Download BT RELATE SMS User guide

Relate SMS User Guide ~ Issue 2 ~ 2nd Edition ~ 20th August ’03 ~ 5538
Telephone problems
• SMS messages are not received
by Relate SMS.
• Not receiving text messages but
receiving non voice calls from an
unknown number, typically 0161.
41
Solution
A second SMS phone or incompatible
product is also connected to your line.
Unplug the other phone or product.
The receive server number may be
incorrect for your line.
If Caller Display is usually delivered
with a prefix 9 then change the
receive server number (see page 36)
to 901612745990.
Your network manages text calls in
a different way to the BT Network.
Change the receive tel no pg 35 to
the number which is calling you.
Caller Display is not enabled on
your line.
Check with your network provider.
The send server number may be
incorrect for your line.
If a 9 is normally dialled for a network
line, change the send server number
(see Page 36) to 914700911023029.
i.e. add a 9 and delete the P.
You may have premium rate numbers
barred on your line.
Contact your network provider.
• SMS messages are not sent and
are lost in the attempt to send.
The procedure to send text uses
more battery power than needed for
idle line displays. The battery low icon
is showing advising batteries need
changing.
Replace the batteries.
• Other Caller Display products log
calls from the SMS Server (typically
01612745990) but Relate does
not show them.
Intended design feature – the call is
not a voice call. Calls from the SMS
Server, which match the
programmed number, are silently
answered by Relate.
Not a problem for solving.
• Calls from the SMS Server cause
the ringer to chirp.
Cable networks (typically
NTL/Telewest) deliver a single burst
of ringing before the data which
identifies the call as a text.
Contact Bizzyline if delivery of text
messages causes night disturbance.
A personal delivery times profile can
be set up.
HELP
• Messages are unsent.
Possible cause