Download Motorola D4 User guide
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Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 1 guide to using your Motorola V545 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 2 welcome This guide will get you up and running with your Motorola V545 in no time. Before using your phone, please remember to register with Orange. The getting started section of this guide will take you through inserting your SIM Card and using the main features of your phone for the first time. The guide shows you more about specific applications and services, as well as how to use your phone’s more advanced features. the future’s bright, the future’s Orange Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 4 contents getting started making calls manage your calls Photo and Video Messaging register with Orange .................................8 answer a call ..........................................34 listen to your Answer Phone photo and video messaging ...................68 insert your SIM Card...............................10 redialling a number .................................34 messages ...............................................52 shoot a video..........................................68 insert your battery...................................11 Call Waiting.............................................35 use Answer Phone shortcuts..................53 change your video settings to suit plug in and charge..................................12 mute a call..............................................36 add a personal greeting..........................53 your surroundings...................................69 outside your Motorola V545....................13 call back a missed number.....................37 set up an Answer Phone PIN ................54 video messaging.....................................69 your Home screen ..................................14 conference calling...................................37 listen to your Answer Phone take a photo ...........................................70 make your selection................................16 listen to calls at the right volume.............38 messages from any other phone read a multimedia message....................73 explore the menus ..................................17 avoid accidental calls..............................38 and while abroad ....................................54 make your first call ................................ 18 line 2.......................................................39 Call divert ..............................................55 receive your first call .............................. 19 voice dialling ...........................................40 Fixed dialling...........................................57 Orange World and multimedia services add your first contact ............................ 20 using the notepad...................................42 Call barring ............................................58 Orange World .........................................76 send your first text message.................. 21 caller id...................................................42 find out who has called you and when ...59 browser settings .....................................77 call length ...............................................60 empty your cache...................................78 receive your first text message .............. 23 take your first photograph ..................... 24 manage your contacts send your first Photo Message .............. 25 add a contact to your phonebook .........44 Text Messaging bookmark your favourite sites.................80 record your first video ............................ 26 search for a name in your send a text message .............................62 text and mms alerts................................80 watch your first video ............................ 27 phonebook ............................................45 predictive text input ................................63 voice services .........................................82 set up your email account ..................... 28 edit your phonebook ..............................46 read a text message ...............................64 Orange Plus menu..................................81 send your first email .............................. 29 delete a contact......................................46 message menu options ..........................66 Orange Email and other services access Orange World .............................30 phonebook menu options.......................47 symbols on your phone ..........................31 copy your contacts.................................48 Memory Mate .........................................48 resetting browser connections ................78 from your PC .........................................88 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 6 your phone’s additional features International services Bluetooth® ...........................................90 Orange International services for pay monthly customers ........................108 personalise your phone Orange International services for alert tones ..............................................94 pay as you go customers .....................110 select a wallpaper...................................94 select a network ...................................112 change your colour style.........................95 using your Answer Phone abroad.........113 setting a phone theme............................95 using GPRS abroad..............................113 select a screensaver ...............................96 set a list of your favourite ensure your phone is secure applications ............................................97 Orange Care.........................................116 manufacturer’s warranty........................118 manage your time SIM Card PIN .......................................118 set the time and date ...........................100 security code ........................................120 organiser ..............................................101 calculator..............................................101 reference ............................................122 have fun on your phone contact Orange ................................202 games ..................................................104 wap games...........................................104 download games and applications ......105 getting started Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 8 register with Orange 1 Find the IMEI number on the sticker inside your Motorola V545. register with Orange After you register Orange will update your SIM Card over the air with a text message. When you first turn your phone on, you will see the SIM update message. You can leave it in your inbox You may need the number in future if your handset is lost or stolen. until you are ready to delete it. Turn your phone off and back on again to enable it to make your first call. 2 Find the SIM Card number on the back of your SIM Card. And lastly When you apply to register on the Orange network, you and Orange agree to be bound by the Orange terms and conditions set out in this guide. You may want to take time to 3 If you are already with Orange when you register, you will be asked for your Orange read and consider them before you register. password. If you are new to Orange you should have a new password ready. 4 Contact Orange Customer services to register. If you are already with Orange and wish to register an upgraded phone, call 0800 079 0027. If you are new to Orange and will be paying monthly call 07973 100 980. If you are new to Orange and will be a pay as you go customer, call 0800 079 0006. 8 9 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 10 insert your SIM Card 1 insert your battery Look for the plastic card that is in your Orange box. If you can’t find it, the SIM Card 1 may have already been inserted into your phone. If it is not in your phone or your box, Keep the gold contacts of the battery facing the gold contacts of the phone. please return to the shop that you bought the phone from and ask for a SIM Card. 2 2 metal holder and push the battery firmly Remove the SIM Card from its plastic surround by carefully pushing it out. Its contacts are easily Slide the top of the battery under the SIM Card down until it locks into place. damaged so take care when doing this and try to avoid touching them. 3 3 Slide the battery cover onto the phone. Remove the battery cover by pressing the release button in and sliding the cover away from the phone. Pull out the battery and insert your SIM Card under the metal holder, with the cut off corner fitting into the surround. 4 Slide the metal SIM Card holder over the card to lock it into place. Note: If you’ve upgraded your phone you must insert your new SIM Card to use Multi Media Messaging. Your Orange phone number will not change. 10 11 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 12 plug in and charge 1 Plug your charger into a mains socket. 2 Insert the lead into the socket on the base of your phone. The battery indicator in outside your Motorola V545 the top right-hand corner of the display will show up to three bars while charging. Do not remove the battery covers while charging your phone. The first charge must be for a minimum of 4 hours in order to achieve optimum performance. menu key 3 You can make calls while your phone is charging, but it will take longer to charge fully 5-way navigation pad if you do this. move through the menu options and access your home links access the menus and sub-menus soft keys these control how you choose a function volume keys turn the volume up or down smart key an extra way to select menu items and make and end calls voice key create voice recordings and voice dial names call key answer a call or make an outgoing call power/end key press and hold to switch your phone on, end a call or divert it to your Orange Answer Phone. Press to return to the Home screen at any time 12 charger socket 13 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 14 your Home screen your Home screen Your Home screen provides shortcuts to your Orange World, messages, phonebook Bluetooth® and recent calls applications. This means you can enjoy fast and easy access to the Bluetooth® is active. See page functions you use most frequently on your phone. 90 for more information. Battery strength Signal strength The battery symbol The more bars visible, the appears in green when the stronger the signal. battery is fully charged. Home screen shortcut icons Clock Shortcut to your Orange World, Choose to show in messages, phonebook and 12-hour or 24-hour format. Scroll down to access your Phonebook Scroll left to access Recent Calls Scroll right to access Messages recent calls menus. Left soft key Right soft key This opens STYLES. This opens VIDEO. 14 Scroll up to access Orange World 15 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 16 make your selection explore the menus To access the main menu, press . Scroll with the navigation pad to find your way around the menus. Each menu has its own set of sub-menus. To access each menu, scroll to the one you want and press SELECT. On your display you will see which feature the soft keys and control. Recent Calls Orange World From the Home screen, the left soft key Stores a log of all your recent received For quick access to the internet, to will access STYLES and the right soft key and dialled calls. view stored pages and to change will access VIDEO. internet settings. Phonebook From inside the menus, the soft key Stores all your contact information and Office Tools functions change according to the opens your contact list alphabetically. Find out information with Orange Plus, command shown above each key. or use your calculator, calendar or Settings You can return to the Home screen at any time from any menu simply by pressing alarm clock. Change the way your phone behaves . to suit how you use it. Multimedia Camera sounds and also provides access to Holds all of your pictures, videos and your camera. Messages 16 Opens the Messaging feature so you Games & Apps can read and compose text, photo and Direct access to Java games and video messages as well as emails. Downloads. 17 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 18 make your first call 1 receive your first call 1 Dial the number you want to call, but don’t forget to use the full area or When your phone rings, open the flip to answer the call or press . country code. To get the international 2 + symbol, press and hold 0. 2 Press To end a call press . to make the call. Note: You can adjust the volume while you are on a call to hear your caller more clearly. Press the volume keys on the side of your phone up to increase the earpiece volume or down to decrease the volume. learn more... about calling in chapter 1 18 19 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 20 add your first contact 1 In the Home screen, scroll down to open send your first text message 1 your phonebook. In the Home screen, scroll right to open Messages. 2 Scroll up to New Entry and press SELECT. 3 Phone Number is highlighted. Press SELECT. 4 Press CHANGE to enter each field, fill in 2 New Message is highlighted. Press SELECT. 3 New Short Msg is highlighted. Press SELECT. the details and when you have finished 4 press DONE. The cursor will be flashing ready for you to enter your message using predictive text. With predictive text you only need to press the key for a letter once. So, for example, to write the word orange you would press 6, 7, 2, 6, 4 and 3. You will see that the word does not appear on screen immediately, don’t worry, that’s how it works. learn more... about your contacts in chapter 2 20 21 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 22 send your first text message receive your first text message 1 When you receive a text message, 1 New Message From and the caller’s number is shown in the display. 2 5 ■ To delete a single character, press DELETE. ■ To delete the entire message, press and hold DELETE. ■ Press * for a space. ■ Press 1 to choose from a selection of common symbols and punctuation marks. ■ Press 0 to change from upper to lower-case. ■ Press and hold 0 to change from text to numeric. ■ Press # to change between standard and predictive text. Press READ to read the message or EXIT to save the message to view later. When your message is complete, press OK and choose to send it to a new contact by selecting One Time Entry. To send the message to an existing contact, scroll to their name and select Add. A tick will appear next to the name. Press DONE, then SEND to send your message. learn more... about messaging in chapter 4 22 23 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 24 take your first photograph 1 In the Home screen, press the Smart Key send your first Photo Message 1 on the side of your phone. This is pre-set to In the Home screen, scroll right to open Messages. open your camera viewfinder. 2 2 The viewfinder will show in the display. 3 Hold your phone up with the lens level with Multimedia Msg. 3 your subject. 4 Select New Message, then New Type your message. Press and select Insert. Scroll left or right to control the brightness 4 Picture is highlighted. Press SELECT. 5 Choose the photo you want to send and and up and down to zoom in and out. 5 When you are ready to take the picture press SELECT. press either the centre of the Navigation 6 pad or CAPTURE to take the photo. 6 When you have finished press OK. Press DISCARD to delete the image 7 Either select One Time Entry or scroll down to open your phonebook and press ADD. 8 Press Done and then SEND. permanently or STORE to save the image on your phone learn more... about photographs in chapter 5 24 learn more... about Photo Messaging in chapter 5 25 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 26 record your first video watch your first video You can record video clips with your You can watch videos stored on your Motorola V545. Motorola V545. To record a video clip: To watch a video stored on your phone: 1 1 In the Home screen, press VIDEO. Press in the Home screen. Scroll to and select Multimedia then Videos. Scroll 2 3 Scroll up to highlight New Video and to the video clip you want to watch and press SELECT. press PLAY. 2 The active viewfinder appears on your Scroll up or down using the navigation display. Scroll up or down using the pad to pause, play or stop the video and navigation pad to zoom in or out and scroll left or right with the navigation pad when you are ready press CAPTURE to skip to the previous or next video. to start recording a video clip. When 3 you have finished, press STOP. 4 Press Back to exit the video player. You then have the option to DISCARD or STORE your new clip. learn more... about video in chapter 5 26 27 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 28 set up your email account send your first email Your Orange phone allows you to send and What are my POP3 email settings? receive emails while on the move. Before you option setting can begin to use email with the external Connect using Select GPRS or GSM POP3 account on your Orange phone, you Protocol POP3 need to set up your Orange internet account Inc.server pop.orange.net using POP3 settings. To do this go to Incoming port 110 www.orange.co.uk and follow the on Mailbox your email user name screen prompts. Password your email password Outgoing server smtp.orange.net Next, you will need to enter your POP3 email Outgoing port 25 settings to send and receive email: E-mail address your email address From name your email address 1 2 3 Scroll right to open your messages menu. 1 In the Home screen, scroll right to open Messages. 2 New Message is highlighted. Press SELECT. 3 Scroll to New Email and press SELECT. 4 Type your message and press OK. 5 Enter the recipient’s email address and press OK. The remaining settings are optional: Signature Add your business card to Copy outgoing Copy emails sent from your Scroll to Email Msgs and press SELECT. your emails Press SETUP and enter your POP3 6 Send the email in the same way as a text or multi media message. phone to another email settings as detailed in the table opposite. address for future reference Check interval Choose how often your phone checks for messages 28 29 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 30 access Orange World If you’ve got a few moments to spare, Orange World will keep you entertained with the symbols on your phone Battery Level Line 1 diverted wallpaper. Signal strength Line 2 diverted For more information on Orange World and other multimedia services call the Orange GPRS is active Text message received latest games, music, celebrity gossip, or you could treat yourself to a new ringtone or customer services on 150 if you are pay monthly, or 450 if you are a pay as you go customer and ask for the Orange World “How to” guide, or visit Call in progress Standard text input www.orange.co.uk/orangeworld. Answer Phone message Predictive text input To access Orange World, scroll up in the Home screen and Orange World will open. Scroll down the page and press Select when you come to a link you want to visit. Line 1 indicator Ringtone selected Costs Line 2 indicator Vibrate selected Line diverted Silent With your GPRS-enabled phone you will only pay for the information you receive from Orange World, not the time you are connected. For costs see your agreement or http://www.orange.co.uk/multimedia/cost.html from any compatible PC. learn more... about Orange World in chapter 6 30 31 Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 32 1 making calls 32 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 34 making calls making calls answer a call To redial other numbers recently dialled: choose whether you answer a call or not 1 Press to answer a call or press Press to answer. or IGNORE to busy a call to your Answer Phone. To connect the two calls press LINK. See page 37 for more information on once. 2 Scroll through the phone numbers in the When your phone rings, flip the cover open take two different calls at the same time Conference Calling. To swap between calls, not available to pay as you go customers press SWITCH. When you are on a call, answer a second call To put an active call on hold, make a without ending the first using Call Waiting. second call and then return to the list using the navigation pad. 3 Press to redial your selected number. When you make a call but it is engaged you will see Call Failed in your phone display. original call: To activate call waiting: 1 While you are in the active call, press To end a call press . You can activate automatic redial if you 1 Press cannot connect immediately. 2 Select In-Call Setup. redialling a number . Scroll to and select Settings. and select On or Off. them straight back by redialling the last dialled number. press twice. to make the call. 3 When you have finished this call the 1 When you dial a number and hear the engaged tone you will see Call Failed in If you hear an alert tone when you are on a original call will resume automatically. call then you have a second incoming call. the display. 2 Press To redial the phone number last called, you want to call or key in the number. Press If you call someone and get disconnected or forget to tell them something, you can call Scroll to and select HOLD. 2 Press PH.BOOK and scroll to the contact 3 Scroll to Call Waiting. Press CHANGE To set up automatic redial: . or RETRY to activate To accept the new call, press . automatic redial. To switch back to the first call, press SWITCH. 34 35 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 36 making calls You can use speed dialling to make a call to making calls To make a call using speed dialling: one of your contacts straight from the Home screen without having to enter your phonebook. favourite contacts: 1 From the Home screen, enter the speed dial number of the person you want to three digits. then scroll to the contact you want to allocate a speed dial to. 2 Press VIEW and then EDIT. . Your phone will call the allocate and press OK. Conference Calling is a great way to chat 1 Your screen will show the message Alternatively, you can hold a call so that you can't hear the caller and they can't hear you. with up to five other people while you’re out and about. your phonebook. If it displays the number To activate Conference Calling, call and Unknown the missed call was from a Customer Services on 150 from your number not stored in your phonebook. 2 Press VIEW and you will see a list of person you’re calling but they can’t hear you. 36 call back a missed number the contact, the missed call was from You can mute a call so you can hear the speak with up to five other people at the same time not available to pay as you go customers 1 Missed Call. If it displays the name of speak to someone privately during a call to call the person back. hold in the display. dial number in your phonebook. 5 Press DONE when you have finished and Changed will appear on your display. 3 When hold is active, you will see Call on number that corresponds to the speed 3 Scroll to Speed No: and press CHANGE. 4 Enter the speed dial number you want to re-connect the call. details will show in the display. 3 Press 4 Scroll to the number you want and press 2 Press RESUME or UNMUTE to 2 Press # when you have entered the speed dial number and the contact 1 Scroll down to open your phonebook, while the call is active and scroll to and select either HOLD or MUTE. call. This number has a maximum of To set up speed dialling for your 1 Press Orange phone or 07973 100 150 from any other phone. recently received and missed numbers. Press VIEW again to see the call details. 3 Alternatively, you can press To start a conference call: and select Recent Calls. Received Calls will 1 Make a call in the usual way. be highlighted. Press SELECT. 2 Press and select HOLD. 37 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 38 making calls 3 Dial the number of the next call and press . 4 The other number(s) will be placed on hold. To go back to the conference 4 To join the held call and the active call together press LINK. 5 Repeat steps 2 to 4 to add more people to your conference. 6 Press making calls to end your conference call. Note: If you are abroad the availability of this 5 To disconnect one person from the call, . The other call(s) will automatically become active again. listen to calls at the right volume using. You are charged your standard When you are on a call press the volume Service Plan rate for each call you make. keys up to increase the earpiece volume or down to decrease the volume To talk to one conference member avoid accidental calls Orange Everytime 20 if it includes an option to call other networks Orange Everytime 400 ■ Orange Everytime 1000 ■ Orange Talk 150 With Line 2 you can keep business and ■ Orange Talk 200 personal calls separate. ■ Orange Talk 500. To activate Line 2, call customer services on When you receive a call on Line 2, your 150 from your Orange phone or phone will ring without you having to have 07973 100 150 from any other phone. Line 2 selected. You receive a separate not available to pay as you go customers select that person in Talk to One. Press ■ ■ call, press LINK. service depends on the network you are privately: keep your business and personal lives separate by using two different lines Answer Phone for your Line 2 which you There is a one-off connection charge can also personalise. Call your Answer and you receive a reduced monthly Phone in the usual way but remember to charge on your Line 2 Service Plan. switch to Line 2 first. You will receive a SIM update when the 1 Press while in the conference call. It’s a good idea to keep the phone closed 2 Scroll to Talk to One and press SELECT. when you’re not using it to avoid pressing 3 Scroll to the number of the person that keys by mistake. you want to talk to individually and service has been activated. If you call Answer Phone from Line 2 but have no messages, you will automatically be The following tariffs are not available connected to your Line 1 Answer Phone if on Line 2: you have messages. press SELECT. 