Download Ericsson Dialog 3146 User`s guide

FACILITY DESCRIPTION
Uppgjord/Prepared
Faktaansvarig - Subject responsible
13(21)
Dokumentnr/Documentnr
108/155 34-ASB 150 02 Uen
Dokansv/Godkänd - Doc respons/Approved
Kontr/Checked
Datum/Date
Rev
99-07-15
Reports
Agent Reports
Tillhör/Referens-File/Reference
E
CCS Standard
CCS Basic
Standard
Summary
Period
Agent ACD Activity
yes
yes
no
no
Agent ACD Queue Performance
yes
no
no
no
Agent Call Code Activity
yes
yes
no
yes
Agent Completed Call Details
yes
no
no
yes
Agent abandoned call
no
no
no
yes
Agent Log on activity
yes
no
no
no
Agent Performance
yes
no
no
no
ACD Queue Abandoned Call
yes
yes
no
no
ACD Queue Agent Activity
yes
yes
no
no
Group Reports
ACD Queue Agent Performance
yes
no
no
no
ACD Queue Agent Log on activity
yes
no
no
no
ACD Queue Call Breakdown
yes
yes
no
no
ACD Queue Call Code Activity
yes
yes
no
no
ACD Queue Call Handling
yes
yes
no
no
ACD Queue Call Wait
yes
yes
no
no
ACD Queue Calls Answered
yes
yes
no
no
ACD Queue Short Calls
yes
yes
no
no
Agent ACD Queue Activity (by agent group)
yes
yes
no
no
Agent ACD Queue Performance (by agent group)
yes
no
no
no
Agent Call Code Activity (by Agent Group)
yes
yes
no
no
Agent Group ACD Queue Activity
yes
yes
no
no
Agent Group ACD queue Performance
yes
yes
no
no
Agent Performance (by Agent Group)
yes
no
no
no
Agent Log on Activity (by Agent Group)
yes
no
no
no
ACD Group Abandoned Call
yes
yes
yes
yes
ACD Group Agent Activity
yes
yes
no
no
ACD Group Agent Log on Activity
yes
no
no
no
ACD Group Agent Performance
yes
no
no
no
ACD Group Reports
ACD Group Call Breakdown
yes
yes
yes
no
ACD Group Call Code Activity
yes
yes
no
no
ACD Group Call Handling
yes
yes
yes
no
ACD Group Call Wait
yes
yes
yes
no
ACD Group Calls Answered
yes
yes
yes
yes
ACD Group Short Calls
yes
yes
yes
no
ACD Group Trunk Utilisation
yes
no
no
no