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8-24 Time-of-day controllers Making the time-of-day controller accessible Making the time-of-day controller accessible Introduction You can make a time-of-day controller accessible to callers in one of three ways: • • • direct access indirectly through a voice menu indirectly through another time-of-day controller Direct access Callers access the time-of-day controller by dialing the VSDN of the time-of-day controller. Procedure: Making a time-of-day controller directly accessible This procedure assumes that there are available ACD DNs on the Meridian 1 (or line DNs if your system is connected to a DMS switch). To make a time-of-day controller directly accessible, follow these steps. Starting Point: The Voice Services Administration menu Step Action 1 Select Voice Services-DN Table. Result: The Voice Services-DN Table is displayed. Standard 1.0 Voice Services Application Guide January 1998
