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ACTIVATING REWARDS
There are two ways to activate a customer reward. Both require the
creation of a reward profile. Once a profile is created, the reward
program continues accumulating points and printing rewards coupons
automatically until deactivated.
• Automatic
Automatic—Setting a default profile automatically activates the
profile for every new customer added from that point forward. Note
that existing customers (added prior to default profile activation)
will not be retroactively activated. Existing customers must be
activated manually. The default profile is selected from Store
Settings > Customer Rewards > Settings > Default Rewards Profile.
• On Demand
Demand—If an automatic default profile is not set, a rewards
program can be activated manually in the CV Details tab by
selecting an entry from the Rewards Program field.
Discounts
By definition, a discount is a negative adjustment (debit) to an order.
Discounts can be configured as either a percentage (1% to 100%) or flat
amount. Discounts can be configured then assigned to specific customers. For added flexibility, discount percentages can be independently
defined by department. For example, an employee discount could be
created giving a 20% reduction on drycleaning orders and 10% on
laundry orders.
Assignments to customers are made in the CV General tab. They
remain assigned until changed. During the Detail process, an assigned
discount will automatically apply and appear on the resulting invoice
showing the discount description. As an example, discounts could be
setup for the following:
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Employee
Owner
Friends
Church
Commercial
Wholesale
Use discounts to provide clerk-independent negative order adjustments
for targeted customers. Discount configuration can be PIN protected, so
clerks cannot randomly apply discounts.
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A/R–Accounts Receivable CC–Credit Card CCOF–Credit Card On File CV–Customer View