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USER MANUAL – ALL TERMINAL PRODUCTS Credit & Debit Application Magic Models: C5, X5, X8, M3, M8 V Series Models: V5, V8, V9, V8 Plus, V9 Plus 1 Dejavoo Systems Instruction Manual V429.12 Instruction Manual V429.12 ABOUT THIS MANUAL This manual provides basic instructions for user of Dejavoo Systems terminal products. It is suggested that you read through this document to assist you in getting the full value of using the features provided by your Dejavoo Systems product. Should you need to download additional copies of this manual you can do so on our website, www.dejavoosystems.com, or by emailing [email protected]. DOCUMENT CONVENTIONS The following symbols were used throughout this manual allowing the reader to easily identify instructions, explanations and examples of the features found in the Dejavoo Systems terminal application. When you see this symbol it represents an explanation or a definition of the feature or option you are reading about. Information is provided to assist the user when using the many features and options provided by Dejavoo Systems software. When you see this symbol it represents important additional information such as an example of how the feature can be used, an important tip for using the feature or an important note to be brought to your attention. DEFAULT PASSWORD The terminal’s factory default password is 1 2 3 4. This password can be customized either through programming or manually at the terminal level. For more information on how to customize the terminal’s security password at the terminal level see page 82 for instructions. DEJAVOO MENUS There are multiple menu’s that reside in the Dejavoo Systems software the exact number depends primarily on how many applications are being run in the terminal. Please see definitions below: Core Menu Application Menu In this menu you will find features settings that are Global to the terminal, used by all applications. Some examples of Core Menu items are: Adjusting the terminal’s Contrast, Setting the terminal’s time and date, Printing reports for all applications running in the terminal, etc. For detailed instructions of Core Menu options see page 75. From the Core menu you can navigate to the different host Application Menu’s, for example you can access the Credit/Debit menu where you will find options such as: Transaction Prompts, Value Added Server, and printing Reports only for Credit/Debit transactions, etc. For detailed instructions on Host Application options see page 102. IDENTIFYING WHICH DEJAVOO PRODUCT YOU HAVE In this manual you will see instructions and step/action guides for both the Dejvoo MAGIC LINE of terminal products and Dejavoo V SERIES terminal products. Use the chart below to identify which of the instructions to follow for the terminal you are working with. The models in this line of products includes: C5, X5, X8, M3 & M8 You can identify if your terminal model is part of the MAGIC Line by the following: MAGIC LINE - Turn your terminal over; the label will identify MAGIC and the model of that specific terminal. - X5 and X8 terminals will say “MAGIC INSIDE” on the printer cover. - There are 3 Navigation Keys under the display, an up arrow, a favorite key and a down arrow. The models in this line of products includes: V5, V8, V9, V8+, V9+ You can identify if your terminal model is part of the V Series by the following: V SERIES 3 - The model number printed on the display will begin with a “V” - Turn your terminal over; the label will identify VEGA and the model of that specific terminal. Ie: VEGA5000 - There are 6 Navigation Keys under the display, an F1, F2, F3, F4, an up arrow and a down arrow. Dejavoo Systems Instruction Manual V429.12 Dejavoo Keypad Layouts All Dejavoo terminals have a number of keys in common. These keys are the same and perform the same function regardless of the Dejavoo model. Other keys are unique to either one model or a series of models. Common Keys KEY 1-0 Number Keys Green O Red X Yellow Arrow Arrow FUNCTION • Enter amounts, account numbers, dates and such. • Alphanumeric entry – multitap to access the alpha characters. • From the idle prompt is used to access the Main Menu • Functions as the ENTER key. • Cancels a transaction • Exits menu options to return to idle prompt • Back space to clear data fields • Back out of menu options one level at a time • Navigate up through the menu options • Change transaction types • Navigate down through the menu options • Change transaction types Dejavoo Magic Line Terminal Keypad Layout Use the diagram below for keypad layout definitions and navigation of the C5, X5, X8, M3 and M8 Magic Line terminals. 1. Display 28X64 Pixels Graphical, Backlit with Icons Bar 1 02/01/08 2. 2:03 Swipe or Enter Card # F Favorites Navigation Buttons Up Arrow to Scroll through menus or change Transaction Types. F Down Arrow to Scroll through menus or change transaction types. 2 Hot Key to Access the Favorites Menu. 3 4 3. Command Keys Cancel Transaction or Return to idle Prompt Backspace or Back one menu level ENTER or Access Core Menu 5 4. Alpha Numeric Keypad Multi-tap Alpha Numeric Entry 5. On Screen Help Access Access terminal level on screen Help 5 Dejavoo Systems Instruction Manual V429.12 Dejavoo V Series Terminal Keypad Layout Use the diagram below for keypad layout definitions and navigation of the V5, V8, V9, V8 Plus and V9 Plus V Series terminals.. 1. Display 28X64 Pixels Graphical, Backlit with Icons Bar 2. 02/01/08 1 F 2:03 Navigation Buttons F1 Power terminal on and off, reboot terminal power F2 Respond YES to terminal prompts F3 Hot Key to Access the Favorites Menu F4 Respond NO to terminal prompts. Swipe or Enter Card # Favorites F These arrow keys can also be used to navigate up and down through the terminal menu options and to change the transaction type. 2 3. Command Keys X 4 5 Cancel Transaction or Return to idle Prompt Backspace or Back one menu level 3 OK ENTER or Access Core Menu 4. Alpha Numeric Keypad Multi-tap Alpha Numeric Entry 5. On Screen Help Access Access terminal level on screen Help ON SCREEN HELP FEATURE At any time during a transaction or within any Dejavoo menu the user may press the “00” key on Magic terminals (Double Zero key) and the “•” Key on the V Series terminals to access the on screen help feature. This feature will provide information on the feature itself as well as next step directions. See the examples provided below for guidance. Example #1: The merchant swiped the customer’s credit card but is not sure how to change the transaction type from Credit Sale to Credit Return. He/She can press the 00 key (Magic) or the “•” key (V Series) to access screen level help and the following help screen will appear on the terminal display. Pressing Enter or will return him/her back to the transaction screen. Example #2: Pressing 00 key (Magic) or the “•” key (V Series) over any menu option will provide you with a description and next steps associated with that option. Example #3: The merchant is prompted to input a TIP amount for the transaction but the customer is not leaving a tip on the card. Unsure what to do he/she presses the 00 key (Magic) or the “•” key (V Series) and is prompted to press ENTER to bypass entering a TIP. Help Help User Arrow keys to change transaction type and input dollar amount. Press ENTER to continue Access Value Added Services Such as 3rd party reporting. Press the Green Example #1 7 Help Example #2 Dejavoo Systems Instruction Manual V429.12 Input the tip amount then press ENTER or bypass tip by pressing ENTER. Example #3 DEJAVOO FAVORITES MENU WHAT IS THE DEJAVOO “FAVORITES” MENU? You can designate any menu item from your Dejavoo terminal to be listed in your very own customized terminal menu so you can quickly and easily access the features that matter to you most or as we like to call them – your “Favorites” Who better to decide what should be at your fingertips than you? SAVING MENU OPTIONS TO “FAVORITES” You decide what goes in your “Favorite” Menu. You can select up to 20 menu items that you utilize most often or want quick and easy access to. Creating your customized menu is easy. Use the steps below to create a menu all your own. Step Action Display 02/01/08 1. From the idle prompt access the menu options by pressing the Green ENTER. Swipe or Enter Card# F 2. For Magic For V Series Use the up and down arrow keys to locate and highlight the menu option you wish to save as a “Favorite” item. Once highlighted press the asterisk (*) key on the terminals keypad. Use the up and down arrow keys to locate and highlight the menu option you wish to save as a “Favorite” item. Once highlighted press the long arrow key on the terminals keypad. For Magic For V Series 2:03 Favorites F Credit / Debit Run a Transaction → Reports → Host Utility → • Favorites Menu 3. Press the up arrow to select YES Press the F2 Key to select YES Do you want to add a favorite to this item? Yes No Continued on next page CREATING YOUR “FAVORITES” MENU, CONTINUED Step 4. Action Display In addition to viewing your favorites in a list you will be able to access all favorite items by pressing either the up arrow (Magic Line) or F2 key (V Series) + it’s assigned number or the down arrow (Magic Line) or F4 key (V Series) + it’s assigned number. Set Your Favorite + 0 : Reports Using the navigation keys highlight the desired hotkey placement. + 1: Free + 2: Free Highlight your numeric hotkey assignment then press the Green ENTER key to continue. 5. 6. Congratulations! You have just saved your first menu item to your Favorites Menu. Favorite Menu Favorite Has Been Set The terminal will return to the Main Menu. ACCESSING YOUR “FAVORITES” MENU Step 1. Action From the idle prompt you can access your list of Favorites by pressing the middle key located underneath the word “favorites”. Display MAGIC LINE 02/01/08 V SERIES 2:03 Swipe or Enter Card# F Favorites F Use the navigation keys to locate and highlight the desired option. Press the Green ENTER key to select. . 9 F F1 The menu items you have designated as favorites display as your customized menu. 3. 2:03 Swipe or Enter Card# (see illustration on right) 2. 02/01/08 The terminal initiates the selected action. Dejavoo Systems Instruction Manual V429.12 Favorites F2 F3 Favorites Reports Settle Daily Batch Presale Ticket F F4 MANAGING “FAVORITES” From time to time it may become necessary for the user to manage the favorites they previously set up. This too can be done from the terminal level. The following options are provided to Manage the terminal’s Favorites Menu: List Step Delete Add All Apps Print Action Display 02/01/08 1. From the idle prompt access the Core menu options by pressing the Green ENTER key. Swipe or Enter Card# F 2. From the Core Menu use the arrow keys to scroll down and highlight UTILITY. Then press the Green ENTER Key. 2:03 Favorites Core Menu Settlement → Reports → Utility → 3. Press the down arrow to highlight FAVORITES. Press the F4 key to highlight FAVORITES. Utility Software Download → Communications → Favorites → 4. Use the up and down arrow keys to highlight the desired option Press the Green ENTER key to select. 5. The terminal initiates the requested action. Favorites List → Delete → Add All Apps → F TRANSACTIONS SALE TRANSACTIONS This section describes the steps necessary to complete a Credit or Debit card sale. Please note that if additional transaction prompts are enabled they will present themselves in the flow of the transaction, for example: If Clerk ID is enabled then you will also be prompted to enter the Clerk ID during the transaction. Sale transactions demonstrated in this section are the following: Credit Swiped Credit Manual Entry Credit AVS Credit with Card Code Debit Sale Cash Sale CREDIT CARD SALE - SWIPED Use the chart below to process a credit sale when the credit card is swiped at the point of sale. Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe Credit Card. Swipe or Enter Card# F For Magic 2. Press the down arrow to select CREDIT. 2:03 Favorites For V Series CARD MODE Press the F4 key to select CREDIT. DEBIT 3. F Terminal defaults to “Sale.....Enter Amount $0.00” Input the dollar amount of the sale. The terminal displays the numeric value as it is being entered. CREDIT SALE Enter Amount $0.00 PREV Credit NEXT Press ENTER to confirm the amount entered 4. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” Connecting.... Continued on next page 11 Dejavoo Systems Instruction Manual V429.12 CREDIT CARD SALE – SWIPED, CONTINUED Step 5. 6. Action Display The terminal flashes the host response and prints sales receipt. TRANSACTION APPROVED Terminal returns to the idle prompt. CREDIT CARD SALE – MANUAL ENTRY Use the chart below to process a credit sale when the credit card number and expiration date are manually entered at the point of sale using the terminal’s key pad. Tip: It is always a best practice to swipe the credit card through the terminals card reader. Manual entry of a card number should be done only when necessary. Step Action Display 02/01/08 1. From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number. Swipe or Enter Card# F 2. Press ENTER to confirm your entry. 2:03 Favorites F Account Number 55555555555555555 3. Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the card. Press ENTER to confirm your entry. EXP DATE [MMYY] 00/00 Continued on next page CREDIT CARD SALE – MANUAL ENTRY, CONTINUED Step 4. Action Display Terminal defaults to “Sale.....Enter Amount $0.00“ Input the dollar amount of the sale. The terminal displays the numeric value as it is being entered. SALE Enter Amount $0.00 PREV 5. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 6. The terminal flashes the host response and prints sales receipt. Connecting.... TRANSACTION APPROVED ` 7. 13 Credit Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12 NEXT CREDIT CARD SALE – AVS Use the chart below to process a credit sale when AVS options have been enabled. The following instructions depict AVS settings of Manual Entry when Card is NOT Present. Please note that AVS prompts during a transaction will vary depending on individual configuration. To learn more about setting AVS options and configurations, see page 153. Tip: It is recommended you check with your merchant bank prior to changing AVS settings in your terminal. Step Action 1. From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number. Display 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F Account Number Press ENTER to confirm your entry. 55555555555555555 3. Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the card. EXP DATE [MMYY] 00/00 Press ENTER to confirm your entry. 4. Terminal defaults to “Sale.....Enter Amount $0.00” Input the dollar amount of the sale. The terminal displays the numeric value as it is being entered. SALE Enter Amount $0.00 PREV Credit NEXT Continued on next page CREDIT CARD SALE – AVS, CONTINUED Step Action Display Terminal Displays “Is The Card Present?” Using the navigation keys move the cursor to highlight your selection. Press ENTER to confirm. 5. 6. If If Card is Present Press YES If Card is Not Present Press NO Then Proceed to Step 8 Proceed to Step 6 Terminal Displays “Enter Address”. Input the numeric portion of the address only. The terminal displays the numeric value as it is typed. Press ENTER to confirm your entry. 7. Terminal Displays “Enter Zip Code”. Using the key pad input the card holder’s zip code. The terminal displays the numeric value as it is typed. Press ENTER to confirm your entry. 8. 15 The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 9. The terminal flashes the host response and prints sales receipt. 10. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12 CARD PRESENT? YES NO ENTER ADDRESS 432 ENTER ZIP CODE 11001 Connecting.... TRANSACTION APPROVED CREDIT CARD SALE –WITH CARD CODE (CVV, CVC, CID) When the Card Code option is enabled the terminal will prompt during the transaction for the three digit code on the back of the card or the four digit code on the front of the card for American Express & Discover cards. Please note Card Code needs to be enabled in the Set Up Menu for Credit/Debit. To learn more about Card Code options and configurations, see page 150. Swiping VISA prompts for a CVV2 code, 3 digits found on the back of the card. Swiping MasterCard prompts for CVC2 code, 3 digits found on the back of the card. Amex & Discover prompts for CID code, 4 digits found on front of the card. Step 1. Action From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number. Display 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F Account Number Press ENTER to confirm your entry. 3715555555555555 3. Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the card. EXP DATE [MMYY] 00/00 Press ENTER to confirm your entry. 4. Terminal defaults to “Sale....Enter Amount $0.00“ Input the dollar amount of the sale. The terminal displays the numeric value as it is being entered. SALE Enter Amount $0.00 PREV Credit NEXT Continued on next page CREDIT CARD SALE –WITH CARD CODE (CVV, CVC, CID), CONTINUED Step 5. Action Input the CVV2, CID or CVC2 information found on the credit card. Display INPUT CID CODE Press ENTER to confirm your entry. 4532 6. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 7. The terminal flashes the host response and prints sales receipts. 8. The terminal returns to the idle prompt. 17 Dejavoo Systems Instruction Manual V429.12 Connecting.... TRANSACTION APPROVED RETAIL RECEIPT – CREDIT SALE MERCHANT’S COPY A B C D E ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 Trans #:1 Invoice #: Clerk #: SALE F G H I J K L 09:00 Batch #:1 105 4 Acct: Type: Entry: ************5555 MASTERCARD Card Swiped AMOUNT: Resp: Code: $164.38 Approved 123456 M (Disclaimer here) N O X___________________________ Customer Name P MERCHANT COPY Line Definition A Merchant Header 5 lines, 24 characters per line. B Date & Time of transaction. C Transaction # and Batch # D Invoice Number E Clerk # F Transaction Type, i.e.: Sale, Refund, Void, etc. G Card Number. H Card Type Identification. I Method of Card Entry (Ie. Manual, Swiped, etc.) J Amount of transaction K Response from Host. L Approval Code from Host M Credit Disclaimer N Signature Line O Customer’s Name from Track 1 of Card P Identifies this is the Merchant’s Copy. RETAIL RECEIPT – CREDIT SALE, CONTINUED CUSTOMER ‘S COPY A B C ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------04/07/07 09:00 Trans #:1 Batch #:1 D SALE E F VISA ************5555 Card Swiped G H Resp: Approved Code: 123456 I AMOUNT: $164.38 J Refunds accepted with receipt www.abcstore.com K CUSTOMER COPY 19 Line Definition A Merchant Header 5 lines, 24 characters per line. B Date & Time of transaction. C Transaction # and Batch # D Transaction Type, i.e.: Sale, Refund, Void,etc. E Card Type & Truncated Card Number. F Entry Method, i.e: Swiped or Manual G Host Response, i.e.: Approved, Declined, etc. H Host Authorization Code I Dollar Amount of the transaction J Merchant Trailer up to 5 lines, 24 characters per line. K Identifies this is the Customer’s Copy. Dejavoo Systems Instruction Manual V429.12 TICKET ONLY SALE This transaction is used when an Authorization Number has already been obtained via Authorize only transaction or through voice authorization. For Example: To rent a canoe at Lake Cawanna there is a $75.00 deposit at the time of the rental. The merchant processes an Auth Only transaction for the $75.00, receiving an authorization code for the funds but not actually charging the credit card. The merchant charges the credit card when the canoe is brought back by processing a TICKET ONLY sale using the authorization number he/she previously obtained. Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe Credit Card. Swipe or Enter Card# F 2. For Magic For V Series Press the up or down arrow on the keypad to change the transaction type until the terminal displays TICKET. Press the F2 Key or the F4 Key on the keypad to change the transaction type until the terminal displays TICKET. 2:03 Favorites F TICKET Enter Amount $0.00 PREV Credit NEXT The terminal now displays “TICKET, Enter Amount” 3. Input the dollar amount of the Ticket Only sale and press ENTER to confirm the amount. The terminal displays the numeric value as it is being entered. TICKET Enter Amount $5.00 PREV Credit NEXT The terminal displays “AUTH CODE” 4. Input the Authorization code previously obtained for this transaction. The terminal displays the numeric value as it is being entered. AUTH CODE 123456 Press ENTER to confirm your entry. Continued on next page TICKET ONLY SALE, CONTINUED Step Action If Transaction is offline (Not host based) 5. 6. 7. 21 Transaction is Live (Host Based) Display Then The Terminal Does Not Dial Out – Prints Receipt Only. Connecting.... The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” The terminal flashes the host response and prints sales receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12 TRANSACTION COMPLETE RETAIL RECEIPT – TICKET ONLY MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 TICKET ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 TICKET Acct: Type: Entry: Acct: ************5555 Type: VISA Entry: Card Swiped ************5555 VISA Card Swiped AMOUNT: $164.38 AMOUNT: $164.38 POST AUTH Code: 123456 POST AUTH Code: 123456 (Disclaimer here) X___________________________ Customer Name Refunds accepted with receipt www.abcstore.com CUSTOMER COPY MERCHANT COPY Note: With a TICKET ONLY sale the authorization code shown on the receipt will be the authorization number previously obtained and used during the TICKET ONLY transaction. DEBIT CARD SALE Use the chart below to process a Debit Card sale. It is important to note that for security and regulations manually entering a debit card is not allowed, debit cards must always be swiped at the point of sale. For a successful transaction you must be a debit card accepting merchant. Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe DEBIT Card. Swipe or Enter Card# F For Magic 2. Favorites CARD MODE Press the F2 Key to select DEBIT. DEBIT 3. F For V Series Press the up arrow to select DEBIT. 2:03 Terminal defaults to “Sale.....Enter Amount $0.00 “ Input the dollar amount of the sale. The terminal displays the numeric value as it is being entered. CREDIT SALE Enter Amount $0.00 PREV Debit NEXT Terminal displays “Enter Cash Back Amount” If 4. No Cash Back is Desired Cash Back Requested Then Press ENTER Input dollar amount of cash back desired then Press ENTER to confirm your entry. CASHBACK Enter Amount $0.00 Continued on next page 23 Dejavoo Systems Instruction Manual V429.12 DEBIT CARD SALE, CONTINUED Step 5. Action Have Customer Input PIN number and then press ENTER. Display PIN **** 6. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 7. The terminal flashes the host response and prints debit receipt. 8. The terminal returns to the idle prompt. Connecting.... TRANSACTION APPROVED RETAIL RECEIPT – DEBIT SALE MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 SALE SALE Acct: Type: Entry: ************5555 Debit Card Swiped Acct: Type: Entry: ************5555 Debit Card Swiped Resp: Approved Code: 123456 Resp: Approved Code: 123456 TRANS AMOUNT: $40.38 CASH BACK: $15.00 ---------------------------------- TRANS AMOUNT: $40.38 CASH BACK: $15.00 ---------------------------------TOTAL AMOUNT: $55.38 TOTAL AMOUNT: $55.38 MERCHANT COPY Refunds accepted with receipt www.abcstore.com CUSTOMER COPY 25 Dejavoo Systems Instruction Manual V429.12 CASH SALE Use the chart below to record a cash sale in your Dejavoo payment terminal. It is important to note that cash transactions do not communicate with your processing bank. They are recorded in your terminal for your reporting purposes. Step Action Display MAGIC LINE 1. From the IDLE PROMPT, press the button under the word FAVORITES. 