Download Maintenance Manual

Troubleshooting declined transactions
START
NO
HAS THE TRANSACTION
BEEN DECLINED?
YES
IS A RESPONSE CODE
FROM HOST
PRESENT ON THE
RECEIPT?
YES
NO
YES
IS YOUR
TERMINAL
ONLINE?
IS THE RESPONSE
CODE LOCATED IN
THE RESPONSE CODE
LIST?
NO
YES
PERFORM THE
ACTION IN THE LIST3
NO
THE TERMINAL HAS
REJECTED THE
TRANSACTION1
YES
CAN YOUR TERMINAL
PERFORM OFFLINE
TRANSACTIONS2?
NO
HAS THE ACTION
SOLVED THE
PROBLEM?
YES
NO
CONTACT PAYEX
SUPPORT
SUCCESS
END
SUCCESS
1. See the Declined transactions chapter
2. The terminal only accepts transactions that are sent and approved by host.
3. See the response code list on page 21.
If any action does not solve your problem, contact PayEx 2nd Line Support.
Maintenance manual for PayEx terminals
Page 11 of 44