Download I-9 System User Manual

I-9 Tools
Besides offering an interface to create, store, and
update I-9s, VISANOW also provides a variety of
tools to help you through the I-9 process.
Main Menu
Response Center
VISANOW offers unlimited legal advice through
the Response Center, located at the top left of the
screen. To post a question to the I-9 legal team,
select the “Questions & Answers” option under
the “Response Center,” and submit your question.
An attorney will review it and post a response
back with an answer. I-9s also generate alerts for
different events, which are accessible through the
do a full audit to ensure your company’s I-9 compliance, you may
“Alerts” option under “Response Center.”
directly contact us through the “Request an Audit” page. On this
page, you can click “Request Audit” to provide VISANOW with the
Resource Center
appropriate contact information, as well as see all audits requested
For your reference, VISANOW also offers a
by your division.
Resource Center that includes documentation
on commonly asked questions and explains the
Support
I-9 process. You can also find the paper I-9 form
Finally, in the event that you have a customer support issue that
here, as well as federally mandated “Right to
cannot be resolved through information found in the Resource
Work” posters and other helpful information.
Center or through the Q&A, customer support is accessible
by clicking the “Support” option in the top right corner of the
Requesting an Audit
screen. This will provide you with the contact information for
In the event that your company, or a division
your company’s account executive, as well as information for
within your company, wish to have VISANOW
VISANOW customer support.
t: 855.847.2669 (prompt 1) // e: [email protected] // w: www.visanow.com
6