02/01/08 V SERIES 2:03 02/01/08 Swipe or Enter Card# F Favorites Swipe or Enter Card# F F F1 2. 3. Press the down arrow to highlight RUN A CASH TRANSACTION in the favorites menu then press the green ENTER key. Terminal defaults to “Sale.....Enter Amount $0.00 “ Input the dollar amount of the cash sale. The terminal displays the numeric value as it is being entered. Press the green ENTER key. 4. 2:03 Favorites F2 F3 F F4 Favorites + 0: Manage Favorites Run Cash Cash Trans + + 11:: Run Trans + 2: CR/DBT Daily Report SALE Enter Amount $0.00 PREV The terminal prints the cash receipts and returns to the idle prompt. Cash NEXT RECEIPT EXAMPLE – CASH SALE MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 SALE SALE Type: Entry: Cash Manual Type: Entry: AMOUNT: $55.38 AMOUNT: $55.38 Resp: Code: Approved x Resp: Code: Approved x CUSTOMER COPY MERCHANT COPY 27 Cash Manual Dejavoo Systems Instruction Manual V429.12 RETAIL WITH TIP TRANSACTIONS Retail with tip transactions are designed for those merchants that accept gratuity but are assigned retail MCC codes. For example: Taxi, Car Service, Salon, Maintenance, etc. It is required for retail transactions with tip that both the transaction amount and the tip amount are authorized as one amount during the original sale, unlike the pre-auth and post-auth of a restaurant tip transaction. Retail tips cannot be added at a later time. To accomplish this we use a process that includes a PRESALE TICKET, which has only sale amount information on it. The presale ticket will allow the merchant to hand their customers a receipt showing the amount of the transaction along with a tip line. The customer can then fill out the tip line, the total line and hand the receipt and their credit card back to the merchant for payment. This allows the merchant to swipe the card, enter the amount of the transaction as well as the tip amount when prompted during the transaction. Use of this feature is optional, you do not have to print a presale ticket for retail with tip, it simply eliminates having to ask the customer if he/she will be leaving a tip on the card during the transaction. Transaction types that allow retail with tip are the following: Swiped Credit Manual Credit CVV2 Credit Debit Sale AVS Credit For Example: The customer gets a haircut at the local barber shop. When finished the merchant (the barber) prints out a presale ticket for $20.00 which is the dollar amount due to for the haircut and hands it to the customer. The customer writes down another $5.00 on the tip line and writes $25.00 on the total line then hands it back to the barber with his credit card. When the barber completes the sale he is prompted to enter the amount which is $20.00 and then prompted to enter the tip amount which he now knows from the Presale Ticket is $5.00 (he doesn’t have to ask the customer if he’s leaving a tip). PRESALE TICKET Use the chart below to enable the Inline Tip function. This will allow you to access the Presale Ticket feature. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. From the Core Main Menu use the navigation keys to highlight APPLICATIONS. Press the Green ENTER key to select. 2:03 Favorites F Core Menu Utility → Retrieve Password → Applications → 3. Use the arrow keys to highlight CREDIT/DEBIT application. Press the Green ENTER key to select. 4. Use the navigation keys to highlight the option for TIP. Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Report → Host Utility → Tip → 5. Use the navigation keys to highlight the option for PRESALE TICKET Tip Presale Ticket → Press the Green ENTER key to select. Continued on next page 29 Dejavoo Systems Instruction Manual V429.12 PRESALE TICKET, CONTINUED Step Action Display Input the dollar amount for the presale ticket. 6. 7. ** Important ** Note: This is NOT a sale. A sale transaction will need to be completed after the presale ticket is completed by the cardholder. PRESALE Enter Amount: $0.00 The presale ticket prints. Allow customer to complete presale ticket and return to cashier with their method of payment. See example of Presale Ticket on next page. RETAIL RECEIPT – PRESALE TICKET ONLY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------04/07/07 09:00 P R E S A L E TICKET AMOUNT: $40.38 TIP AMOUNT: $ __.____ ----------------------------TOTAL: $ __.____ Please Complete and Submit With Your Payment ** Important ** Note: This is NOT a sale. A sale transaction will need to be completed after the presale ticket is completed by the cardholder. RETAIL W/TIP TRANSACTIONS Use the charts in this section to process RETAIL Credit card and Debit card sale transactions with a tip. For documentation purposes the steps provided include the transaction prompt for entering CLERK ID, but it should be noted that this and other prompts are configurable in the terminals SET UP (Transaction Prompts) menu and are optional. Retail with tip can be enabled and disabled in the terminal menu, for more information please see page 157. . This document includes the following retail with tip transactions: Credit Swiped Debit Sale Credit Manual Entry Credit AVS Credit CVV2 Credit With Tip - Swiped Step Action Display 02/01/08 1. Swipe or Enter Card# From the IDLE PROMPT, Swipe CREDIT Card. F 2. Terminal defaults to “Sale.....Enter Amount $0.00 “ Input the dollar amount of the sale before the tip. The terminal displays the numeric value as it is being entered. 2:03 Favorites F SALE Enter Amount $0.00 PREV Credit NEXT The terminal displays the base amount and “Input Tip Amount”. If Presale Ticket was used 3. Then Input the tip amount from the presale ticket then press ENTER. Presale Ticket was NOT used Input the tip amount requested by customer then press ENTER. No tip is being left on the card Press ENTER to bypass the tip amount. ADD TIP AMOUNT Sale: $20.00 TIP: $0.00 Continued on next page 31 Dejavoo Systems Instruction Manual V429.12 CREDIT WITH TIP - SWIPED, CONTINUED Step Action For Magic 4. If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow and re-enter the amount. (from Step 3) Display For V Series If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. (from Step 3) The terminal displays “Enter Clerk ID” 5. Using the keypad input the Clerk ID. Press ENTER to confirm your entry. 6. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 7. The terminal flashes the host response and prints sales receipt. 8. Terminal returns to the idle prompt. CONFIRM AMOUNT Total Amount: $25.00 YES NO ENTER CLERK ID 12 Connecting.... TRANSACTION APPROVED RETAIL RECEIPT – RETAIL WITH TIP MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 SALE SALE Acct: Type: Entry: ************5555 MASTERCARD Card Swiped TRANS AMOUNT: $40.38 TIP AMOUNT: $15.00 ---------------------------------TOTAL AMOUNT: 55.38 Acct: Type: Entry: TRANS AMOUNT: $40.38 TIP AMOUNT: $15.00 ---------------------------------TOTAL AMOUNT: $55.38 Resp: Approved Code: 123456 Resp: Approved Code: 123456 (Disclaimer here) Refunds accepted with receipt www.abcstore.com X___________________________ Customer Name MERCHANT COPY 33 ************5555 MASTERCARD Card Swiped Dejavoo Systems Instruction Manual V429.12 CUSTOMER COPY CREDIT W/TIP – MANUALLY ENTERED Use the chart below to process a credit Retail with Tip sale when the credit card number and expiration date are manually entered at the point of sale using the terminal’s key pad. Tip: It is always a best practice to swipe the credit card through the terminals card reader. Manual entry of a card number should be done only when necessary. Step Action Display 02/01/08 1. From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number. 2:03 Swipe or Enter Card# F Favorites F Account Number 2. Press ENTER to confirm your entry. 55555555555555555 3. Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the card. EXP DATE [MMYY] Press ENTER to confirm your entry. 4. Terminal defaults to “Sale.....Enter Amount $0.00 “ Input the dollar amount of the sale before the tip. The terminal displays the numeric value as it is being entered. 00/00 SALE Enter Amount $0.00 PREV Credit NEXT Continued on next page CREDIT W/TIP – MANUALLY ENTERED, CONTINUED Step Action Display The terminal displays the base amount and “Input Tip Amount”. If 5. 6. Presale Ticket was used Then Input the tip amount from the presale ticket then press ENTER. Presale Ticket was NOT used Input the tip amount requested by customer then press ENTER. No tip is being left on the card Press ENTER to bypass the tip amount. For Magic For V Series If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow and re-enter the amount. (from Step 3) If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. (from Step 3) The terminal displays “Enter Clerk ID” 7. Using the keypad input the Clerk ID. Press ENTER to confirm your entry. 35 8. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 9. The terminal flashes the host response and prints sales receipt. 10. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12 ADD TIP AMOUNT Sale: $20.00 TIP: $0.00 CONFIRM AMOUNT Total Amount: $25.00 YES NO ENTER CLERK ID 12 Connecting.... TRANSACTION APPROVED Credit W/Tip –With AVS Use the chart below to process Retail with Tip sale when AVS options have been enabled. The following instructions depict AVS settings of Manual Entry when Card is NOT Present. Please note that AVS prompts during a transaction will vary depending on individual configuration. To learn more about AVS options and configuration, see page 152. Tip: It is recommended you check with your merchant bank prior to changing AVS settings in your terminal. Step Action Display 02/01/08 1. From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number. Swipe or Enter Card# F 2. 2:03 Favorites F Account Number Press ENTER to confirm your entry. 55555555555555555 Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the card. 3. 4. EXP DATE [MMYY] Press ENTER to confirm your entry. Terminal defaults to “Sale.....Enter Amount $0.00 “ Input the dollar amount of the sale before the tip. The terminal displays the numeric value as it is being entered. 00/00 SALE Enter Amount $0.00 PREV Credit NEXT Continued on next page CREDIT W/TIP –WITH AVS, CONTINUED Step Action Display The terminal displays the base amount and “Input Tip Amount”. If 5. 6. 7. Presale Ticket was used Then Input the tip amount from the presale ticket then press ENTER. Presale Ticket was NOT used Input the tip amount requested by customer then press ENTER. No tip is being left on the card Press ENTER to bypass the tip amount. For Magic For V Series If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow and re-enter the amount. (from Step 3) For Magic For V Series Terminal Displays “Is The Card Present?” Terminal Displays “Is The Card Present?” press the up arrow to confirm card present or , if it is not present press the down arrow press the F2 Key to confirm card present or , if it is not present press the F4 Key Press ENTER to confirm. Press ENTER to confirm. If Card Present Card Not Present 8. If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. (from Step 3) ADD TIP AMOUNT Sale: $20.00 TIP: $0.00 CONFIRM AMOUNT Total Amount: $25.00 YES NO CARD PRESENT? YES NO Then Proceed to Step 9 Proceed to Step 8 Terminal Displays “Enter Address”. Input the numeric portion of the address only. The terminal displays the numeric value as it is typed. Press ENTER to confirm your entry. ENTER ADDRESS 432 Continued on next page 37 Dejavoo Systems Instruction Manual V429.12 CREDIT W/TIP –WITH AVS, CONTINUED Step 9. Action Terminal Displays “Enter Zip Code”. Using the key pad input the card holder’s zip code. The terminal displays the numeric value as it is typed. Press ENTER to confirm your entry. The terminal displays “Enter Clerk ID” 10. Display ENTER ZIP CODE 11001 ENTER CLERK ID Using the keypad input the Clerk ID. Press ENTER to confirm your entry. 11. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 12. The terminal flashes the host response and prints the sales receipts. 13. Terminal returns to the idle prompt. 12 Connecting.... TRANSACTION APPROVED CREDIT W/TIP – CARD CODE (CVV, CVC, CID) When the Card Code option is enabled the terminal will prompt during the Retail with Tip sale for the three digit code on the back of the card or the four digit code on the front of the card for American Express & Discover cards. Please note Card Code needs to be enabled in the Set Up Menu for Credit/Debit. To learn more about Card Code options and configuration, see page 150. - Swiping VISA prompts for a CVV2 code, 3 digits found on the back of the card. - Swiping MasterCard prompts for CVC2 code, 3 digits found on the back of the card. - Amex & Discover prompts for CID code, 4 digits found on front of the card. Step 1. Action From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number. Display 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F Account Number Press ENTER to confirm your entry. 37155555555555555 Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the card. 3. 4. EXP DATE [MMYY] Press ENTER to confirm your entry. Terminal defaults to “Sale.....Enter Amount $0.00“ Input the dollar amount of the sale before the tip. The terminal displays the numeric value as it is being entered. 00/00 SALE Enter Amount $0.00 PREV Credit NEXT Continued on next page 39 Dejavoo Systems Instruction Manual V429.12 CREDIT W/TIP – CARD CODE (CVV, CVC, CID), CONTINUED Step Action Display The terminal displays the base amount and “Input Tip Amount”. If 5. 6. Then Input the tip amount from the presale ticket then press ENTER. Presale Ticket was used Presale Ticket was NOT used Input the tip amount requested by customer then press ENTER. No tip is being left on the card Press ENTER to bypass the tip amount. For Magic For V Series If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow and re-enter the amount. (from Step 3) If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. (from Step 3) Terminal Displays “Is The Card Present?” Using the up and down arrow keys move the cursor to highlight your selection. Press ENTER to confirm. 7. If Card Present Card Not Present Then Proceed to Step 10 Proceed to Step 8 ADD TIP AMOUNT Sale: $20.00 TIP: $0.00 CONFIRM AMOUNT Total Amount: $25.00 YES NO CARD PRESENT? YES NO Terminal Displays “Input CID Code” 8. Input the CVV2, CID or CVC2 information found on the credit card. Press ENTER to confirm your entry. INPUT CID CODE 4532 Continued on next page CREDIT W/TIP – CARD CODE (CVV, CVC, CID), CONTINUED Step Action The terminal displays “Enter Clerk ID” 9. ENTER CLERK ID Using the keypad input the Clerk ID. Press ENTER to confirm your entry. 41 Display 10. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 11. The terminal flashes the host response and prints sales receipt. 12. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12 12 Connecting.... TRANSACTION APPROVED DEBIT W/TIP - SALE Use the chart below to process a retail with tip Debit Card sale. It is important to note that for security and regulations manually entering a debit card is not allowed, debit cards must always be swiped at the point of sale. For a successful transaction you must be a debit card accepting merchant. Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe DEBIT Card. Swipe or Enter Card# F For Magic 2. 3. Favorites F For V Series CARD MODE Press the up arrow to select DEBIT. Press the F2 Key to select DEBIT. Terminal defaults to “Sale.....Enter Amount $0.00“ Input the dollar amount of the sale before the tip. The terminal displays the numeric value as it is being entered. DEBIT The terminal displays the base amount and “Input Tip Amount”. CREDIT SALE Enter Amount $0.00 PREV 4. 2:03 Debit NEXT ADD TIP AMOUNT Sale: $20.00 TIP: $0.00 Terminal displays “Enter Cash Back Amount” If Then 5. No Cash Back is Desired Cash Back Requested Press ENTER Input dollar amount of cash back desired then Press ENTER to confirm your entry. CASHBACK Enter Amount $0.00 Continued on next page DEBIT W/TIP - SALE, CONTINUED Step Action For Magic 6. If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow and re-enter the amount. (from Step 3) Display For V Series If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. (from Step 3) The terminal displays “Enter Clerk ID” 7. CONFIRM AMOUNT Total Amount: $25.00 YES NO ENTER CLERK ID Using the keypad input the Clerk ID. 12 Press ENTER to confirm your entry. 8. Have Customer Input PIN number and then press ENTER. PIN **** 9. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 10. The terminal flashes the host response and prints debit receipt. 11. Terminal returns to the idle prompt. 43 Dejavoo Systems Instruction Manual V429.12 Connecting.... TRANSACTION APPROVED RETURNS CREDIT CARD RETURN - SWIPED A Credit Card RETURN is the reversal of an approved and settled transaction which will post a credit amount to the customer’s credit card. Traditionally a RETURN is processed when the original transaction has already been settled, when the original transaction still resides in the current batch and has not been settled, a VOID may be processed instead to nullify the charge. Use the steps below to complete a RETURN transaction. For Example: The customer made a purchase last week and came in today to return the item for credit. The original purchase has already been settled in a previous batch so I processed a RETURN to post the refund back to her credit card. Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe Credit Card. Swipe or Enter Card# F 2. Press the up or down arrow on the keypad to change the transaction type until the terminal displays RETURN. 2:03 Favorites F RETURN Enter Amount $0.00 PREV Credit NEXT The terminal now displays “RETURN, Enter Amount” 3. Input the dollar amount of the Ticket Only sale and press ENTER to confirm the amount. The terminal displays the numeric value as it is being entered. For Magic 4. If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow and re-enter the amount. RETURN Enter Amount $5.00 PREV Credit NEXT For V Series If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. CONFIRM AMOUNT RETURN $5.00 YES NO Continued on next page CREDIT CARD RETURN - SWIPED, CONTINUED Step If Transaction is offline (Not host based) 5. Transaction is Live (Host Based) 6. 7. 45 Display Action Then The Terminal Does Not Dial Out – Prints Receipt Only. Connecting.... The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” The terminal flashes the host response and prints Refund receipt. Terminal returns to the idle pompt. Dejavoo Systems Instruction Manual V429.12 TRANSACTION COMPLETE... RETAIL RECEIPT – CREDIT RETURN MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 RETURN RETURN Acct: Type: Entry: *************5555 VISA Card Swiped RETURN AMOUNT: $164.38 Resp: Approved Code: 123456 (Disclaimer here) X___________________________ Customer Name MERCHANT COPY Acct: ************5555 Type: VISA Entry: Card Swiped RETURN AMOUNT: $164.38 Resp: Approved Code: 123456 Refunds accepted with receipt www.abcstore.com CUSTOMER COPY DEBIT CARD RETURN Use the steps below to complete a Debit Card Return. Debit Cards cannot be manually entered and must be swiped at point of sale. You must be subscribed to a Debit Host and PED is required. Tip: A debit card sale cannot be VOIDED; to refund a debit sale transaction you must process a RETURN to the debit card. Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe DEBIT Card. Swipe or Enter Card# F For Magic 2. 2:03 Favorites For V Series CARD MODE Press the up arrow to select DEBIT. Press the F2 Key to select DEBIT. DEBIT 3. Press the up or down arrow on the keypad to change the transaction type until the terminal displays RETURN. Input the dollar amount of the RETURN then Press ENTER. 5. For Magic For V Series If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow and re-enter the amount. (from Step 3) If the amount shown is correct press F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. (from Step 3) Have Customer Input PIN number and then press ENTER. CREDIT RETURN Enter Amount $0.00 PREV 4. F Debit NEXT CONFIRM AMOUNT RETURN $5.00 YES NO PIN **** Continued on next page 47 Dejavoo Systems Instruction Manual V429.12 DEBIT CARD RETURN, CONTINUED Step Action If 6. Transaction is offline (Not host based) Transaction is Live (Host Based) 7. 8. Display Then The Terminal Does Not Dial Out – Prints Receipt Only. Connecting.... The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” The terminal flashes the host response and prints Refund receipt. Terminal returns to the idle prompt. TRANSACTION COMPLETE... RETAIL RECEIPT – DEBIT RETURN MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Invoice#: 105 Clerk #: 4 ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 RETURN RETURN Acct: Type: Entry: ************5555 Debit Card Swiped Acct: ************5555 Type: Debit Entry: Card Swiped RETURN AMOUNT: $164.38 RETURN AMOUNT: $164.38 Resp: Approved Code: 123456 Resp: Approved Code: 123456 MERCHANT COPY Refunds accepted with receipt www.abcstore.com CUSTOMER COPY 49 Dejavoo Systems Instruction Manual V429.12 CASH RETURN Use the chart below to record a cash Return in your Dejavoo payment terminal. It is important to note that cash transactions do not communicate with your processing bank. They are recorded in your terminal for your reporting purposes. Step Action Display MAGIC LINE 1. From the IDLE PROMPT, press the button under the word FAVORITES. 02/01/08 V SERIES 2:03 02/01/08 Swipe or Enter Card# F Favorites Swipe or Enter Card# F F F1 2. 3. For Magic For V Series Press the down arrow to highlight RUN A CASH TRANSACTION in the favorites menu then press the green ENTER key. F2 F3 F F4 + 0: Manage Favorites Run Cash Cash Trans Trans + + 11:: Run + 2: CR/DBT Daily Report RETURN Enter Amount $0.00 PREV The terminal prints the cash receipts and returns to the idle prompt. Favorites Favorites Press the up or down arrow on the keypad to change the transaction type until the terminal displays RETURN. Input the dollar amount of the RETURN then Press ENTER. 4. 2:03 Cash NEXT RECEIPT EXAMPLE – CASH RETURN MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/10 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/10 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 RETURN RETURN Type: Entry: Cash Manual Type: Entry: AMOUNT: $55.38 AMOUNT: $55.38 Resp: Code: Approved x Resp: Code: Approved x CUSTOMER COPY MERCHANT COPY 51 Cash Manual Dejavoo Systems Instruction Manual V429.12 AUTHORIZATION (AUTH ONLY) An Authorization Only transaction is used to verify funds and obtain an approval code. It is important to note that an Authorization Only does NOT CHARGE the customer’s credit card however places a hold for the requested amount on the customer’s open-to-buy limit. After an “Auth Only” is processed the approval code is used at a later time to perform a Ticket Only sale transaction to charge the account. For Example: To reserve a cabin at Lake Cawanna there is a $100.00 deposit required at the time of the reservation. The merchant processes an AUTH ONLY transaction for the $100.00, receiving an authorization code to hold the funds. When the customer completes his/her stay the merchant charges the credit card by processing a TICKET ONLY sale using the authorization number that was previously obtained. AUTH ONLY – (ALLOWED FOR CREDIT ONLY) Step 1. Action From the IDLE PROMPT, Swipe CREDIT Card. Display 02/01/08 Swipe or Enter Card# F 2. Press the up or down arrow on the keypad to change the transaction type until the terminal displays AUTHORIZATION. Input the dollar amount to be AUTHORIZED then Press ENTER. 3. 