Download DIGIPASS Authentication for OWA Basic Manual

DIGIPASS Authentication for OWA Basic User Manual
Troubleshooting
See the authentication server's Administrator Reference or Administrator Guide for more information.
5.2.5
Web Browser
If you experience login problems that occur in Windows Internet Explorer only, i.e. login is possible in other
Web browsers, you may need to delete the IE browser history, the corresponding cookies, and temporary files.
5.2.6
Licensing
Check that the DIGIPASS Authentication Plug-In has a valid client record in the authentication server data
store, which has a valid license loaded. Make sure the configured local IP address and component type
correspond to the client record. See the Licensing section of the authentication server's Administrator
Reference or Administrator Guide for more information on licensing options.
5.2.7
SSL
If the DIGIPASS Authentication Plug-In is configured to use a custom certificate archive, permission issues
may cause a communication error with an IDENTIKEY Server. Check that the IUSR account and IIS_IUSRS
group have read permission on the configured file.
© 2012 VASCO Data Security International Inc. All rights reserved. Unauthorized duplication or distribution is prohibited.
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