38 39 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 40 making calls To switch between Line 1 and Line 2: 1 Press making calls use your phone handsfree with voice dialling then scroll to and select Settings. Calling your contacts can be as easy as 3 Scroll to Active Line and press SELECT. saying their name with voice dialling. to return to the Home screen. Depending on which line you have chosen, you will see the number 1 or 2 in your display. phonebook. Scroll up to New Note: Line 2 does not support Fax and Data. Entry and press SELECT. You can receive but not send text messages 2 Phone Number is highlighted. from Line 2. 1 Scroll down to open your phonebook, move. 2 Press VIEW, then EDIT. 1 Scroll down to open your Press SELECT. 3 Fill in the details as prompted on 3 Scroll down to Store To: and press CHANGE. 4 Press SELECT when Phone is 2 Press VIEW then EDIT. 3 Scroll to Voice Name: and press RECORD. 4 Follow the on-screen prompts. Hold the phone so you can see the screen, as you may be prompted to say the name louder or slower. Press DONE. highlighted. 5 You will see Changed: Store to Phone To use voice dial: in the display. screen. When recording the voice dial 1 Press the voice dial key on the right hold the phone so that you can see Now that your contact is saved onto the the screen as you may be asked to phone memory you can attach a voice repeat the name. dial to them. 4 When you have finished, press DONE. 1 Scroll down to open your phonebook and scroll to a contact. then scroll to the contact you want to To save a new contact with a voice dial: To add a voice dial: your phone memory from the SIM Card memory: 2 Select Phone Status. 4 Press To move an existing contact onto side of your phone. 2 Say the name of the person you want to call loudly and clearly, keeping an eye on the screen in case you are prompted to say it again. The call will Note: To add a voice dial to an existing connect as normal. contact it must be saved on your phone’s memory. 40 41 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 42 2 making calls use this feature illegally. know who is calling you, or hide your number when you make a call using the notepad Your Caller id identifies you to a person you Note: Please obey all local laws. Do not are calling and identifies a caller to you. The last number entered on the keypad is stored in your phone’s notepad memory. This To hide your number when calling another can either be a phone number or a number person, simply dial 141 before the number. you jotted down during a call for later use. To hide your number permanently, call To access your notepad: customer services on 150 from your Orange phone or 07973 100 150 from 1 Press . Scroll to and select Recent Calls. any other phone. If you are a pay as you go customer, please call 450 from your 2 Select Notepad. Orange phone. While your number is 3 Your last number will appear on a small hidden you will not be able to see the display in the lower half of your screen. Caller id of any incoming calls. Note: If you are abroad the availability of the services described in this section depends on the network that you are using. 42 manage your contacts Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 44 manage your contacts store the names and numbers of your friends, family and colleagues in your phonebook manage your contacts 3 Fill in the details and when you have finished, press DONE. Press DONE twice to confirm the name and number. Orange Directory Enquiries The new number for Directory Enquiries To use Predictive text: search for a name in your phonebook in the Home screen. This opens your To enter the name using predictive text you The quickest way to find a name is to time you’re out and about and need a phonebook at the first alphabetical entry. only need to press the key for a letter once. press the key which corresponds with the number in a hurry. So, for example, to write the word orange initial letter of the name you are looking To call an entry in your phonebook, scroll you would press 6, 7, 2, 6, 4 and 3. You will for. If you press a key twice, quickly, you Otherwise, it’s the same convenient to the person you would like to talk to and see that the word does not appear on screen will go to the names starting with the service from Orange. Simply call 118 000 press immediately, don’t worry, that’s how it works. second letter on the key. and tell the operator the name or place To open your phonebook, scroll down while . Alternatively, press the first letter of is 118 000. So save 118 000 to your phone now, and it’ll be there the next you are looking for and they will tell you their name to jump to that section of your While you are entering text, other word phonebook, then scroll to the person and options using the same text key combination You can sort your contacts by name, speed the number (you can request three press will appear at the bottom of the screen. dial, voice name or email. numbers per call). Then, they will send a to make the call. text message to your phone at no extra You can scroll to and select them using the To add a new entry to your phonebook: 5-way navigation key. To sort your contacts: cost, allowing you to call the number directly from the message or add it 1 Scroll down to open your Press DELETE to delete a character or 1 Scroll down to open your phonebook. phonebook. Scroll up to New press and hold DELETE to delete the entire 2 Press Entry and press SELECT. name. Scroll to Store To: and press 3 Choose whether to sort by Picture or List, 2 Phone Number is highlighted press SELECT. straight to your phonebook. , then scroll to Setup. CHANGE and then SELECT to choose Name, Speed No, Voice Name or Email whether to store the number on your SIM and press SELECT. Card or your phone memory. 44 45 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 46 manage your contacts To add several numbers to a contact: manage your contacts you can edit the contacts in your phonebook 1 Scroll down, then scroll to your chosen contact and press VIEW. To edit contact details: 3 Phone Number is highlighted. Press SELECT. 4 Choose to add Phone number or email. Press SELECT . 5 Key in the number and press OK, then DONE to confirm. ■ Add Digits Add numbers to an existing phone When you are in your phonebook you number. Particularly useful if you are can press abroad and need to add a country code at any time to open the phonebook menu. 2 Press EDIT, then scroll down to MORE and press SELECT. phonebook menu options 1 Scroll down to open your phonebook. to a number you already have stored. ■ Attach Number Scroll to the contact you want to edit. Choose from the following options and press Attach a number from your phonebook, Press VIEW and then EDIT. SELECT. Not all of these options will appear your dialled calls list or your received 2 Use the arrow keys to scroll to the detail if your contact is saved to your SIM Card. you want to change and press CHANGE. Make your changes then press OK then ■ DONE to confirm. New Edit phonebook memory. ■ Edit a phonebook entry. ■ Delete ■ Scroll to the contact you want to delete and press . This opens up the 3 Press Yes to confirm. ■ Setup To view your phonebook by Categories Assign an entry to a category. SIM Capacity Displays the SIM Card’s memory status. ■ Send a text message to a contact. ■ phonebook menu. 2 Scroll to Delete and press SELECT. Send Message Phone Capacity Displays your phone’s memory status. ■ Delete an entry or details from an entry. 1 Scroll down to open your phonebook. Copy Copy an entry to your SIM Card or Add a new phonebook entry. ■ delete a single contact from your phonebook calls list. ■ different criteria. ■ Send Hide ID To send phonebook contacts to another Hides your number for the next call device by Bluetooth®. you make. 46 47 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 48 manage your contacts manage your calls it’s a good idea to copy numbers from your SIM Card to your phone. Repeat these steps to copy all your SIM And, if you’re joining Orange from another Card contacts to the phone memory. network, Memory Mate can be used to This enables you to add extra information to, backup your SIM Card phonebook transfer the contacts and text messages and personalise, your contacts. Then, when When I save a contact in my phonebook where are the details stored? saved on your old SIM Card to your new Orange SIM Card, keeping your move totally You can store up to 200 names and hassle-free. numbers on your SIM Card’s memory. Your you upgrade your phone you can easily copy Make sure that losing your phone doesn’t key information to your SIM Card and move mean losing all of the important contact your contact details to your new phone. information stored on your SIM Card. For more information, visit your nearest Memory Mate is a new service which Orange shop and one of our representatives To copy numbers between your phone ensures the details you have stored on will be happy to assist you. and your SIM: your SIM Card for all of your friends, SIM Card is that if you change phones, all of colleagues and family are safely backed the contacts on your SIM Card will move to up. So, if the worst happens, they will still the new phone. 1 Scroll down to open your phonebook. On any contact press . phone’s internal memory is dynamic, and is shared between the features of your phone. The advantage of storing contacts on your be available to you. 2 Scroll to Copy and press SELECT. 3 Scroll to All To Phone and press SELECT. For a low, one-off charge you can purchase 4 Choose whether to merge the contacts a Memory Mate card from any Orange shop on your SIM Card with the phone which will backup your SIM Card memory or to overwrite it. phonebook. Then, simply return to your Press SELECT. Orange shop regularly to have any new information backed up at no additional cost. 48 49 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 50 3 manage your calls 50 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 52 manage your calls what happens when you get an Answer Phone message? When someone leaves a message on your Answer Phone, the words New Answerphone Message will appear on your screen and will remain until the message has been saved or deleted. Answer Phone messages that have not been listened to will be saved for up to 21 days. manage your calls Answer Phone Call Return You can use Answer Phone Call Return to return a call after someone has left a message on your Answer Phone, without having to remember or make a note of their number. To use Answer Phone Call Return: 1 Listen to your Answer Phone message as normal. 2 When you have finished, if you want listening to your Answer Phone messages To listen to your Answer Phone messages, press Select when the message first arrives, or press and hold personalising your Answer Phone greeting Your Answer Phone is quick to use as Your Answer Phone comes with a there are several single key presses to standard greeting but you can record your help you move through your messages. own personal greeting so your callers know they’ve got through to you. When listening to your messages press: 1 Call your Answer Phone by pressing 1 to listen to your message again and holding the 1 key. Listen to the 2 to save your message simple steps and select option 3, then 3 to delete your message to return the call, simply press # 7 to rewind 10 seconds while you are still connected. 8 to skip to the next message 3 Orange Answer Phone will automatically dial the caller’s number and connect you. the 1 key. Listen to the simple steps to Note: Answer Phone Call Return is save, listen to or delete messages. only available if the network you are You can save messages that you have calling supports this service. You are listened to for up to seven days. charged your standard call rate. 52 use Answer Phone shortcuts to manage your messages efficiently 9 to fast forward 10 seconds option 1, then option 1 again. 2 Record your greeting followed by the # key. 3 Press 2 to save it. # to return the call 0 for help 53 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 54 manage your calls set up an Answer Phone PIN For added Answer Phone security, you manage your calls listen to your Answer Phone messages from any other phone and while abroad can set your Answer Phone to request a PIN (Personal Identification Number) each If you do not have access to your Orange time you want to listen to your messages. phone, you can listen to your Answer To set up an Answer Phone PIN: Phone messages from any other phone Note: The cost to call your Answer Phone 1 Press when you can’t take your calls, why not divert them must set up an Answer Phone PIN. and holding the 1 key. 2 Select Call Divert. displayed: ■ Voice Calls Call Divert allows you to divert different types ■ Fax Calls of calls to different numbers. So, you might ■ Data Calls Cancel All Forward Status 2 Select option 3, then option 2. To access your Answer Phone messages choose to divert fax calls to your office fax ■ 3 Enter your chosen Answer Phone PIN from any other phone or while abroad: machine, but voice calls to your Answer ■ which should be between 4 and 10 , then scroll to and select Settings. 3 The following list of options will be not available to pay as you go customers even while abroad. To use this service you 1 Call your Answer Phone by pressing To activate a divert: depends on your Service Plan. Phone. The availability of this facility depends digits long, followed by the # key. 1 Call +447973 100 123 from any phone. upon the network that you are using. 4 Voice Calls is highlighted. Press SELECT. 4 Press 1 to save your Answer Phone PIN. 2 Enter your Orange number followed by You can set up Call diverts for the following 5 Forward: If Unavailable is highlighted. the # key. types of calls: by the # key. 4 Follow the simple steps to listen to your messages. 54 Press CHANGE. 6 Choose from All Calls, If Unavailable or 3 Enter your Answer Phone PIN followed ■ Voice Calls ■ Fax Calls ■ Data Calls Off and press SELECT. 55 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 56 manage your calls To check the divert status of a call type: manage your calls Note: There is no charge to set up or cancel a divert. You are charged your 1 Press , then scroll to and control the numbers that can be called from your phone To store Fixed dialling numbers: 1 Press normal Service Plan rate and, if you are and scroll to Office Tools. calling or diverting your calls abroad, the Fixed dialling allows you to limit the use of 2 Select Call Divert. rate will vary depending on the service your phone (typically by a friend or family 2 Scroll to and select Dialling Services. 3 Voice Calls is highlighted. provider you are using. member) to only the numbers stored in your 3 Fixed Dial is highlighted. Press SELECT. phonebook, while Call barring blocks certain 4 New Entry is highlighted. Press SELECT select Settings. Press VIEW. 4 The status of the divert will be displayed. more information types of call. Before you can use Fixed dialling, you must set up a Fixed dialling list. To cancel your diverts: 1 Press . Scroll to and select Settings. 2 Select Call Divert. For more information call Orange Press SELECT. and enter your PIN2 code. Press OK. 5 Name is highlighted. Press CHANGE. Add the name and press OK. customer services on 150 or, if you are a 1 Press pay as you go customer, on 450 from 2 Select Security. , scroll to and select Settings. your Orange phone. 3 Scroll to Fixed Dial and press CHANGE. 3 Scroll to Cancel All and press SELECT. 4 You will be asked to enter your SIM PIN2 Your phone will confirm that all Call code. This is preset to 1111. Enter the Forwards have been cancelled. code and press OK. 6 Add the number and press OK, or press BROWSE to browse in your phonebook, Received Calls or Dialled Calls lists. 7 You can also assign a Speed Dial to your Fixed Dial entry, then press DONE. 5 On is highlighted. Press SELECT. Once Fixed dialling has been turned on, you can store Fixed dialling numbers. 56 57 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 58 manage your calls call barring can be used selectively to bar outgoing and incoming calls manage your calls Orange Answer Fax ■ Off find out who has called you and when To cancel all Incoming Call bars. not available to pay as you go customers Each time you make, receive or miss a call, The call barring password is preset to 1111. Emergency calls to 999 or 112 can be made while Call barring is on. If you spend a lot of time away from the office, you can still keep on top of your faxes with Orange Answer Fax. This service enables your , scroll to and select Settings. personal Answer Fax number, you will receive a 3 Scroll to Call Barring and press SELECT. text message that tells you how many pages Cancel all call barring options, then press CHANGE. 5 If you select Outgoing Calls, press CHANGE and choose from: ■ Int’l calls International numbers. ■ can access a list of the last missed, dialled or received calls, to keep track of who you’re ■ there are and the number it was sent from. You can then use your Orange phone to retrieve and print your faxes using any fax machine that When roaming talking to and when. Bars all calls when you are abroad. ■ ■ All Calls Press Bars all calls. Choose from: , scroll to Recent Calls. Off To cancel all Incoming Call bars. ■ Received Calls is convenient to you. Simply call your Answer To call back a received call, select the Phone by pressing and holding the 1 key, and caller and press the To connect to Orange Answer Fax, call 150 ■ Dialled Calls To call back a dialled call, select it and from your Orange phone. press Note: The availability of Orange Answer Fax network you are using. You are charged a Bars all calls except emergency standard data call charge. . To find out when the call was made, press VIEW. when you are abroad is dependent upon the All . To find out when the call was made, press VIEW. follow the simple prompts to retrieve your faxes. All Except Home Numbers to your home country ■ and choose from: colleague or friend sends you a fax on your 2 Select Security. 4 Select from Outgoing, Incoming and your phone takes a note. At any time you Orange phone to store faxes until it is convenient for you to print them. Whenever a 1 Press If you select Incoming Calls press CHANGE ■ Notepad To access the last number keyed. numbers. 58 59 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 60 manage your calls ■ Call Times Shows the time spent on recent calls. ■ ■ keep an eye on how long you spend on your calls Data Times Shows the time spent sending data. Your Orange phone allows you to keep track Data Volumes of the length of your calls and, consequently, Shows the amount of data sent and estimate how much you spend. received in bytes. 1 Press , scroll to and select Recent Calls. 2 Scroll to Call Times and press SELECT. 3 You can then view time spent on Last Call, Dialled Calls, Received Calls, All Calls or Lifetime. Note: For billing purposes the length of calls and service may be rounded off and subsequently differ slightly from the information supplied by this feature. 60 4 Text Messaging Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 62 Text Messaging text messages are fun, quick and convenient Text Messaging immediately, don’t worry, that’s how it works. 6 Once you have typed in the letters of a When a phone call is inappropriate, or you word press SELECT to choose the word only want to convey a short and simple on the screen, or scroll right and left on message, you can send a text message. the navigation pad to scroll to the alternative word you want to use. 1 In the Home screen, scroll right to open Messages. 2 You will see a list of options, with New Message highlighted. Press SELECT. 3 New Short Msg is highlighted. Press SELECT. 4 The cursor will be flashing ready for 7 When you have finished writing your message, press OK. 8 One Time Entry is highlighted. Press 10 Press DONE and the contact’s number appears. Press OK, then SEND to send your message. You can send and receive picture messages save time using predictive text input phonebook. 9 To search for a name and number in your from your phone to other compatible phones which use text picture messaging, even Predictive text uses a dictionary to when you are abroad. recognise certain combinations of letters to create words, allowing you to write text messages faster. 1 In the Home screen, scroll right to open Messages and select New Message. SELECT. This allows you to send a message to someone not listed in your brighten up your text message with a picture 1 While writing the message press and scroll to and select Entry Mode. 2 The following options will appear: 2 Select New Multimedia Msg 3 While writing your text message, press and select Insert. you to enter your message using phonebook, press PH.BOOK and scroll ■ Primary 4 Picture is highlighted. Press SELECT. predictive text. With predictive text you through the list, select a contact you ■ Numeric 5 Scroll through the photos and animations only need to press the key for a letter want to send the message to and press ■ Symbol and press SELECT to add one to your once. So, for example, to write the Add. A tick will appear next to the name ■ Secondary word orange you would press 6, 7, 2, in your phonebook. You can send the 6, 4 and 3. You will see that the word message to as many people as you want does not appear on screen to, but note you are charged for each text text message. 6 Press OK to access your sending 3 To select predictive text choose Primary options. and press SELECT then OK. message you send. 62 63 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 64 Text Messaging To save time having to write a message more Text Messaging to read a text message then once, you can send a text message to several people at the same time. 1 When you receive a text message, 1 New Message From and the caller’s 1 When you have finished writing your text message, press OK and select One Time Entry. 2 Press PH.BOOK. 3 Select Add for each of the contacts names who you want to send the message to. 4 Press DONE. number is shown in the display. ■ Press account you can access it from ■ Press 1 to choose from a selection your phone. press EXIT to view it later. message setup. Enter your Orange email while in the message, and select Delete. 4 To read messages that have been sent, scroll right and your Messages menu will open. Select Message Inbox. To create and send an email: depends on your Service Plan and you are charged for each person the message is sent to. other settings are correct for an Orange open Messages. 2 Scroll to and select Email Msgs. upper to lower-case. 4 The email message setup screen will 9 When your message is complete, select OK and choose to send it to a new Orange email account, you can get one contact or one in your phonebook. A tick at www.orange.co.uk will appear next to the name and then 7 When your setup is complete, press you can press DONE and SEND to send your message. followed by New Email. To read a new email message, press you to enter your message using READ and your message will appear on predictive text. your display. ■ To delete a single character, press DELETE. 3 Scroll to Email Msgs and press SELECT. 64 Press and hold 0 to change from email account. If you don’t have an 8 The cursor will be flashing ready for 1 In the Home screen, scroll right to show. Press SETUP. punctuation marks. ■ address in the Return address slot. All DONE and select New Message, Note: The cost to send a text message * for a space. of common symbols and 6 Enter your Orange user ID and password at the appropriate place in the email 2 Press READ to read the message or 3 To delete the message, press 5 If you already have an Orange email ■ To delete the entire message, press and hold DELETE. 65 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 66 Text Messaging message menu options ■ Entry Mode 5 Choose from Primary, Numeric Press SELECT, then when you are writing a message. and Symbol. ■ Entry Setup Select either Primary setup. Choose ■ ■ Insert from Primary Setup: predictive text To insert a Note, Picture, Animation (ITap) or Secondary Setup: standard or Sound. text entry (TAP). Copy text To select and copy text into another message. ■ Cut Text To select and cut a section of text within a message. ■ Copy all Text To select and copy all text into another message. ■ Cut all Text To cut all text out of a message. 66 Photo and Video Messaging Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 68 Photo and Video Messaging explore a new world of messages with photo and video messaging Photo and Video Messaging the message on the website. You can also send video messages to email addresses. change your video settings to suit your surroundings the video you have selected displays in the playback screen. 2 Press up or down on the navigation pad Video Messaging is the latest way to share To shoot a video: To change your video settings: digital camcorder and send it immediately 1 In the Home screen, press VIDEO. 