4. The terminal flashes the host response and prints receipt. 5. Terminal returns to the idle prompt. Favorites F AUTHORIZATION Enter Amount $5.00 PREV The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 2:03 Credit Connecting.... TRANSACTION APPROVED NEXT RETAIL RECEIPT – AUTHORIZATION ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 AUTHORIZATION ONLY Acct: Type: Entry: ************5555 VISA Card Swiped AUTH AMOUNT: $164.38 Resp: Approved Code: 123456 MERCHANT COPY ** Important ** Note: This is NOT a sale. Authorization Only transactions obtain an approval code for the requested amount, a Ticket only sale needs to be completed for the merchant to acquire funds for the transaction. Only a merchant copy of the receipt will print for Authorization Only transactions. 53 Dejavoo Systems Instruction Manual V429.12 VOIDS A Void transaction will nullify a transaction only when that transaction resides in the current batch; the transaction amount must be exactly the same as the original transaction amount. The Dejavoo Terminal will check the data base for the original transaction use the If/Then chart below for more information. Support of Void transactions on debit cards will vary by host; it may or may not be allowed, check with your Merchant Services provider for further clarification. You can void the following transaction types: Sale, Return & Ticket Only. This section will provide the process for: Void by CARD # Void Transaction - Find Transaction # If Then If the Terminal can match card # and Amount in batch… The Terminal will process a VOID. If the Terminal can match the card# but not the dollar amount… The terminal will then allow you to search by transaction number or view all open transactions with that account number. If the Terminal does not find card in batch… The Terminal will display “Card Not Found” and cancel the VOID transaction. For Example: The customer purchased a summer dress then brought it back a few hours later because it didn’t fit. Since the terminal has not settled and the original transaction resides in the current batch the merchant processed a VOID transaction to nullify the original sale. VOID CREDIT TRANS - BY DOLLAR AMOUNT Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe CREDIT Card. Swipe or Enter Card# F 2. Press the up or down arrow on the keypad to change the transaction type until the terminal displays VOID. Input the dollar amount to be VOIDED then Press ENTER. 2:03 Favorites F VOID Enter Amount $0.00 PREV Credit NEXT Continued on next page VOID CREDIT TRANS - BY DOLLAR AMOUNT, CONTINUED Step Action For Magic 3. If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow and re-enter the amount. Display For V Series If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and reenter the amount. 4. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 5. The terminal flashes the host response and prints receipt. 6. Terminal returns to the idle prompt. 55 Dejavoo Systems Instruction Manual V429.12 CONFIRM AMOUNT VOID $5.00 YES NO Connecting.... TRANSACTION APPROVED VOID CREDIT TRANS –TRANS # Step Action Display 02/01/08 1. 2:03 From the IDLE PROMPT, Swipe CREDIT Card. Swipe or Enter Card# F 2. Press the up or down arrow on the keypad to change the transaction type until the terminal displays VOID. Press ENTER leaving amount at $0.00 Value. Favorites VOID Enter Amount $0.00 Credit PREV 3. F Input the transaction number for the transaction you wish to VOID for this card # then Press ENTER to confirm your entry. NEXT VOID TRANS # 16 SEARCH For Magic 4. If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow and re-enter the amount. (from Step 3) For V Series If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. (from Step 3) 5. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 6. The terminal flashes the host response and prints receipt. 7. Terminal returns to the idle prompt. CONFIRM AMOUNT VOID $5.00 YES NO Connecting.... TRANSACTION APPROVED VOID CREDIT TRANS – SEARCH BY CARD # Step Action Display 02/01/08 1. 2:03 From the IDLE PROMPT, Swipe CREDIT Card. Swipe or Enter Card# F 2. Press the up or down arrow on the keypad to change the transaction type until the terminal displays VOID. Press ENTER leaving amount at $0.00 Value. Favorites VOID Enter Amount $0.00 Credit PREV 3. F Press the up arrow to search through all transactions for this card #. NEXT VOID TRANS # SEARCH Highlight the transaction that is to be VOIDED. 4. Press ENTER to confirm your selection. For Magic 5. 6. 57 If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow and re-enter the amount. VOID SEARCH 0003 SA$ 0016 RT$ 23.00 6.00 For V Series If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and reenter the amount. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” Dejavoo Systems Instruction Manual V429.12 CONFIRM AMOUNT VOID $23.00 YES NO Connecting.... VOID CREDIT TRANS – SEARCH BY CARD #, CONTINUED Step Action 7. The terminal flashes the host response and prints receipt. 8. Terminal returns to the idle prompt. Display TRANSACTION APPROVED RETAIL RECEIPT – VOID SALE MERCHANT COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 V O I D SALE Acct: Type: ************5555 VISA VOIDED AMOUNT: $164.38 Resp: VOIDED Code: 123456 V O I D SALE Acct: Type: ************5555 VISA VOIDED AMOUNT: $164.38 Resp: VOIDED Code: 123456 (Disclaimer here) X___________________________ Customer Name MERCHANT COPY Refunds accepted with receipt www.abcstore.com CUSTOMER COPY RETAIL RECEIPT – VOID REFUND MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 V O I D REFUND V O I D REFUND Acct: Type: ************5555 VISA VOIDED AMOUNT: $164.38 Resp: VOIDED Code: 123456 Acct: Type: ************5555 VISA VOIDED AMOUNT: $164.38 Resp: VOIDED Code: 123456 Refunds accepted with receipt www.abcstore.com (Disclaimer here) CUSTOMER COPY X___________________________ Customer Name MERCHANT COPY 59 Dejavoo Systems Instruction Manual V429.12 RETAIL RECEIPT – VOID FORCED SALE MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 V O I D FORCED V O I D FORCED Acct: Type: ************5555 VISA VOIDED AMOUNT: $164.38 Resp: VOIDED Code: 123456 (Disclaimer here) Acct: Type: ************5555 VISA VOIDED AMOUNT: $164.38 Resp: VOIDED Code: 123456 Refunds accepted with receipt www.abcstore.com CUSTOMER COPY X___________________________ Customer Name MERCHANT COPY EBT – FOOD BENEFIT SALE (ELECTRONIC BENEFITS TRANSFER) EBT (Electronic Benefits Transfer) provides both food stamp and/or cash benefits to customers. With EBT transactions customers access their benefits through the terminal by using their EBT cards. Merchants must be subscribed to an EBT host and an active PIN Pad is required. Use the chart below to process an EBT Food Stamp Transactions. Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe the EBT Card. Swipe or Enter Card# F For Magic 2:03 Favorites F For V Series CARD MODE 2. Press the Down arrow to select EBT. Press the F4 Key to select EBT. DEBIT 3. For Magic For V Series Terminal displays “BENEFIT TYPE” Press the Up arrow to select FOOD. Terminal displays “BENEFIT TYPE” Press the F2 Key to select FOOD. EBT Benefit Type Food Terminal defaults to “Sale.....Enter Amount $0.00“ 4. Using the keypad input the dollar amount of the food benefit sale then press ENTER. Cash Bal SALE Enter Amount $0.00 PREV 5. EBT Customer Inputs PIN on PIN PAD then presses ENTER. EBT NEXT PIN Continued on next page 61 Dejavoo Systems Instruction Manual V429.12 EBT – FOOD BENEFIT SALE, CONTINUED Step Action Display 6. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 7. The terminal flashes the host response and prints receipt. 8. Terminal returns to the idle prompt. Connecting.... TRANSACTION APPROVED ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 Trans #:1 Clerk #: 09:00 Batch #:1 4 SALE Acct: ************5555 Type: EBT Entry: Swiped Trace#: 123456 Benefit: Food AMOUNT: $164.38 Resp: Code: Approved 123456 FS Ledger Bal: FS Avail Bal: FS Begin Bal: Ch Ledger Bal: Ch Avail Bal: $64.57 $80.00 $100.00 $55.00 $102.00 MERCHANT COPY Dejavoo Systems Instruction Manual V429.12 62 EBT – FOOD BENEFIT VOUCHER SALE When a voice authorization has been previously obtained you should follow the steps below to complete an EBT Voucher Sale using the obtained voice authorization. Step Action Display 02/01/08 1. 2:03 From the IDLE PROMPT, Swipe the EBT Card. Swipe or Enter Card# F For Magic 2. Favorites F For V Series CARD MODE Press the down arrow to select EBT. Press the F4 Key to select EBT. DEBIT For Magic 3. 4. EBT For V Series Terminal displays “BENEFIT TYPE” Terminal displays “BENEFIT TYPE” Press the Up arrow to select FOOD Press the F2 Key to select FOOD EBT Benefit Type Food Cash Bal Terminal defaults to “Sale.....Enter Amount $0.00“ Press the down arrow until you see “VOUCHER SALE… Enter Amount” on the display. VOUCHER SALE Input the dollar amount of the VOUCHER sale then press ENTER. Enter Amount $0.00 PREV EBT NEXT 5. Input the previously obtained voice authorization code, then press ENTER. EBT Appr Code 6. Input the EBT Serial Number from the manual Voucher , then press ENTER. EBT Serial Num Continued on next page 63 Dejavoo Systems Instruction Manual V429.12 EBT – FOOD BENEFIT VOUCHER SALE, CONTINUED Step Action Display 7. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 8. The terminal flashes the host response and prints receipt. 9. Terminal returns to the idle prompt. Connecting.... TRANSACTION APPROVED ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 Trans #:1 Clerk #: 09:00 Batch #:1 4 SALE Acct: ************5555 Type: EBT Entry: Swiped Trace#: 123456 Benefit: Food AMOUNT: $164.38 Resp: Code: Approved 123456 FS Ledger Bal: FS Avail Bal: FS Begin Bal: Ch Ledger Bal: Ch Avail Bal: $64.57 $80.00 $100.00 $55.00 $102.00 MERCHANT COPY Dejavoo Systems Instruction Manual V429.12 64 EBT – FOOD BENEFIT RETURN Use the steps below to process a Return for a Food Benefit Sale. Note that a VOID is not allowed for EBT Food Benefit transactions, a return must be processed instead. Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe the EBT Card. 2:03 Swipe or Enter Card# F For Magic 2. Favorites F For V Series CARD MODE Press the down arrow to select EBT. Press the F4 Key to select EBT. DEBIT For Magic 3. Terminal displays “BENEFIT TYPE” Press the Up arrow to select FOOD. EBT For V Series Terminal displays “BENEFIT TYPE” Press the F2 Key to select FOOD. EBT Benefit Type Food Cash Bal Terminal defaults to “Sale.....Enter Amount $0.00“ 4. Press the down arrow to change the transaction type to RETURN Input the dollar amount of the food benefit return then press ENTER. 5. For Magic For V Series Confirm transaction is correct by pressing the up arrow to select OK. Confirm transaction is correct by pressing the F2 Key to select OK. RETURN Enter Amount $0.00 PREV EBT NEXT RETURN Amount: OK $14.33 CANCEL Continued on next page 65 Dejavoo Systems Instruction Manual V429.12 EBT – FOOD BENEFIT RETURN, CONTINUED Step 6. 7. 8. 9. Action Display Customer Inputs PIN on PIN PAD then presses ENTER. PIN The terminal communicates out to the host (via dialing or IP connection) Connecting.... Terminal displays “Connecting... Transmitting.... Receiving Data...” TRANSACTION APPROVED The terminal flashes the host response and prints receipt. Terminal returns to the idle prompt. ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ______________________ 04/07/07 09:00 Trans #:1 Batch #:1 RETURN Acct: ************5555 Type: EBT Entry: Swiped Trace#: 123456 Benefit: Food AMOUNT: $164.38 Resp: Code: FS Ledger Bal: FS Avail Bal: FS Begin Bal: Ch Ledger Bal: Ch Avail Bal: Approved 123456 $64.57 $80.00 $100.00 $55.00 $102.00 MERCHANT COPY Dejavoo Systems Instruction Manual V429.12 66 EBT – FOOD BENEFIT VOUCHER RETURN Use the steps below to process a Return for a Food Benefit Voucher Sale. Note that a VOID is not allowed for EBT Food Benefit transactions, a return must be processed instead. Step Action Display 02/01/08 1. 2:03 From the IDLE PROMPT, Swipe the EBT Card. Swipe or Enter Card# F For Magic 2. Favorites F For V Series CARD MODE Press the down arrow to select EBT. Press the F4 Key to select EBT. DEBIT For Magic 3. EBT For V Series Terminal displays “BENEFIT TYPE” Terminal displays “BENEFIT TYPE” Press the Up arrow to select FOOD. Press the F2 Key to select FOOD. EBT Benefit Type Food Cash Bal Terminal defaults to “Sale.....Enter Amount $0.00“ VOUCHER RETURN 4. Press the Up arrow to change the transaction type to VOUCHER RETURN Input the dollar amount of the food benefit voucher return then press ENTER. 5. Enter Amount $0.00 PREV Input authorization code from the Voucher Sale that is being returned, and then press ENTER. EBT NEXT EBT Appr Code Continued on next page 67 Dejavoo Systems Instruction Manual V429.12 EBT – FOOD BENEFIT VOUCHER RETURN, CONTINUED Step 6. 7. 8. 9. 10. 11. Action Display EBT Serial Num Input the EBT Serial Number from the Voucher, and then press ENTER. For Magic For V Series Confirm transaction is correct by pressing the up arrow to select OK. Confirm transaction is correct by pressing the F2 Key to select OK. Customer Inputs PIN on PIN PAD then presses ENTER. The terminal communicates out to the host (via dialing or IP connection) RETURN Amount: $14.33 OK CANCEL PIN Connecting.... Terminal displays “Connecting... Transmitting.... Receiving Data...” The terminal flashes the host response and prints receipt. TRANSACTION APPROVED Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12 68 EBT – CASH BENEFIT SALE Use the chart below to process an EBT Cash Benefit Sale Transaction. Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe the EBT Card. Swipe or Enter Card# F For Magiv 2. 2:03 Favorites F For V Series CARD MODE Press the Down arrow to select EBT. Press the F4 Key to select EBT. DEBIT EBT MAGIC LINE Terminal displays “BENEFIT TYPE” 3. Press the Middle Hot Key (AKA: Favorites Key) to select CASH. Food V SERIES EBT EBT Benefit Type Benefit Type Cash Bal Food F1 Terminal defaults to “Sale.....Enter Amount $0.00“ 4. Using the keypad input the dollar amount of the cash benefit sale then press ENTER. 5. 6. F2 F3 Bal F4 SALE Enter Amount $0.00 PREV Input the customer’s Cash back amount then press ENTER. Cash EBT NEXT CASHBACK Enter Amount Customer Inputs PIN on PIN PAD then presses ENTER. $0.00 PIN Continued on next page 69 Dejavoo Systems Instruction Manual V429.12 EBT – CASH BENEFIT SALE, CONTINUED Step Action Display 7. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 8. The terminal flashes the host response and prints receipt. 9. Terminal returns to the idle prompt. Connecting.... TRANSACTION APPROVED ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 Trans #:1 09:00 Batch #:1 SALE Acct: ************5555 Type: EBT Entry: Swiped Trace#: 123456 Benefit: Cash AMOUNT: $164.38 Resp: Code: FS Ledger Bal: FS Avail Bal: FS Begin Bal: Ch Ledger Bal: Ch Avail Bal: Approved 123456 $64.57 $80.00 $100.00 $55.00 $102.00 MERCHANT COPY Dejavoo Systems Instruction Manual V429.12 70 EBT – CASH BENEFIT VOUCHER SALE Use the chart below to process an EBT Cash Benefit Voucher Sale Transaction. Step Action Display 02/01/08 1. 2:03 From the IDLE PROMPT, Swipe the EBT Card. Swipe or Enter Card# F For Magic 2. Favorites F For V Series CARD MODE Press the Down arrow to select EBT. Press the F4 Key to select EBT. DEBIT EBT MAGIC LINE Terminal displays “BENEFIT TYPE” 3. Press the Middle Hot Key (AKA: Favorites Key) to select CASH. Food V SERIES EBT EBT Benefit Type Benefit Type Cash Bal Food F1 Cash F2 F3 Bal F4 Terminal defaults to “Sale.....Enter Amount $0.00“ 4. Press the Up arrow to change the transaction type to VOUCHER SALE Input the dollar amount of the Cash Benefit Voucher Sale then press ENTER. 5. Input the previously obtained voice authorization code, then press ENTER. 6. Input the EBT Serial Number from the manual Voucher , then press ENTER. VOUCHER SALE Enter Amount $0.00 PREV EBT NEXT EBT Appr Code EBT Serial Num Continued on next page 71 Dejavoo Systems Instruction Manual V429.12 EBT – CASH BENEFIT VOUCHER SALE, CONTINUED Step 7. Action Display CASHBACK Input the customer’s Cash back amount then press ENTER. 8. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting.... Receiving Data...” 9. Terminal returns to the idle prompt. Enter Amount $0.00 Connecting.... ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 Trans #:1 09:00 Batch #:1 SALE Acct: ************5555 Type: EBT Entry: Swiped Trace#: 123456 Uchr#: 12345679 Benefit: Cash AMOUNT: $164.38 Resp: Code: FS Ledger Bal: FS Avail Bal: FS Begin Bal: Ch Ledger Bal: Ch Avail Bal: Approved 123456 $64.57 $80.00 $100.00 $55.00 $102.00 MERCHANT COPY Dejavoo Systems Instruction Manual V429.12 72 EBT – BALANCE INQUIRY Use the chart below to process an EBT Balance Inquiry. Step Action Display 02/01/08 1. From the IDLE PROMPT, Swipe the EBT Card. Swipe or Enter Card# F For Magic 2. 2:03 Favorites F For V Series CARD MODE Press the Down arrow to select EBT. Press the F4 Key to select EBT. DEBIT 3. For Magic For V Series Terminal displays “BENEFIT TYPE” Terminal displays “BENEFIT TYPE” Pres the Down arrow to select BALANCE. Pres the F4 Key to select BALANCE. For Magic 4. 5. 6. EBT EBT Benefit Type Food Cash Bal For V Series Terminal displays “BENEFIT TYPE” Terminal displays “BENEFIT TYPE” • Press the up arrow for FOOD balance • Press the F2 Key for FOOD balance • Press the Middle Hot Key for CASH balance. • Press the F3 Key for CASH balance. • Press the down arrow for BOTH • Press the F4 Key for BOTH Customer Inputs PIN on PIN PAD then presses ENTER. The terminal communicates out to the host (via dialing or IP connection) EBT Food Cash Both PIN Connecting.... Terminal displays “Connecting... Transmitting.... Receiving Data...” Continued on next page 73 Dejavoo Systems Instruction Manual V429.12 EBT – BALANCE INQUIRY, CONTINUED Step Action Display Printing…. 7. Prints the requested EBT balance information. 8. Terminal returns to the idle prompt. EBT RECEIPT – FOOD BAL INQUIRY EBT RECEIPT – CASH BAL INQUIRY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 04/07/07 09:00 Ch Ledger Bal: Ch Avail Bal: $75.00 $101.00 FS Ledger Bal: FS Avail Bal: FS Begin Bal: 09:00 $75.00 $76.00 $100.00 Dejavoo Systems Instruction Manual V429.12 74 UNIVERSAL TERMINAL FEATURES (CORE MENU) The following section provides feature explanations and steps for global terminal settings. Due to the secure multiple application capabilities of the Dejavoo product each host application functions independently, it is for this reason that the Core System Menu is where you will find features that share information of all applications combined. The Global Terminal features outlined in this section are as follows: Date & Time Keyboard Beep Communication Settings Loyalty Display Contrast Printer Contrast Global Reports Training Mode Backlight Settings Security Settings Global Settlement Download Software: For assistance with this menu option please contact your Help Desk or Merchant Services provider. EDIT THE DATE & TIME Use the steps below to edit the Date & Time in your Dejavoo terminal. Date is in MM (2 digit month) DD (2 digit day) YY (2 digit year) and Time is in Military format HH (2 digit hour) MM (2 digit minute) SS (2 digit second) both entries done without spaces. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 2:03 Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select. Favorites F Core Menu Reports → Favorites → Utility → Utility 3. Press the Green ENTER key to select SETTINGS. Settings → Software Download → Communications → Continued on next page 75 Dejavoo Systems Instruction Manual V429.12 EDIT THE DATE & TIME, CONTINUED Step Action Display Settings 5. Press the Green ENTER key to select DATE AND TIME. Date and Time → Display → Backlight → Use the yellow backspace key to clear the date currently set in the terminal. 6. Use the keypad to input the correct date in MMDDYY format. Date [MMDDYY] 071208 Press the Green ENTER key to confirm date is accurate. Use the yellow backspace key to clear the time currently set in the terminal. 7. Use the keypad to input the correct time in Military format HHMMSS (hour, minute, second) format. Time [HH:MM:SS] Press the Green ENTER key to confirm date is accurate. 160422 *Note: for a chart of military time conversions see below. 8. Terminal returns to the Settings main menu. MILITARY TIME CONVERSION CHART Regular Time Military Time Regular Time Military Time Midnight 0000 Noon 1200 1:00 a.m. 0100 1:00 p.m. 1300 2:00 a.m. 0200 2:00 p.m. 1400 3:00 a.m. 0300 3:00 p.m. 1500 4:00 a.m. 0400 4:00 p.m. 1600 5:00 a.m. 0500 5:00 p.m. 1700 6:00 a.m. 0600 6:00 p.m. 1800 7:00 a.m. 0700 7:00 p.m. 1900 8:00 a.m. 0800 8:00 p.m. 2000 9:00 a.m. 0900 9:00 p.m. 2100 10:00 a.m. 1000 10:00 p.m. 2200 11:00 a.m. 1100 11:00 p.m. 2300 Dejavoo Systems Instruction Manual V429.12 76 ADJUSTING THE DISPLAY CONTRAST Use the steps below to adjust the contrast on your terminal display. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 2:03 Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select. Favorites F Core Menu Reports → Favorites → Utility → Utility 3. Press the Green ENTER key to select SETTINGS. Settings → Software Download → Communications → 4. Press the down arrow to highlight DISPLAY Press the Green ENTER key to select. Settings Date and Time→ Display → Backlight → 5. Use the up and down arrow keys to increase and decrease the display contrast as desired. Display contrast Press the Green ENTER key to save your setting. Valid 6. 77 Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V429.12 TERMINAL DISPLAY BACKLIGHT SETTINGS Use the steps below to configure the backlight settings on the terminal display. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. 2:03 Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight UTILITY Favorites F Core Menu Reports → Favorites → Press the Green ENTER key to select. Utility → Utility 3. Press the Green ENTER key to select SETTINGS. Settings → Software Download → Communications → 4. Press the BACKLIGHT. down arrow to highlight Settings Date and Time→ Display → Press the Green ENTER key to select. 5. 6. Backlight → For Magic For V Series Press the uparrow to select YES and activate the terminals backlight or press the down arrow to select NO and deactivate. Press the F2 Key to select YES and activate the terminals backlight or press the F4 Key to select NO and deactivate. Use the up and down arrow keys to increase and decrease the seconds for the backlight timeout. Activate Backlight? Yes No Backlight Timeout Setup 5 Press the Green ENTER key to save your setting. 7. Backlight + - - + Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V429.12 78 Keyboard Beep On/Off Use the steps below to turn the terminal’s keyboard beep on or off. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. 2:03 Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight UTILITY. Favorites F Core Menu Reports → Favorites → Press the Green ENTER key to select. Utility → Utility 3. Press the Green ENTER key to select SETTINGS. Settings → Software Download → Communications → 4. Press the down arrow to highlight KEYBOARD. Settings Display→ Backlight → Press the Green ENTER key to select. Keyboard → Press the button below the desired selection: 5. • YES turns the Keyboard beep ON • NO turns the Keyboard beep OFF • CANCEL to cancel the MAGIC LINE Warning Warning Keyboard Beep ? Keyboard Beep ? Yes No 79 Yes Cancel action 6. V SERIES F1 Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V429.12 F2 No Cancel F3 F4 ADJUSTING THE PRINTER CONTRAST Use the steps below to adjust the contrast for the terminal’s printer. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. 