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How to Use TeleCraft
This chapter describes the day-to-day telephone operations that include making calls,
putting a call on hold, etc.
Making Internal Calls
Internal (intercom) calls are calls you make to extensions inside your office.
Step-by-step: Dial the extension or hunt number.
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When your phone is programmed for “auto 9 insertion”, press the FLASH key
prior to dialing.
If the extension is busy or forwarded, your call will be forwarded. Calls
originated from within the office cannot be forwarded to external telephones.
Instead, you will hear a busy signal.
Making Internal Calls – Hands Free
Your destination needs the Operator Console for this feature.
Step-by-step: Dial * followed by the extension number.
You hear an alert signal after which you can converse for a limited time.
Making External Calls
External calls are calls made to people that are outside your office. There are several
ways to make these calls.
Step-by-step:
Press “9”
OR
Press 8 followed by the line number to use.
This way you specify the external line to be selected. In contrast to Dial “9”, here
you have full control over the line selection.
OR
Press any LINE key.
With the Operator Console you can press LINE 1, LINE 2, etc. to get any external
line. TeleCraft does not allow selecting busy lines.
TeleCraft User’s Manual
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