1 Press by multi media message. 2 Scroll up to New video. Press 2 Scroll to and select Videos Setup and Video clips are stored in your phone’s 3 The active viewfinder appears on your ■ Auto Repeat 4 Press Media album. They are automatically saved display. Press up or down on your ■ Video Length 5 Press Back to exit the video player. once they have been shot. navigation pad to zoom in or out and ■ Lighting Conditions when you are ready press CAPTURE ■ Exposure You can send video messages to other to start recording a video clip.When ■ Resolution phones that support Video Messaging and you have finished press STOP. ■ Recording sound your life. Shoot a video with your V545’s or right on the navigation pad to skip to SELECT. also to phones that do not (all the features will only be available if it is a Photo and Video Messaging enabled phone). A non- or STORE your new clip. choose which setting you wish to adjust: via your Multimedia option from the main menu. previous or next video. 3 Press Details to view video clip information. to open the Videos Menu. share the action live with video messaging To send a video message: To playback your videos: 1 Scroll right to open Messages, then 5 Video clips can also be accessed receive a text message containing a 68 during recording or playback. 4 You then have the option to DISCARD Photo and Video Messaging phone will website address and the recipient can view to pause or play the video, and press left 1 Press . Scroll to and select Multimedia. Select Videos and your most recent video clip will be highlighted. Press PLAY and select New Message and New Multimedia Msg. 2 Enter your text on the next screen. 69 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 70 Photo and Video Messaging 3 Press to open the MMS Menu. Photo and Video Messaging You can send photo messages to other 5 The left and right arrows control the to taking a picture. When you are ready, Insert is highlighted, press SELECT to phones that support Photo Messaging brightness and the up and down arrows press display a list of items you can insert, and also to phones that do not (all the zoom in and out. Timed Capture. and select Video. features will only be available if it is a 4 Scroll to the video clip you want to send 6 When you are ready to take the picture, and scroll to and select Auto- 2 Set a timer for the camera to take Photo and Video Messaging enabled press either the Navigation key or phone). A non-Photo and Video CAPTURE to take the photo. 7 5 Press OK to access your sending options. Messaging phone will receive a text Choose DISCARD to delete the image the back is facing you, check your 6 Scroll to an existing phonebook entry or position in the mirror and wait for the auto and press INSERT to insert the clip. message containing a website address permanently or STORE to save the image highlight One Time Entry to enter a new and the recipient can view the message on your phone. phone number or email address. on the website. You can also send photo 7 Enter the contact’s phone number and messages to email addresses. press OK then SEND. a picture. 3 Turn the camera over so that the lens on timer to take your photo. 8 If you chose STORE, scroll to Store Only. Press SELECT and the image will be 4 Alternatively, press the Smart key to take the photo. stored in your pictures folder. To access To take a Photo: Photo Messaging changes the way you your pictures, press and select Go To To adjust your camera settings: Pictures. Scroll to select the picture you message, allowing you to send and 1 In the Home screen, press the Smart key. want to view and open it by pressing the 1 In the Home screen, press the Smart key. receive text and photos in one message 2 You will see the photo viewfinder appear Navigation key. 2 Press to other mobile users and even to an email address. in the display. 3 Hold your phone up with the lens level To take a self portrait: with your subject. Photos are stored in your phone’s Media album. They are automatically saved once they have taken. 70 4 Use the 5-way navigation pad to adjust your image. to open the Pictures menu. 3 Scroll to Pictures Setup and press SELECT. Choose from: ■ Lighting Conditions ■ Exposure On the back of your camera is a mirror, ■ Resolution use this to arrange the way you look prior ■ Shutter Tone. 1 In the Home screen, press the Smart key. 71 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 72 Photo and Video Messaging 4 Press CHANGE. Choose your option and press SELECT. Photo and Video Messaging 4 Press to open the MMS Menu and choose from: ■ view a photo ■ To view photos taken with your camera: 6 You will be given the choice of entering a One Time Entry, a New phonebook Entry 1 Press and scroll to and select Multimedia. or scrolling through and selecting a 7 Make your selection and press SELECT. To insert another picture or Sound. contact from your phonebook. Follow the 8 When you have finished press OK. Delete Page instructions on your display and then 9 See note 6 above for sending options. To delete a page from a multi-page press SEND to send the message. 3 Scroll through and select the pictures you ■ want to look at by pressing VIEW. Preview To write a multimedia message with photo To review your message before and sound: Set Page Timing To determine how long each page shows before moving to the next page. To write a photo message: ■ 1 When you store a photo, the Store ■ Entry Mode To choose symbols or numbers. Entry Setup Options menu will open. Scroll to Send in To change the Primary Setup from Message and press SELECT. English predictive text to another 2 The Message screen will appear. language, or turn off predictive text. 3 Enter the text for your message using the keypad. To read a photo or multimedia message: sending it. 2 Scroll to and select Pictures. , followed by Insert, then select Sound. Insert multi media message. ■ 6 Press 1 When you receive a Photo Message you will see 1 Message From and the 1 In the Home screen, scroll right to open Messages. 2 Select New Message, then New Multimedia Msg. 3 Type your message, press SELECT then . 4 Insert is highlighted. Press SELECT, Picture is highlighted. Press SELECT. 5 Choose the photo you want to send and press SELECT. contact’s number in the display and an alert will sound. A Multimedia message can contain different attachments, for instance photos, pictures and animations attached. These will be displayed when you open the message. 2 Press READ. 3 You can store the message by pressing to open the MMS Menu and choosing Store. 5 When you have finished your message press OK. 72 73 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 74 Photo and Video Messaging To delete your photo messages: 1 Press 6 . Scroll to and select Messages. 2 Select Message Inbox, then scroll to the message you want to delete. 3 Press and select Delete. 4 Confirm by pressing Yes. To manage your photos and videos: To access your photos and videos, press then scroll to and select Multimedia then Pictures. 74 Orange World and multimedia services Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 76 Orange World and multimedia services Orange World and multimedia services Orange World how to access Orange World info browser settings You can use your Orange phone for so much In the Home screen, scroll up to open From Orange World you can: more than just texting and talking. With Orange World. choose from a list of options while you are browsing Orange World you can get the information you need when you need it, from cinema fun listings to football scores and train times to finding your nearest cashpoint. From Orange World you can: ■ Check the weather forecast ■ See football fixtures and results You can access the Options menu at any ■ Get live train timetables and traffic reports time by pressing Options. ■ Check cinema listings and reviews ■ Get directions The full list of Options is as follows. ■ Download a city guide. ■ If you’ve got a few moments to spare, ■ Download a ringtone Orange World will keep you entertained with ■ Choose a colour wallpaper the latest games, music and celebrity gossip, ■ Play a game or you could treat yourself to a new ringtone ■ Catch up on celebrity gossip or wallpaper. ■ Watch a video clip or trailer From Orange World you can: ■ Read your horoscope. ■ Send and receive email ■ Find things nearby (cashpoints, For more information on Orange World and This takes you to the Orange World tools Orange World ‘How to’ guide, or visit www.orange.co.uk/orangeworld. homepage. ■ other multimedia features call Orange customer services on 150 and ask for the Home information that may have changed. ■ cabs, restaurants) ■ Reload Reload the current page refreshing any Bookmarks Allows you to create a shortcut to your Find a wap site. favourite sites. ■ Save as bookmark Saves the address of the wap site you are browsing as a bookmark so you can access it easily in the future. 76 77 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 78 Orange World and multimedia services ■ Orange World and multimedia services empty your cache What are my GPRS wap settings? What are my GSM wap settings? that you wish to visit. Your phone has a cache to temporarily store Option Setting Option Setting Clear cache sites you have visited. To ensure your phone Name Orange GPRS Wap Name Orange WAP Delete the information in the cache. remains confidential should it be used by Homepage http://wap.orange.co.uk Homepage http://wap.orange.co.uk Service Type 1 WAP Service Type 1 WAP Gateway IP 1 192.168.071.035 Gateway IP 1 192.168.071.035 Port 1 9201 Port 1 9201 Login - Domain 1 - 2 Scroll to Clear cache and press SELECT. Password - CSD No. 1 +447973100500 3 Press YES to confirm you want to clear GPRS APN orangewap User Name 1 Orange Password 1 multimedia Speed (Bps) 1 9600 Line Type 1 ISDN Go to URL Allows you to enter the address of a site ■ anyone else, or to free up memory space, Note: The Options menu is dynamic in that you may wish to empty it. its content may vary according to which wap site you are visiting. To empty your cache: 1 Press while you are browsing. the cache. resetting browser connections In the unlikely event you lose your browser connection settings, copy them from the relevant table opposite. 78 Note: You do not need to enter anything in the username and password fields. Your Access point name is case sensitive. Note: Your username and password are case sensitive. 79 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 80 Orange World and multimedia services bookmark your favourite sites To go to a bookmark: Orange World and multimedia services alert with pictures. Subjects include film voice services and Chill Out. When you find a site that you like you can bookmark it. This means that when you want 1 Press If you prefer to listen to the news rather than . A submenu will appear with Home selected. To set up an Orange text or multimedia to visit the site in the future you can shortcut 2 Scroll to and select Bookmarks. alert simply call 277 free from your to it from the Orange homepage. 3 The Shortcuts list will appear. Orange phone: 4 Scroll to the bookmark you want to select To bookmark a site: and press GO TO. 5 Your bookmarked site will open. to bookmark. 1 Call 277 free. including lotto results, the weather in your 2 Follow the voice prompts. local area, your horoscope and a selection of topical information from around the UK. other multimedia services . You will be asked: Assign Bookmark for: your selected additional option to use a key or Voice the prompts. Set up text alerts for sports results, message will appear. 1 Call 177. 2 Simply follow the voice prompts to hear Note: You can receive text alerts when the information you want. roaming but you cannot set them up. Note: You will be charged a set price of 40p horoscopes, news and lottery numbers. shortcut. These are optional. 4 Select DONE and a confirmation To cancel an alert dial 277 and follow text and mms alerts site/page? Select Yes. 3 A screen will appear, giving you the When you call 177 you can listen to up-todate information on a variety of subjects 1 You must be in the site you want 2 Press read it simply call 177. Note: You will be charged 12p for each Want to find out how your football team are text alert received and 25p for each doing, or get a daily weather forecast for multimedia alert. per minute to call 177. your area? Set up Orange text alerts to stay updated. Or sign up for a multimedia 80 81 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 82 Orange World and multimedia services Orange World and multimedia services access information direct from your phone’s Orange Plus menu Orange Plus Call Orange enables you to… How much does it cost? Your additional options can be found by ■ speak to Customer Services free. Receipt of each Orange Information text pressing the Menu button on your phone ■ listen to your Answer Phone messages message costs 12p. and choosing Orange Plus. ■ listen to traffic news using Text Alerts ■ call Orange Directory Enquiries ■ call Orange International ■ Text messages to request information are You can: Directory Enquiries ■ easily get in touch with Orange ■ always be up to date with ■ request update of breaking news by setting up Orange Text Alerts. Orange Information. Orange Plus Orange Plus Information enables you to check… To access Orange Information: updates on your chosen subject. ■ 5 You will then have two further choices: ■ 1 Press request text messages on: No more Cancels the All future option. Get information Requests information be sent to your . Scroll to Office Tools and press SELECT. phone immediately 2 Scroll to Orange Plus and press SELECT. ■ Add to menu CHOOSE or enter the subject you are Your SIM Card saves the information interested in. you’ve entered so you don’t need to 3 You will be offered a further list of Orange Plus Information is another way to All future Requests that you are sent regular re-enter it options. Scroll to the one you want and press Select. Orange Plus Call Orange enables you to… ■ sports, news and results ■ lottery, horoscopes, weather and jokes ■ sports, news and results ■ stocks, indices and foreign exchange. ■ lottery, horoscopes, weather and jokes Sends you a single text message with ■ speak to Customer Services ■ stocks, indices and foreign exchange. the latest information. ■ listen to your Answer Phone messages ■ listen to traffic news using Text Alerts ■ call Orange Directory Enquiries 82 4 Choose from the following three options: ■ Latest 83 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 84 Orange World and multimedia services ■ call Orange International 4 Scroll to read the message from Directory Enquiries ■ How much does it cost? Orange, then press OK. request update of breaking news by setting up Orange Text Alerts. Orange World and multimedia services Orange Plus Payasyougo enables you to... To call Orange: 3 Choose Top-up. Balance and Top-up menu items are free, 4 Choose Voucher. although some restrictions may apply. 5 Enter your Orange Top-up Voucher To check your balance: 6 You will receive a message asking if you number and press OK. only available to pay as you go customers 1 Press . Scroll to Office Tools and 2 Choose Payasyougo. want to proceed. Scroll to read the full 1 Press and select Office Tools, then message and press OK. Choose Yes press SELECT. Select Orange Plus. ■ check your balance 2 Scroll to Call Orange and press Select. ■ top-up your talk time by Orange 2 Choose Payasyougo. Top-up Voucher 3 Choose Balance. Cancel key until you return to the main link your phone to an Orange Top-up 4 You will receive a text message. menu and choose Messages. The 3 Select one of the following: Orange Plus. ■ Customer Services ■ Answer Phone ■ Voice Media ■ Traffic News ■ Text Media ■ Directory Enquiries Pay as you go gives you control of your ■ International Directory Enquiries phone expenses, and provides flexible To Top-up your talk time using your ■ Breaking News. options for topping up your balance. nominated card: ■ Swipe Card. What can I do with Pay as you go? to proceed. 7 You will receive a text message. Press the Press the Cancel key until you return message in your inbox will tell you that to the main menu and choose your Voucher has been redeemed, and Messages. The message in your gives you your new balance. inbox will tell you your balance. To Top-up your talk time using your credit or debit card: Use this to Top-up your talk time with a 1 Press and select Office Tools, then nominated credit or debit card. Orange Plus. 84 85 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 86 Orange World and multimedia services To use the Top-Up service you will first 5 Enter your Orange Top-up Swipe Card need to nominate your card with Orange. number, which is the number following To register call 450 and choose option 1. 894412, and press OK. and select Office Tools, then Orange Plus. 2 Choose Payasyougo. 3 Choose Top-up. your account online display your Personal Unlocking Key (PUK) code – this will be required should your phone become blocked your Orange account online. Simply go to due to entering the incorrect PIN code Orange Top-up Swipe Card number www.orange.co.uk and click on ‘your three times in a row. (scroll to read the full message), and asks account’ on the left of the screen. if you want to proceed. Press OK and is now an easier way to manage your pay managing your Orange account has never as you go phone. You now have the Press the Cancel key until you return been more straightforward. Through our freedom to do all your phone tasks online. to Customer Services to complete to the main menu and choose easy to use website you can now: the transaction. Messages. The message in your inbox 5 You will automatically be connected choose Yes to proceed. If you’re a pay as you go customer, there If you’re a pay monthly customer, 4 Select credit or debit card as appropriate 7 You will receive a text message. will tell you that your Orange Top-up To link an Orange Top-up Swipe Card to Swipe Card has been linked to your your account: Pay as you go account. 1 Press and select Office Tools, then Orange Plus. ■ ■ top-up your credit using your credit or debit card, or an Orange voucher ■ view your remaining credit ■ view and change your talk plan ■ view, register and delete the details of ■ view your current bill and the two previous An Orange Top-Up Swipe Card enables you to Top-up your talk time at any registered 2 Choose Payasyougo. outlet. For more information please see ■ 3 Choose Top-up. www.orange.co.uk 4 Scroll to Swipe Card and press OK. view and change your account details online ■ 86 ■ Your Account is a great way to manage 6 A message will appear confirming the 1 Press Orange World and multimedia services your Orange Top-up swipe cards ■ display your Personal Unlocking Key view your remaining inclusive minutes (PUK) code – this will be required pay your bill by setting up a direct should your phone become blocked debit, or by using your credit or debit due to entering the incorrect PIN code card three times in a row. 87 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 88 Orange Email and other services from your PC ■ 7 Manage your Orange phone account online (not available to Pay As You Go customers): check how many inclusive Register with Orange Services and you will minutes you have remaining, view your be able to: latest bill, set up a direct debit or pay by credit card securely, change your ■ Get your own Orange email address Service Plan. which comes with free email alerts. (When you're out and about, you can registering with Orange Services receive a text message on your ■ Orange phone to alert you to emails To register with Orange Services from your you've received.) PC just visit www.orange.co.uk/register Organise your personal diary which comes with free text message read your email on Orange World reminders for the important dates ■ 88 you want to remember. Select ‘Email’ under ‘Office Tools’ and you Send 30 free text messages when online can access email providers including Orange, every month to phones on any network. AOL, Yahoo! plus many more. your phone’s additional features Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 90 your phone’s additional features your phone’s additional features use Bluetooth® for wirefree™ communication with another device change it. Once you have accepted the Bluetooth® is a radio technology Before your phone can communicate with that enables you to make wireless another device, you need to pair your phone connections between your phone and with a device. Your phone can be paired with Those currently connected to your other electronic devices. up to 10 other Bluetooth™ devices. phone have a tick beside the name. This allows for the easy exchange of To pair your phone: name, Name Saved is shown. 6 Look For Devices is highlighted. the display followed by the number of devices found. 7 You will see a list of devices. 8 A device may request permission to information like contacts and diary appointments and will allow you to connect to a laptop to use your phone as a modem. Make sure that Bluetooth® is active on asked to enter the passcode of the both devices. device you wish to connect to. Decide 2 Press For the most effective Bluetooth® communication, always keep your Bluetooth® devices within 10 metres of each other. and scroll to Settings. 3 Press SELECT. Scroll to Connection and press SELECT. 4 Bluetooth Link is highlighted. Press SELECT. 5 Handsfree is highlighted. Press SELECT. When you first activate Bluetooth® the You will be asked to temporarily power phone will ask for the device name of your on Bluetooth®. Press YES. 1 If your headset is on and linked to your phone you will hear a ringtone. Press the multifunction button to answer the call. 2 If your headset is off, open the boom to automatically answer the call with the headset. pair with your phone. If the devices have not been paired you will be 1 To receive a call on your headset: Press SELECT. You will see Scanning in To make a call with your headset: 1 If you have voice tags set up on your on a 1-16-digit code of your choice phone, press the multifunction button and enter it into both devices. and say the name of the person you 9 To allow this, press YES and enter the agreed PIN code to create a paired connection with that device. want to call. The call will be connected. 2 To make a call using the redial function press once to call the last number dialled. Press the multifunction button again to end the call. phone. You can accept the default name or 90 91 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 92 your phone’s additional features 8 When you have an active call on your phone you can transfer it to your Bluetooth® headset. To transfer a call from your phone to your headset: 1 Open the boom on your headset to activate the auto transfer feature. 2 Press the multifunction button and the call will be transferred from your phone to your headset. To disconnect your Bluetooth® link: To end the connection between your phone and the headset, simply close the boom. Note: In some countries there may be restrictions on using Bluetooth® devices. Check with your local service provider. 92 personalise your phone Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 94 personalise your phone always be alerted to a call or a text message in the most appropriate way 1 Press STYLES. personalise your phone ■ Alarms To change the layout of your wallpaper, ■ Data Calls select Layout then choose from Centre, ■ Ringer IDs Tile, or Fit-to-screen. ■ Key Volume ■ Reminders change your colour style Loud ■ Soft You can change the background image ■ Vibrate on your idle screen by choosing a new ■ Vibe & Ring wallpaper. ■ Vibe then Ring ■ Silent To change your wallpaper: You can personalise your phone screen consists of a wallpaper image, screen by changing the colour. saver and ring tone. You can also download and install additional themes To change the colour: to your phone. 1 Press To set a theme on your phone: , then scroll to and select Settings. 2 Personalise is highlighted. CHANGE. 5 You can change any of the following alerts: 94 event or cartoon character that you can apply to your phone. A theme typically select a wallpaper ■ 4 Scroll down to Detail and press A phone theme consists of a set of image and sound files with a specific theme eg 2 Select Style and press CHANGE. 3 Choose from: setting a phone theme 1 Press , then scroll to and select Settings. 2 Personalise is highlighted. Press SELECT ■ Ring Volume 3 Scroll to and select Wallpaper. ■ Calls 4 Select Picture and press CHANGE. ■ Text Msgs 5 Scroll through the available wallpapers ■ Answerphone Press SELECT. 3 Scroll to and select Skin. 4 Scroll to a style and press SELECT 1 Press . Scroll to and select Multimedia, then Themes. 2 Select the theme of your choice and press OK. to change the colour. and press SELECT. 95 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 96 personalise your phone To download a theme using personalise your phone select a screensaver To control the display brightness: To set the display timeout: When your phone is not in use you 1 Press 1 Press can display a colourful screensaver. 2 Select Initial Setup, then scroll to Micro-Browser: 1 Press . Scroll to and select Orange World. 2 Select Browser. You can also set the time delay, before the screensaver comes on. 3 To download a picture, sound or theme, highlight the file, press . Scroll to and select Settings. Brightness. 3 Use scroll keys to choose the level of brightness and press OK to confirm. . Scroll to and select Settings. 