Download Minimum requirements First Time Setup Smart

Troubleshooting
If you have difficulty using your telephone, please try the suggestions below.
Most problems can be resolved quickly and easily.
If you cannot resolve a problem.
Call Cincinnati Bell Customer Technical Support Center for help at 513-3979524
Problem
Suggestion
My telephone does
• Make sure the battery is installed and charged
not work at all.
correctly. For optimum daily performance, return the
cordless handset to the charger after use.
• Make sure the power adapter is securely plugged
into an outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly
into the telephone base and the telephone wall jack.
• Unplug the base power adapter. Wait for
approximately 15 seconds, then plug it back in. Allow
up to one minute for the cordless handset and base
to synchronize. Charge the battery in the cordless
handset for at least 16 hours. REMOVE and reinsert
the battery. If that still does not work, it may be
necessary to purchase a new battery.
• Disconnect the telephone base from the telephone
wall jack and plug in a working telephone. If this
telephone does not work, the problem is probably in
the wiring or the local service. Call CINCINNATI
BELL™.
Low battery icon is
• Place the handset in the charger for recharging.
displayed on screen.
• REMOVE and re-install the battery. Use the
handset normally until the battery is fully
discharged, then recharge the handset in the
charger for 16 hours.
• If the above measures do not correct the
problem, the battery may need to be replaced.
The battery does not
• Make sure the handset is placed in the charger
charge in the handset
correctly. The CHARGE light on the charger
or the handset battery
should be on.
does not accept
• Clean the charging contacts on the handset(s)
charge.
each month using a pencil eraser or a dry nonabrasive fabric.
• REMOVE the battery from the handset and install
it in the spare battery compartment on the side of
the charger and let it charge for 16 hours. Then