2:03 Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight UTILITY Favorites F Core Menu Reports → Favorites → Press the Green ENTER key to select. Utility → Utility 3. Press the Green ENTER key to select SETTINGS. Settings → Software Download → Communications → 4. Press the down arrow to highlight PRINTER. Press the Green ENTER key to select. Settings Backlight → Keyboard → Printer → 5. For Magic For V Series Use the up and down arrow keys to increase and decrease the printer contrast as desired. Use the F2 and F4 keys to increase and decrease the printer contrast as desired. Press the Green ENTER key to save your setting. 6. Press the Green ENTER key to save your setting. Printer Control Valid Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V429.12 80 SECURITY SETTINGS (CORE MENU) Dejavoo’s secure multi-application functionality allows applications to coexist yet function independent of each other. Terminal level passwords are configurable for each host application and for the Core Menu. The following are security option that can be configured for the Core Menu: Menu Security Edit Password Retrieve Password MENU SECURITY (CORE MENU) Use the chart below to configure the password requirement for accessing Core Menu options. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 2:03 Swipe or Enter Card# F 2. Favorites From the Core Main Menu use the down arrow to highlight UTILITY Reports → Press the Green ENTER key to select. Favorites → Core Menu Utility → 3. From the Core Main Menu use the down arrow to highlight SECURITY Press the Green ENTER key to select. Utility Communications → Favorites → Security → 4. Press the Green ENTER key to select Menu Utility. Security Backlight →→ Menu Utility Edit Password → Use the arrow keys to highlight desired option. 5. 6. 81 Press the Green ENTER key to select. Note: The Menu Security option that is currently set for the Core Menu will be marked with an asterisk (*). Menu Security Backlight → Password On → Password Off → Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V429.12 F EDIT PASSWORD (CORE MENU) As stated in the About this Manual section, the Terminal’s default password is 1234. The default password can be customized to an alphanumeric password of choice. When changing the password from the default password the first time you are prompted to set up 1 of 3 security questions. If the customized password is ever forgotten it can be retrieved by the terminal after providing the security information you provided here. For more information on retrieving a password see page 139. Use the steps below to Edit the current Core Menu password. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. 2:03 Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight UTILITY Favorites F Core Menu Reports → Favorites → Press the Green ENTER key to select. Utility → 3. From the Core Main Menu use the down arrow to highlight SECURITY Press the Green ENTER key to select. Utility Communications → Favorites → Security → 4. 5. Press the down arrow to highlight EDIT PASSWORD. Press the Green ENTER key to select. Security Menu Utility → Edit Password → Edit Password → Use the up and down arrow keys to highlight a security question to be set up. Press the Green ENTER key to select. Note: This will only prompt the first time the password is changed from the factory default. Question Middle Name Backlight → → Mom’s Bday → Last 4 of SS# → Continued on next page Dejavoo Systems Instruction Manual V429.12 82 EDIT PASSWORD (CORE MENU), CONTINUED Step 6. Action Display Use the alphanumeric key pad to set up your answer to the chosen security question. Press the Green ENTER key to confirm your answer. Use the key pad to input the terminals current password, the one you wish to change. 7. Question SECURE QUESTION Last 4 of SS# #### Question CURRENT PASSWORD Press the Green ENTER key to confirm. Note: If this is the first time the password has been changed the default password is 1234. 8. Use the key pad to input the customized NEW password, you are changing it to. Press the Green ENTER key to confirm. 9. Use the key pad to re-enter the customized NEW password, for confirmation. 83 Question NEW PASSWORD #### Question CONFIRM PASSWORD #### Press the Green ENTER key. 10. #### Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V429.12 RETRIEVE PASSWORD (CORE MENU) When a password is forgotten it is possible to retrieve it at the terminal. To do this, the terminal will prompt for the answer to the security information previously set up when the password was first edited from the default password of 1234. For more information on how to edit the password see page 139. Use the steps below to retrieve a forgotten password from the terminal. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu use the down arrow to highlight RETRIEVE PASSWORD Favorites → Press the Green ENTER key to select. Utility → F Core Menu Retrieve Password → 3. 4. Use the alphanumeric keypad to input the answer to your previously set up security question. Press the Green ENTER key to confirm your answer. The terminal will display the current password for 3 seconds. Question SECURE QUESTION Last 4 of SS# #### PASSWORD 9876 5. Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V429.12 84 COMMUNICATION SETTINGS (MODEM) The following options enable edits to the following modem communication parameters: Dialing Prefix Dialing Suffix Dial Type The definition of each modem communication parameter is as follows: Dialing Prefix When a number (i.e.: 9) is needed before a phone # to dial out. Dialing Suffix When a number (i.e.: 9) is needed after a phone # to dial out. Dial Type Sets the dial to either Touch Tone or Pulse dial. Use the steps below to edit the terminals global communication settings from the Core Menu: Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 2:03 Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight UTILITY Press the Green ENTER key to select. Favorites F Core Menu Reports → Favorites → Utility → 3. From the Core Main Menu use the down arrow to highlight COMMUNICATIONS Press the Green ENTER key to select. Utility Settings → Software Download → Communications → 4. Use the down arrow key to highlight LOCAL PARAMS. Press the Green ENTER key to select. Communications Print Details → Test → Local Params → Local Parameters 5. Press the Green ENTER key to select MODEM. Backlight → Modem → Ethernet → Continued on next page 85 Dejavoo Systems Instruction Manual V429.12 COMMUNICATION SETTINGS (MODEM), CONTINUED Step Action For 6. 8. 9. 10. 11. Then Dialing Prefix Press Enter & go to step 7 Dialing Suffix Press arrow 1X & press ENTER. Skip to step 9 Dial Type 7. Display Modem Prefix Suffix Dial Type Press arrow 2X’s & press ENTER. Skip to step 11 Using the keypad input the desired dialing prefix. Enter # to dial: Press the Green ENTER button to confirm. Terminal returns to the modem communications menu. Using the keypad input the desired dialing suffix. Dial Suffix: Enter # to dial: Press the Green ENTER button to confirm. Terminal returns to the modem communications menu. Use the up and down arrow keys to highlight desired option. Press the Green ENTER key to select. Note: The Dial Type option that is currently set for the Modem Communication will be marked with an asterisk (*). 12. Dial Prefix: ETHERNET MODE Backlight → Tone → Pulse → Terminal returns to the modem communications menu. Dejavoo Systems Instruction Manual V429.12 86 COMMUNICATION SETTINGS (ETHERNET) The following options enable edits to the following Ethernet communication parameters: DHCP or Static IP Communication Parameters The definition of each Ethernet communication parameter is as follows: Mode Configures the choice of DHCP or Static IP for Ethernet communication. Set Up Sets up Static IP parameters for Ethernet communication. Use the steps below to edit the terminals global communication settings from the Core Menu: Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu use the down arrow to highlight UTILITY Reports → Press the Green ENTER key to select. Favorites → F Core Menu Utility → 3. From the Core Main Menu use the down arrow to highlight COMMUNICATIONS Press the Green ENTER key to select. Utility Settings → Software Download → Communications → 4. Use the down arrow key to highlight LOCAL PARAMS. Press the Green ENTER key to select. Communications Print Details → Test → Local Params → 5. Use the down arrow key to highlight ETHERNET. Modem → Press the Green ENTER key to select. Ethernet → Local Parameters Continued on next page 87 Dejavoo Systems Instruction Manual V429.12 COMMUNICATION SETTINGS (ETHERNET), CONTINUED Step Action For 6. Then Mode Press Enter & go to step 7 Set Up Static IP Press arrow 1X & press ENTER. Skip to step 10 If 7. Display Ethernet Mode Set up Then DHCP Press Enter & stop Static Press arrow 1X & press ENTER. Proceed to step 8 ETHERNET MODE Backlight → DHCP → Note: The Ethernet Mode option that is currently set for the Modem Communication will be marked with an asterisk (*). 8. Use the up and down arrow keys to highlight desired option. Press the Green ENTER key to select. Note: Repeat to configure each IP parameter setting. 9. Static → Static Params IP → Netmask → Gateway → Terminal returns to the Ethernet communications menu. For Magic For V Series Ethernet Setup 10. Press the down arrow key for NO. Press the F4 key for NO. Use DHCP ? Yes No Use the keypad to input the static IP address in the following format: NNN.NNN.NNN.NNN 11. To edit additional IP Params such as: Netmask, Gateway, DNS1 & DNS2 continue to press the down arrow (Magic) or F4 Key (V Series) for NEXT after each entry. When Static IP parameters have been completed press the Middle Hot Key (Magic) or F3 Key (V Series) for DONE. 12. Ethernet Setup: IP 000.000.000.000 Prev Done Next Terminal returns to the Ethernet communications menu. Dejavoo Systems Instruction Manual V429.12 88 SETTLEMENT (FOR ALL APPLICATIONS) Dejavoo provides features and options for efficient management of multiple applications. The Global Settlement feature allows for batch configuration and batch settlement of all active applications at the same time. Global Daily Settlement Global Batch Settings For Example: XYZ Merchant is subscribed to Credit and Debit, Gift Card and Check applications. He wants all three applications to batch at the same time so he uses the Settlement option in the Core Menu to configure the batch settings for all applications. Settle Daily Batch (FOR ALL APPLICATIONS) Use the steps below to manually settle the daily batch for all terminal applications. (i.e.: Credit, Debit, Gift Card, Check, Loyalty, etc.) Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. From the Core Main Menu press the Green ENTER key to select SETTLEMENT. 2:03 Favorites Core Menu Settlement → Reports → Favorites → Settlement 3. 4. Press the Green ENTER key to select SETTLE DAILY BATCH. Batch Settings → Terminal Dials Out and displays responses. Connecting..... (Connecting...Connected...Sending...Receiving... (host response) 5. Screen Flashes Host Response i.e.: “Approved’ or “Declined”. 6. Batch Report Prints and the terminal returns to the Core Menu. 89 Settle Daily Batch → Dejavoo Systems Instruction Manual V429.12 . F Batch Settings (FOR ALL APPLICATIONS) Use the chart below to designate automatic batch options for all terminal applications. (i.e.: Credit, Debit, Gift Card, Check, Loyalty, etc.) Configure settings for transaction settlement to be one of the following options: (1) Automatically dial to each applications host for settlement at a specified time. (2) Automatically settle without communicating and dialing to any of the terminals host. (3) Disable automatic batching for all applications by turning the option completely off. Note: When disabling automatic batch it is important to note that the merchant will need to manually batch his/her transactions (see page 89) For Example: Step 1. 1. The merchant wants the terminal to dial out at 3:00am and send all open batches to the corresponding host processors for settlement. He/she selects the option for Automatic DIAL. 2. The merchant wants the terminal to purge all open batches and print out a batch report because all host processors are settling the batch without terminal communication, He/she selects the option for Automatic NO DIAL. 3. The merchant wants to manually initiate the batch settlement process for all applications and does not want the terminal to settle at any time or with any host automatically. He/she selects the OFF option. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 3. From the Core Main Menu press the Green ENTER key to select SETTLEMENT. Press the down arrow key to highlight BATCH SETTINGS. Press the Green ENTER key to select. 2:03 Favorites F Core Menu Settlement → Reports → Favorites → Settlement Settle Daily Batch → Batch Settings → Continued on next page Dejavoo Systems Instruction Manual V429.12 90 BATCH SETTINGS (FOR ALL APPLICATIONS), CONTINUED Step Action Display Use the up arrow, middle key - , or down arrow , to configure the terminals automatic settlement options. If 4. 5. Then Dial Press the up Arrow (Magic) or F2 Key (V Series) No Dial Press the middle (favorites) button (Magic) or F3 Key (V Series) Off Batch Settings Automatic? Dial NoDial Off Press the down arrow (Magic) or F4 Key (V Series) Use the keypad to input the desired time to have the terminal dial out automatically and settle open transactions. Note: Time format is HH:MM and is in military format. Batch Time Time [HHMM] 03:00 Ie; 4:00pm would be input as 16:00 while 4:00am is 04:00. 6. Use the keypad to input how many minutes before the terminal should continue to retry to close the batch should the first attempt be unsuccessful. Press ENTER to confirm. Note: The example to the right shows that the terminal will dial out every ten minutes to retry the settlement. 7. Use the keypad to input the time period the terminal should continue to try to close the batch. Press ENTER to confirm. 91 Retry Interval [HHMM] 00:10 Batch Time Retry Period [HHMM] Ie: The terminal will continue to retry the settlement every 10 minutes for up to 1 hour according to the example on the right. 8. Batch Time Terminal Returns to the Core Menu. Dejavoo Systems Instruction Manual V429.12 01:00 REPORTS (FOR ALL APPLICATIONS) Dejavoo provides features and options for efficient management of multiple applications. The Global Report options provide cumulative reporting of all active terminal applications. Global Daily Report Global Summary Report For Example: ABC Merchant is subscribed to Credit and Debit, Gift Card and Check applications. He/she wants to print a report that will show transaction totals for all three applications on the same report. He uses the Summary Report option in the Core Menu to print totals for all applications. . * For information on how to print a report for a specific host application only see page 103. DAILY REPORT (FOR ALL APPLICATIONS) This Core Menu option provides daily report information for ALL active terminal applications. The Daily Report prints the transaction #, Card Type, Transaction Type, Last four digits of the Account Number and dollar amount for each transaction that are in the current/open batch. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu press the down arrow key to highlight REPORTS. Settlement → Press the Green ENTER key to select. Reports → F Core Menu Favorites → 3. From the Report Menu press ENTER to select DAILY REPORT. 4. Terminal returns to the Core Menu. Report Menu Daily Report → Summary Report → Dejavoo Systems Instruction Manual V429.12 92 SUMMARY REPORT (FOR ALL APPLICATIONS) This Core Menu option provides transaction totals information for ALL active terminal applications. This Summary Report prints total amounts for each transaction type for all active applications in the current and open batch. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu press the down arrow key to highlight REPORTS. Settlement → Press the Green ENTER key to select. Reports → Core Menu Favorites → 3. From the Report Menu press ENTER to select SUMMARY REPORT. Report Menu Daily Report → Summary Report → 4. 93 Terminal returns to the Core Menu. Dejavoo Systems Instruction Manual V429.12 F RETRIEVE PASSWORD (CORE MENU) When a password is forgotten it is possible to retrieve it at the terminal. To do this, the terminal will prompt for the answer to the security information previously set up when the password was first edited from the default password of 1234. For more information on how to edit the password see page 139. Use the steps below to retrieve a forgotten password from the terminal. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu use the down arrow to highlight RETRIEVE PASSWORD Favorites → Press the Green ENTER key to select. Utility → F Core Menu Retrieve Password → 3. 4. 5. Use the alphanumeric keypad to input the answer to your previously set up security question. Press the Green ENTER key to confirm your answer. The terminal will display the current password for 3 seconds. Question SECURE QUESTION Last 4 of SS# #### 02/01/08 PASSWORD 2:03 9876 Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V429.12 94 TRAINING MODE ON/OFF Use the directions below to turn training mode ON or OFF *Note: All ations in Training Mode are fictitious and NOT real. To process live actions and transactions in the terminal you must have Training Mode OFF. When Training Mode is on the terminal idle prompt will blink “TRAINING MODE” and every receipt and report will print with a training mode disclaimer/reminder at the bottom of the print. . Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 2:03 Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight UTILITY. Press the Green ENTER key to select. Favorites F Core Menu Reports → Favorites → Utility → 3. Press the up arrow to highlight TRAINING MODE. Press the Green ENTER key to select. UTILITY Training Mode → Loyalty → Restart Terminal → The terminal will prompt “ENTER TRAINING MODE?” 4. 5. 95 For Magic For V Series Press the Up arrow for YES to turn Training Mode ON or Press the Down arrow for NO to turn Training Mode OFF. Press the F2 Key for YES to turn Training Mode ON or Press the F4 Key for NO to turn Training Mode OFF. Training Mode Enter Training Mode? YES NO When put in Training Mode, the terminal will print out a disclaimer advising that transactions run in Training Mode are fictitious and not live actions or transactions. If Training Mode is on the idle prompt will blink “TRAINING MODE” to remind you the terminal is not in live mode. Dejavoo Systems Instruction Manual V429.12 LOYALTY CONFIGURING POINTS PER DOLLAR Use the directions below to configure how many points customers will earn for every dollar they at the merchant location. *Note: Consumers participating in the loyalty program will be prompted for their mobile phone number during the transaction to identify their loyalty account. Step 6. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. 2:03 Swipe or Enter Card# F 7. Favorites From the Core Main Menu use the down arrow to highlight UTILITY. Reports → Press the Green ENTER key to select. Favorites → F Core Menu Utility → 8. Press the up arrow to highlight LOYALTY UTILITY Training Mode → Press the Green ENTER key to select. Loyalty → Restart Terminal → 9. Press the Green ENTER Key to select POINTS PER DOLLAR. Loyalty Points Per Dollar → Points to Free Item → Free Item → Continued on next page Dejavoo Systems Instruction Manual V429.12 96 LOYALTY - CONFIGURING POINTS PER DOLLAR, CONTINUED Step Action Display Loyalty 10. Using the keypad input the number of points you would like to award for each dollar spent and press the Green ENTER Key. Points Per Dollar: 1 11. 97 Terminal display will flash with the response confirming the new Points per Dollar setting. (Example – Points per Dollar set to 1) and return to the Loyalty Menu. Dejavoo Systems Instruction Manual V429.12 LOYALTY - CONFIGURING POINTS TO FREE ITEM Use the directions below to configure how many points a customer needs to accrue to receive their reward or “Free Item”. *Note: Consumers participating in the loyalty program will be prompted for their mobile phone number during the transaction to identify their loyalty account. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. 2:03 Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight UTILITY. Favorites F Core Menu Reports → Favorites → Press the Green ENTER key to select. Utility → 3. Press the up arrow to highlight LOYALTY UTILITY Training Mode → Press the Green ENTER key to select. Loyalty → Restart Terminal → 4. Use the up or down arrow keys to highlight POINTS TO FREE ITEM and press the Green ENTER Key. (If there is already something in that field, press the Yellow BACK Key to delete.) 5. Using the keypad input the threshold for number of points the Customer must earn to receive their award and press the Green ENTER Key. (Use the yellow back space key to clear out the field.) 6. Loyalty Points Per Dollar → Points to Free Item → Free Item → Loyalty Points to Free Item 500 The terminal display will flash with the response confirming the new Points to Free Item setting. (Example: Points to Free Item Set to 500) Dejavoo Systems Instruction Manual V429.12 98 LOYALTY - CONFIGURING FREE ITEM Use the directions below to configure what the reward or “Free Item” will be when the customer reaches the reward point threshold. *Note: Consumers participating in the loyalty program will be prompted for their mobile phone number during the transaction to identify their loyalty account. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. 2:03 Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight UTILITY. Press the Green ENTER key to select. 3. Press the up arrow to highlight LOYALTY Press the Green ENTER key to select. Favorites F Core Menu Reports → Favorites → Utility → UTILITY Training Mode → Loyalty → Restart Terminal → Loyalty 4. Use the up or down arrow keys to highlight FREE ITEM and press the Green ENTER Key. Points Per Dollar → Points to Free Item → Free Item → Using the alphanumeric keypad input the Free Item the customer will be awarded when they meet the point threshold. 5. Then press the Green ENTER Key. Loyalty Free Item Free Appetizer 6. 99 (Use the yellow back space key to clear out the field if necessary) The Terminal display will flash with the response confirming the Free Item to be awarded. (Example – Free Item set to Free Appetizer.) Dejavoo Systems Instruction Manual V429.12 LOYALTY PROGRAM – OPT IN/OUT – DURING SALES TRANSACTION Follow the steps below during a Sale Transaction to opt a new customer into the Loyalty Program. Points can only be redeemed when the card is swiped. *Note: Points are tracked by card only. Using different credit cards will result in separate point balances per card. The customer will have the opportunity to opt in or out for each different card swiped in the terminal. Step Action Display 02/01/08 1. From the Idle Prompt, SWIPE the Credit or Debit card. Swipe or Enter Card# F 2. INPUT the dollar amount ($0.00) of the Sale and press the Green ENTER Key Favorites Enter Amount $0.00 4. The Terminal will prompt, “Would you like to be part of Loyalty? YES or NO…” Use the uparrow key to select YES or the down arrow key for NO. 5. Debit NEXT Connecting.... The Terminal will connect with the HOST and display the response, “Connecting…Sending…Receiving” before providing the Approval Response. For Magic F SALE PREV 3. 