2 Select Initial Setup, then Display Timeout. 3 Set the amount of time for the display to turn off when no activity is detected. To select a screensaver: SELECT then press STORE. 1 Press To adjust the backlight: To download applications from the web: 1 Press 1 Press . Scroll to and select Settings. 2 Personalise is highlighted. Press SELECT. 3 Scroll to and select Screen Saver. Press SELECT. 4 Picture will be highlighted. Press . Scroll to and select Settings. 2 Select Initial Setup, then Backlight. 3 Set the amount of time your display and keypad backlights stay on. , scroll to and select Settings. 2 Select Java Settings, then Java App Loader. 3 Follow the prompts to connect your phone to the computer when asked. CHANGE. Scroll to the picture you want as your screensaver and press SELECT. 5 Scroll to Delay and press CHANGE to set your required time delay. 96 97 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 98 9 . manage your time 98 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 100 manage your time manage your time set the time and date Note: You can set up to 5 separate alarms. To check your calendar settings: keep track of your time and finances To set your phone’s time and date: use your phone’s organiser to remind yourself of important events 1 Press Your V545 has a built-in calculator. 1 Press . Scroll to and select Settings. while you are in your calendar. 2 Scroll to Setup and press SELECT. 2 Select Initial Setup. Your V545 has a built-in calendar so Choose from: 3 Time and Date is highlighted. Press you can keep track of important meetings ■ SELECT. 4 Scroll to the date or time and press you need to attend. You can save up to calendar by week or month. 20 appointments. ■ To add an appointment: ■ CHANGE, then enter the new date or time and press OK. To set your phone’s alarm clock: 1 Press . Scroll to and select Office Tools. 1 Press , scroll to Office Tools and select Alarm Clock. 2 Scroll to New Alarm clock and press Select. Enter the details of your alarm and then press OK. 3 Use the scroll keys to enter alarm details: 4 Press OK to confirm. 100 2 Select Calendar and highlight the day of Default: allows you to view you ■ To use the calculator: 1 Press . Scroll to and select Office Tools. Daily begin: allows you to set the 2 Select Calculator. time your calendar notes begin. 3 Use the number keys to enter numbers, Delete after: allows you to the time the arrow keys to scroll to the calculation for deletion of events. type you want and the press Equals for Reminder: allows you to choose your answer. between Always of Delayed if off. To use the currency converter: the event. 2 Press the navigation key, then press and select New. 3 Enter the event details and then press OK. 1 Press . Scroll to and select Office Tools, then Calculator. 2 Press and select Exchange Rate. 3 Enter the exchange rate of the currency you want to convert and press OK 101 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 102 10 manage your time 4 Press and select Convert Currency. 5 Enter the currency you want it converted to and press Equals. have fun on your phone 102 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 104 have fun on your phone when you have time to spare, why not test your gaming skills against your phone have fun on your phone wap games download games and applications You can access a great selection of games Your phone is preconfigured with Java™ on your phone using your wap connection. technology. This allows you to download 1 Press With the full colour screen and excellent These games are different to the Java™ games and applications to your 2 Scroll to Games & Apps, highlight the sound quality, gaming on your V545 is downloadable games, as they require you to phone via Orange World, which you can game/application you want to launch more fun than ever. You can also be connected while you are playing. then use and update wherever you are. and press Select. To play games on Orange World: To download a Java™ game or To open a downloaded game or application: . download new games to play from Orange World when you’ve completed the application: games we’ve already put on your phone. 1 Open the Orange World homepage by To play a game: scrolling right in the Home screen. 2 Then Java Settings followed by Java 1 Press . Scroll to Orange World and press Browser. App Loader and follow the prompts to connect your phone to the computer. 2 Highlight the game you want to play and press SELECT, then DWNLOAD. 1 Select the game or application you want to download. 2 Follow the on-screen prompts for downloading. 3 All downloading applications will be Note: You will be charged the standard stored in your Multimedia menu. Orange World access charge while you are connected and playing games. 104 105 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 106 11 International services 106 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 108 International services Orange International services for pay monthly customers International services Note: The availability of this service will be dependent on the partner network supporting Text Messaging and Whether it’s two weeks in the sun or a MultiMedia Messaging. quick business trip, take Orange with you when you go abroad and have the When travelling abroad, always try to reassurance that it’s the affordable way to keep safety at the front of your mind. keep talking. 1 For safety and security, always pack You can call or send text messages or your Orange phone in your hand photo messages from abroad by simply luggage and switch it off before adding the international dial code before boarding a plane. the number you call or text. 2 Let others know you are abroad so they can expect a different ring tone If you call or send a text or photo when they call you or they might hear message abroad from the UK it makes a recorded message in a foreign sense to use your Orange phone. language if you are out of coverage. Orange’s low fixed price rates make it simple to work out exactly what you will be charged, so now you can stay in touch around the world. What are the international dialling codes I need to add to numbers when I am calling to or from the UK? country code Austria +43 Belgium +32 Cyprus +357 Denmark +45 France +33 Germany +49 Greece +30 Italy +39 Luxembourg +352 Netherlands +31 Northern Cyprus +905 Portugal +351 Rep. of Ireland +353 Spain and islands* +34 Sweden +46 UK +44 * includes the Canary and Balaeric islands. pay monthly check list before you travel 1 Call customer services on 159 from your Orange phone or 07973 100 159 from any other phone to activate your phone so you can make and receive calls abroad. Roaming needs to be activated at least 24 hours before travelling abroad and it only has to be activated once. 2 If you want to use Answer Fax abroad you must have it activated on your account at least 24 hours before you leave the UK. Call 150 from your Orange phone or 07973 100 150 from any other phone for details. The availability of this service is dependent upon the partner network which you are logged into. 3 If you have Line 2 we recommend that you divert all Line 2 calls to your Orange Answer Phone before you leave as this service is not available while you are abroad. 108 109 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 110 International services 4 Remove any temporary bars on international calls using the menu options International services Orange International services for pay as you go customers on your phone. 5 Set up any diverts on your Orange phone Whether it’s two weeks in the sun or a quick before you leave the UK as you will not business trip, take Orange with you when be able to do it when you are abroad. you go abroad and have the reassurance Refer to Chapter 4 for more information that it’s the affordable way to keep talking. on call diverts. 6 Make sure you pack your charger and a You can call or send text messages or photo How do I know which countries I can call from and to using my Orange phone? Call the Information line on 450 from your Orange phone or 07973 100 450 from a landline. You can also go to www.orange.co.uk to obtain an 1 Remove any temporary bars on international calls using the menu options on your phone. 2 Top up your Talk Time by: ■ up-to-date list of roaming destinations. three-pin adaptor so you can charge your messages from abroad by simply adding the phone while abroad. international dial code before the number you When travelling abroad, always try to keep call or text. safety at the front of your mind. with the International dialling codes you If you call or send a text or photo message 1 For safety and security, always pack need, ie, +44 minus the leading zero from abroad from the UK it makes sense to use your Orange phone in your hand luggage the area code for calls back to the UK. your Orange phone. Orange’s low fixed price and switch it off before boarding a plane. 7 Make sure that the frequently used pay as you go check list before you travel Credit or debit card Register your card 72 hours before you go and you can then call 450 from your Orange phone to top up your talk time. ■ numbers in your phonebook are saved Orange Top-up Swipe Card Before you go, use your Orange Top-up rates make it simple to work out exactly what 2 Let others know you are abroad so they Swipe Card to top up; in the UK they’re available in any Orange shop and wherever you see the Top-up symbol. ■ Orange vouchers Note: The availability of Orange products and you will be charged, so now you can stay in can expect a different ring tone when Buy £20 and £50 vouchers from any services when roaming is dependent upon touch around the world. they call you or they might hear a Orange shop or high street stockist. recorded message in a foreign language if Note: Orange Top-up vouchers are not you are out of coverage. currently available abroad. Only UK the partner network. vouchers will be redeemed. 110 111 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 112 International services 3 Make sure you pack your charger and a three-pin adaptor so you can charge your International services when you go abroad, you need to select the partner network to use phone while abroad. 4 Make sure that the frequently used Orange has partnerships with a range of using your Answer Phone abroad using GPRS abroad While abroad, you can use your Answer If you use GPRS abroad you may need to Phone as easily as you do when in the UK. manually select the network you use to numbers in your phonebook are saved networks in a variety of countries. with the international dialling codes you When you go abroad, you need to tell your 1 Simply press and hold the 1 key. need, ie, +44 minus the leading zero from phone to select a network. 2 You will be connected to your the area code for calls back to the UK. Answer Phone. Now just press: 1 Press Note: The availability of Orange products and services when roaming is dependent upon the partner network. ensure that you are roaming on a network . Scroll to and select Settings, then select Network. that supports GPRS Roaming. Call customer services on 150 from your Orange phone, or 07973 100 150 from any 1 to listen to your message again other phone, to get an up-to-date list of 2 to save your message foreign operators that support GPRS 3 to delete your message Roaming and the tariffs applicable to the 7 to rewind 10 seconds service plan. local networks and list the results. 8 to skip to the next message 4 Highlight the network you want to 9 to fast forward 10 seconds You can connect to GPRS services as if you # to return the call are in the UK when you use it abroad. 2 Scroll to Available Networks and press SEARCH. 3 Your phone will automatically search for use and press VIEW then, REGISTER to connect. For more information call Orange customer services on 150 or, if you are a pay as you go customer, on 451 from your Orange phone. 112 113 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 114 12 ensure your phone is secure 114 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 116 ensure your phone is secure Orange Care Life’s difficult enough, without having to ensure your phone is secure To get Orange Care call 150 if you are a ■ ■ of the key facts before calling, eg, time you go customer. glove compartment. of theft, where you lost it, how it got Never loan your phone to damaged and what the damage is, someone else. steps taken to recover your phone and Don’t leave your phone on transport, any other relevant details. You must for instance busses, planes or trains. provide any assistance and/or ■ Note: Orange Care includes insurance ■ and conditions and exclusions as Worldwide cover for 12 months against stated in Chapter 14. You should read loss, theft, accidental or malicious these carefully. How to claim: information that Orange reasonably protecting your phone ■ requests in connection with the damage and handset breakdown. ■ A replacement phone of the same replacement of your phone. model despatched within 24 hours of ■ our acceptance of your claim, to any Accidents happen – which is why we offer UK address. Orange Care. However, we do ask that The same number and the same service you take good care of your phone and on your replacement Orange phone that follow just a few basic steps to help you enjoyed on your old one, so you’re protect your phone: never out of touch for long. ■ Great value cover for £5 per month. ■ ■ 116 To speed up your claim make a note make sure it’s locked in the boot or and warranty which is subject to terms With Orange Care you get: If this can’t be avoided, please pay monthly, or 450 if you are a pay as worry about the expense and hassle of replacing your phone. ■ ■ Report the loss, theft or damage to ■ maliciously damaged we need a crime Loss, theft or malicious damage reference number or a lost property claims must be reported to the police ■ ■ Remember, if your phone is stolen or Orange as soon as possible. immediately (or as soon as possible number if it is lost. ■ Once your claim is accepted and the within 24 hours of discovery). administration fee of £15 is paid, To make a claim or to have your Orange will despatch your phone barred to prevent unauthorised replacement phone. Please see the Don’t leave your phone unattended in use simply call Orange customer Orange Care terms and conditions for a public place. services on 07973 100 150, or if you more information. Don’t leave your phone in a vehicle. are abroad call +44 7973 100 250. 117 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 118 ensure your phone is secure ■ Small Business customers opening an to 1111. To increase your phone’s Orange account receive Orange Care security you can change the PIN to a free of charge for the first 12 months. number only you know. Small Business customers will receive a hours of our acceptance of your claim. manufacturer’s warranty If you do not have Orange Care you still To activate your SIM Card PIN: To change your SIM Card PIN: 1 Press 1 Press . Scroll to and select Settings, then Security. free replacement for their lost, stolen and damaged phones, sent out within 24 ensure your phone is secure 2 Scroll to SIM PIN and press CHANGE. What if I enter the wrong PIN? If you enter an incorrect SIM Card PIN or PIN2 three times in a row, your SIM Card will block. You will need a PUK (personal unblocking key) to unblock your SIM Card. 3 On is highlighted, press SELECT. Enter your four digit PIN, this is preset to 1111. Press OK 4 Enter your current PIN and press OK. code, three times in a row, your press OK. which covers you against phone faults. if you are a pay monthly customer or displays SIM Blocked. Please call 150 for more details. 07973 100 450 if you are a pay as you go customer for details on how to unblock To turn your phone on once SIM Card your phone. PIN is activated: Do not attempt to guess the PUK code. If you enter your PUK code incorrectly 10 Number) will be requested each time you press CHANGE. OK. Enter the new code again and SIM Card is disabled and your phone a four-digit PIN (Personal Identification Select, then scroll to SIM PIN and 5 Enter your new PIN code and press Call customer services on 07973 100 150 If your phone’s SIM Card PIN is activated, 3 Scroll to New Passwords and press Note: If you enter an incorrect PIN receive a 12-month manufacturer’s warranty ensure that only authorised people can use your phone . Scroll to and select Settings. 2 Scroll to Security and press SELECT. times in a row, you will permanently block your SIM Card and you may have to return your phone to Orange. 1 When you switch your phone on, Enter PIN will appear in your display. 2 Enter the four-digit PIN Code and press OK. switch your phone on. This PIN is preset 118 119 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 120 13 ensure your phone is secure security code protects your phone against unauthorised use The security code can be set to activate when a different SIM Card is used in your phone, to prevent unauthorised use. The security code is preset to 0000. 1 Press . Scroll to and select Settings. 2 Select Security. 3 Select the level of protection you would like for your phone. Choose from: ■ Phone Lock What are the security codes for? Your Orange phone comes with a number of preset security codes. Each code controls one of your phone’s features. Use the table below to identify which code you need to activate each feature. security feature preset code SIM Card PIN (PIN1) 1111 Fixed dialling (PIN2) 1111 Call barring 1111 Lock code 12345 Enter the unlock code to use your ■ phone, or to answer a call or read a ■ Call Barring new message. ■ SIM PIN Lock Application ■ New Passwords Lock an application so the unlock code has to be entered to use the application. ■ 120 Fixed Dial Change any of the security codes. reference Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 122 reference safety reference If you don’t have a personal handsfree Accessories Hotline on 0500 178 178 or by needed. As with any other radio kit or personal handsfree car kit, stop visiting your local stockist. transmitting equipment, you are advised and park your vehicle safely with the The mobile phone described in this guide is that for the satisfactory operation of your engine off before using your phone, 4 approved for use on the Orange network. A phone and for your own safety, you should although never on a motorway slip road ■ number of features included in this guide use your phone only in the normal or hard shoulder even if it is urgent. service the personal handsfree car kit or are called Network Services. These are operating position. Do not store or carry inflammable the phone in a vehicle. Faulty installation 1 network services operate at a higher power level than is ■ ■ special services that you can arrange through Orange. Before you can take 3 advantage of the Network Services, you liquids, gases or explosive materials in or service may be dangerous and may the same compartment as your phone, invalidate any warranty which may apply a vehicle its parts or accessories and always Safety comes first, and is the ultimate Instructions for these services are included responsibility of the driver. Therefore: in this guide. ■ everyday use of your phone Hold your phone as you would any other telephone, with the antenna pointing up ■ Only qualified personnel should install or using your Orange phone in must subscribe to them through Orange. 2 car kit installation store your phone safely and securely. to the unit. ■ For vehicles equipped with an air bag, You should always use a phone holder remember that an air bag inflates with Orange recommend that you do not use in your car to secure your phone safely. great force. Do not place objects, your phone when driving, unless you are Never place the phone on the including both installed or portable using a wired personal handsfree kit or passenger seat or where it can break wireless equipment, in the area over the personal handsfree car kit. loose in a collision or sudden stop. air bag or in the air bag deployment ■ If you need to make or receive a call area. If a personal handsfree car kit is and over your shoulder. If your phone has and you have a personal handsfree kit Remember: Always give your full attention an extendible antenna, extend it fully. Do or personal handsfree car kit, make sure to driving. There is a personal handsfree kit not touch the antenna unnecessarily when it is done sensibly using speed dialling and personal handsfree car kit available for the phone is switched on, as this will affect or voice activation where possible, and most Orange phones which you can equipment in your vehicle is mounted call quality and may cause the phone to keeping calls brief and to a minimum. purchase separately by calling the Orange and operating properly. 122 improperly installed and the air bag inflates, serious injury could result. ■ Check regularly that all mobile phone 123 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 124 reference reference Your mobile phone is a low power radio 6 When making an emergency call, Note: Official emergency numbers (e.g transmitter and receiver. When it is If your phone offers the features listed emergency calls remember to give all the necessary 999, 112 or other official emergency switched on, it receives and sends out below, and if you have restricted or barred information as accurately as possible. number) may vary by location. However, radio frequency (RF) signals. Most modern outgoing calls from your phone, calls to Remember that your phone may be the only one official emergency number is electronic equipment is shielded from RF emergency numbers (999 or 112 in the UK) only means of communication at the scene programmed into your phone, which may signals. However, RF signals may affect may still be possible. The features are: of an accident - do not cut off the call until be incorrect if you are using your phone improperly installed or inadequately ■ Restricted dialling lists given permission to do so by the operator. overseas. Please check with our Partner shielded electronic systems in motor ■ Call barring vehicles (eg electronic fuel injection, ■ Fixed dialling lists 7 electronic anti-lock braking, electronic ■ Calls to closed user groups If your phone supports preprogrammed phone, like any mobile phone, operates speed control or air bag systems, etc). ■ Keypad locking one touch emergency dialling, using the 9 using radio signals, mobile and fixed line key to call the emergency number may not networks which cannot always guarantee Check with the manufacturer or its Network abroad for the emergency number one touch emergency dialling that is used in that location. Your Orange representative regarding your vehicle. You Ensure the phone is switched on and in be possible when you have restricted or connection in all conditions. Therefore should also consult the manufacturer of any service. Give your location to the operator. barred outgoing calls from your phone. This never rely solely upon your mobile phone equipment that has been added to your vehicle. 5 ■ fuse replacement Always replace a blown fuse with a fuse depends on the type of restriction you have for essential communication such as To make an emergency call: chosen, and the type of barring option you medical emergencies. Do not hang up 1 If the phone is not on, switch it on. have selected. during an emergency call until you are told Check for adequate signal strength. 2 From the main display key in the of the same type and size. Never use a emergency number for your location (eg operate when certain other features are in Note: When using voice dialling you must fuse of a higher rating. 999, 112 or other official emergency use (such as keypad locking and others). say the name exactly as you said it when number). 124 to do so by the operator. One touch emergency dialling does not you recorded it, which may be difficult in, 125 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 126 reference reference for example, a noisy environment or during 9 an emergency. Do not rely solely upon ■ voice dialling in all circumstances. pacemakers 10 hearing aids 12 aircraft safety Pacemaker manufacturers recommend Certain hearing aids can be interfered with Using your phone while in the air is that a minimum separation of 16 cm (6 by your mobile phone. If this occurs, please prohibited. Switch off your phone before inches) be maintained between a consult the hearing aid manufacturer. boarding any aircraft. The use of mobile Note: A valid SIM Card must be inserted in handheld phone and a pacemaker to your phone in order to make emergency avoid potential interference with the 11 calls. Pay as you go customers do not need pacemaker. These recommendations Operation of any radio transmitting to have talk time available, but need to have are consistent with the independent equipment, including mobile phones, may used the phone in the previous six months. research of and recommendations of interfere with the working of other Note: Failure to observe this instruction Wireless Technology Research. Users inadequately protected medical devices. may lead to suspension or denial of Orange with pacemakers should therefore: 8 operating environment telephones in an aircraft may be dangerous other medical equipment to the operation of the aircraft, disrupt the mobile telephone network, and is illegal. Consult a physician or the manufacturer of phone services to the offender, or legal Always keep your phone at least 20 the medical device if you have any action or both. in force in any area, and always turn off cm (8 inches) away from your questions. Always switch off your phone in your phone wherever it is forbidden to use pacemaker when the phone is health care facilities when any regulations 13 it, or when it may cause interference or switched on. posted in these areas instruct you to do so. ■ Remember to follow any special regulations danger. When connecting the phone or any ■ ■ accessory to another device, read its user guide for detailed safety instructions. ■ Do not connect incompatible products. ■ explosive materials You are advised to switch off your phone Never carry your phone in your when at a petrol station or other refuelling breast pocket. point. You must observe restrictions on Use the ear opposite to the the use of radio equipment in fuel depots pacemaker to minimise the potential (fuel storage and distribution areas); for interference. chemical plants or where blasting Switch off your phone immediately operations are in progress. if you suspect that interference is being caused. 