Download CAR-14 - MICRO-AIDE

CAR‑14 U ser M anual
Done!
Press ESC to continue
12.Press the Esc key as instructed. The following message will be displayed.
Do you want to restart the CAR-14 alarm reporter?
No Yes
13.Select Yes to initialize the new firmware. At the conclusion of the initialization the user will be asked to
log on.
After completing the firmware update procedure it may be necessary to execute the Reset System com‑
mand. A reset should be performed only if recommended by MICRO‑AIDE customer service technicians.
Refer to the section entitled “Reset Setup (R)” on page 22.
T rouble -S hooting G uide
The following guide is provided to assist the user in resolving problems that may occur with the operation
of the CAR‑14. It can be especially helpful when attempting to operate the Reporter for the first time.
Procedures for resolving both local and remote problems are listed. Where multiple steps are indicated it
is recommended that they be performed in the order listed.
If the user is unable to resolve the problem, MICRO‑AIDE customer service technicians should be con‑
tacted. The user will be asked to state the problem, related symptoms, and indicate any operations or
conditions that have a bearing on the problem. If available, the results of any diagnostic tests should be
reported.
Symptom or Problem
5
Resolution
No indication of power.
Verify 9 to 36 Vdc at B and N power terminals.
Inspect fuse on Processor PCB.
PC does not display data when con‑ Check cable connection to Terminal Port.
nected to the Terminal Port.
Verify cable is assembled per Figure 7 on page 52.
Check Baud rate setting.
Check if Terminal LED on front panel illuminates.
Terminal Port data at PC is garbled.
Check Baud rate setting.
Verify following setting: 8 data bits, 1 start bit, 1 stop bit.
Highlight cannot be moved using
PC arrow keys.
Set PC for ANSI emulation.
PC does not communicate via
Ethernet Port when directly con‑
nected.
Verify Reporter’s IP Address and Port Number are correctly as‑
signed and properly targeted by the PC.
Verify PC’s Ethernet Port is configured properly.
Verify PC’s communications application is set up for TCP / IP
protocol and Telnet.
Verify CAT‑5 cable is being used.
Setup Database transfer fails via
Ethernet Port connection.
Verify text file transfer protocol is being used.
SNTP fails to provide accurate clock
control.
Verify time server supports SNTP-Unicast and SNTP Server address
is valid.
Initiate a Telnet session to test Ethernet Port connection.
Table 5: Guide to Trouble-Shooting Techniques
48
M icro ‑A ide