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Chapter 8
Managing your Restaurant Using Floor Management
Dynamic Updates
To ensure that the floor plan displayed on the screen
is up to date, Maitre'D will dynamically update the
floor plan at a fixed interval so that employees always
see a real time representation of the restaurant and
the guests that are seated.
When guests arrive, the hostess assigns them a table
by selecting a free table on the Floor Plan. Maitre'D
starts recording the time elapsed from the moment
the guests are seated. This allows it to change the
color of the table based on the time elapsed from
the time the guests were seated.
For example, if the guests are seated and the wait
time for placing an order is 2 minutes, and the time
elapsed is over 2 minutes, then the table will display
the color code for “Waiting to Place an Order”and
will begin flashing. This warning sign informs a
server or a manager that the table is waiting to order.
The refresh interval can be configured by the
restaurant and set to any desired value in the
Floor Management Option.
Hostess Functions
The hostess role can be given access to several
functions such as the ability to assign sections to
waiters, to assign tables to guests and to assign
a waiter to a table. The hostess can use the floor
plan to distribute guests equally among the sections
so that servers can have an equal number of
clients to serve.
Multiple Floor Plans
The Floor Management module allows multiple floor
plans to be created to represent different sections
of a restaurant. For example, if a restaurant has two
or more floors, then two or more floor plans can
be created and stored in Maitre'D. When viewing
the floor plan, employees can toggle between the
different floor plans to get an accurate picture of
the table statuses.
Large restaurants that would like to split their floor
into multiple sections can also take advantage of this
feature to create separate floor plans for each section.
For example, a hotel may have a large restaurant
and divide the floor area into multiple sections.
Each section can be administered separately and
can have its own floor plan.
Push Least Requested Tables
Often, restaurants may have tables that are less
requested than other tables. When guests request
a table, the Maitre'D Floor Management module can
propose a table that is not often selected thereby
“pushing”that table. This helps restaurants use their
floor space to its fullest.