126 127 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 128 reference ■ reference Areas with a potentially explosive 14 atmosphere are often but not always ■ phone after each use to ensure that any general safety information ■ Do not charge the battery when either When changing your phone’s cover, confidential information cannot be clearly marked. They include: below always switch off the power and accessed by anyone using your phone. deck on boats; chemical transfer or disconnect the phone from the charger storage facilities; vehicles using liquefied or any other device. Always store the Metallic materials may be attracted to petroleum gas (such as propane or phone with the covers attached. Never the phone. Always secure the phone in Keep it dry. Precipitation, humidity and butane); areas where the air contains use a phone without a cover. its holder because metallic materials all types of liquids or moisture can Remember to always make backup may be attracted by the earpiece. contain minerals that will corrode copies of all important data. Do not place credit cards or other Your phone must be switched on to magnetic storage media near the access games, ring tone composer, phone, because information stored on calendar, calculator, wap, infrared, timer them may be erased. chemicals or particles, such as grain, ■ dust or metal powders; and any other area where you would normally be ■ advised to turn off your vehicle engine. ■ of your phone’s covers are removed. ■ Parts of the phone are magnetic. Keep the phone and all its parts and accessories out of children’s reach. ■ Your phone is not water resistant. electronic circuits. ■ Do not use your phone in dusty, dirty areas. Its moving parts can be damaged. ■ Your phone is powered by a Note: The functioning of your phone can and other similar features. Do not be affected by localised conditions, and we switch your phone on when mobile cannot guarantee coverage inside phone use is prohibited or when it may buildings. If you have difficulty in making or cause interference or danger. 15 The information or services you have Warning: Use only batteries, charger and accessed using wap are stored in the accessories approved for use with this discharged hundreds of times but it will cache of your phone, which is a particular phone model. The use of any eventually wear out. When the operating memory used to store data temporarily. other types may invalidate any approval or time (talk time and standby time) is You should empty the cache of your warranty applying to the phone, and may noticeably shorter than normal, it is time be dangerous. to buy a new battery. receiving calls, you should contact Orange customer services. 128 ■ ■ Always switch your phone off in any rechargeable battery. Note that a new facility where posted notices so require. battery’s full performance may only be achieved after two or three complete phone and battery care charge and discharge cycles. ■ The battery can be charged and 129 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 130 reference ■ Temperature extremes may affect the reference ■ ability of your battery to charge: allow it to cool down or warm up first. ■ ■ ■ When you disconnect the power cord of Do not store your phone in cold areas. any accessory, including the charger, When it warms up (to its normal Use your phone battery only for its grasp and pull the plug, not the cord. temperature) moisture can form inside For good operation times, discharge the phone which may damage electronic circuit boards. is damaged or worn out. charger or battery which is damaged an NiMH battery from time to time by Always unplug the charger when not in or worn out. leaving your phone switched on until it ■ ■ children’s reach. intended purpose, and never use any ■ Never allow the battery terminals to turns itself off. All of the above suggestions apply equally connected to the charger for longer short circuit, as this can cause damage Do not attempt to open the casing on to your phone, battery, charger or any than a week, since overcharging may to the battery or to the connecting your phone or its battery. Non-expert accessory. If any of them is not working shorten its lifetime. If left unused, a fully object (a short circuit can occur if a handling may damage it. properly, contact Orange customer services charged battery will discharge itself over metallic object such as a coin, clip or Do not drop, knock or shake the phone. on 07973 100 150 or, if you are a pay as time. pen causes direct connection between Rough handling can break the internal you go customer, on 07973 100 451, from Do not paint your phone as this can the + and - terminals of the battery). circuit boards. any other phone for assistance. clog its moving parts and prevent Therefore, always take adequate operation. precautions when carrying a spare solvents, or strong detergents to clean Only use the antenna supplied or an battery in a purse or pocket. your phone. Wipe it with a soft cloth Batteries must be recycled or disposed slightly dampened in a mild soap and approved replacement antenna. 130 ■ Never use any charger or battery which use. Do not leave the batteries ■ ■ Keep all SIM Cards out of ■ Unauthorised antennae, modifications of properly and according to your local or attachments could damage the regulations, and must never be phone and may violate regulations governing use of mobile phones. ■ ■ ■ Do not use harsh chemicals, cleaning radio waves and your phone water solution. Specific absorbtion rate, or SAR, is an Do not store it in hot areas. High internationally accepted way of measuring disposed of in household waste. Never temperatures can shorten the life of how much radio frequency (RF) energy is dispose of batteries in a fire. electronic devices, damage batteries absorbed by the body when a mobile and warp or melt certain plastics. phone is used. ■ 131 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 132 reference All phones on the Orange network are reference paperwork designed by the phone manufacturers to (excluding pay as you go) or to send you send a cheque each month. To set up a information on products and services Direct Debit payment call 150 from your Orange phone. comply with the relevant recommendations 14-day phone return which may be of particular interest to you. and standards. Orange believes that new The 14-day phone return only applies to From time to time, we may pass and existing customers should be fully new phones and excludes upgrades and information about you to third parties or If you're a pay as you go customer you can informed about SAR. reconditioned phones. If you are unsatisfied government agencies. Full details are combine control with peace of mind, with our service in any way, you can return given in the terms and conditions booklet. topping up from as little as £10 a month to The SAR value for your Motorola V545 is your phone within 14 days of purchase, 1.26w/kg. and we will reimburse you the cost of Please call Orange customer services on Direct Debit anytime, just give 14 days purchase and your connection charge. All 07973 100 150 or, if you are a pay as you notice. To set up a Direct Debit payment Note: The SAR value for your phone has we request is that you pay for the calls go customer, on 07973 100 451 if you do call 450 from your Orange phone . been provided to Orange by the you’ve already made and a percentage of not wish to receive any marketing materials manufacturer. By acting as facilitator for the monthly subscription. Simply fill in the related to Orange and its services, or if you allowing access to your Orange account conveying this information to our form supplied with your phone and take it do not wish us to pass on your details to It can sometimes be useful for someone customers, Orange is fulfiling its duty as a along with your phone to your stockist. You any other reputable organisations for sales else to have access to your account, for responsible retailer. should retain the form for your records. and marketing purposes. example if you have more than one Orange £100. You can change or cancel your phone in your name. As an account holder 132 data protection direct debit you can choose to allow information only We will use the personal information you Paying by Direct Debit is a convenient way access and access which will allow supply us to help manage your Orange to pay. If you're a pay monthly customer changes to be made. Please call customer account efficiently, for example, to assist you will still be sent a detailed monthly services who will send you a form. in handling queries, sending bills statement but won't have to remember to 133 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 134 reference reference Orange useful booklets any second line activated on your 2 If you would like to receive a free booklet Orange phone. (Orange Care only 2.1 Orange Personal Communications containing useful information on an Orange applies to approved and Orange Services Limited (Orange) is monitored the terms of this Insurance which product or service call Orange Customer branded phones). by HSBC Insurance Brokers Limited forms part of a master policy arranged which is a member of the General by HSBC Insurance Brokers Limited Insurance Standards Council. on behalf of Orange. This Insurance is services on 07973 973 150 or, if you are a 1.3 To check whether your chosen service pay as you go customer, 450 from your plan includes Orange Care or requires Orange phone. Orange Care to be purchased as an conditions and cover provided under subject to the terms and conditions of optional extra please call 150 from collect premiums, to accept or decline the master policy, a copy of which can your Orange pay monthly phone or claims, to arrange repairs and issue be obtained from HSBC Insurance 07973 100 150 from any other phone. replacement phones on behalf of the Brokers Limited. Requests should be Small Business customers should call insurer. For the purposes of this made in writing, stating your Orange 345 from their Orange phone or Insurance “phone" means handset, phone number. 07973 100 345 from any other phone standard battery, SIM card and Insurance refers to the provisions of and Business Solutions customers charger, originally supplied as part of clause 3 and Warranty to the should call 158 from their Orange provisions of clause 7, together phone or 07973 100 158 from any Insurance and Warranty are referred to other phone. Pay as you go authorised insurer whose details are possession or in the possession of an as Orange Care. customers can purchase Orange Care available upon request to HSBC authorised user is insured worldwide subject by calling 450 from their Orange Insurance Brokers Limited, Quay to the terms and conditions of the Insurance the provisions of these terms and phone or 07973 100 450 from any West, Trafford Wharf Road, policy (see clause 6.14 in respect of conditions and does not apply and other phone. Manchester, M17 1PL. conditions outside the United Kingdom). If interpretation 1.1 In these terms and conditions 1.2 Orange Care is subject at all times to cannot be purchased in relation to 134 2.4 The following paragraphs describe the 2.2 Orange is authorised by the insurer to Orange Care terms and conditions 1 insurance terms the standard package. 2.3 The Insurance is arranged with an 3 cover for lost stolen and damaged phones Your phone which must be in your your phone (or parts there of) is lost, stolen 135 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 136 reference or damaged you will be entitled to a reference 3.2 Your claim must be reported to 3.4 Lost, stolen or damaged antennas will 4.1.3 improper maintenance, repair or replacement or repair “free of charge” subject Orange as soon as possible but in any be repaired/replaced, where to payment of the administration fee as event not more than 24 hours after appropriate, free of charge once only. detailed in clause 9.6, subject to compliance you discover the loss, theft or with all the following terms and conditions of damage. In respect of claims arising phone must at all times act with due the policy. For your information an authorised outside the United Kingdom please care in looking after the phone and take user is the Orange registered customer, other refer to Clause 6.14. To make a claim all reasonable precautions to safeguard users officially notified to Orange by the you must provide the following: it against loss, theft or damage. 4.1.6 loss of use or consequential customer and authorised by Orange, the 3.2.1 the crime reference number in exclusions 4.1.7 cosmetic damage which does 3.5 You or any authorised user of the respect of theft or malicious 4 members of his/her immediate family, all of damage claims or the lost 4.1 A replacement or repair will not be whom would normally reside at the registered property reference number if provided under the terms of the customer’s address and employees of the the phone has been lost; Insurance where the loss or damage permission of the customer. 3.1 Loss, theft or malicious damage 3.2.2 full details of how the loss, theft or damage occurred; and 3.2.3 any other information and workmanship covered by the manufacturer’s warranty; 4.1.5 breakdown of or interruption to the network service; loss of any kind; registered customer’s spouse/partner, registered customer who use the phone with modification; 4.1.4 defective materials or is caused by or consists of: 4.1.1 normal wear and tear or not impair the normal functions of the phone; 4.1.8 loss of or theft of items left unattended in a public place; 4.1.9 theft of items from an deterioration, depreciation, unattended vehicle unless the claims must be reported to the Police evidence as may reasonably be rusting or oxidisation, item was in a locked boot or immediately but in any event within 24 requested by Orange regarding atmospheric or climatic locked glove compartment hours of discovery of the occurrence. the cause of loss or damage. conditions or other gradually and the vehicle itself was operating cause; securely locked; In respect of claims arising outside the United Kingdom please refer to 3.3 Orange will arrange repair or replacement on behalf of the insurers. 4.1.2 confiscation or detention; Clause 6.14. 136 137 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 138 reference 4.1.10 any wilful act, neglect or failure reference 4.1.16 loss or theft of a phone from 5 premium payment to take reasonable care by you temporary premises is covered Insurance cover will cease if any premium is or any authorised user or any only where there is evidence of not paid on the due date unless such delay wilful act or neglect carried out forcible and violent entry or exit. is due to a processing error by any clearing at the direction or instigation of you or any authorised user; 4.1.11 disregard of manufacturer’s and/or operating instructions; 4.1.12 damage resulting from pressure waves caused by aircraft or There is no entitlement to any monetary settlement under the terms of the Orange Care Insurance policy. 6.4 The Insurance period will be unaffected bank or similar. Your phone will not be by the replacement of your phone and provided if: replaced or repaired if any sum is due by will continue to apply from the date the 4.2.1 Orange has reason to believe you to Orange. Insurance first came into force. 4.2 A replacement or repair will not be you have made a fraudulent claim; 4.2.2 you do not make reasonable 6.5 Should you find a phone that you 6 general 6.1 It is a condition of this policy that the have reported lost or stolen before you have received a replacement, you other aerial devices travelling at efforts to recover any lost or replacement of any phone will only be must report this to Orange sonic or supersonic speeds; stolen items; made with an Orange product. immediately so that the delivery of the Wherever possible, reasonable efforts replacement can be cancelled. If you connected to the Orange will be made to ensure that the fail to do so we reserve the right to network in your name; replacement phone is of the same or impose a charge for any attempt to 4.1.13 war and hostilities; 4.1.14 loss, destruction or damage in Northern Ireland due to civil commotion unlawful or wanton 4.2.3 the phone is not registered and 4.2.4 at the time of loss, theft or similar specification. damage the phone was not connection with any unlawful being used or in the possession from refurbished stock that have been supplied due to accidental or association; of you or an authorised user. tested and are fully functional. malicious damage the original phone 4.1.15 radioactive contamination; 6.2 Replacement phones may be supplied deliver the replacement. act committed maliciously in 6.3 In the event of a claim you are only 6.6 When a replacement phone has been must be returned to Orange. entitled to repair or replacement (at the option of Orange) of your phone. 138 139 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 140 reference 6.7 When a replacement phone has practicable after you discover loss theft at prevailing replacement phone been supplied because of loss or to return your phone for examination or malicious damage. A replacement prices. The charge for any theft, if the original phone is before a replacement is supplied. phone will not be sent to you until you replacement phone so supplied will be return to the United Kingdom. applied to your Orange account. subsequently recovered it must be 6.10 Orange may at its option require you 6.11 If Orange has reasonable cause to returned to Orange as it is the believe you have made a fraudulent property of the insurer. claim your cover will be cancelled. 6.8 If there is reason to believe that you 6.12 You must provide any assistance 6.15 Where a replacement phone is issued 6.18 Orange will use its reasonable under the warranty the original phone endeavours to dispatch any must be returned to Orange. replacement phone to you within 24 have not taken reasonable care of and/or information that Orange your phone any claim may be referred reasonably requests in connection recommended retail price of any replacement, however, for reasons to Chartered Loss Adjusters in order with the replacement of your phone. battery charger or antenna returned to beyond our control this may not to carry out a special investigation into 6.13 A replacement item will be refused or 6.16 You may be charged the Orange which is shown not to be that hours of agreeing to issue such always be possible. the circumstances of the claim. No you will be charged for any originally supplied with the phone or of free replacement or repair will be replacement if you have not complied any phone returned to Orange which and time period for any replacement provided unless and until the adjusters with the terms of the Insurance policy is shown to have been deliberately phone to be delivered, on payment of damaged. the administration fee detailed in confirm your claim is acceptable under the terms of the policy 6.9 If Orange believes that you have 140 reference and of Orange Care. 6.14 If your phone is lost or stolen or 6.17 If your phone is lost or stolen, or 6.19 Orange will arrange with you a place clause 9.6. We reserve the right to maliciously damaged whilst you are maliciously or accidentally damaged persistently failed to take reasonable abroad you must report the loss or so that it is no longer operable and care of your phone your cover will be theft to the relevant local authority and such lost theft or damage falls outside cancelled. to Orange as soon as possible but in these terms and conditions then under either clause 3 or clause 7 will any event as soon as reasonably Orange may entirely at its discretion not attract a further period of agree to sell you a replacement phone Insurance or warranty. For the impose a delivery charge if you are unavailable for the delivery as agreed. 6.20 Any replacement phone received 141 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 142 reference reference avoidance of doubt (subject to the 7.1.1 it has been used in accordance provisions of clause 6) the periods with the operating instructions; stated in clauses 8.1, 9.1 and 10.2 as 7.1.2 any repairs which may have appropriate will continue to apply from been, or are to be undertaken the date such cover originally came have been arranged by Orange; into effect. 7.1.4 the Orange phone is registered of the month in which cover becomes months has expired. 8.3 Where phones share an Orange and connected to the Orange Group service plan then each phone will be subject to an administration network in your name; will be covered separately. 7.2 This Warranty is an extra benefit and 9.6.2. for details is additional to your legal rights; 7.3 Batteries only have a 12-month warranty - defective materials or warranty. workmanship 7.1 If your phone (or parts thereof) becomes defective due to faulty materials or workmanship Orange will 142 within 30 working days after the end indicated in clauses 11.2 and 11.6. with your Pay Monthly service plan fee. See clauses 9.6, 9.6.1, and 7 Insurance cover will be sent to you switch to a different service plan as separately once the initial period of 12 foregoing terms and conditions; Care purchased as an optional extra 12 months. Your confirmation of period of 12 months, unless you 8.2 Orange Care cover may be purchased 7.1.3 you have complied with the 6.21 Any claim accepted under Orange and Warranty will remain in effect for a Orange on behalf of the Insurer on your Orange account and must be paid along with your Orange charges. 9.3 Premiums may be varied at any time and will be effective 90 days after you 9 term & payments – pay monthly have been notified in writing or other Service Plan with optional durable form, unless the premium is Orange Care varied at the annual renewal date of 9.1 Where you are connected to a service 8 effective. 9.2 Premiums will be invoiced monthly by the policy. If your premium is term & payments - Service Plan plan which requires Orange Care to increased you may terminate this inclusive of Orange Care be purchased as an optional extra the policy on not less than 10 days notice Insurance and Warranty will come into (before your bill date). If you do not (at its option) repair or replace it at no 8.1 Where you are connected to a service plan which includes Orange Care the force 24 hours after you call to give notice within one month of charge (on payment of the Insurance and Warranty will come into request cover or 24 hours after we notification of any increase you will be administration fee, if applicable, as force when you register the phone on receive your written request for cover taken to have accepted the increase. detailed in clause 9.6) provided that: the Orange network. The Insurance and will each have a minimum term of 143 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 144 reference 9.4 In the event that any tax payable on the minimum term and it will not be 9.6.1 The administration fee will not 10.1 When you are connected to a pay as premiums should be increased or any be payable in respect of a claim necessary for the notice to expire on you go service plan which requires new tax imposed then such increase for defective material or your bill date but in such event you Orange Care to be purchased as an or new tax may be passed onto you. workmanship of a new phone will not be entitled to a refund of any optional extra the premium must be 9.5 Where phones share an Orange premiums paid. (including standard battery and charging unit but excluding must be purchased separately for reconditioned and/or second Insurance policy on your behalf and and branded Orange pay as you go each phone. hand phones) where the may change Insurer. The Insurer and phones and may be purchased for defective material or Orange may vary the terms of the any phone within the current pay as Care will be subject to an workmanship has been brought policy from time to time but will give you go range. If you pay by credit administration fee charged to your to Orange’s attention within 6 you 90 days notice of any such card or debit card the policy will account in advance of any repair or months of the date of purchase changes. If your rights under the come into force 24 hours after your replacement being undertaken. of the phone. policy are restricted or removed you call to request cover. If you pay by may terminate Orange Care on giving cheque then the policy will come into Details of the current administration 9.8 Orange will negotiate renewals of the paid in advance. Group service plan then Orange Care 9.6 Any claim accepted under Orange 9.6.2 For the avoidance of doubt the 10.2 The policy only applies to approved fee are available on request from administration fee is not not less than 10 days notice ending force within 24 hours of clearance of Orange and are published in our refundable. on an invoice date. If you do not give your cheque. The Insurance and notice within one month of notification warranty within the policy will each periodically updated price guide. The 144 reference 9.7 You may terminate Orange Care on or administration fee is subject to change after the minimum term by giving not of any changes you will be taken to have a term of 12 months. Your and is payable in respect of all less than 10 days notice before a bill have accepted the changes. confirmation of Insurance cover will accepted claims made under Orange date. As a concession, if you are also Care with the exception of those set terminating your Orange account then out in clause 9.6.1. you may terminate Orange Care within be sent to you within 30 working 10 term and payments – pay as you go days after the end of the month in Service Plan which cover becomes effective. 