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In the General Settings dialog there are also four checkboxes:
1.
If you don’t want an URL to the ticket to be shown in the converted e-mail, uncheck the first
box.
2.
If you use Live Monitoring and don’t want to be disturbed by
the status dialog showing that a ticket is created from an email, uncheck the second box.
3.
The checkbox for E-mail threading is not checked by default. For info about how to use this
feature, refer to E-mail threading.
4.
If you uncheck the last box, the HelpDesk OSP the buttons in Outlook 2007 will not have any
text. This checkbox is only for Outlook 2007, where HelpDesk OSP must have more buttons
than in the higher versions when several lists are used.
The Merge Tickets button takes you to a dialog where you can merge several tickets into one, refer to
Merge Tickets.
Via the General Settings dialog you can also create Example data, refer to Example Data ‒ for
evaluators.
A click on the License button gives you the Register dialog, refer to Registration.
HelpDesk OSP for Outlook and SharePoint – User Manual
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