2:03 For V Series The Terminal will prompt, “Would you like to be part of Loyalty? YES or NO…” Use the F2 key to select YES or the F4 key for NO. Loyalty Would You Like To Be Part of Loyalty? Yes No ** Upon Approval the Terminal will print out the Sale Receipt which will then include the Points Earned on that transaction, the Points Balance and Number of Points needed to receive Reward. ** Dejavoo Systems Instruction Manual V429.12 100 LOYALTY PROGRAM – RECEIPT EXAMPLES Customer Copy Merchant Copy ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------04/07/07 09:00 Trans #:1 Batch #:1 ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------04/07/07 09:00 Trans #:1 Batch #:1 SALE SALE Acct: ***********5555 Type: VISA Entry: Card Swiped Server (2): Lisa Acct: ***********5555 Type: VISA Entry: Card Swiped Server (2): Lisa AMOUNT: AMOUNT: TIP AMT: $50.35 $___.___ Tip Sugg. 1: Tip Sugg. 2: Tip Sugg. 3: Resp: Code: -----------------------------------$___.___ TOTAL AMT: $___.___ 15% 18% 20% $___.___ TIP AMT: -----------------------------------TOTAL AMT: $50.35 Tip Sugg. 1: Tip Sugg. 2: Tip Sugg. 3: 7.55 9.06 10.07 15% 18% 20% Resp: Code: Approved 123456 7.55 9.06 10.07 Approved 123456 Points Earned: Points Balance: Congratulations you Have won a 10% Discount Only 150 more points to receive reward Your New Points Balance is 10 (Disclaimer here) Refunds accepted with receipt www.abcstore.com X___________________________ Customer Name MERCHANT COPY 101 50 350 CUSTOMER COPY Dejavoo Systems Instruction Manual V429.12 CREDIT/DEBIT APPLICATION MENU RUN A TRANSACTION By selecting “Run a Transaction” in the credit/debit application menu the terminal will initiate a credit/debit transaction. This option is in addition to the terminal default of swiping or manually entering a card number from the idle prompt. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Dejavoo Core Menu. 2:03 Swipe or Enter Card# F Favorites F Core Menu 2. From the Core Main Menu use the up arrow to highlight APPLICATIONS. Press the Green ENTER key to select. 3. Use the navigation keys CREDIT/DEBIT application. to Retrieve Password → Applications → highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. Utility → Use the up and down arrow keys to highlight RUN A TRANSACTION Press the Green ENTER key to select. Credit / Debit Menu Run a Transaction → Reports → Host Utility → 02/01/08 5. The terminal returns to the idle prompt ready to process a Credit/Debit transaction. F 6. 2:03 Credit/Debit Swipe or Enter Card# Favorites F Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12 102 REPORTS (CREDIT/DEBIT) The Dejavoo Credit/Debit application provides a variety of report options including the option to customize reports at the terminal level. Report options allow the user a variety of report types Including: Daily Report History Report Summary Report Report Generator Detailed Report Custom Reports DAILY REPORT The Daily Report prints the transaction #, Card Type, Transaction Type, Last four digits of the Account Number and dollar amount for transactions that are in the current/open batch. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 4. Use the down arrow to highlight REPORT. Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Run a Transaction → Report → Host Utility → Continued on next page 103 Dejavoo Systems Instruction Manual V429.12 DAILY REPORT, CONTINUED Step Action 5. From the Report Menu highlight the option for DAILY REPORT. 6. Display Report Menu Daily Report → Summary Report → Detailed Report → Press the Green ENTER key to select. Terminal returns to the Report Menu. See Report Example Below. MY BUSINESS 123 MAIN ST. ANYTOWN, NY 11111 1-800-555-1212 -------------------------Daily Report ========================== 08/01/2007 13:09:00 -------------------------Terminal Number: Merchant Number: Batch Number: -------------------------EDC: CREDIT Trn Crd Tp Acct $ Amount ************************** 1 VIS SL 1111 10.00 2 M/C SL 5454 55.40 3 VIS VS 1111 10.00 ************************** CREDIT Records: 3 CREDIT Total: 55.40 ========================== EDC: DEBIT Trn Tp Acct $ Amount ************************** 1 SL 7890 17.00 2 SL 8901 37.00 ************************** DEBIT Records: 2 DEBIT TOTAL: 54.00 Incl. Cash Back 10.00 ========================== Records: Overall: 5 109.40 End of Report Dejavoo Systems Instruction Manual V429.12 104 SUMMARY REPORT The Summary Report prints total amount s for each transaction type that is in the current and open batch. Step 1. Action Display From the idle prompt press the ENTER key to access the Dejavoo Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 4. Use the down arrow key to highlight the option for REPORT. 5. From the Report Menu highlight the option for SUMMARY REPORT. Press the Green ENTER key to select. Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Run a Transaction → Report → Host Utility → Report Menu Daily Report → Summary Report → Detailed Report → Continued on next page 105 Dejavoo Systems Instruction Manual V429.12 SUMMARY REPORT, CONTINUED Step 6. Action Terminal returns to the Report Menu. Display See Report Example Below. .......................... MY BUSINESS 123 MAIN ST. ANYTOWN, NY 11111 1-800-555-1234 -------------------------Summary Report -------------------------08/01/2008 13:09:00 -------------------------Terminal Number: 123456 Merchant: 6543215432 Batch Number: 5 -------------------------Type # TRN $ Amount Sale 3 64.33 Return 0 0.00 Void 0 0.00 Auth 1 75.00 Ticket 1 53.26 -------------------------Records: 5 Total: 192.59 -------------------------End of Report Dejavoo Systems Instruction Manual V429.12 106 DETAILED REPORT The Detailed Report will print OR display a full receipt (Without the Header or Trailer) for each transaction in the current batch. Important Note: If there are many transactions in the batch this report will be lengthy, be sure to check the terminal’s paper supply. Step 1. Action Display From the idle prompt press the ENTER key to access the Dejavoo Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 4. Use the down arrow key to highlight the option for REPORT. Press the Green ENTER key to select. 5. From the Report Menu use the down arrow key to highlight the option for DETAILED REPORT. Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Run a Transaction → Report → Host Utility → Report Menu Daily Report → Summary Report → Detailed Report → Continued on next page 107 Dejavoo Systems Instruction Manual V429.12 DETAILED REPORT, CONTINUED Step Action Display 3 /2 9 /0 7 2:30pm PRINTING DETAILED REPORT.... 6. Report Prints and terminal displays “Printing Summary Report...” 7. Use the navigation keys to highlight the desired selection: Print Detailed to print the report from the terminal OR View Detailed to view the report from the terminal display. 8. Terminal returns to the Report Menu. Detailed Report Print Detailed View Detailed See Report Example Below. .......................... MY BUSINESS 123 MAIN ST. ANYTOWN, NY 11111 1-800-555-1234 -------------------------Detailed Report ========================== 08/01/2007 13:09:00 -------------------------Terminal Number: 123455 Merchant: 6543215432 Batch #: 21 -------------------------EDC: CREDIT Sale: 112.00 Transaction # 1 Trans. Date: 08/01/07 Trans. Time: 09:10:00 Entry: Swipe Acc: ************1234 Type: MASTERCARD Resp: Approved Code: 123456 ************************** Records: 1 TOTAL: 112.00 ========================== EDC: Sale: Transaction # Trans. Date: DEBIT 22.00 2 08/01/07 Dejavoo Systems Instruction Manual V429.12 108 HISTORY REPORT The History report will print total settlement amounts for each EDC (Payment) type for a specified date range. For Example: To print a report that shows the settlement amounts for Credit and for Debit for the past two months the History Report is the report that has this information. Step 1. Action Display From the idle prompt press the ENTER key to access the Dejavoo Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 4. Use the down arrow key to highlight the option for REPORT. Press the Green ENTER key to select. 5. From the Report Menu use the down arrow key to highlight the option for History Report. Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Run a Transaction → Report → Host Utility → Report Menu Summary Report → Detailed Report History Report → Continued on next page 109 Dejavoo Systems Instruction Manual V429.12 HISTORY REPORT, CONTINUED Step 6. Action Display Using the keypad input the FROM date of the desired date range. Date From: Press the Green ENTER key to continue. 7. (MMDDYY) 00/00/00 Using the keypad input the TO date of the desired date range. Press the Green ENTER key to continue Date To: (MMDDYY) 00/00/00 3 /2 9 /0 7 8. Report Prints and terminal displays “Printing History Report...” 9. Terminal returns to the Report Menu. 2:30pm PRINTING HISTORY REPORT.... See Report Example Below. .......................... MY BUSINESS 123 MAIN ST. ANYTOWN, NY 11111 1-800-555-1234 .......................... History Summary .......................... 08/01/2007 13:09:00 .......................... Terminal Number: 123456 Merchant: 654321456 .......................... 07/01/07 to 07/20/07 ************************** EDC: Overall 539 CREDIT 6425.50 ************************** EDC: Overall: 371 Incl. Cash Back DEBIT 3120.97 380.00 ************************** End of Report -------------------------- Dejavoo Systems Instruction Manual V429.12 110 REPORT GENERATOR The Report Generator uses a drill down method to create custom reporting option. This tool provides the ability to decide the type of data to print on the report, how that data should be sorted, etc… Reports created with the Report Generator can optionally be saved to the “Custom Reports” menu. For Example: The local retail store created a report that prints a daily report of ALL Payment types, and ALL Transaction types and sorts the information by CLERK ID so they can manage their sales and employees at the same time. They saved it as “Clerk Report” in the terminals Custom Report Menu. Step 1. Action Display From the idle prompt press the ENTER key to access the Dejavoo Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 4. Use the down arrow key to highlight the option for REPORT. Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Run a Transaction → Report → Host Utility → Continued on next page 111 Dejavoo Systems Instruction Manual V429.12 REPORT GENERATOR, CONTINUED Step Action Display 5. From the Report Menu use the up or down arrow keys to highlight the option for REPORT GENERATOR. Press the Green ENTER key to select. Report Menu Detailed Report → History Report → Report Generator → 6. 7. 8. The terminal displays “REPORT TYPE” Report Type Use the navigation keys to highlight the desired selection then press the green ENTER key. Daily → Daily Summary → The terminal displays “PAYMENT TYPE” Use the navigation keys to highlight the desired selection then press the green ENTER key. The terminal displays “TRANSACTION TYPE” use the up and down arrow keys to highlight your selection. Press the Green ENTER key to select. Payment Type All → Credit → Debit → Transaction Type: All → Sales → Refunds → Continued on next page Dejavoo Systems Instruction Manual V429.12 112 REPORT GENERATOR, CONTINUED Step Action Display The terminal displays “Sort By:” and list possible sorting options. Use the arrow keys to highlight your selection. Press ENTER to confirm your selection. 9. Note: Options below are available if transaction prompt enabled at the point of sale: • Trans # • Trans Type • Card Type • Server # (Restaurant) • Clerk# (Retail) • Table # (Restaurant) • Invoice # (Retail) • Ticket # (Restaurant) Sort By: EDC → Transaction # → Transaction Type → The terminal displays “Save as Custom Report? YES NO” 10. For Magic For V Series Press UP arrow for YES or DOWN Arrow for NO Press F2 Key for YES or F4 Key for NO Report Generator Save As Custom Report? YES NO NO YES Using a multi-tap method find the key on the alpha numeric keypad with the desired character. 11. Continue to press that key until the appropriate letter or number displays. Use the yellow “CLEAR” key to backspace and the red “CANCEL” key to delete single characters. Name Custom Report REPORT 1 Press ENTER upon completion to confirm your entry. 12. The report will print and the terminal returns to the Report Menu. You will be able to view your custom . report by selecting Custom Reports in the Report Menu. 113 Dejavoo Systems Instruction Manual V429.12 PRINT CUSTOM REPORTS Customized reports are reports that have been saved when using the Report Generator tool (See page 111). Once they are saved they will be listed and can be printed from the Custom Report menu. For Example: The local retail merchant used the Report Generator to print and save a report of all Payment Types and All Transaction types sorted by Clerk IDs. The report was saved with the name “Clerk Report”. When the merchant wants to run this report he no longer has to use the Report Generator to do it, he can use the menu Custom Reports and scroll down to “Clerk Report” which has all his/her saved configurations. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Dejavoo Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Credit / Debit → Press the Green ENTER key to select. 4. Use the down arrow key to highlight the option for REPORT. Press the Green ENTER key to select. Applications Credit / Debit Menu Run a Transaction → Report → Host Utility → Continued on next page Dejavoo Systems Instruction Manual V429.12 114 CUSTOM REPORTS, CONTINUED Step Action Display 5. From the Report Menu use the up or down arrow keys to highlight the option for CUSTOM REPORTS. Press the Green ENTER key to select. Report History Report → Report Generator → Custom Reports → From the Report Menu use the navigation keys to highlight the option for the desired custom report. 6. *note: You would have to have saved a custom report prior to it showing in the options. Report Menu Clerk Report Returns Report Press the Green ENTER key to select. Use the navigation keys to highlight the desired option: 7. Highlight PRINT to print out the report OR highlight DELETE for the option to Delete the report. Clerk Report Print → Delete → Press the Green ENTER key to select. 8. 115 The report will print and the terminal returns to the Report Menu. Dejavoo Systems Instruction Manual V429.12 . HOST UTILITY The Host Utility menu provides terminal options that have to do with items in the current batch. The features found in Host Utility are the following: Settlement EDC Report Void Transaction Set Batch # Value Added Server Delete Open Batch SETTLEMENT (CREDIT & DEBIT) SETTLE DAILY BATCH This Settle Daily Batch option is used to settle the transactions within the current open batch for the Credit and Debit host only. To settle open transactions for all transactions in all active terminal applications use the Settlement option in the Dejavoo Core Menu. (Page 82) For Example: (1) The merchant wants to settle the batch for the current Credit and Debit transactions only so he/she uses the Settle Daily Batch option from the Credit and Debit menu. (2) The merchant wants to settle the batch for all transactions in his terminal, including his Gift and Loyalty transactions, so he/she uses the Settle Daily Batch option from the Dejavoo Core menu. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. From the Core Main Menu use the down arrow to highlight APPLICATIONS. Press the Green ENTER key to select. 2:03 Favorites F Core Menu Utility → Retrieve Password → Applications → Continued on next page Dejavoo Systems Instruction Manual V429.12 116 SETTLEMENT (CREDIT & DEBIT), CONTINUED Step 3. Action Use the navigation keys CREDIT/DEBIT application. Display to highlight Press the Green ENTER key to select. 4. From the Credit/Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Run a Transaction → Reports → Host Utility → 5. From the Host Utility Menu use the use the up and down arrow keys to highlight SETTLEMENT. Press the Green ENTER key to select. Host Utility Menu Settlement → Void Transaction → EDC Report → Settlement 6. 7. From the Settlement Menu press the Green ENTER key to select SETTLE DAILY BATCH. Settle Daily Batch → Batch Settings → Terminal Dials Out and displays responses. Connecting..... (Connecting...Connected...Sending...Receiving... (host response) 8. Screen Flashes Host Response ie: “Approved’ or “Declined”. 9. Batch Report Prints and the terminal returns to the Settlement Menu. 117 Dejavoo Systems Instruction Manual V429.12 . BATCH SETTINGS Use the chart below to designate automatic batch settings at the terminal level. The merchant can configure settings for transaction settlement to be one of the following options: (1) Automatically dial to the host for settlement at a specified time. (2) Automatically settle without communicating and dialing to the host. (3) Disable automatic batching by turning the completely feature off. Note: When disabling automatic batch it is important to note that the merchant will need to manually batch his/her transactions (For information on manual batch see page 116.) For Example: Step 4. The merchant wants the terminal to dial out at 3:00am and send the open batch to the host processor for settlement. He/she selects the option for Automatic DIAL. 5. The merchant wants the terminal to purge the open batch and print out a batch report because the host processor is settling the batch without terminal communication, He/she selects the option for Automatic NO DIAL. 6. The merchant wants to manually initiate the batch settlement process and does not want the terminal to settle at any time automatically. He/she selects the OFF option. Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 3. 2:03 Favorites F From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Use the navigation keys CREDIT/DEBIT application. to Press the Green ENTER key to select. Core Menu Applications → highlight Applications Credit / Debit → Continued on next page Dejavoo Systems Instruction Manual V429.12 118 BATCH SETTINGS, CONTINUED Step 4. Action Display From the Credit/Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select. Credit / Debit Menu Run a Transaction → Reports → Host Utility → 5. From the Host Utility Menu use the use the up and down arrow keys to highlight SETTLEMENT. Press the Green ENTER key to select. 6. From the Settlement Menu use the up and down arrow keys to highlight BATCH SETTINGS. Press the Green ENTER key to select. Host Utility Menu Settlement → Void Transaction → EDC Report→ Settlement Settle Daily Batch → Batch Settings → Use the navigation keys as directed below to configure the terminals automatic settlement options. If 7. 8. Then Automatic? Dial Press the up Arrow (Magic) or the F2 Key (V Series) No Dial Press the middle (favorites) button (Magic) or the F3 Key (V Series) Off Batch Settings Dial NoDial Off Press the down arrow (Magic) or F4 Key (V Series) Use the keypad to input the desired time to have the terminal dial out automatically and settle open transactions. Note: Time format is HH:MM and is in military format. Batch Time Time [HHMM] 03:00 Ie; 4:00pm would be input as 16:00 while 4:00am is 04:00. Continued on next page 119 Dejavoo Systems Instruction Manual V429.12 BATCH SETTINGS, CONTINUED Step Action Display Batch Time 9. Use the keypad to input how many minutes before the terminal should continue to retry to close the batch should the first attempt be unsuccessful. Press ENTER to confirm. Retry Interval [HHMM] 00:10 Note: The example to the right shows that the terminal will dial out every ten minutes to retry the settlement. 10. Use the keypad to input the time period the terminal should continue to try to close the batch. Press ENTER to confirm. Batch Time Retry Period [HHMM] Ie: The terminal will continue to retry the settlement every 10 minutes for up to 1 hour according to the example on the right. 11. 01:00 Terminal Returns To Settlement Menu. VOID TRANSACTION This menu feature allows you to Void transactions by viewing all the transaction in the current open batch and scrolling through to the desired transaction to highlight and make your selection. For Example: The merchant wishes to void a credit transaction in the current and open batch however he does not have the credit card so he needs to scroll through the transactions in his open batch until he finds the credit sale he wants to void. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → Continued on next page Dejavoo Systems Instruction Manual V429.12 120 VOID TRANSACTION, CONTINUED Step 3. Action Use the navigation keys CREDIT/DEBIT application. Display to highlight Press the Green ENTER key to select. 4. From the Credit/Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Run a Transaction → Reports → Host Utility → 5. From the Host Utility Menu use the use the up and down arrow keys to highlight VOID TRANSACTION. Press the Green ENTER key to select. 6. 7. 8. 9. 121 Host Utility Menu Settlement → Void Transaction → EDC Report→ Use the up and down arrow keys to scroll through transactions in current batch. Highlight the desired transaction to be voided then press the Green ENTER key to void transaction. For Magic For V Series If the amount shown is correct press the up arrow to confirm, if it is not correct press the down arrow to cancel the VOID request and return to the idle prompt. If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key to cancel the VOID request and return to the idle prompt. Void Select Sale : 20.00 Tr.#: Tr. Date: 1 06/18/08 VOID Amount: OK Terminal Dials Out and displays responses. (Connecting...Connected...Sending...Receiving... (host response) Terminal prints VOID receipt and returns to idle prompt. Dejavoo Systems Instruction Manual V429.12 20.00 CANCEL Connecting..... VALUE ADDED SERVER The Value Added Server feature allows for communication between the terminal and a third party information source, such as a Merchant Management web system. This feature allows the user to initiate the communication and retrieve the third party data. Please Note: The data available for reporting is predetermined by the merchant services provider. For Example: The merchant needs information on his/her cash advance outstanding balance however he/she doesn’t have access to a PC to look it up on the internet. The merchant can use the Value Added Server option in their Dejavoo terminal to retrieve the information because it has been programmed to do so. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Credit / Debit → Press the Green ENTER key to select. 4. Applications From the Credit/Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select. Credit / Debit Menu Run a Transaction → Reports → Host Utility → 5. From the Host Utility Menu use the use the up and down arrow keys to highlight VALUE ADDED SERVER Press the Green ENTER key to select. Host Utility Menu Settlement → Void Transaction→ Value Added Srv → Continued on next page Dejavoo Systems Instruction Manual V429.12 122 VALUE ADDED SERVER, CONTINUED Step Action Display 6. Press the Green ENTER key to select MANUAL REQUEST and initiate communication between the terminal and the third party data source. 7. The terminal communicates and connects to the third party data source and retrieves the preselected information. Value Added Serv Manual Request EDC REPORT The EDC report prints out all the host settings currently programmed into the terminal. Typically used by Help Desks, you can find the following information on the EDC report: Host Name Host Parameters Baud Rate Step 1. Terminal Profile # Authorization Ph# Payment Types Supported Settlement Ph# Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F Core Menu From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. Continued on next page 123 Dejavoo Systems Instruction Manual V429.12 EDC REPORT, CONTINUED Step Action Display Credit / Debit Menu 4. From the Credit/Debit Menu use the down arrow to highlight HOST UTILITY 5. Press the Green ENTER key to select. Reports → Host Utility → From the Host Utility Menu use the use the up and down arrow keys to highlight EDC REPORT Press the Green ENTER key to select. 