145 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 146 reference 10.3 You may request that the policy is monthly service plan which requires Care will automatically cease. Orange terminated at any time during the 12 Orange Care to be purchased as an will refund to you a pro rata proportion from a pay monthly service plan for month period in which event Orange optional extra the inclusive Orange of the premium for the balance of each which Orange Care has been will refund to you a pro rata proportion Care will automatically cease. complete month remaining of that purchased as an optional extra Orange of the premium for the balance of 11 11.7 In the event that you wish to switch period unless you have already made Care will automatically cease but in each complete month remaining of from a pay monthly service plan which a claim on the policy in which event no such event you will not be entitled to that period unless you have already requires Orange Care to be purchased refund will be due. any refund of premiums paid. made a claim on the policy in which as an optional extra to a pay monthly event no refund will be due. service plan which includes Orange you go service plan to a pay monthly 12 Care then from the date such service plan which includes Orange 12.1 To make a claim under this switching takes effect you will be Care then from the date such Insurance you should call 150 from covered by Orange Care for the switching takes effect you will be your Orange pay monthly phone or from one pay monthly service plan to unexpired balance (if any) of any covered by Orange Care for the 07973 100 150 from any other another both of which include Orange period under clause 8.1 calculated unexpired balance (if any) of any phone if you are a pay monthly Care, or, from one pay monthly from the day your phone was first period under clause 8.1 calculated customer. Pay as you go customers service plan to another both of which registered on the Orange network. from the day your phone was first should call 451 from their Orange registered on the Orange network. phone or 07973 100 451 from any switching between Service Plans 11.1 In the event that you wish to switch require Orange Care to be purchased 11.3 In the event that you wish to switch 11.4 In the event that you wish to switch 11.5 In the event you switch from a pay as 11.6 In the event you switch from a pay claims as an optional extra then Orange Care from a pay as you go service plan for will continue unaffected. which Orange Care has been monthly service plan inclusive of customers should call 345 from their purchased to a pay monthly service Orange Care to a pay as you go Orange phone or 07973 100 345 from a pay monthly service plan which plan which requires Orange Care to be service plan Orange Care will from any other phone and Business includes Orange Care to a pay purchased as an optional extra Orange automatically cease. Solutions customers should call 158 11.2 In the event that you wish to switch 146 reference other phone. Small Business 147 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 148 reference reference from their Orange phone or from any other phone and Business 07973 100 158 from any other Solutions customers should call 158 are concerned Orange is monitored any Services which are specified for use phone. Your claim will be handled from their Orange phone or by HSBC Insurance Brokers Limited only by customers over a specific age. fairly and promptly. 07973 100 158 from any other phone. who are members of the General Bar Insurance Standards Council. a block placed by us on some or all of the 12.2 In certain circumstances, particularly 13.2 If your queries or complaints regarding where there is a dispute over your this Insurance are not satisfied, you claim Orange may refer the matter to can in the second instance write to independent Chartered Loss Adjusters Product Insurance, Orange PCS, for investigation and review. Senhouse Road, Darlington, DL1 4YG. 13 complaints Age Restricted Services Services you normally use (except for calls pay monthly terms and conditions to emergency services). It may include us restricting the Service whereby you will automatically be re-directed into Orange 1 definitions when you attempt to make an outgoing call The following words and expressions shall from your Device complaint has been dealt with you have the following meanings: Billing Date regarding this Insurance you should in should write to HSBC Insurance Accessories the day on which your billing statement will the first instance address this to Brokers Limited, Quay West, Trafford Products approved by Orange which you be issued after you have been connected. Wharf Road, Manchester, M17 1PL. use in conjunction with your Device. They Charges include (without limitation) batteries, all charges for Services, as published in our 13.1 If you have any queries or complaints Orange. Call 150 from your Orange pay monthly phone or 07973 100 150 148 13.5 Insofar as general Insurance products 13.3 If you are not satisfied with the way a 13.4 If you remain dissatisfied, HSBC from any other phone. Pay as you go Insurance Brokers as a member of the chargers, car kits, headsets and carry periodically updated Price Guide. These customers should call 451 from their General Insurance Standards Council cases. include any reasonable administration Orange phone or 07973 100 451 from is also a member of a registered Account charges. any other phone. Small Business independent dispute resolution our records of your payments and customers should call 345 from their scheme. They will advise you how you outstanding Charges, plus your Orange Phone or 07973 100 345 can contact this scheme. personal details. 149 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 150 reference reference Connection Deposit Network Registration the process of giving you access to a refundable amount that Orange may ask the electronic communications system by our acceptance of your application for Service. "Disconnection" and "Re- you to pay before we Connect or Re- which Orange makes Services available in Services and our record of your data and connection" have corresponding meanings. connect you to the Network or before the United Kingdom. any User data prior to Connection. Content providing any Service. Orange Additional Services "Register" has a corresponding meaning. information, communications, images and Device optional Services (including but not limited Roaming sounds, software or any other material a mobile telephone, device or data card to Roaming, International Calling, Premium An optional Service that allows you to use contained on or available through the (excluding Accessories) which is approved Rate Services and Content provided by your Device on other operators' networks, Services. by Orange for connection to its Network. Orange) which may cost extra whether they usually in foreign countries. Contract Line One and Line Two are supplied in conjunction with Service Services these terms and conditions which are Line One is the primary means by which Plans or outside Service Plans. Network and other Services, including binding on both you and Orange for each you have access to the Services. Line Two Orange Orange Additional Services, provided or Device you connect to the Orange is a second line on the same Device with its Orange Personal Communications Services procured by us for you to use. Network. own phone number. Limited, or any organisation that may Service Plan Customer Communication Minimum Term succeed it as the assignee of this Contract. a number of products which shall include information made available to you by the minimum period for the supply of Referred to in this Contract from time to but not be limited to bundles of airtime, Orange which provides information on Services as specified in your Service Plan time as “we” “us” or “our”. text, and/or Orange Additional Services Orange Services. It may be made available commencing on the date of Registration; Price Guide and/or additional discounts offered by on your Device or provided electronically or where no period is specified in the Service a list of our current Charges which is Orange for an agreed monthly or other distributed with new Devices or in mailings Plan a minimum period of 12 months from updated from time to time and is available periodic payment. to some or all Orange Customers. the date of Registration will apply. from us upon request. 150 151 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 152 reference reference SIM Minimum Term and thereafter you fault-free service. Please note that: a card or other device which shall for the have limited rights to terminate your 3.1.1 the quality and availability of avoidance of doubt include a USIM which Contract during the Minimum Term as Services may sometimes be contains your personal telephone number described in Section 4. affected by factors outside our estimate but not a guarantee of and which is programmed to allow you to 3.2.2 the speeds at which data is downloaded being affected. 3.3 Any coverage maps are our best control, such as local physical service coverage, which may vary access the Network. what happens when the minimum obstructions, atmospheric from place to place. Suspension term ends conditions, other causes of radio the temporary disconnection of Services. interference, features or Services may sometimes be “Suspend" has a corresponding meaning. 2.2 After the Minimum Term ends, we will continue to supply you with Services functionality of your Device, the affected by maintenance and User as normal until your Contract is number of people trying to use upgrading you, or another person named by you, terminated in any of the ways the network at the same time, who is authorised to incur Charges to described in Section 4. and faults in other from time to time require upgrading, telecommunication networks to modification, maintenance or other which the Network is connected works. These may result in some or all your Account. 3 2 provision of Services your Contract and the Minimum Term 3.1.2 the quality of our Services may what we aim to provide in the UK 3.1 We will take all reasonable steps to of the Services becoming temporarily not be at its best inside unavailable. In such cases, we'll do buildings or below ground. everything we can to keep the period your Contract runs for at least the make the Services available to you at Minimum Term all times. The Services are only enhanced service area this may result in: However, some interruption may be available within the range of the base 3.2.1 the call being terminated if you inevitable. 2.1 For each Device you own, your 152 3.4 The Network and the Services may Contract starts on the date of stations that make up our Network. Registration and will continue for the We cannot guarantee a continuous 3.2 When you move outside the Orange of non-availability to a minimum. are on a video call 153 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 154 reference suspension of Services 3.5 We may suspend some or all of the reference 3.5.3 a complaint has been made 3.5.7 we are required by the messages we may monitor or record against you. The complaint will emergency services or other communications. Where we have Services you use, without giving you be thoroughly investigated, and government authorities to good reason to believe such notice, if: Services will remain suspended suspend your Services. communication is unsolicited you 3.5.1 we have good reason to believe until we know the results of that 3.6 You will remain liable for all monthly or that you haven't complied with investigation. Any complaint other periodic Charges during any one or more of the terms of you make will similarly be period of Suspension. your Contract 3.5.2 you don't pay your bill within the time stipulated in Condition that your mobile phone number 6.2; we reserve the right to is being used for fraudulent or place a Bar on some or all of improper purposes the Services from your Device 3.5.5 we suspect on reasonable block such communication. roaming Services outside the UK thoroughly investigated 3.5.4 we have good reason to believe agree we may but are not obliged to suspension of Orange Additional Services 3.7 We reserve the right to change, 3.9 Roaming relies on the telecommunications systems of foreign networks, over which we have suspend or withdraw part or all of any no control. We cannot therefore offer Orange Additional Service on giving any guarantees about Roaming reasonable notice. services. (with the exception of calls to grounds that information has the emergency services). This been supplied to us without the Bar will remain in force until knowledge of the person you've paid everything you owe named or that an application is us. At our discretion, we may unauthorised or contains false management and security and to laws and regulations that apply in that charge you for Reconnection particulars make sure we follow your instructions other country. Orange is not liable for 3.5.6 you notify us that your Device correctly and to improve our service to your failure to comply with those laws has been lost or stolen you through training of our staff, or to or regulations. and removal of the Bar 3.10 If you use Services from a country monitoring the Services you use 3.8 For the purposes of good outside the UK your use of the Services may be subject to different monitor instances of unsolicited 154 155 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 156 reference Storage and transmission of information on our Network access to the Services and Content that the Content is of satisfactory 3.18 Accessing the Internet, which is not a quality, fit for a particular purpose, secure environment, or using third or any of the other parties involved in suitable, reliable, accurate, complete, party services may leave you the use of the Services, for example the provision of Orange Content, be secure or is free from error. vulnerable to unwanted programs or the maximum size of an email liable for any losses, damages, costs message that may be sent or receive or expenses arising from or in any way access to the third party services downloaded to your Device without and the maximum capacity allocated connected with any errors, defects, and the Internet your knowledge which may give to you for storage of Content on the interruptions, malfunctions or delays in Network which you access via the Content or the provision of Content. quality of goods, services or Content your Device and the information Services. Orange agrees to rectify any such offered by third parties on or through stored on it. Orange is not liable or 3.11 We may establish limits concerning 3.12 You agree that Orange has no 3.14 Under no circumstances will Orange, material or viruses that may be 3.16 We have no control over the value or unauthorised access to, or damage, problems in the Content which are the Services. As a result we cannot be responsible in any way for such responsibility for the deletion, notified to Orange as soon as Orange responsible or liable in any way for, unauthorised access, damage to or corruption or failure to store any reasonably can. If you do notice a and do not endorse, any of these loss of information on your Device. Content maintained or transmitted by fault or error in the Content, please goods, services or Content. the Network. 3.13 While Orange has no responsibility to 156 reference notify the fault to Orange. 3.15 Orange accepts no liability for the 3.17 The Services may be used by you to access websites and networks Age Restricted Services 3.19 You are not permitted to access our monitor the use of the Services if you loss, late receipt or non-readability of worldwide. Orange accepts no Age Restricted Services (if any) if you exceed the use limits we reserve the any download, transmission or other responsibility for the Content or services are below the age specified to access right to refuse to store or send communications. The Content, which in respect of these and you agree to the Services. If you are allowed to Content on your behalf. is obtained from a large range of conform with the instructions issued by access the Age Restricted Services by sources, is supplied to you on an “as those websites and networks relating to virtue of the fact that you are the is” basis and Orange does not warrant your use of those services. specified age or older you must not 157 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 158 reference show or send Content from the Age terminating your Contract during terminating your Contract because Restricted Services to anyone below the Minimum Term Orange has changed its terms have been imposed on us as a 4.3 You may also terminate your Contract direct result of new legislation, the specified age. If you let anyone 4 reference 4.2 You may terminate your Contract 4.3.2 the variations we have made under the specified age use your before the Minimum Term has expired if we vary its terms, resulting in an statutory instrument, Device, you must ensure you if you pay us: excessive increase in the Charges or government regulation or deactivate access to the Age 4.2.1 all Charges that are due, plus changes that alter your rights under Restricted Services. 4.2.2 a lump sum equivalent to the this Contract to your detriment. In licence; or 4.3.4 the variation relates solely to an total of all the monthly or other such cases you would need to give us Orange Additional Service, in your rights to terminate this periodic Charges still remaining at least 14 days’ written notice prior to which case you may cancel that Contract on your initial Minimum Term your Billing Date (and within one Orange Additional Service in accordance with Condition 15.1. agreement (except in the month of us telling you about the terminating your Contract after the circumstances set out in changes). However this option does Minimum Term Conditions 4.3 and 15.1). You'll not apply if: terminating your contract because be entitled to a rebate of 5% of 4.3.1 we have increased the Charges Orange is no longer able to provide 4.1 You may terminate your Contract to expire at anytime after the Minimum that total if you terminate your by an amount equal to or less Term by giving us at least one Contract up to and including than the percentage increase in month's notice. You are free to restore the first day of the last month of the All Items Index of Retail we are no longer able to provide your Contract throughout this notice the Minimum Term. Prices published by the Central Network Services, we will at our Statistical Office in the Monthly discretion either: period, should you change your mind. access to the Network 4.4 If, for reasons beyond our control, Digest of Statistics in any 12month period; or 158 159 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 160 reference 4.4.1 make arrangements for you to be supplied with equivalent Services by another network at reference 4.5.2 you fail to pay any of your bills from Orange on time 4.5.3 we have good reason for 4.5.5 in addition, we may terminate 4.6.2 you haven't complied with one your Contract at any time after or more of the terms of your the Minimum Term has expired Contract and do not correct the no extra cost to you, or believing that any information by giving you at least one breach within 7 days of being 4.4.2 accept written notice from you you have given us is false or month's written notice. asked by us in writing to do so. that you wish to terminate your Contract. In such cases we will misleading 4.5.4 you become insolvent within refund any pre-paid Charges the meaning of Section 123 of that have not been used up. the Insolvency Act 1986, or termination of your contract by Orange without written notice termination and Line Two 4.7 Termination of your Contract for any 4.6 We reserve the right to terminate your reason connected with Line One will bankrupt, or make any contract immediately at any time in result in automatic termination of termination of your Contract arrangement with creditors or respect of any or all of the Devices Line Two. by Orange go into liquidation or become owned by you, in whole or in part 4.5 We may terminate your Contract subject to an administration without notice to you if immediately at any time in respect of order or a receiver is 4.6.1 we have good reason for any or all the Devices owned by you, appointed over any of your believing that you have in whole or in part, by giving you assets or if we have good breached Conditions 6.4.2, written notice if: reason for believing that you 6.4.3, 6.4.4, or 6.4.5, 6.4.8, your Device will be Disconnected and 4.5.1 you fail to pass any credit are unable to pay the Charges 6.4.9, 6.4.10, or 6.4.11 or you will no longer be able to use the assessments which we may 5 effect of Termination of the Agreement 5.1 When this Agreement is terminated, Services. reasonably consider to be necessary from time to time 160 161 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 162 reference what to do after Termination of charge will be included on your first your Contract invoice. Charges in respect of when you receive your invoice Charges by credit card, debit card, Services not supplied directly by us, and by one of the payment cheque, direct debit and electronic to you paying us any money you owe eg Roaming, may be invoiced several methods stated on your invoice transfer, but we reserve the right to us and us paying you any money we months in arrears. VAT will be added subject to clause 6.3. However refuse any payment method if we owe you. After termination, it is your to all invoices at the relevant rate we may also submit an interim have reasonable cause to believe responsibility to cancel any direct where applicable. Payment is due bill or require an immediate such payment will be dishonoured. debits, standing orders, credit card when you receive your invoice. payment if we think you have 6.3.1 We reserve the right to charge mandates or other authorisations you 6.1.1 You will be responsible for exceeded a reasonable limit on an administration fee each may have given for periodic payments paying all Charges on your your Account. month for payments not made to be made to us by third parties. Account, whether or not they 5.2 Termination of your Contract is subject 6 your responsibilities 6.1.2 You must make your payment 6.3 Ordinarily we will accept payment of by direct debit. have been accrued by you penalties for overdue payments personally. You will also be 6.2 If payment is not made within 14 days 6.3.2 We may arrange for invoices to be issued by a third party on responsible for any of its due date, we may charge our behalf. Invoices issued by extraordinary costs incurred in interest on all sums outstanding at the such third party shall be binding administering your Account, rate of 2% above the base rate of on you and payment of such in advance for monthly charges which including collecting any National Westminster Bank. This invoices in full to the third party are non-refundable and monthly in payments. If your Service has interest will be charged on a per will be a valid discharge of your arrears for call and message charges, been Disconnected, either at annum basis calculated daily. liability to pay such invoices but we reserve the right to amend the your request or ours, you will payment methods under this Agreement. invoicing period and submit interim remain responsible for paying invoices to you. The Connection any outstanding Charges. when your payments are due 6.1 Ordinarily we will invoice you monthly 162 reference 163 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 164 reference things that you agree to do 6.4 Recognising that good management reference 6.4.3 not use the Services for any 6.4.6 use only Devices and 6.4.9 not copy, modify, store, improper, immoral, fraudulent or Accessories approved for use forward, publish or distribute and security of the Services is unlawful purposes or for the with the Network, and comply the Services or their Content important to all Orange customers, sending of any communication with all relevant legislation or without our express permission you agree that you will: or storing any data which is of 6.4.1 provide whatever proofs of your an offensive, abusive, indecent, identity and address we consider reasonably necessary obscene or menacing nature 6.4.4 not cause, nor knowingly allow regulation relating to their use 6.4.10 only use Content for your own 6.4.7 comply with any reasonable personal use and not for any instructions issued by us which commercial purposes or concern your use of the distribute it commercially from time to time. While others to cause, any nuisance, Services, and co-operate with photocopy or fax copies are annoyance or inconvenience, us in our reasonable security otherwise distribute the Services usually acceptable we do whether to us or to any of our and other checks (which may or Devices without the prior reserve the right to request the customers, by any means include us making phone calls original document including the use of the to you) 6.4.2 keep confidential, and not Network for persistently sending unsolicited that is copyright protected your Account password or any communications without (unless you have permission) or personal identification code, reasonable cause which in any way breaches the 6.4.5 not act in a way, whether permitting access to the knowingly or otherwise, which Services will impair the operation of the written agreement of Orange 6.4.12 not to circumvent the Age 6.4.8 not send or upload anything disclose to any third party, number or name issued by us 6.4.11 not to re-sell, re-supply or intellectual property rights of any third party Restricted Service mechanisms. 