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VOX.book Page 69 Friday, June 1, 2001 10:05 AM
Chapter 8 Troubleshooting
where
N
is a sequence number, assigned in order to distinguish each VRU
direc
indicates whether the VOX Server connected to the VRU (<-), or the VRU
connects to the VOX Server (->)
name
is the VRU System Name, as described in “VRU Editor Window
Parameters,” on page 28.
num
is the automatically generated unit number of the VRU. The unit number is
displayed (in parentheses) next to the VRU System Name, in eContact
Manager’s VRU configuration tab.
m
is the number of calls handled by the VRU through this VOX Server
off
if it appears, means that no connection has been established between the
VOX Server and this VRU
Disabled
if it appears, means that the VOX Server is no longer attempting to connect
to this VRU
Information for a Given Channel of a Given VRU
You might see information of the following kind:
vru.0.channel.1.alarms8
vru.0.channel.1.calls714
vru.0.channel.1.state4100(C)745...3211
vru.0.channel.2.calls699
vru.0.channel.2.state4101(idle)
This indicates that:
Channel 1 of VRU 0 has currently raised 8 alarms, has currently received 714
calls, is associated with extension (line) number 4100, has most recently received a
TS.Connect.event, and is dealing with the call that has the VDUID 745…3211.
Channel 2 of VRU 0 has currently raised 0 alarms (and therefore the line dealing
with alarms is not displayed), has currently received 699 calls, is associated with
the extension number 4101, and is currently idle.
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