Download Vessel User Manual

TABLE OF CONTENTS
1. GENERAL INFORMATION ________________________________________________ 3
1.1. INTRODUCTION _______________________________________________________________________________
1.2. PURPOSE OF THIS MANUAL _______________________________________________________________________
1.3. SYSTEM REQUIREMENTS_________________________________________________________________________
1.4. SEA CARD® SUPPORT CONTACT INFORMATION _________________________________________________________
1.5. COMPONENT PROGRAM MANAGERS’ PHONE NUMBERS ____________________________________________________
1.6. AUTHORIZED PRODUCTS FOR PURCHASE _____________________________________________________________
1.7. SEA CARD® PROGRAM PAYMENT PROCESS ___________________________________________________________
1.8. INSTRUCTIONS TO ACCOUNTABLE OFFICERS ___________________________________________________________
1.9. SEA CARD® PROCEDURES _______________________________________________________________________
1.10. ORDERING OFFICER RESPONSIBILITIES ______________________________________________________________
1.11. EMERGENCY PROCEDURES ______________________________________________________________________
1.12. ETHICAL RULES FOR DEALING WITH VENDORS _________________________________________________________
1.13. FREQUENTLY ASKED QUESTIONS __________________________________________________________________
1.14. WEB INSTRUCTIONS ___________________________________________________________________________
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2. ACCESSING DOD-SCOMS® ______________________________________________ 7
2.1. NAVIGATION _________________________________________________________________________________
2.2. LOGGING IN _________________________________________________________________________________
2.3. PASSWORDS _________________________________________________________________________________
2.4. FORGOT PASSWORD ___________________________________________________________________________
2.5. CHANGING A PASSWORD ________________________________________________________________________
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3. PLACING A CONTRACT FUEL ORDER REQUEST ____________________________ 9
3.1. LOCATING A PORT _____________________________________________________________________________ 9
3.2. ENTERING DELIVERY DETAILS ____________________________________________________________________ 10
3.3. SEARCHING DOD-SCOMS® FOR AN EXISTING ORDER ___________________________________________________ 12
3.4. ACCEPT, DECLINE AND/OR COUNTEROFFER TO CONTRACT ORDERS BY MERCHANT _______________________________ 14
3.5. COUNTEROFFER _____________________________________________________________________________ 15
3.6. ACCEPTING OR DECLINING A COUNTEROFFER _________________________________________________________ 15
4. PLACING QUOTE REQUEST FOR OPEN MARKET FUEL _____________________ 15
4.1. LOCATING A PORT – SAME AS THE PROCESS FOR CONTRACT FUEL ___________________________________________ 15
4.2. ENTERING QUOTE REQUEST DETAILS _______________________________________________________________ 16
4.3. SEARCHING DOD-SCOM®S FOR A REQUEST FOR QUOTE _________________________________________________ 18
5. ORDER FULFILLMENT _________________________________________________ 19
5.1. FUELING___________________________________________________________________________________ 19
5.2. CONFIRMATION OF DELIVERY/TRANSACTION DETAILS ____________________________________________________ 20
Last Updated 05/11/2011
SEA Card® Vessel Manual