7 multiple users 7.1 Where there are one or more Users other than you under your Contract, you remain responsible : Network or any part of it, or put it in jeopardy 164 165 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 166 reference reference 7.1.1 for ensuring the Services are used in accordance with this Service Plan Contract; and 7.1.2 for all Charges incurred to your 8 grounds to terminate. You contractual capacity and is able acknowledge that you will have no Line One. both to pay for the Services he claim against us in respect of any delay or she has requested and to or Disconnection caused as a result of meet his or her other the operation of this Condition. information supplied by you obligations under your Contract Line Two - limitations on usage the details you give us must Suspension of Services 8.1 If we Suspend Services on Line One, be correct 9.1 By applying for Registration or for Services on Line Two will automatically Orange Additional Services, you be Suspended also. undertake to provide your correct name, address and other factual electronic messages 8.2 It is not possible to send electronic 166 reinstate the Services unless we have Plan on Line Two than you have on Account by those Users. 9 9.1.2 any individual applying as a member of a company is of full 8.3 You may not have a higher Service information. You also confirm that: 9.1.1 the person stated to be 10 credit assessments 9.1.3 You will also tell us if your details change. your application is subject to credit status what happens if we suspect the 10.1 All applications for Registration and details you give us aren't correct Orange Additional Services are 9.2 If we suspect, on reasonable grounds, subject to credit assessment before that information has been supplied to we can connect you to the Network. messages on Line Two. This shall authorised to sign for a us without the knowledge of the In considering your application we will include but not be limited to, text, company or firm is duly person named, or that an application is search your record at the licensed video and multi media messages. authorised unauthorised or contains false credit reference agencies. They will particulars, we may delay Connection add to your record details of our or Suspend Services to your Device search and your application. We will while we investigate further. Following use credit scoring or other automated our investigation, we will Connect or decision making systems when 167 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 168 reference assessing your application. If our reference 10.2 We will also check your details with a 10.2.4 check your identity to prevent 10.4 Please contact us if you would like assessment of you does not meet our fraud prevention agency who will money laundering, unless you details of these credit reference and normal requirements we reserve the record details of any false or furnish us with other fraud prevention agencies from whom right to decline to Connect you or to inaccurate information provided by satisfactory proof of identity. we obtain and to whom we pass supply Orange Additional Services or you where we suspect fraud. We or to decide an appropriate credit limit other organisations may use and you conduct your Account to such on your Account. Alternatively, we search these records to: agencies. The information will be may ask you to lodge a Deposit with 10.2.1 help make decisions about used by other credit grantors for 10.3 We may also disclose details of how us before we Connect you. If you credit and credit related making credit decisions about you believe our assessment of you is services, for you and members and the other members of your of your household household, for fraud prevention, debt incorrect, we will review your eligibility. However, we cannot accept 10.2.2 help make decisions on motor, information provided from the insurance claims, for you and Account management. For these members of your household purposes we or they may make further searches. Although these liability for the consequences of our prevent fraud, and to manage searches will be added to your record declining to Connect you. your Accounts or insurance they will not be shared by others. policies deposits deposits are held for 12 months 11.1 We may request a Deposit from you: b) before making Orange Additional prevention, tracing debtors and 10.2.3 trace debtors, recover debt, 11 a) before Connection household, credit, life and other agencies. Nor can we accept any legal right to this information. recovery, money laundering responsibility for the accuracy of databases of credit reference information about you. You have a Services available to you, or c) before reinstating the Services after Suspension, or. d) if you fail to pass any credit assessments which we reasonably consider to be necessary from time to time 168 169 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 170 reference 11.2 Deposits will be held for 12 months reference circumstances, however, we may Roaming Services. However, after the either of these options, please let us from the date of receipt and then charge for replacing it. We reserve the Minimum Term we will lift this know in writing. Your mobile phone refunded upon request. We do not right to recall any SIM Card from you restriction at your request, provided all number and the approximate location pay interest on Deposits. If you owe at any time to enhance or maintain the your payments of Charges are up to of your Device will always be sent if us money, we may set off Deposits quality of the Services. date and you pay the current calling the emergency services. against the amount due to us. If there is a balance left over in such cases, we will remit this to you or credit your Account. 12 SIM Card administration charge. The software what to do if your SIM Card is lost, in the SIM Card and the Device is stolen or damaged either owned by or licensed to Orange which grants you a non-exclusive your Device is not a part of your SIM Card supplied to you is lost, licence to use it for accessing the Contract stolen or damaged. You will remain Services for the duration of your liable for all Charges incurred until you Contract and not otherwise. do so. We will send you a SIM Card safe replacement SIM Card as soon as remains our property, but it is your the right to charge you for doing so. be handled with care. We will replace 170 your SIM Card and other networks acquired by you outside the terms of directory and Caller id 15 changes to your Contract what to do if you want your number to remain private 12.3 The SIM Card supplied with your 14.1 Your Device and Accessories are your Contract. 13 reasonably practicable, but we reserve responsibility to keep it safe. SIM Cards are easily damaged and should Devices 12.2 You must inform us immediately if the it's your responsibility to keep your 12.1 Any SIM Card we supply to you 14 13.1 We will enter your Orange number in Orange and third party directories, we reserve the right to make changes to your Contract 15.1 When you Register you are asked to free of charge any SIM Card found to Device enables the Device to work on and our Network will allow the display choose a Service Plan and to indicate be defective through faulty design or our Network only with the exception of your Orange number on receiving which Orange Additional Services you workmanship. In any other of Devices which can access Devices. If you prefer not to allow require. You may switch to a higher 171 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 172 reference reference Service Plan at any time. You may notice within one month of our offer of any Orange Additional Service, switch to a lower Service Plan as notifying you of any change(s), you will will apply to it, subject to any special often as you like after 6 months be taken to have accepted the promotional offer made by us and following your Connection to the change(s). accepted by you. Network. In the event you do switch government authority may require the Orange Additional Services you must reallocation or change of phone give us not less than 10 days’ notice numbers in which case we may have before your Billing Date (subject to the to change your mobile phone number terms of any promotional offers you for the Services have accepted). We do, however, this Contract from time to time and to 172 included in a mailing addressed to you b) by voicemail, email text or other form of electronic message 15.2 In exceptional circumstances a Service Plan and add to or cancel reserve the right to vary the terms of a) sent by us to your Device 16 Customer Communication c) communicated directly by any means. please read all the information we send you 16.1 We update our Customer 17 assignment of Contract and change of ownership of Device Communication from time to time. new services Information on various topics is mailed your Contract is personal to you 15.3 We are continuously enhancing our to Customers with their monthly billing make changes to your Service Plan. existing Services as well as adding statements and is available on request you may not assign it. However, we We acknowledge that if we do new services, particularly Orange from us. You are asked to read your may at our discretion (not to be increase the Charges, withdraw Additional Services. Charges for, and Customer Communications and to unreasonably withheld) allow you to: Orange Additional Services or any special terms and conditions keep those which are mailed to you a) nominate a User other than yourself introduce new mandatory Charges - attached to, Orange Additional until they are superseded. We regard while you remain primarily liable to or if your contractual rights are Services will be notified in Customer you as having been given any us under your Contract affected to your detriment - you may Communication. The terms of your information if it is: terminate your Contract in accordance Contract, including Charges current with Condition 4.3. If you do not give on the date when you take up the 17.1 Your Contract is personal to you and 173 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 174 reference b) terminate your Contract on short notice if you have transferred title to your Device to a new customer who has Connected the Device to our Network. 17.2 We may assign our rights to your 18 reference a) not the fault of the other party b) indirect and/or not reasonably foreseeable c) loss of business, profits, savings, b) direct physical damage to or loss breach of contract or negligence while providing Services. revenue, use or goodwill, or for any loss or corruption of data whether 19 general of property resulting from our changes to your Contract 19.1 Subject to Condition 15, your Contract may be varied or amended factors beyond our control caused to the other party through terms which are at least as any breach of your Contract or any unable to perform an obligation or on such variation or amendment must advantageous to you as those set out matters arising under it. Neither provide the Services to you because produce evidence of the other party's in your Contract. party excludes liability for negligent of any factor outside our control, agreement to it. acts or omissions causing death or including but not limited to Acts of personal injury to any person. God, industrial action, default or liability 18.3 We will not be liable to you if we are only by the express mutual agreement Contract only if such assignment is on failure of a third party, war, terrorist circumstances in which neither of us accepts liability maximum liability of Orange act, governmental action, or by any of both parties. A party seeking to rely disclosure of information to third parties 19.2 You agree to the disclosure to any act or decision made by a court of telecommunications company, debt legal liability up to a maximum of three competent jurisdiction. collection agency, credit reference 18, neither party shall be liable to the thousand pounds per claim or a series your maximum liability agency, credit or fraud monitoring other, whether in contract or tort nor of related claims for any loss or otherwise, for any loss or damage damage which is: is limited to payment of all outstanding which is: a) direct financial loss Charges due in accordance with the 18.1 Except as provided in this Condition 18.2 Subject to Condition 18.1, we limit our 18.4 Subject to Condition 18.1, your liability scheme, security agency or credit provider of: provisions of your Contract. 174 175 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 176 reference a) any information relating to your reference disclose your information to our information from our business to consent to the processing of their Contract, including your personal service providers and agents to help partners, but remember that this will personal data, and to the transfer of financial information and details of us with these purposes. We will keep preclude you from receiving any of our their information abroad and to how you have performed in meeting your information for a reasonable special offers or promotions or those receive on their behalf any data your obligations under your period after your contract with us has Contract finished in case you decide to use b) any disclosure as may be within our Data Protection Act registration c) any disclosure required as a result of an order of any court of of our business partners. 19.5 By registering your Device on the our Services again and we may Network you consent to our contact you about our Services transferring your information to during this time. countries which do not provide the 19.4 You consent to us sharing your same level of data protection as the protection notices. 19.8 For details of the Orange Group of Companies please visit our website. delivering communications to you 19.9 All notices to be served in competent jurisdiction or by information with other companies in UK if necessary for providing you accordance with your Contract must statutory authority. the Orange Group and companies services you require. If we do make be served by post or facsimile. We outside the Orange Group who are such a transfer, we will put a can in addition serve notice to you by our business partners. They or we contract in place to ensure your voicemail, email text or other form of information is protected. electronic message. They will be Your information 19.3 Orange or its Group companies will may contact you by mail, telephone, use your information which you electronic messaging services, fax or provide to us together with other email to let you know about any your information (for which we charge are sent, or on earlier proof of information for administration, goods, services or promotions which a small fee) and to correct any delivery. All invoices and notices marketing, credit scoring, customer may be of interest to you. Please call inaccuracies. served by post will be sent to the services, tracking your Device and customer services if you do not wish web use preferences, and profiling to receive such information from us, or another person you confirm that they unless you notify us of a change to your purchasing preferences. We will if you do not wish to receive have appointed you to act for them, this address. Any waiver, concession 176 19.6 You have a right to ask for a copy of 19.7 When you give us information about deemed served 48 hours after they address given by you on Registration 177 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 178 reference or extra time we may allow you is reference 19.12 If any of the terms in this contract are distributed with new Phones or in mailings not valid or legally enforceable the in which it is given and does not other terms will not be affected. We affect our rights in any other way. may replace any term that is not legally The following words and expressions shall pay as you go Voucher effective with a similar term that is. have the following meanings: a voucher representing the cash value of Accessories airtime allowing access to the Services goods designed for use with but not part of which must be paid for in advance which disputes between you and us 19.10You may request that disputes between you and us are referred to Orange company details to Customers, whether or not supplied automatically to all Customers. Phones and approved by Orange, including expression includes airtime purchased arbitration under our Code of Practice 2178917 and our Registered Office is (without limitation) batteries, chargers, car direct from Orange by credit or debit card. for Consumer Affairs. We will supply a at St James Court, Great Park Road, kits, headsets and carry cases. Network copy of our Code of Practice for Almondsbury Park, Bradley Stoke, Charges the public telecommunications system by Consumer Affairs to you on request. Bristol, BS32 4QJ. the charges for pay as you go as published which Orange makes Services available in in our periodically updated list of charges the United Kingdom. (defined herein as ‘Price Guide’) Orange miscellaneous 19.11 If either party delays or does not take 19.13 Our Company Registration Number is governing law Connection Orange Personal Communications Services action to enforce their rights under accordance with the Laws of the process we carry out to enable your Limited, and any successor in business or the contract this does not prevent England and Wales. phone to access the Services. assignee. 'Disconnection' and ‘Re-connection' have a Phone corresponding meaning. mobile telephone (excluding Accessories Literature but including charging unit and SIM which printed matter providing information on remains the property of Orange) approved Services published by Orange and by Orange for connection to its Network. either party from taking action later. 178 pay as you go terms and conditions limited to the specific circumstances 19.14 Your Contract is to be interpreted in 179 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 180 reference reference Price Guide User works required for security reasons), publication listing our current Charges, you or another person notified by you to us or may be affected by unforeseen whole or part at any time without updated from time to time. as authorised to use your Phone. events which may result in the partial notice if you do not comply with any or complete non availability of the of these terms and conditions or if any Services. We will use all reasonable money owed by you to us, whether in efforts to provide back-up Services relation to Services or not, remains 2.1 We will use reasonable efforts to make and to keep all such periods of non unpaid. Roaming the Services available to you at all availability to a minimum but some a service which allows you to use your times. The Services are available only interruption may be inevitable. You made whether by or against you and Phone on other operator’s networks, within the range of base stations Register in the knowledge of this and reserve the right to Suspend the usually in foreign countries. which form the Network. Quality and accept our obligation to carry out Services if a complaint has been Services availability of the Services may be works from time to time in the made against you pending the results Network and other services, provided by us affected by factors outside our control interests of all our customers. of investigation of the complaint. and made available for your use. such as local physical obstructions, SIM atmospheric conditions and other conversations between you and our card or other device, bearing a unique causes of radio interference or faults customer services for training telephone number programmed to allow a in other telecommunication networks purposes only. For the purposes of to which the Network is connected. good management and security, we initial registration of their new pay as may need to monitor the contents of you go phone (if any) shall be valid for from time to time require upgrading, any text message you send from the periods set out in the Price Guide modification, maintenance and other time to time. and/or Customer Literature current as Registration our acceptance of your application to 2 provision of services register individual pay as you go Voucher, Register has a corresponding meaning. Phone to access Network Services. Suspension the temporary discontinuance of Services. 2.2 The Network and the Services may works (including but not limited to 180 2.4 We may Suspend the Services in 2.5 We shall investigate all complaints 2.3 We may from time to time tape 3 pay as you go Vouchers 3.1 Free airtime given to the customer on at the date of Registration. 181 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 182 reference reference 3.2 In the event that the cash value of abusive, indecent, obscene or include but not be limited to voice 2.4, 2.5, 5 and 6 of these terms given to a Customer in accordance calls, data calls and text messaging. and conditions provided that with 3.1 above is not used within the On disconnection your mobile where such failure is capable of others to cause, any nuisance relevant validity period stated in telephone number will be reassigned. remedy you have not taken annoyance or inconvenience Condition 3.1 such unused airtime will On reconnection you will be assigned such remedial steps as we shall whether to us or to any of our be forfeited. a new mobile telephone number. have required within 7 days of customers which shall include 3.3 Notwithstanding that you use all of a menacing nature; 5.1.2 not cause, nor knowingly allow Any remaining credit on your pay as our giving you notice of such the use of the Network for the pay as you go Voucher or that the free you go Voucher will be reinstated if failure; or persistent sending of airtime given to a Customer in you reconnect. You can reconnect accordance with 3.1 above expires your phone without having credit on your Phone will continue to be your pay as you go Voucher. capable of receiving incoming calls for 3.5 No cash credits will be given for 4.1.2 for whatever reason we are unable to provide the Services. unsolicited communications without reasonable cause; 5.1.3 not act in a way, whether 5 your responsibilities knowingly or otherwise, such the periods set out in the Price Guide unused pay as you go Vouchers. 5.1 Recognising that good management and/or Customer Literature current as Credit or Debit card payments are and security of the Services is Network or any part of the at the date of expiry. subject to our policy on acceptance in important to all Orange customers you Network will be jeopardised or force from time to time. agree that you will: impaired; our rights to terminate your service 5.1.1 not use the Services for any 3.4 We will disconnect your phone if 182 4.1.1 you fail to comply with clause For the avoidance of doubt calls shall airtime forming part of free airtime during the previous six months you 4 have not Registered a new pay as you 4.1 We may Disconnect your phone and that the operation of the 5.1.4 only use a Phone and improper, immoral, fraudulent or Accessories approved for use go Voucher or you have not made refuse to Re-connect it at any time in unlawful purposes or for the with the Network and comply chargeable calls from your phone or whole or in part immediately by notice sending of any communication with all relevant legislation or received incoming calls on your phone. in writing to you if: which is of an offensive, regulation relating to its use; 183 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 184 reference reference 5.1.5 comply with any reasonable 6 Customers and the Network, we may for replacing or renewing a SIM card and provided you pay the current instructions issued by us delay Connection or Disconnect in any other circumstances. We administration charge. which concern your use of the Services to your Phone while we reserve the right to recall any SIM Services and co-operate with investigate further. If our suspicions Card from you at any time to enhance us in our reasonable security prove groundless we will Connect or and other checks (which may Re-connect Services immediately. You include us making phone calls acknowledge that you will have no to you). supplied by you 184 8.1 Unless you inform us otherwise when claim against us in respect of any We will send you a replacement SIM Voucher, we may make appropriate delay or Disconnection caused as a Card as soon as reasonably directory entries and our Network may result of the operation of this practicable but we reserve the right to allow the display of your telephone charge you for doing so. number on receiving handsets. 