Download MaxACD 6.5.8 Deployment Guide

Step 14: Configure a Lync User as a MaxACD Agent Extension
1
Open Lync Server. Under the Lync Server Control Panel, click User > Edit.
2
Configure the SIP address and Line URI.
2
3
In MaxACD Administrator, add an agent extension: click General > Extension Configuration and
click Add on the bottom left corner.
4
Enter the extension number you want to add for a Lync user, and then select Virtual for the
extension type. Click OK.
5
In the Extension Configuration screen, on the left, select the extension number you just added.
6
Enter the name and password.
7
Select the check box Enable Lync Agent.
8
Enter both the SIP URI and Tel: fields from the Lync user configuration. E.164 number format is
recommended for the Tel: field.
MaxACD for Lync 6.5.8 Deployment Guide
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