6. Run a Transaction → Host Utility Menu Void Transaction → Value Added Srv→ EDC Report → EDC Report Prints. Terminal returns to the idle prompt. See example below. EXAMPLE OF EDC REPORT: 12/04/2007 12:45:21 ======================== EDC Report Host Name: Host X TPN#: 12300022X EDC Supported: Credit/Debit Capture Type: Host Batch Type: Auto Merchant #: 123123 Terminal #: 321321 Client #: 111222 Auth Dial Phone1:800.555.1212 Baud Rate: 3600 Stop Bit: 32 Parody:32 Phone2:888.555.1212 Baud Rate: 7200 Stop Bit: 32 Parody: 32 Phone 3: 866.555.1212 Baud Rate: 5200 Stop Bit:32 Parody:32 Settle Dial: Phone1: 886.555.1212 Baud Rate: 7200 Stop Bit: 32 Parody: 32 End of Report Dejavoo Systems Instruction Manual V429.12 124 SET BATCH NUMBER This feature allows the batch number to be changed at the terminal level. It is recommended that this feature be utilized only with the instruction and assistance of the users Help Desk support. Changing the batch number effects the successful settlement of the open batch. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. From the Credit/Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select. Credit / Debit Menu Run a Transaction → Reports → Host Utility → 5. From the Host Utility Menu use the use the up and down arrow keys to highlight SET BATCH # Press the Green ENTER key to select. Host Utility Menu Void Transaction → EDC Report → Set Batch # → Continued on next page 125 Dejavoo Systems Instruction Manual V429.12 SET BATCH NUMBER, CONTINUED Step 6. Action Display Using the key pad input the desired batch number. Set Batch # Press the Green ENTER key to continue. Starting Batch # 3 7. Terminal sets batch # to the number entered in step 6 and returns to the Host Utility Menu. DELETE OPEN BATCH This Utility is used to delete the current open batch and all open transactions that reside in the open batch. Important Note: Deleting the current batch is permanent and NOT reversible. Transactions in the deleted batch will not be sent for settlement. It is recommended that deleting an open batch only be done with the assistance of your technical support help desk representative. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. Continued on next page Dejavoo Systems Instruction Manual V429.12 126 DELETE OPEN BATCH, CONTINUED Step Action Display 4. From the Credit/Debit Menu use the down arrow to highlight HOST UTILITY Press the Green ENTER key to select. Credit / Debit Menu Run a Transaction → Reports → Host Utility → 5. From the Host Utility Menu use the use the up and down arrow keys to highlight DELETE OPEN BATCH Press the Green ENTER key to select. 6. Host Utility Menu EDC Report → Set Batch # → Delete Open Batch → You will be required to input the terminal’s password to delete the batch. Use the keypad to input the password. Manager Password Press the Green ENTER key to select. * Note: Default Password is 1 2 3 4 The terminal displays “Delete Open Batch? YES NO” Host Utility 7. For Magic For V Series Press UP arrow for YES or DOWN Arrow for NO Press F2 Key for YES or F4 Key for NO If NO YES Then Terminal returns to the previous menu. END Proceed To Step 8. Delete Open Batch? YES YES NO NO If YES terminal will flash *Warning – For Use With Help Desk Assistance Only* The terminal displays “Are You Sure? YES / NO” 8. For Magic For V Series Press UP arrow for YES or DOWN Arrow for NO Press F2 Key for YES or F4 Key for NO If NO YES 9. 127 Delete Open Batch Are You Sure? YES YES Then Terminal returns to the previous menu. END Proceed To Step 9. NO NO If YES terminal should flash *Warning – For Use With Help Desk Assistance Only* The terminal deletes the open batch as requested and returns to the Host Utility Menu. Dejavoo Systems Instruction Manual V429.12 PRESALE TICKET Presale ticket is a feature designed to support the Retail with Tip merchant environment. In order to complete the steps necessary to print a Presale Ticket the Inline Tip feature must first be enabled. A Presale ticket is a “pre” transaction receipt which displays sale amount information only. It allows the merchant to hand their customers a receipt showing the amount of the transaction along with a tip line. The customer can then fill out the tip line, the total line and hand the receipt and their credit card back to the merchant for payment. This allows the merchant to swipe the card, enter the amount of the transaction as well as the inline tip amount when prompted during the transaction. Use of this feature is optional, you do not have to print a presale ticket for retail with tip, it simply eliminates having to ask the customer if he/she will be leaving a tip on the card during the transaction. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. From the Credit/Debit Menu use the down arrow to highlight PRESALE TICKET Press the Green ENTER key to select. Credit / Debit Menu Report → Host Utility → Presale Ticket → Continued on next page Dejavoo Systems Instruction Manual V429.12 128 PRESALE TICKET, CONTINUED Step Action Display Input the dollar amount for the presale ticket. 5. 6. PRESALE ** Important ** Note: This is NOT a sale. A sale transaction will need to be completed after the presale ticket is completed by the cardholder. Enter Amount: $0.00 The presale ticket prints. Allow customer to complete presale ticket and return to cashier with their method of payment. See example of Presale Ticket Below. EXAMPLE OF PRESALE TICKET: ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------01/07/07 09:00 P R E S A L E TICKET AMOUNT: $40.38 TIP AMOUNT: $ __.____ ----------------------------TOTAL: $ __.____ Please Complete and Submit With Your Payment ** Important ** Note: This is NOT a sale. A sale transaction will need to be completed after the presale ticket is completed by the cardholder. 129 Dejavoo Systems Instruction Manual V429.12 REPRINT RECEIPT The Reprint Receipt option allows the user to print a copy of a receipt for any transaction residing in the current and open batch. Dejavoo provides several methods for reprinting a receipt. The options provided to reprint receipts are as follows: Last Receipt By Transaction # By Card # LAST RECEIPT Use the chart below to reprint the receipt for the last processed transaction. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 3. Favorites From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Use the navigation keys CREDIT/DEBIT application. to F Core Menu Applications → highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. 2:03 From the Credit/Debit Menu use the down arrow to highlight REPRINT RECEIPT Press the Green ENTER key to select. Credit / Debit Menu Host Utility → Presale Ticket → Reprint Receipt → 5. Press the Green ENTER key to select the option for LAST. 6. Copy of last transaction receipt prints. Terminal returns to the Reprint Receipt Menu. Reprint Receipt Last → By Transaction # → By Card Number → Dejavoo Systems Instruction Manual V429.12 130 BY TRANSACTION # Use the chart below to reprint the receipt for a specific transaction using the transaction number. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 2:03 Swipe or Enter Card# F 1. Favorites From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → F Core Menu Applications → 2. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 3. From the Credit/Debit Menu use the down arrow to highlight REPRINT RECEIPT Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Host Utility → Tip → Reprint Receipt → 4. From the Reprint Receipt Menu use the down arrow to highlight BY TRANSACTION # Last → Press the Green ENTER key to select. By Transaction # → Reprint Receipt By Card Number → 5. Use the terminal keypad to input the desired transaction number for the receipt that is being reprinted. TRANSACTION # Press the Green ENTER key to continue. 6. 131 Receipt copy prints for specified Transaction #. Terminal returns to Reprint Receipt Menu. Dejavoo Systems Instruction Manual V429.12 7 By Card Number Use the chart below to print a duplicate copy of a transaction receipt using card number that was used for the transaction. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → F Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Credit / Debit → Press the Green ENTER key to select. 4. Applications From the Credit/Debit Menu use the down arrow to highlight REPRINT RECEIPT Press the Green ENTER key to select. Credit / Debit Menu Host Utility → Tip → Reprint Receipt → 5. From the Reprint Receipt Menu use the down arrow to highlight BY CARD # Press the Green ENTER key to select. Reprint Receipt Last → By Transaction # → By Card Number → 6. Use the terminal keypad to input the corresponding card number for the receipt that is being reprinted. Press the Green ENTER key to continue. 7. ACCOUNT NUMBER# 5425999999999999 Duplicate receipt prints for specified card number. Terminal returns to Reprint Receipt Menu. Dejavoo Systems Instruction Manual V429.12 132 SET UP The Set Up option allows the user to enable and configure transaction options at the terminal level. Dejavoo provides several configurable options during a transaction. The menu options that can be found in the Set Up menu are as follows: Print Options Trans Prompts Security Tips Card Types Print Parameters PRINT OPTIONS Use the chart below to set the number of receipts and number of reports printed per request or event. Tip: Setting print options to 0 (zero) the terminal operates in No Paper Mode. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu use the down arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 4. From the Credit/Debit Menu use the down arrow to highlight SET UP Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Tip → Reprint Receipt → Set Up → Continued on next page 133 Dejavoo Systems Instruction Manual V429.12 PRINT OPTIONS, CONTINUED Step Action 1. Use the up and down arrow keys to highlight the option for PRINT OPTIONS. Press the Green ENTER key to select. If 2. 1. Highlight NUM RECEIPTS 2. Press Green ENTER 3. Proceed to Step 7 Setting # of Reports 1. Highlight NUM REPORTS 2. Press Green ENTER 3. Proceed to Step 10 Setting Merchant Copies Setting Customer Copies Set Up Print Options → Security → Card Types → Then Setting # of Receipt If 3. Display Print Options Num Receipts → Num Reports → Then Use the navigation keys to highlight MERCHANT. Num Receipts Merchant → Customer → Use the navigation keys to highlight CUSTOMER Press the Green ENTER to continue. 4. 5. 6. Use the up and down arrow keys to highlight the desired number of receipts to print. Press the Green ENTER key to select. None *1 2 The terminal sets # of receipt copies and returns to the Print Options Menu. Use the up and down arrow keys to highlight the desired number of report copies to print. Press the Green ENTER key to select. 7. Num Receipts Num Reports None *1 2 The terminal sets the # of report copies and returns to the Print Options Menu. Dejavoo Systems Instruction Manual V429.12 134 SECURITY The Security menu options allow the merchant to set and change password security settings for the terminal. Several password security options are provided to the merchant, they are as follows: Transaction Types Menu Security Edit Password Tip: Use the security menu to password protect menu items or transaction types that you wish to monitor more closely by not allowing employees general access. TRANSACTION TYPES Use the chart below to enable or disable a password requirement prior to execution of specifically designated transaction types or all transaction types. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 4. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Tip → Reprint Receipt → Set Up → Continued on next page 135 Dejavoo Systems Instruction Manual V429.12 TRANSACTION TYPES, CONTINUED Step Action 5. Use the up and down arrow keys to highlight the option for SECURITY. 6. Display Press the Green ENTER key to select. Set Up Print Options → Security → Card Types → You will be required to input the terminal’s password to access the security settings. Manager Password Use the keypad to input the password. Press the Green ENTER key to select. 7. Use the up and down arrow keys to highlight the option for TRANSACTION TYPE. 8. Use the arrow keys to highlight the transaction type you wish to password protect. 9. Use the arrow keys to highlight the desired option to turn password security On or Off for this transaction type. Press the Green ENTER key to select. Press the Green ENTER key to select. Press the Green ENTER key to select. 10. Security Transaction Type → Menu Security → Edit Password → Transaction Type All Transactions → Return → Void → Returns Password On → vvf * Password Off → The Terminal sets the designated transaction security and returns to Security Menu. Dejavoo Systems Instruction Manual V429.12 136 MENU SECURITY Use the chart below to enable or disable a password requirement prior to accessing specifically designated menu options or all menu options. Step 1. Action Display 02/01/08 From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to Applications highlight Credit / Debit → Press the Green ENTER key to select. 4. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Credit / Debit Menu Tip → Reprint Receipt → Set Up → 5. Use the up and down arrow keys to highlight the option for SECURITY. Press the Green ENTER key to select. Set Up Print Options → Security → Card Types → Continued on next page 137 Dejavoo Systems Instruction Manual V429.12 MENU SECURITY, CONTINUED Step Action Display You will be required to input the terminal’s password to access the security settings. 6. Use the keypad to input the password. Manager Password Press the Green ENTER key to select. *Note: The Default Password is 1 2 3 4 7. Use the up and down arrow keys to highlight the option for MENU SECURITY. Press the Green ENTER key to select. 8. 9. Use the navigation keys to highlight the desired option to turn password security On or Off for the selected Menu item. 10. Menu Security → Edit Password → Use the navigation keys to highlight the Menu Item you wish to password protect. Press the Green ENTER key to select. Press the Green ENTER key to select. Security Transaction Type → Menu Security All Menus → Reports → Host Utility → All Menus Password On Password Off The Terminal sets the designated menu security and returns to Security Menu. Dejavoo Systems Instruction Manual V429.12 138 EDIT PASSWORD The Edit Password feature provides the merchant with a way to customize or change the terminal’s default password. User is required to confirm the current password in order to change it, if the current password is forgotten see Retrieving the Password on page 145. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Credit / Debit Menu Tip → Reprint Receipt → Set Up → 5. Use the up and down arrow keys to highlight the option for SECURITY. Press the Green ENTER key to select. Set Up Print Options → Security → Card Types → Continued on next page 139 Dejavoo Systems Instruction Manual V429.12 EDIT PASSWORD, CONTINUED Step Action Display You will be required to input the terminal’s password to access the security settings. 6. Use the keypad to input the password. Manager Password Press the Green ENTER key to select. *Note: The Default Password is 1 2 3 4 7. Use the up and down arrow keys to highlight the option for EDIT PASSWORD Press the Green ENTER key to select. 8. 9. Use the keypad to input the desired new password. (4-6 digits) 11. Transaction Type → Menu Security → Edit Password → Use the keypad to input the current security password. 10. Security Current Password Press ENTER to confirm your entry. New Password Press ENTER to confirm your entry. Re-enter the new password to confirm. (4-6 digits) Press ENTER to confirm your entry. Confirm Password The password is successfully changed. The terminal returns to the Security Menu. Dejavoo Systems Instruction Manual V429.12 140 CARD TYPES The Card Types menu allows the merchant to disable and enable specific card types at the terminal level. For example: you wish to disable terminal acceptance of American Express cards. You can do so from this menu option. For Example: The merchant wants to disable terminal acceptance of American Express card, he/she can disable from the Card Type menu. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. 5. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Use the up and down arrow keys to highlight the option for CARD TYPES Press the Green ENTER key to select. Credit / Debit Menu Tip → Reprint Receipt → Set Up → Set Up Print Options → Security → Card Types → Continued on next page 141 Dejavoo Systems Instruction Manual V429.12 CARD TYPES, CONTINUED Step Action Display 8. Use the up and down arrow keys to highlight the Card Type you wish to enable or disable. Press the Green ENTER key to select. Card Types All → Visa → MasterCard → 9. Use the navigation keys to highlight the desired action for the selected card type. 10. Card Type settings successfully made and the terminal returns to the Card Types Menu. Press the Green ENTER key to select. Visa Off → *On → On Credit → Dejavoo Systems Instruction Manual V429.12 142 TRANSACTION PROMPTS The Transaction Prompts menu option allows the user to disable and enable Industry specific prompts during the transaction. Options Include: Clerks Card Code Invoice # AVS Card Code Card Present Fraud Prevention Cash Back Tips: (1) If prompts are turned off information specific to that prompt will not be captured and not be available on reports. (2) For CVV2 and Card Present options you should first check settings with your merchant services provider. CLERKS/SERVERS Use the chart below to enable or disable the Clerk ID, Server ID or Employee ID prompt during a transaction. To associate the Clerk/Servers name to their ID, see page 145. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 4. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Tip → Reprint Receipt → Set Up → Continued on next page 143 Dejavoo Systems Instruction Manual V429.12 CLERKS/SERVERS, CONTINUED Step Action Display Set Up 5. Use the up and down arrow keys to highlight the option for TRANS PROMPTS 6. 7. Press the Green ENTER key to select. Trans Prompts → Use the up and down arrow keys to highlight the option for CLERK. Press the Green ENTER key to select. Press ENTER to select the option for PROMPT then Press the green ENTER key. Use the up and down arrow keys to highlight On to prompt for Clerk ID during the transaction. 8. To prompt for SERVER ID or EMPLOYEE ID instead of CLERK ID – use the navigation keys to highlight the desired option. Press the Green ENTER key to select. 9. Security → Card Types → Trans Prompts Clerks → Invoice → Card Present → Clerks Prompt → Personnel → Clerk *Off → On → On (Server) → Transaction Prompt Clerk ID has been set, the terminal returns to the Transaction Prompts Menu. Dejavoo Systems Instruction Manual V429.12 144 CONFIGURE PERSONNEL The Personnel option is used to configure a persons name to their invidual Clerk, Server or Employee ID. This configuration provides name identification on reports and receipts for each employee using the terminal. For Example: The merchant wants to print a daily report sorted by each Clerk’s name – because they had previously enable the prompt for Clerk ID and configured Personnel options the report prints showing each Clerks Name. i.e.: Clerk: (1) Lisa Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu Press the up arrow to highlight APPLICATIONS. F Core Menu Utility → Press the Green ENTER key to select Retrieve Password → Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. 5. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Use the up and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select. Credit / Debit Menu Tip → Reprint Receipt → Set Up → Set Up Security → Card Types → Trans Prompts → Continued on next page 145 Dejavoo Systems Instruction Manual V429.12 CONFIGURE PERSONNEL, CONTINUED Step Action 6. Use the up and down arrow keys to highlight the option for CLERK. 7. Press the down arrow key to highlight PERSONNEL. 8. Display Press the Green ENTER key to select. Press the green ENTER key to select. Trans Prompts Clerks → Invoice → Card Present → Clerks Prompt → Personnel→ Press the down arrow key to highlight ADD. Press the green ENTER key to select. Manage Servers View → Add→ Delete → 9. 10. 11. Using the keypad input the unique Number for this Server, Clerk or Employee. Press ENTER to continue Add Server Add Server ID 1 Using a multi-tap method input the persons name associated with the ID # from Step 9. Then press ENTER. Note: find the right letter on the keypad then press that key until the correct letter cycles. Repeat until desired name is visible on the display. Add Server Add Server NAME Lisa Personnel has been configured, the terminal returns to the Transaction Prompts Menu. Dejavoo Systems Instruction Manual V429.12 146 INVOICE NUMBER Use the chart below to disable and enable the prompt for an Invoice Number (or Purchase Order Number) during the transaction. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 4. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Applications Credit / Debit → Credit / Debit Menu Tip → Reprint Receipt → Set Up → 5. Use the up and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select. Set Up Security → Card Types → Trans Prompts → Continued on next page 147 Dejavoo Systems Instruction Manual V429.12 INVOICE NUMBER, CONTINUED Step Action Display 6. Use the up and down arrow keys to highlight the option for INVOICE Clerk → Press the Green ENTER key to select. Invoice → Trans Prompts Card Present → 7. Use the navigation keys to highlight the desired action for Invoice Number Prompt during transaction. Press the Green ENTER key to select. 8. Invoice *Off → On → On (PO) → Transaction Prompt – Invoice # – has been set. Terminal returns to the Transaction Prompts Menu. CARD PRESENT Use the chart below to enable or disable the prompts for verifying if the Card is Present during the transaction. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → Continued on next page Dejavoo Systems Instruction Manual V429.12 148 CARD PRESENT, CONTINUED Step 3. Action Use the navigation keys CREDIT/DEBIT application. Display to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. 5. 6. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Use the up and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select. Use the up and down arrow keys to highlight the option for CARD PRESENT Press the Green ENTER key to select. Credit / Debit Menu Tip → Reprint Receipt → Set Up → Set Up Security → Card Types → Trans Prompts → Trans Prompts Clerk → Invoice → Card Present → 7. Use the navigation keys to highlight the desired action for the Card Present Prompt during transaction. Press the Green ENTER key to select. 8. 