7.3 The software in the SIM and the 7 SIM Card address and other factual information which you provide to us are correct. or maintain the quality of the Services. 7.2 You must inform us immediately in the you Register your first pay as you go Condition 6.2. 6.2 You acknowledge that if we suspect directory and caller ID event that a SIM Card is damaged. 6.1 By applying for Registration you represent to us that the name, 8 Phone is either owned by or licensed 9 phones to Orange which grants you a non7.1 Any SIM Card we supply to you exclusive licence to use it for 9.1 Your Phone and Accessories are remains our property but it is your accessing the Services and not acquired by you outside of the on reasonable grounds that responsibility to keep it safe. SIM otherwise. operation of these terms and information has been supplied to us Cards are easily damaged and should without the knowledge of the person be handled with care. We will replace Phone enables the Phone to work on named or that an application is any SIM Card found to be defective our Network only. We will lift this unauthorised or contains false by reason of faulty workmanship or restriction at your request, subject to your Phone must be purchased by particulars, for the protection of our design free of charge but may charge our current policy relating to the same you separately of these terms and 7.4 The SIM Card supplied with your conditions and, as between you and Orange, are your property. 9.2 Any insurance or warranty relating to 185 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 186 reference reference conditions. Any insurance or warranty the loss or theft of your Phone or if notified of any information if it is either arranged by us of which you may you do so make a request on the included in a mailing addressed to you previously have had the benefit will no expiry of the 30-day period if you or in a text message sent by us to longer be valid. do not during that period request the your Phone. You are asked to ensure re-instatement of the pay as you that when contacting Orange knowingly Re-connect a Phone go Voucher. customer services with queries you owned by you to our Network at the rely on current Customer Literature. request of someone other than you 11.2 Orange cannot accept responsibility unless it is at least six months since 9.3 You must inform us immediately in the event that the SIM Card or your Phone is lost or stolen. In order to take advantage of the provisions of 10 changes Condition 9.4 you may inform us if at any time your Phone requires repair. Condition 9.3 we may at your you last Registered a pay as you go Voucher or the person requesting Re- terms and conditions and the Charges own advertisements or publications or connection is able to correctly identify from time to time. for any promises, representations, waivers, indulgences or other 11 12.1 For your security, we will not Services made elsewhere than in its request Suspend Services for a maximum period of 30 days whilst assignment and change of ownership of phone for offers related to the provision of its 10.1 We reserve the right to vary these 9.4 Upon receipt of notification under 12 customer literature you make arrangements to obtain an your account password. 12.2 We may assign our rights and purported variations of these terms obligations under these terms and and conditions unless confirmed in conditions only if such assignment is 11.1 We update our Customer Literature writing by an authorised employee of on terms which are at least as from time to time. You are asked to Orange. If you are in any doubt as to advantageous as those set out herein. request as permitted by Condition read your Customer Literature and to whether any statement or 9.4 then any current pay as you go keep it until it is superseded. We representation is properly authorised Voucher will lapse when you report regard you as having been properly you should contact Orange customer alternative phone. 9.5 In the event that you fail to make a services immediately. 186 187 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 188 reference 13 liability 13.2 Subject to Condition 13.1, we limit 13.4 Subject to Condition 13.1, your liability 14.2.1any information relating to your our legal liability up to a maximum of is limited to payment of all outstanding Contract, including your three thousand pounds per claim or Charges due in accordance with the personal financial information 13, neither party shall be liable to the a series of related claims for any loss provisions of your Contract. and details of how you have other, whether in contract or tort or or damage which is: otherwise, for any loss or damage 13.2.1 direct financial loss. which is: 13.2.2 direct physical damage to or 13.1 Except as provided in this Condition performed in meeting your 14 general obligations under your Contract; 13.1.1 not the fault of the other party; loss of property resulting from 13.1.2 indirect and/or not reasonably our breach of contract or and conditions may only be varied or our Data Protection Act negligence while providing amended only by the express mutual registration. Services. agreement of both parties and the foreseeable. 13.1.3 loss of business, profits, savings, revenue, use or 188 reference 13.3 We will not be liable to you if we are 14.1 Subject to Condition 10 these terms 14.2.2any disclosure as may be within 14.2.3any disclosure required as a party seeking to rely on such variation result of an order of any court goodwill whether caused to the unable to perform an obligation or or amendment must produce of competent jurisdiction or by other party through any breach provide the Services to you because evidence of the other party’s statutory authority. of your Contract or any matters of any factor outside our control, arising under it. Neither party including but not limited to Acts of excludes liability for negligent God, industrial action, default or failure telecommunications company, debt given by you on Registration unless acts or omissions causing death of a third party, war, governmental collection agency, credit reference you notify us of a change to this or personal injury to any person. action, or by any act or decision made agency, credit or fraud monitoring address. Any notice from us to you by a court of competent jurisdiction. scheme, security agency or credit will be deemed served 48 hours after provider of: posting or an earlier proof of delivery. agreement to it. 14.2 You agree to the disclosure to any 14.3 All notices under these terms and conditions will be sent to the address 189 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 190 reference reference 14.4 All notices to be served in accordance 14.7 Our Company Registration Number is with these terms and conditions must 2178917 and our Registered Office is be served by text message, electronic at St James Court, Great Park Road, mail or by post or facsimile. Almondsbury Park, Bradley Stoke, 14.5 Any waiver, concession or extra time we may allow you is limited to the downloadable games terms and conditions the United Kingdom, the Game may be downloaded in some foreign 1 eligibility countries, however this is dependent on this service being supported by the Bristol, BS32 4QJ. 14.8 The operation of these terms and 1.1 Each downloadable mobile phone specific circumstances in which it was conditions shall be interpreted in game from Orange Games (“the given. It does not affect our rights accordance with the Laws of England Game”) is open to any UK resident under these terms and conditions in and Wales. age 16 years or over who has phone any other way. 1.4 You can only download the Game in of a type which is both listed on the foreign network. 2 cost 2.1 The cost of downloading each Game orange.co.uk/games website and in its basic form is currently charged between you and us are referred to registered on the Orange network in at £1.50. For certain games, arbitration under our Code of Practice the United Kingdom (“the Phone”). additional levels or stages may be 14.6 You may request that certain disputes for Consumer Affairs, except for all disputes concerning the operation of Condition 10 of these terms and 1.2 Only one player can be registered for the Game per phone. 1.3 By downloading the Game the player available for download and these will be charged at 50p per level or stage, any downloading of the Game conditions which shall always be agrees to be bound by these Terms outside the UK will be subject to referred to arbitration. We will supply a and Conditions additional charges. copy of the Code to you on request. 190 191 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 192 reference reference 2.2 The charges for submitting your high changes. You will only be charged for conditions attaching to Prizes interruptions, malfunctions or delays in complete downloads. If your from the player’s phone, which are download should not be completed Prizes are not transferable. All prize to rectify any such problems in the currently charged at 10p per message you will not be charged. descriptions not illustrative and not Game which are notified to us as soon definitive. Further details available on as we reasonably can. If you do notice written request submitted to Orange with a a fault or error in the Game, please stamped self-addressed envelope. notify Orange customer services. whilst in the UK. This charge will apply even if you have SMS remaining in a 3 the prizes monthly or other bundle. Any the provision of the Game. We agree submission of high score whilst Certain Games may have prizes for those Orange reserves the right to offer an outside the UK will be subject to with highest scores, or who win alternative prize of equal or greater value at temporary non-availability of its additional charges at the foreign tournaments. Details of any such prizes will any time. The prizes may themselves be network, loss, late receipt or non- network rates. Similar charges may be displayed at www.orange.co.uk/games subject to other terms and conditions, readability of any transmission or other apply in respect of certain actions Orange’s decisions regarding prize winners depending upon their nature. No cash such as unlocking an individual shall be final and no correspondence will alternative is available in whole or part. character or feature. be entered into by Orange. Details of 2.3 Orange reserves the right to change winners will be made available by Orange 5.2 Orange accepts no liability for the communications. 5.3 Orange reserves the right to amend these Terms and Conditions from 5 general time to time. Any alteration or these costs, and will publish any on written request. You must not enter into changes onwww.orange.co.uk/games any unlawful, inaccurate, vulgar or Any continued use of the Game after inappropriate detail at the point of any of the other parties involved in the www.orange.co.uk/games. Any such publication means that you will registration for the prizes. provision of the Game, be liable for continued use of the Game after any losses, damages, costs or such publication means that you expenses arising from or in any way will be deemed to have accepted connected with any errors, defects, such changes. be deemed to have accepted such 192 4 score are based on messages sent addition to these Terms shall take 5.1 Under no circumstances will Orange or effect immediately once posted on 193 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 194 reference reference 5.4 We reserve the right to cease provision of the Game at any time. code of the Game, and will not attempt by the above companies. to circumvent such security measures. OVP same functionality of the Competitor's Orange Value Promise product but specifications may differ. 5.5 Only one Game may be stored on your phone at any time, in addition to All trademarks and trade names are the Service Plan Competitor's own branded e- the Game already stored on your properties of their respective owners. All The scale of charges for using a commerce and Additional Services are phone at the time it is registered to rights are reserved by the respective owners. mobile phone the Orange network. 5.6 The downloading of the Game is subject to availability and may be Additional Services Orange Value Promise Terms and Conditions affected by the volume of users from time to time or by network Optional services which cost extra whether they are supplied in conjunction with competitor tariffs or outside 1 Definitions competitor tariffs congestion. Orange’s Standard not offered with OVP. 2.3 For a list of current OVP tariffs please visit www.orange.co.uk/cgibin/ovp/costs.pl 2.4 Once our Competitors close an OVP equivalent tariff for new connections, we may at our choice withdraw the Network Terms and Condition Competitor tariff continue to apply in parallel with these A popular published, currently available, Terms and Conditions. monthly paid contract digital tariff 5.7 You must only use the Game for your 2 Scope OVP Plan for new connections and close the Service Plan to customers 2.1 OVP applies to Competitors' tariffs for switching Service Plan. available in the UK from O2 (UK) Limited voice, answerphone, standard WAP own personal use, and not for any (formerly British Telecommunications and standard person to person text a currently available or a 'closed' commercial purpose. Mobile Communications Ltd), Vodafone messaging on other UK digital OVP Plan and move existing Retail Ltd & T-Mobile (formerly One 2 networks. It includes standard data customers to the nearest equivalent and use the Game in accordance with One). For the avoidance of doubt this calls at 9.6 kb per second. OVP currently available Service Plan. Orange’s security measures relating to excludes O2 (Online) Limited tariffs and excludes High Speed Data at 28.8 kb We will write to the account holder its network and billing, and the source other tariffs which are only offered online per second and GPRS calls. to notify such changes. 5.8 You agree only to access, download 194 2.2 Services will provide generally the 2.5 We reserve the right to discontinue 195 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 196 reference 2.6 OVP Plans are not available on reference 3 Charges Orange Line Two. 2.7 OVP does not apply to pay as you go, pay up front or shared tariffs. 2.8 OVP does not offer discounted rates or schemes for calls between nominated or frequently called numbers. 2.9 OVP does not apply to Competitor's 4 Charges for Mobile to Mobile calls switch between Orange Value Promise 3.1 We will make reasonable endeavours to ensure that OVP Plan charges are the equivalent of the Competitor tariff published charges. 3.2 In the event that a Competitor makes any changes to a Competitor tariff, subject to the provisions of these Service Plans, Orange Talk Plans or other Orange Service Plans 3.6 You may switch between OVP Plans 4.1 OVP Plan charges, for calls entirely on the Orange Network, will be the equivalent of the Competitor's tariff or to an Orange Talk Plan by giving us charges for calls made entirely on their at least 5 days notice before your network, subject to point 2.8 above. Monthly Billing Date. 3.7 OVP Plans will replicate the charging These are known as 'On Net calls'. 4.2 OVP Plan charges, for calls made to promotional tariffs but we reserve the terms and conditions we will make structure & minimum call charges of phones on the Competitor's network, right to offer a competitor's reasonable endeavours to implement the Competitor's tariff including, but will be the equivalent of the promotional tariff and may, from time any published changes to existing not limited to, service charges for Competitor tariff charges for calls to time, offer our own promotional OVP Plans as soon as is reasonably itemised billing, non-direct debit made from their Network to phones variants of OVP Plans. practical. payment, access charges for short on the Orange Network, subject to 2.10 We reserve the right not to offer any message service, charges for calls to point 2.8 above. These are known as Competitor tariff containing elements OVP Plan you will be charged the Customer Service and charges for 'Mobile to Mobile Off Net calls'. For of services or functions that the equivalent of the Competitor's calls made to freephone numbers example, if 'Y tariff', on 'network X', standard connection charge. (including, but not limited to, those charges 25p per minute to call prefixed 050 & 080). another mobile phone on its network Orange Network does not currently offer or to omit those elements of services or functions. 3.3 If you are connecting to Orange on an 3.4 We reserve the right to apply Competitor's charges for changing OVP Service Plan. 196 3.5 Subject to point 3.4 above, you may 3.8 International direct dialled and and charges 50p per minute to call a Roaming calls will be charged at mobile phone on any other network, standard Orange rates. the OVP equivalent Plan will charge 197 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 198 reference 25p per minute to call another Orange to offer rollover as a promotion on phone and 50p per minute to call a certain OVP plans where rollover is mobile phone on 'network X' or any not offered by the competition. other mobile network. 5 reference 5.2 The Orange Network Performance Other Benefits 7 Promotional Offers 7.5 Where we have chosen to replicate a promotional offer we will use 7.1 Subject to clause 2.9 we reserve the reasonable endeavours to do so as right to replicate or to offer our own Promise applies to OVP Plans, subject promotional variants of selected to its terms and conditions. promotional offers made available by soon as is reasonably practicable. 8 Final Points Competitors in whole or in part. 5.1 OVP offers rollover on minutes and 6 Insurance Products & Orange Care text messages on all OVP Plans with an inclusive bundle where the competitor tariff offers rollover on minutes or text messages. Rollover on not offered under OVP. 6.2 Orange Care is not included in any 8.1 We reserve the right to move each available for new connections and will phone on an OVP Plan to a separate not be applied where an account has account and to bill you separately for been upgraded or migrated. 7.3 Such promotional offers will not be each such phone. 8.2 Service is subject to the Orange minutes or text messages is not OVP Plan, but you may purchase it available in conjunction with other Terms & Conditions for the supply of available on Service Plans with an separately. If you do not purchase promotions which we are offering at Network Services, a copy of which inclusive value bundle. Unused Orange Care then you will only get the the time, unless expressly stated can be found at the back of your inclusive minutes and/or text benefit of the manufacturer's warranty otherwise in the terms and conditions messages from one month may be on a new phone. of the offer. rolled over for use in the next. If the 198 6.1 Competitors' insurance products are 7.2 These promotional offers will only be 7.4 We reserve the right to vary the Orange phone user guide. 8.3 We reserve the right to vary these terms & conditions at any time. rolled over minutes and/or text promotional offers that we offer Please call Orange Customer Services messages are not used in that month and to limit the OVP tariffs to which to confirm. they will be lost. We reserve the right they apply. 199 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 200 reference Declaration of conformity You can view the Declaration of Conformity 14 (DoC) to Directive 1999/5/EC (the R&TTE european union conformance statement Directive) at www.motorola.com/rtte To find your Declaration of Conformity, Hereby, Motorola declares that this product enter the ‘product approval number’ in the is compatible with: Search bar on the web page. ■ The essential requirements and other relevant provisions of Directive 1999/5/EC ■ IMEI: 350034/40/394721/9 0168 All other relevant EU Directives Type: MC2-41H14 The ‘Type’ number above is an example of a typical ‘product approval number’ which can be found on the sticker in your phone. 200 contact Orange Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 202 contact Orange further information Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year. Alternatively, visit the Orange website at www.orange.co.uk for more details. The three-digit numbers If you would like to receive a free booklet can be called from any phone by adding the prefix 07973 100. containing useful information on any www.orange.co.uk www.orange.co.uk/business Orange product or service call Orange pay monthly customers pay as you go customers Customer Services Billing Enquiries International Calling Helpline Orange Multimedia Registration Orange Care Lost or Stolen To top up your Talk Time Customer Services (Enquiries) Information Line Talk Time balance Orange Multimedia Lost or Stolen Registration 150† 150† 150† 177* or 277* 980 150 07973 100 250† Orange Business Solutions customers businesses with 1-49 employees businesses with 50+ employees 345 158 450† 450*† 452 453 177* or 277* 07973 100 450† 0800 079 0006 all Orange customers Operator Services Orange Accessories Line Directory Enquiries International Directory Enquiries Emergency Services 100† 0500 178 178 118 000* 118 880* 999 or 112 Customer services on 07973 973 150 or, Visit the Orange website to find out more if you are a pay as you go customer, 451 about Orange products and services, buy from your Orange phone. The following accessories from the Orange shop and if booklets are available: you are a pay as you go customer register with Orange online. ■ Services and Charges ■ Orange Care ■ Orange Value Promise ■ Terms and Conditions ■ How to use Answer Phone and manage your calls ■ How to get fun, news and information on your phone ■ How to send messages, photos and more ■ How to use your phone abroad and call internationally * Chargeable services available with your Orange phone. † Charged at BT ‘F’ rate if you call from a BT fixed line phone. 202 ■ Some calls are free from your Orange phone unless you have an Orange Value Promise Service Plan. 203 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 204 15 index 204 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 206 index index a Alarm clock 100 Answer Phone see Orange Answer Phone Answer a call 19 Appointments 100 Automatic redial Alert tones Abroad 34 b 18 mute 36 g timings 60 Games 104 35 GPRS 79 waiting 37 Copy contacts 48 34 Barring calls 58 d Bluetooth™ 90 Download applications Bookmarks 80 Dialling 101 Calendar 100 Calls answering 19 barring 58 206 73 Mute 36 n Notepad 42 o Information menu Orange Answer Fax see Orange Plus 120 Conference calling Busy a call Calculator i see Orange Care Codes Multi media messaging 42 Care c 104 60 make a Caller id 94 108 Fun and games length International services Answer Phone Call Return 108 Answer Phone PIN 54 pay as you go customers 120 checking from any other phone 54 network selection 112 messages 52 personal greeting 53 l 57 divert a call 55 52 pay monthly customers 105 fixed 58 Orange Answer Phone Line 2 38 m shortcuts 53 Orange Care 116 Orange Email 88 Orange Text Alerts services f Memory mate 48 Orange Plus 82 Fax and data Menu 17 Orange 177 81 Orange 277 81 see Orange Answer Fax Fixed dialling 57 Message alert 64 Missed calls 37 Orange World 76 207 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 208 index index p s Text messages Personalise 74 Safety 122 send 21 Phone keys 13 Security codes 120 write 21 attach an animation or sound 63 Phonebook Settings add number 44 clock 100 store a name and number 44 wap 79 Time and date edit 46 SIM Card backup 48 Tones deleting 46 SIM Card PIN search 45 SMS Photos 118 Themes 95 100 94 Travel abroad see International services see text messages take a photo 24 Store a name and number 44 v view a photo 72 Sounds 94 Vibrating alert 94 Photo messaging 68 Speed dial 36 Video clips 27 Predictive text 63 Swap between calls 35 Voice dial 40 Symbols on your display 31 Voice Media r see Orange 177 Received messages 64 t Redialling 34 Taking a second call 35 w Ring tone 94 Text entry 21 Wallpaper 94 Wap 79 Text Alerts see Orange Text Alerts services Wap games 104 6803557C02 208 209 Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 210 For further information about Orange products and services please visit our website at the address below. The information contained in this user guide is correct at the time of going to press, but Orange reserves the right to make subsequent changes to it and services may be modified, supplemented or withdrawn. October 2004. © Orange Personal Communications Services Limited 2004. Orange and wirefree™ and any other Orange product or service names referred to in this user guide are trade marks of Orange Personal Communications Services Limited. Orange Personal Communications Services Limited. PO Box 10 Patchway Bristol BS32 4BQ www.orange.co.uk 6803557C47 PCN –D0518 ISSUE 1 Z : h 15 Produced by Clear® the explanation agency