149 Card Present *Off → On → The transaction prompt for Card Present has been set. The trminal returns to the Transaction Prompts Menu. Dejavoo Systems Instruction Manual V429.12 CARD CODE Use the chart below to enable or disable and configure settings for Card Code prompts during a transaction. Tip: If Then Where to Find it M/C Will Prompt for CVV Will Prompt for CVV2 Back of card Back of card Amex Will Prompt for CID Front of card Discover Will Prompt for CID Front of card Visa Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Credit / Debit Menu Tip → Reprint Receipt → Set Up → 5. Use the up and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select. Set Up Security → Card Types → Trans Prompts → Continued on next page Dejavoo Systems Instruction Manual V429.12 150 CARD CODE, CONTINUED Step Action Display 6. Use the up and down arrow keys to highlight the option for CARD CODE Trans Prompts Press the Green ENTER key to select. Invoice → Card Present → Card Code → 7. Use the navigation keys to highlight the Card Type you wish to set the Card Code prompt for. 8. Use the navigation keys to highlight the desired setting for the Card Code transaction prompt. Press the Green ENTER key to select. Press the Green ENTER key to select. Card Code All → Visa → MasterCard → All Off → Always On → Manually Entered → 9. The transaction prompt for Card Code has been set. The terminal returns to the Transaction Prompts Menu. 151 Dejavoo Systems Instruction Manual V429.12 AVS PROMPT Use the chart below to enable or disable and configure settings for AVS prompts during a transaction. This feature provides you with multiple options when setting the AVS parameters for individual card types. Tip: Prior to changing terminal AVS settings it is recommended that you check with your merchant services provider. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. 5. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Presale Ticket → Reprint Receipt → Set Up → Use the up and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select. Credit / Debit Set Up Security → Card Types → Trans Prompts → Continued on next page Dejavoo Systems Instruction Manual V429.12 152 AVS PROMPT, CONTINUED Step Action Display Trans Prompts 6. Use the up and down arrow keys to highlight the option for AVS 7. Press the Green ENTER key to select. Card Present → Card Code → AVS → Use the navigation keys to highlight the Card Type you wish to manage AVS settings for. Press the Green ENTER key to select. AVS All → Visa → MasterCard → All 8. Use the navigation keys to highlight the desired AVS prompt setting. 9. The transaction prompt for AVS has been set. The terminal returns to the Transaction Prompts Menu. Press the Green ENTER key to select. Off → Always On → Manually Entered → AVS Options: Use the chart below for definition of the various options for AVS Settings. If Terminal Setting is.. … and Card Entry is.. Terminal Prompts for Card Present AND the input Response Is.. Then Terminal Prompts… Always On Swiped N Assumed Card Present Prompts for Zip Only Always On Manual Y Card Present = YES Prompts for ZIP only. Always On Manual Y Card Present = NO Prompts for ZIP then ADDRESS # Manually Entered Swiped N Assumed Card Present Does NOT prompt for any AVS Manually Entered Manual Y Card Present = YES Prompts for ZIP only Manually Entered Manual Y Card Present = NO Prompts for ZIP then ADDRESS # Card Not Present Swiped N Assumed Card Present Does NOT prompt for any AVS Card Not Present Manual Y Card Present = YES Does NOT prompt for any AVS Card Not Present Manual Y Card Present = NO Prompts for ZIP then ADDRESS # 153 Dejavoo Systems Instruction Manual V429.12 FRAUD PREVENTION Use the chart below to configure Fraud Prevention features to protect against the possibility of counterfeit cards. This is an optional feature and can be enabled and disabled in the terminal menu. Multiple options for Fraud Prevention have been provided, they include: Re-enter Full Step Re-enter Last 4 Digits on Card Display Account # to Verify Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. 5. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Presale Ticket → Reprint Receipt → Set Up → Use the up and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select. Credit / Debit Set Up Security → Card Types → Trans Prompts → Continued on next page Dejavoo Systems Instruction Manual V429.12 154 FRAUD PREVENTION, CONTINUED Step Action Display Trans Prompts 6. Use the up and down arrow keys to highlight the option for FRAUD PREVENTION Press the Green ENTER key to select. Card Code → AVS → Fraud Prevention → 7. 8. Use the navigation keys to highlight the desired Fraud Prevention prompt setting. Press the Green ENTER key to select. Fraud Prevention Off → *Reenter Last 4 → Reenter All → Transaction Prompt – Fraud Prevention – has been set. Terminal returns to the Transaction Prompts Menu. CASH BACK This feature allows the user to assign a maximum cash back limit on debit transactions. Use the chart below to enable and configure Cash Back for debit transactions. Tip: Setting a maximum of $0.00 dollars will disable cash back on debit transactions. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → Continued on next page 155 Dejavoo Systems Instruction Manual V429.12 CASH BACK, CONTINUED Step 3. Action Use the navigation keys CREDIT/DEBIT application. Display to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. 5. 6. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Credit / Debit Presale Ticket → Reprint Receipt → Set Up → Use the up and down arrow keys to highlight the option for TRANS PROMPTS Press the Green ENTER key to select. Set Up Security → Card Types → Trans Prompts → Use the up and down arrow keys to highlight the option for CASH BACK Press the Green ENTER key to select. Trans Prompts AVS → Fraud Prevention → Cashback → 7. Use the keypad to input the maximum dollar amount to be allowed for cashback on debit transactions. Press the Green ENTER key to confirm. Cash Back Enter Amount *Input of $0.00 dollars will disable cashback on debit transactions. 8. $40.00 The Cash Back option has been set. The terminal returns to the Transaction Prompts Menu. Dejavoo Systems Instruction Manual V429.12 156 INLINE TIPS When the Inline Tips option is turned on, the terminal will prompt for a tip amount during the transaction. This is necessary for Retail With Tip and Presale Ticket transactions. For Example: Step 1. Quick Kuts Salon is a retail hair salon merchant that needs to be able to include the tip amount in their credit and debit transactions. He/she enables inline tips so they can fully utilize the Presale Ticket and Retail Tips functionality. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 2:03 Swipe or Enter Card# F 2. Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Core Menu Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. 5. Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Use the up and down arrow keys to highlight the option for TIPS Press the Green ENTER key to select. Credit / Debit Menu Tip → Reprint Receipt → Set Up → Set Up Card Types→ Trans Prompts → Tips → Continued on next page 157 Dejavoo Systems Instruction Manual V429.12 INLINE TIPS, CONTINUED Step Action Display TIPS 6. From the Tips Menu, press the Green ENTER Key to select INLINE. Inline → Use the arrow keys to highlight ON/OFF. 7. 8. Mode Off Press the Green ENTER key to make your selection. * On Inline TIPS have been set – The terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12 158 PRINT PARAMETERS Printing the terminal set up report will provide the user with a print out of all the current terminal SET UP parameters. For a list of all Set Up options see page 133. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 3. From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Press the Green ENTER key to select Use the navigation keys CREDIT/DEBIT application. to 2:03 Favorites Core Menu Utility → Retrieve Password → Applications → highlight Applications Credit / Debit → Press the Green ENTER key to select. 4. 5. 6. 159 Use the up and down arrow keys to highlight the option for SET UP. Press the Green ENTER key to select. Use the up and down arrow keys to highlight the option for PRINT PARAMETERS Press the Green ENTER key to select. Credit / Debit Tip → Reprint Receipt → Set Up → Set Up Card Types → Trans Prompts → Print Parameters → The terminal will print out a Paramter Set Up report detailing your terminal level settings. Dejavoo Systems Instruction Manual V429.12 F EXAMPLE OF PARAMETER REPORT: 12/04/2007 12:45:21 ======================== Setup Parameters TPN: 12312330 Prompt: Clerk: Clerk Invoice: Off Card_Present On Fraud_Prevent Off - - - - - - - - - - - - - Tip: Mode On Suggested_1 10% Suggested_2 15% Suggested_3 20% Automatic_Num 8 Automatic_Percent 15% - - - - - - - - - - - - - Auto: Batch: On Batch_Time 02:00 Batch_Interval 00:10 Batch_Period 01:00 - - - - - - - - - - - - - Print_Option_Receipt: Merchant 1 Customer 1 - - - - - - - - - - - - - Print_Option_Report: Copies 1 - - - - - - - - - - - - - Secure_Trans_Type: Return On Void On Authorization On Ticket On - - - - - - - - - - - - - Secure Menu: Report Off Host_Utility Off Tip Off Reprint_Receipt Off Setup Off - - - - - - - - - - - - - AVS: VIS Manually Entered M/C Manually Entered AMX Manually Entered DIS Manually Entered DNC Manually Entered JCB Manually Entered ENR Manually Entered DBT Manually Entered EBT Always On - - - - - - - - - - - - - Merchant: Fee 0.00 Cashback 500.00 End of Report Dejavoo Systems Instruction Manual V429.12 160 RETRIEVE PASSWORD (CREDIT/DEBIT MENU) When a password is forgotten it can be retrieved it at the terminal. The terminal prompts for the answer to the security information previously when the password was first edited from the default password of 1234. For more information on how to edit the password see page 139. Use the steps below to retrieve a forgotten password from the terminal. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. From the Core Main Menu Press the up arrow to highlight APPLICATIONS. 2:03 Favorites F Core Menu Utility → Retrieve Password → Press the Green ENTER key to select Applications → 3. Use the navigation keys CREDIT/DEBIT application. to highlight Press the Green ENTER key to select. 4. 5. 6. From the Core Main Menu Press the up arrow to highlight RETRIEVE PASSWORD Press the Green ENTER key to select Applications Credit / Debit → Credit / Debit Reprint Receipt → Set Up → Retrieve Password → Use the alphanumeric keypad to input the answer to your previously set up security question. Press the Green ENTER key to confirm your answer. Question SECURE QUESTION Last 4 of SS# The terminal will display the current password for 3 seconds. #### PASSWORD 9876 7. 161 Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V429.12 Store & Forward Instruction Manual V610.08 STORE & FORWARD (OFFLINE) Store & Forward (Offline Mode) will give the following options: Settings Current Setting Forward Report Delete Failed * Important information on Store & Forward: SnF allows transactions in offline mode, there is no authorization at the POS, the authorization is done at the time of batch when communication is available. Merchants should do a manual card imprint of SnF transactions, in the event the transaction fails (card is declined) for re-entry and upload at a later time. All failed (declined) SnF transactions need to be deleted from the batch in order for the batch to close. SNF SETTINGS - AMOUNT LIMIT Use this option to set the transaction amount limit for each store and forward transaction. Any transactions attempted over the set limit will go out GPRS live mode. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# FÏ 2. 3. From the Core Main Menu use the down arrow to highlight APPLICATIONS. Press the Green ENTER key to select. Use the arrow keys to highlight CREDIT/DEBIT application. Press the Green ENTER key to select. 2:03 Favorites Utility → FÐ Core Menu Retrieve Password → Applications → Applications Credit / Debit → Continued on next page SNF SETTINGS - AMOUNT LIMIT, CONT’D… Step Action Display Credit / Debit Menu 4. Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key. Run a Transaction → Reports → Host Utility → Host Utility Menu 5. Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key. Set Batch # → Delete Open Batch → Store N Forward → 6. Use the down arrow key to highlight SETTINGS and press the Green ENTER Key. 7. Press the Green ENTER Key to select AMOUNT LIMIT. 8. Using the keypad input the maximum dollar amount to be accepted for transactions being processed while in Store and Forward Mode. 9. Store N Forward Settings → Current Setting→ Forward → Settings Amount Limit → Mode → Prompt on Entry→ Amount Limit Enter Amount $100.00 Press the Green ENTER Key to confirm entry. The Terminal screen will flash with the response, “Amount Limit Set To…($X..XX)” and return to the Store and Forward Settings menu. SNF SETTINGS - MODE Use this option to set the Store and Forward Mode. Choose from the following options: Mode Enable Turn Store and Forward ON. Disable Turn Store and Forward OFF. Auto Step Definition Turn Store and Forward ON when No other Communication available. (ie: GPRS Coverage) Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# FÏ 2. 3. From the Core Main Menu use the down arrow to highlight APPLICATIONS. Press the Green ENTER key to select. Use the arrow keys to highlight CREDIT/DEBIT application. Press the Green ENTER key to select. 2:03 Favorites Utility → FÐ Core Menu Retrieve Password → Applications → Applications Credit / Debit → Credit / Debit Menu 4. Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key. Run a Transaction → Reports → Host Utility → Continued on next page SNF SETTINGS - MODE, CONT’D… Step Action Display Host Utility Menu 5. Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key. Set Batch # → Delete Open Batch → Store N Forward → 6. Use the down arrow key to highlight SETTINGS and press the Green ENTER Key. 7. Use the down arrow key to highlight MODE and press the Green ENTER Key. Store N Forward Settings → Current Setting→ Forward → Settings Amount Limit → Mode → Prompt on Entry→ 8. 9. Highlight the desired MODE option then press the Green ENTER key. Mode Enable → Disable→ Auto→ Terminal display will flash with the response…” SNF Mode Set to XXX.” and return to the Store and Forward Settings menu. SNF SETTINGS – PROMPT ON ENTRY This option will set the terminal to prompt for Store and Forward at the point of sale allowing the user to decide if Store and Forward is a desired option at that time. Choose from the following options: Setting Once Always None Step Definition The terminal will prompt one time when out of coverage – if YES is selected the terminal will go into Store N Forward Mode. The terminal will prompt for Store N Forward for every transaction. The terminal will not prompt for Store N Forward during the transaction. Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# FÏ 2. 3. From the Core Main Menu use the down arrow to highlight APPLICATIONS. Press the Green ENTER key to select. Use the arrow keys to highlight CREDIT/DEBIT application. Press the Green ENTER key to select. 2:03 Favorites Utility → FÐ Core Menu Retrieve Password → Applications → Applications Credit / Debit → Credit / Debit Menu 4. Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key. Run a Transaction → Reports → Host Utility → Continued on next page SNF SETTINGS – PROMPT ON ENTRY, CONT’D… Step Action Display Host Utility Menu 5. Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key. Set Batch # → Delete Open Batch → Store N Forward → 6. Use the down arrow key to highlight SETTINGS and press the Green ENTER Key. 7. Use the up or down arrow keys to highlight PROMPT ON ENTRY and press the Green ENTER Key. Store N Forward Settings → Current Setting→ Forward → Settings Amount Limit → Mode → Prompt on Entry→ 8. 9. Highlight the desired PROMPT option then press the Green ENTER key. Prompt on Entry Once → Always→ None→ Terminal display will flash with the response… “Entry Prompt Set to XXX” and return to the Store and Forward Settings menu. SNF CURRENT SETTINGS Use this option to verify the terminal’s current Store N Forward setting. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# FÏ 2. 3. From the Core Main Menu use the down arrow to highlight APPLICATIONS. Press the Green ENTER key to select. Use the arrow keys to highlight CREDIT/DEBIT application. Press the Green ENTER key to select. 2:03 Favorites Utility → FÐ Core Menu Retrieve Password → Applications → Applications Credit / Debit → Credit / Debit Menu 4. Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key. Run a Transaction → Reports → Host Utility → Host Utility Menu 5. Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key. Set Batch # → Delete Open Batch → Store N Forward → Continued on next page SNF CURRENT SETTINGS, CONT’D… Step 6. Action Display Use the down arrow key to highlight CURRENT SETTING and press the Green ENTER Key. Store N Forward Settings→ Current Setting → Forward → 7. Terminal display will flash with response indicating the Terminal’s current Store and Forward setting… (Example -”Currently Active.”) and return to the Store and Forward main menu. SNF - FORWARD TRANSACTIONS Use this menu option to upload stored offline transactions. Choose from the following options: Setting All Pending Step Definition Forward All pending SnF transactions. Stored Forward All pending and failed SnF transactions. Failed Forward failed SnF transactions. Action Display If 1. Before attempting to submit the Store and Forward Transactions for approval, please make sure you are properly connected to your desired communication. If Connecting via Modem… If Connecting via Ethernet… If connecting via GPRS… Then Confirm there is a Modem line plugged into the Modem connection. Make sure you have an Ethernet cable plugged into the Ethernet Port. Make sure you have sufficient signal strength. Continued on next page SNF – FORWARD TRANSACTIONS, CONT’D… Step Action 2. From the idle prompt press the ENTER key to access the Core Menu. Display 02/01/08 Swipe or Enter Card# FÏ 3. 4. From the Core Main Menu use the down arrow to highlight APPLICATIONS. Press the Green ENTER key to select. Use the arrow keys to highlight CREDIT/DEBIT application. Press the Green ENTER key to select. 2:03 Favorites Utility → FÐ Core Menu Retrieve Password → Applications → Applications Credit / Debit → Credit / Debit Menu 5. Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key. Run a Transaction → Reports → Host Utility → Host Utility Menu 6. Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key. Set Batch # → Delete Open Batch → Store N Forward → Continued on next page SNF – FORWARD TRANSACTIONS, CONT’D… Step 7. Action Display Use the up or down arrow keys to highlight FORWARD and press the Green ENTER Key. Store N Forward Settings→ Current Setting→ Forward → 8. 9. ` Highlight the desired FORWARD option then press the Green ENTER key. Forward All Pending → Stored→ Failed→ The Terminal display will flash with the response…”Forward XXX” AND then display “Connecting …Receiving” as it communicates with the Host to get an Approval. SNF - REPORT Use this menu option to print reports for offline transactions. Choose from the following options: Setting Stored Failed Forwarded Step Definition Prints a report on all offline transactions stored in the current batch. Prints a report of all previously failed (Declined) offline transactions. Prints a report of offline transactions successfully forwarded.. Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. 2:03 Swipe or Enter Card# FÏ Favorites FÐ Continued on next page SNF – REPORT, CONT’D… Step 2. 3. Action From the Core Main Menu use the down arrow to highlight APPLICATIONS. Press the Green ENTER key to select. Use the arrow keys to highlight CREDIT/DEBIT application. Press the Green ENTER key to select. 4. Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key. Display Utility → Core Menu Retrieve Password → Applications → Applications Credit / Debit → Credit / Debit Menu Run a Transaction → Reports → Host Utility → Host Utility Menu 5. Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key. Set Batch # → Delete Open Batch → Store N Forward → 6. Use the up or down arrow keys to highlight REPORT and press the Green ENTER Key. Store N Forward Current Setting→ Forward→ Report → Continued on next page SNF – REPORT, CONT’D… Step 7. 8. Action Display Highlight the desired REPORT option then press the Green ENTER key. Report Stored → Failed→ Forwarded→ The Terminal display will flash with the response…”Report XXXX” as it prints out the requested report and returns to the Report Menu. SNF – DELETE FAILED Use this menu option to delete failed stored offline transactions. Choose from the following options: Setting All Failed By Transaction Step Definition Deletes all failed SNF transactions stored in the terminal. Allows the user to delete failed transactions by transaction #. Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. 2:03 Swipe or Enter Card# FÏ Favorites FÐ Continued on next page SNF – DELETE FAILED, CONT’D… Step Action 2. From the Core Main Menu use the down arrow to highlight APPLICATIONS. Press the Green ENTER key to select. 3. Use the arrow keys to highlight CREDIT/DEBIT application. Press the Green ENTER key to select. 4. Use the up or down arrow keys to highlight HOST UTILITY and press the Green ENTER Key. Display Utility → Core Menu Retrieve Password → Applications → Applications Credit / Debit → Credit / Debit Menu Run a Transaction → Reports → Host Utility → Host Utility Menu 5. Use the up arrow key to highlight STORE AND FORWARD and press the Green ENTER Key. Set Batch # → Delete Open Batch → Store N Forward → 6. Use the up or down arrow keys to highlight DELETE FAILED and press the Green ENTER Key. Store N Forward Forward→ Report→ Delete Failed→ Continued on next page SNF – DELETE FAILED, CONT’D… Step 7. 8. Action Highlight the desired option then press the Green ENTER key. Display Report All Failed→ By Transaction→ The Terminal display will flash with the response…”Deleted XXXX” and return to the Delete Failed options Menu. Continued on next page Credit & Debit Restaurant Addendum Restaurant Specific Features This section describes the transaction flow for Restaurant Credit Card Sales. It includes the following: Editing Tips Suggested Tip Configuring Automatic Tip Restaurant Transaction Lines Open/Close Tabs Prompts When processing a restaurant transaction the Server ID can be enabled and disabled. To add tips by Server ID and print reports by Server ID the server ID option must be enabled. . When Restaurant Transaction Prompts are enabled the terminal will prompt for them during the transaction, Restaurant Transaction Prompts are: Server ID, # of Guests, Table # and Automatic Tip. . Example (1): The Merchant prefers to view his/her reports by SERVER ID so they can manage which servers have the greatest sales and which have opportunity for improvement. They configure and enable SERVER ID. Example (2): There are multiple servers in Restaurant X; tips are added to transactions by server ID. To use this feature, SERVER ID was enabled and configured at the terminal. EDITING TIPS In a restaurant environment it is necessary to go back into the original transaction to add the tip amount left by the consumer. Dejavoo supports four methods of editing tips to a transaction, they are as follows: Listing ALL Transaction # Server ID Last 4 Digits EDIT TIPS - LIST ALL Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. Press the up arrow to highlight APPLICATIONS. Press the Green ENTER key to select. 2:03 Favorites F Core Menu Utility → Retrieve Password → Applications → Continued on next page Dejavoo Systems Restaurant Addendum V720.08 147 EDIT TIPS - LIST ALL, CONTINUED Step Action Display Applications 3. 4. Press the Green CREDIT/DEBIT. ENTER key to select Use the down arrow key to highlight the option for TIPS and TABS. Press the Green ENTER key to select. Credit / Debit → Credit / Debit Report → Host Utility → Tips and Tabs → T b → Tips and Tabs 5. Press the Green ENTER key to select EDIT TIP. Edit Tip → Presale Ticket → Tab Management → To 6. Search All Transactions Search Untipped Transactions Search Transactions Where Tips were Previously Added Then Highlight ALL and press ENTER Highlight UNTIPPED and press ENTER Highlight ADJUST TIPPED and press ENTER Edit Tip All → Untipped → Adjust Tipped → Edit Tip By 7. Press the Green ENTER key to select LIST ALL. List ListAll All→ → Server ID → Transaction # → Continued on next page 148 Dejavoo Systems Restaurant Addendum V720.08 EDIT TIPS - LIST ALL, CONTINUED Step 8. 9. Action Display The terminal displays the information for the first transaction as follows: “ID: XX, Tr #: XXXX, Base AMT: XX.XX, TIP: 0.00” For Magic For V Series If EDIT TIP This is the transaction you wish to add tips to Press down arrow to ADJ TIP. Press the F4 Key to ADJ TIP. This is NOT the desired transaction Press up arrow to view the next transaction until the desired transaction is displayed. Press F2 Key to view the next transaction until the desired transaction is displayed. Using the keypad input the Tip amount as indicated by the customer on the signed merchant receipt copy. ID: 13 Tr#: 23 Base: 52.00 Tip: 0.00 SCROLL ADJ TIP Core Menu Edit All Base: 52.00 Server ID: 13 $8.00 10. 11. For Magic For V Series The terminal will display the Base, Tip and Total amounts for the transaction. Press the up arrow for YES if the amounts are correct, or press the down arrow for NO to make corrections. The terminal will display the Base, Tip and Total amounts for the transaction. Press the F2 Key for YES if the amounts are correct, or press the F4 Key for NO to make corrections. The terminal will display the next transaction, to add tips to more transactions repeat steps 7-10. When finished adding tips press the red X Key until the terminal returns to the idle prompt. Confirm Adj Tip Base: 52.00 Tip: 8.00 Total: 60.00 YES NO EDIT TIP ID: 13 Base: Tip: SCROLL Dejavoo Systems Restaurant Addendum V720.08 Tr#: 23 52.00 0.00 ADJ TIP 149 EDIT TIPS – BY SERVER ID Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F Core Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → APPLICATIONS 3. 4. Press the Green CREDIT/DEBIT. ENTER key to select Use the down arrow key to highlight the option for TIPS and TABS. Press the Green ENTER key to select. Applications Credit / Debit → Credit/Debit Report → Host Utility → Tips and Tabs → Tips and Tabs 5. Press the Green ENTER key to select EDIT TIP. Edit Tip → Presale Ticket → Tab Management → To 6. Search All Transactions Search Untipped Transactions Search Transactions Where Tips were Previously Added Then Highlight ALL and press ENTER Highlight UNTIPPED and press ENTER Highlight ADJUST TIPPED and press ENTER Edit Tip All → Untipped → Adjust Tipped → Continued on next page 150 Dejavoo Systems Restaurant Addendum V720.08 EDIT TIPS – BY SERVER ID, CONTINUED Step Action Display Edit Tip By 7. Press the down arrow key to highlight SERVER ID then press the Green ENTER key to select . List All → Server ID → Transaction # → 8. Using the keypad input the SERVER ID NUMBER you are adding tips for then press the Green ENTER key. Edit Tip Core Menu Input Server ID: 13 The terminal displays the information for the first transaction for this Server ID as follows: “ID: XX, Tr #: XXXX, Base AMT: XX.XX, TIP: 0.00” For Magic For V Series If 9. This is the transaction you wish to add tips to This is NOT the desired transaction 10. Press down arrow to ADJ TIP. Press the F4 Key to ADJ TIP. Press up arrow to view the next transaction until the desired transaction is displayed. Press F2 Key to view the next transaction until the desired transaction is displayed. Using the keypad input the Tip amount as indicated by the customer on the signed merchant receipt copy. EDIT TIP ID: 13 Tr#: 23 Base: 52.00 Tip: 0.00 SCROLL ADJ TIP Edit All Core Menu Base: 52.00 Server ID: 13 $8.00 11. 12. For Magic For V Series The terminal will display the Base, Tip and Total amounts for the transaction. Press the up arrow for YES if the amounts are correct, or press the down arrow for NO to make corrections. The terminal will display the Base, Tip and Total amounts for the transaction. Press the F2 Key for YES if the amounts are correct, or press the F4 Key for NO to make corrections. The terminal will display the next transaction, to add tips to more transactions for this server ID repeat steps 9-11. When finished adding tips press the red X Key until the terminal returns to the idle prompt. Confirm Adj Tip Base: 52.00 Tip: 8.00 Total: 60.00 YES NO EDIT TIP ID: 13 Base: Tip: SCROLL Dejavoo Systems Restaurant Addendum V720.08 Tr#: 23 52.00 0.00 ADJ TIP 151 EDIT TIPS – BY TRANSACTION NUMBER Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F Core Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Applications → 3. 4. Press the Green CREDIT/DEBIT. ENTER key to select Use the down arrow key to highlight the option for TIPS and TABS. Press the Green ENTER key to select. Applications Credit / Debit → Credit/Debit Report → Host Utility → Tips and Tabs → Tips and Tabs 5. Press the Green ENTER key to select EDIT TIP. Edit Tip → Presale Ticket → Tab Management → To 6. Search All Transactions Search Untipped Transactions Search Transactions Where Tips were Previously Added Then Highlight ALL and press ENTER Highlight UNTIPPED and press ENTER Highlight ADJUST TIPPED and press ENTER Edit Tip All → Untipped → Adjust Tipped → Continued on next page 152 Dejavoo Systems Restaurant Addendum V720.08 EDIT TIPS – BY TRANSACTION NUMBER, CONTINUED Step 7. 8. 9. Action Display Press the down arrow key to highlight TRANSACTION # then press the Green ENTER key to select . Using the keypad input the TRANSACTION # you are adding tips for then press the Green ENTER key. Using the keypad input the Tip amount as indicated by the customer on the signed merchant receipt copy. Edit Tip By List All → Server ID → Transaction # → Core Menu Edit Tip Input Trans #: 23 Core Menu Edit All Base: 52.00 Server ID: 13 $8.00 10. 11. For Magic For V Series The terminal will display the Base, Tip and Total amounts for the transaction. The terminal will display the Base, Tip and Total amounts for the transaction. Press the up arrow for YES if the amounts are correct, or press the down arrow for NO to make corrections. Press the F2 Key for YES if the amounts are correct, or press the F4 Key for NO to make corrections. The terminal will display INPUT TRANSACTION #, to add tips to more transactions repeat steps 8-10. When finished adding tips press the red X Key until the terminal returns to the idle prompt. Confirm Adj Tip Base: 52.00 Tip: 8.00 Total: 60.00 YES NO Edit Tip Input Trans #: Dejavoo Systems Restaurant Addendum V720.08 153 EDIT TIPS – BY LAST 4 DIGITS Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F Core Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Applications → 3. 4. Press the Green CREDIT/DEBIT. ENTER key to select Use the down arrow key to highlight the option for TIPS and TABS. Press the Green ENTER key to select. Applications Credit / Debit → Credit/Debit Report → Host Utility → Tips and Tabs → Tips and Tabs 5. Press the Green ENTER key to select EDIT TIP. Edit Tip → Presale Ticket → Tab Management → To 6. Search All Transactions Search Untipped Transactions Search Transactions Where Tips were Previously Added Then Highlight ALL and press ENTER Highlight UNTIPPED and press ENTER Highlight ADJUST TIPPED and press ENTER Edit Tip All → Untipped → Adjust Tipped → Continued on next page 154 Dejavoo Systems Restaurant Addendum V720.08 EDIT TIPS – BY LAST 4 DIGITS, CONTINUED Step Action Display 7. Press the down arrow key to highlight LAST 4 DIGITS then press the Green ENTER key to select. Edit Tip By Server ID → Transaction 3 → Last 4 Digits → 8. 9. Using the keypad input the LAST 4 DIGITS of the transactions card # you are adding tips for then press the Green ENTER key. Using the keypad input the Tip amount as indicated by the customer on the signed merchant receipt copy. Core Menu Edit Tip Last 4 Digits: 6532 Core Menu Edit All Base: 52.00 Server ID: 13 $8.00 10. 11. For Magic For V Series The terminal will display the Base, Tip and Total amounts for the transaction. The terminal will display the Base, Tip and Total amounts for the transaction. Press the up arrow for YES if the amounts are correct, or press the down arrow for NO to make corrections. Press the F2 Key for YES if the amounts are correct, or press the F4 Key for NO to make corrections. The terminal will display LAST 4 DIGITS, to add tips to more transactions repeat steps 8-10. When finished adding tips press the red X Key until the terminal returns to the idle prompt. Confirm Adj Tip Base: 52.00 Tip: 8.00 Total: 60.00 YES NO Edit Tip Last 4 Digits: Dejavoo Systems Restaurant Addendum V720.08 155 SUGGESTED TIP LINES The terminal will calculate and print up to three suggested tip amounts on the bottom of receipt based on the percentages configured at the terminal. Set Suggested Tips to 0% to disable this feature. Example: ABC Restaurant has configured their Dejavoo terminal to print 3 suggested tip lines at the bottom of the customer’s receipt providing the customer with an instant “tip guide” for what the gratuity would be at 10%, 15% and 18%. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F Core Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Applications → 3. 4. 5. Press the Green CREDIT/DEBIT. ENTER key to select Use the up arrow key to highlight the option for SETUP. Press the Green ENTER key to select. Use the up arrow key to highlight the option for TIPS. Press the Green ENTER key to select. Applications Credit / Debit → Credit/Debit Reprint Receipts → Setup → Retrieve Password → Setup Trans Prompts → Tips → Print Parameters → Continued on next page 156 Dejavoo Systems Restaurant Addendum V720.08 SUGGESTED TIP LINES, CONTINUED Step Action Display 6. Use the down arrow key to highlight the option for SUGGESTED TIPS. Press the Green ENTER key to select. Tips Inline → Suggested Tips → Automatic Tips → Tip Suggestion 7. Press ENTER to select: LINE #1: 10% 8. Use the keypad to input the desired percentage for Suggested Tip Line #1. 9. Press the Green ENTER key. Line #1 : Line #2 : Line #3 : 10% 15% 20% Tip Suggestion Line #1: 10 Repeat Steps 7 and 8 for Tip Lines #2 and #3 as desired. Dejavoo Systems Restaurant Addendum V720.08 157 RECEIPT EXAMPLE: SUGGESTED TIP LINE MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 Trans #:1 04/07/07 Trans #:1 09:00 Batch #:1 SALE SALE Acct: ***********5555 Type: VISA Entry: Card Swiped Server (2): Lisa Acct: ***********5555 Type: VISA Entry: Card Swiped Server (2): Lisa AMOUNT: AMOUNT: TIP AMT: $60.99 $___.___ -----------------------------------TOTAL AMT: Tip Sugg. 1: Tip Sugg. 2: Tip Sugg. 3: Resp: Code: $___.___ 10% 15% 18% 6.09 9.14 10.97 Approved 123456789 (Disclaimer here) TIP AMT: $60.99 $___.___ -----------------------------------TOTAL AMT: Tip Sugg. 1: Tip Sugg. 2: Tip Sugg. 3: Resp: Code: $___.___ 10% 15% 18% 6.09 9.14 10.97 Approved 123456789 Refunds accepted with receipt www.abcstore.com X___________________________ Customer Name MERCHANT COPY 158 09:00 Batch #:1 Dejavoo Systems Restaurant Addendum V720.08 CUSTOMER COPY AUTOMATIC TIP The terminal will automatically add a tip percentage to a transaction that exceeds a preconfigured threshold # of guests in a party. Use the chart below to configure the automatic tip thresholds. Important Note: After Automatic Tip is configured it is necessary to enable the transaction prompt for # of Guests. For steps on enabling transaction prompts see Restaurant Transaction Prompts in this document. Example: ABC Restaurant configured their Dejavoo terminal for automatic tip to accommodate their “large party” policy which is: 15% GRATUITY IS ADDED FOR ALL PARTIES OF 8 OR MORE. Step Action Display 02/01/08 1. From the idle prompt press the ENTER key to access the Core Menu. Swipe or Enter Card# F 2. 2:03 Favorites F Core Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Applications → 3. 4. Press the Green CREDIT/DEBIT. ENTER key to select Use the up arrow key to highlight the option for SETUP. Press the Green ENTER key to select. Applications Credit / Debit → Credit/Debit Reprint Receipts → Setup → Retrieve Password → Continued on next page Dejavoo Systems Restaurant Addendum V720.08 159 AUTOMATIC TIP, CONTINUED Step Action 5. Use the up arrow key to highlight the option for TIPS. 6. Display Press the Green ENTER key to select. Use the down arrow key to highlight the option for AUTOMATIC TIPS. Press the Green ENTER key to select. Setup Trans Prompts → Tips → Print Parameters → Tips Inline → Suggested Tips → Automatic Tips → 7. Use the numeric keypad to input the threshold for the maximum number of guests in a party before the automatic tip will be added. Press the Green ENTER key. Ie: If you input 7 – the terminal will add tip for 8 or more guests automatically. Set Auto Tip Add Tip if # of Guests is larger: 7 Use the numeric keypad to input the desired percentage to automatically charge when the # of guests threshold is exceeded. 8. Press the Green ENTER key. Set Auto Tip Automatic Tip % Ie: If you set the # of guest threshold to 7 and the tip percentage at 15% – the terminal will add 15% tip automatically for parties of 8 or more. 9. 160 The terminal returns to the TIP menu. Dejavoo Systems Restaurant Addendum V720.08 15 RECEIPT EXAMPLE: AUTOMATIC TIP MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 Trans #:1 04/07/07 Trans #:1 09:00 Batch #:1 09:00 Batch #:1 SALE SALE Acct: ***********5555 Type: VISA Entry: Card Swiped Server (2): Lisa Guests: 8 GRATUITY 15%: 24.61 BASE AMT: $164.38 AMOUNT: $188.99 Acct: ***********5555 Type: VISA Entry: Card Swiped Server (2): Lisa Guests: 8 GRATUITY 15%: 24.61 BASE AMT: $164.38 AMOUNT: $188.99 TIP AMT: $___.___ ------------------------------------ TIP AMT: $___.___ ------------------------------------ TOTAL AMT: $___.___ TOTAL AMT: $___.___ Resp: Code: Approved 123456789 Resp: Code: Approved 123456789 (Disclaimer here) Refunds accepted with receipt www.abcstore.com X___________________________ Customer Name CUSTOMER COPY MERCHANT COPY Dejavoo Systems Restaurant Addendum V720.08 161 RESTAURANT TRANSACTION PROMPTS The Transaction Prompts menu option allows the user to disable and enable Industry specific prompts during the transaction. Restaurant Specific Options Include: Server ID Configure Personnel Table # # of Guests Note: (1) If prompts are turned off information specific to that prompt will not be captured and not be available on reports. For example, if you wish to capture Table #’s on reports you will first need to enable the Table # transaction prompt. SERVER ID Use the chart below to enable or disable the Server ID prompt during a transaction. To associate the Servers name to their ID and have it appear on reports and receipts, see Configure Server Name in this document. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the arrow keys to highlight CREDIT/DEBIT application. Press the Green ENTER key to select. 4. Use the up arrow key to highlight the option for SETUP. Press the Green ENTER key to select. Applications Credit / Debit → Credit/Debit Reprint Receipts → Setup → Retrieve Password → Continued on next page 162 Dejavoo Systems Restaurant Addendum V720.08 SERVER ID, CONTINUED Step Action Display Set Up 5. Use the up arrow key to highlight the option for TRANSACTION PROMPTS. Press the Green ENTER key to select. Trans Prompts → Tips → Print Parameters → Trans Prompts 6. Press the Green ENTER key to select CLERKS. 7. Press the Green ENTER key to select PROMPT. 8. Use the down arrow key to highlight On (Server) to prompt for Server ID during the transaction. Press the Green ENTER key to select. 9. Clerks → Table # → # of Guests → Clerk Prompt → Personnel → Clerk Off On *On (Server) Transaction Prompt Server ID has been configured, the terminal returns to the Trans Prompts Menu. Dejavoo Systems Restaurant Addendum V720.08 163 CONFIGURE PERSONNEL The Personnel option is used to configure a persons name to their individual Server ID. This configuration provides name identification on reports and receipts for each employee using the terminal. For Example: The merchant wants to print a daily report sorted by each Server’s name – because they had previously enable the prompt for Server ID and configured Personnel options the report prints showing each Server’s Name. i.e.: Clerk: (1) Lisa Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the arrow keys to highlight CREDIT/DEBIT application. Applications Credit / Debit → Press the Green ENTER key to select. 4. 5. Use the up arrow key to highlight the option for SETUP. Press the Green ENTER key to select. Use the up arrow key to highlight the option for TRANSACTION PROMPTS. Press the Green ENTER key to select. Credit/Debit Reprint Receipts → Setup → Retrieve Password → Set Up Trans Prompts → Tips → Print Parameters → Continued on next page 164 Dejavoo Systems Restaurant Addendum V720.08 CONFIGURE PERSONNEL, CONTINUED Step Action Display Trans Prompts 6. Press the Green ENTER key to select CLERKS. 7. Press the Green ENTER key to select PERSONNEL. Clerks → Table # → # of Guests → Clerks Prompt → Personnel→ 8. Press the down arrow key to highlight ADD. Press the green ENTER key to select. Manage Servers View → Add→ Delete → 9. 10. 11. Using the keypad input the unique Number for this Server, Clerk or Employee. Press ENTER to continue Add Server Add Server ID 1 Using a multi-tap method input the persons name associated with the ID # from Step 9. Then press ENTER. Note: find the right letter on the keypad then press that key until the correct letter cycles. Repeat until desired name is visible on the display. Add Server Add Server NAME Lisa Personnel has been configured, the terminal returns to the Transaction Prompts Menu. Dejavoo Systems Restaurant Addendum V720.08 165 TABLE # Use the chart below to enable or disable the Table # prompt during a transaction. For Example: The merchant wants to print a daily report sorted by Table # so they can identify which sections of their restaurant generates greater revenue – because they had previously enabled the transaction prompt for Table # the merchant is able to print report transaction data sorted by Table #. i.e.: Table #: 6 Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → 3. Use the arrow keys to highlight CREDIT/DEBIT application. Press the Green ENTER key to select. 4. 5. Use the up arrow key to highlight the option for SETUP. Press the Green ENTER key to select. Use the up arrow key to highlight the option for TRANSACTION PROMPTS. Press the Green ENTER key to select. Applications Credit / Debit → Credit/Debit Reprint Receipts → Setup → Retrieve Password → Set Up Trans Prompts → Tips → Print Parameters → Continued on next page 166 Dejavoo Systems Restaurant Addendum V720.08 TABLE #, CONTINUED Step Action Display Trans Prompts 6. Press the Green ENTER key to select TABLE #. 7. Use the down arrow key to highlight the option for ON. 8. The Transaction Prompt Table # has been configured, the terminal returns to the previous Menu. Press the Green ENTER key to select. Clerks → Table # → # of Guests → Table # Off *On *On Dejavoo Systems Restaurant Addendum V720.08 167 # OF GUESTS Use the chart below to enable or disable the # of Guest prompt during a transaction. Note: The # of Guest transaction prompt allows the merchant to track how many guests dine in the restaurant. If the merchant enables Table # and # of Guests it allows the merchant to effectively track sections of their restaurant. * THIS PROMPT MUST BE ENABLED TO USE THE AUTOMATIC TIP IN THIS DOCUMENT. Step 1. AUTOMATIC TIP FEATURE. FOR MORE INFORMATION SEE Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites F From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → Applications 3. Press ENTER to select CREDIT/DEBIT. 4. Use the up arrow key to highlight the option for SETUP. 5. Press the Green ENTER key to select. Use the up arrow key to highlight the option for TRANSACTION PROMPTS. Press the Green ENTER key to select. Credit / Debit → Credit/Debit Reprint Receipts → Setup → Retrieve Password → Set Up Trans Prompts → Tips → Print Parameters → Continued on next page 168 Dejavoo Systems Restaurant Addendum V720.08 TABLE #, CONTINUED Step Action 6. Use the down arrow key to highlight the option for # OF GUESTS. Press the Green ENTER key to select. Display Trans Prompts Clerks → Table # → # of Guests → 7. Use the down arrow key to highlight the option for ON. 8. The Transaction Prompt # of Guests has been configured, the terminal returns to the previous Menu. Press the Green ENTER key to select. Number of Guests Off *On *On Dejavoo Systems Restaurant Addendum V720.08 169 TAB MANAGEMENT The Tab Management options are used to Open and Close tabs in the current batch. Tip: Tabs are most often used in a Restaurant/Bar location. OPEN BAR TAB Use the chart below to initiate opening a Bar Tab. To close the tab see CLOSE BAR TAB in this document. To add tips to a tab transaction see EDIT TIPS in this document. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → Applications 3. Press ENTER to select CREDIT/DEBIT. 4. Use the down arrow key to highlight the option for TIPS and TABS. Press the Green ENTER key to select. Credit / Debit → Credit/Debit Report → Host Utility → Tips and Tabs → 170 Dejavoo Systems Restaurant Addendum V720.08 F OPEN BAR TAB, CONTINUED Step Action 5. Use the down arrow key to highlight the option for TAB MANAGEMENT. Press the Green ENTER key to select. Display Tips and Tabs Edit Tip → Presale Ticket → Tab Management → Tab Management 6. 7. Press ENTER to select Open Tab. The terminal returns to an OPEN TAB idle prompt. Open Tab Manage Tabs 02/01/08 Swipe the credit card the tab is to be opened on. F 8. 2:03 Open Tab Swipe or Enter Card# Favorites F Open Tab Input the open tab amount then press ENTER. Enter Amount $50.00 9. The terminal communicates out for approval, opens the tab and prints a merchant receipt. Dejavoo Systems Restaurant Addendum V720.08 171 RESTAURANT RECEIPT – OPEN BAR TAB ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Server #: (4) Lucy AUTHORIZATION ONLY Acct: Type: Entry: ************5555 VISA Card Swiped AMOUNT: Resp: Code: $50.00 Approved 123456 MERCHANT COPY 172 Dejavoo Systems Restaurant Addendum V720.08 CLOSE BAR TAB Use the chart below to initiate closing a Bar Tab. To learn how to open a tab see OPEN BAR TAB in this document. To add tips to a tab transaction see EDIT TIPS in this document. Step 1. Action From the idle prompt press the ENTER key to access the Core Menu. Display 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → F Core Menu Applications → Applications 3. Press ENTER to select CREDIT/DEBIT. 4. Use the down arrow key to highlight the option for TIPS and TABS. Press the Green ENTER key to select. Credit / Debit → Credit/Debit Report → Host Utility → Tips and Tabs → 5. 6. Use the down arrow key to highlight the option for TAB MANAGEMENT. Press the Green ENTER key to select. Tips and Tabs Edit Tip → Presale Ticket → Tab Management → Use the down arrow key to highlight the option for MANAGE TABS. Open Tab Press the Green ENTER key to select. Manage Tabs Tab Management Dejavoo Systems Restaurant Addendum V720.08 173 CLOSE BAR TAB, CONTINUED Step 7. Action Display To Then Search All Transactions Highlight ALL and press ENTER Search by Server ID Highlight SERVER ID and press ENTER All Search by Transaction # Highlight TRANSACTION # and press ENTER Server ID Transaction # Search by Last 4 Digits of Card Highlight LAST 4 DIGITS and press ENTER For Magic Tabs By. . . For V Series Mng Tab 8. Press the down arrow key to select CLOSE Press the F4 key to select CLOSE ID: 5 Base: Tip: TR# 16 $50.00 $10.00 VOID 9. The terminal returns to a CLOSE TAB idle prompt. 02/01/08 F 10. 11. 174 2:03 Close Tab Swipe or Enter Card# Swipe the credit card used to originally open the tab so that the tab can now be closed. Input the amount the tab is to be closed for then press ENTER. CLOSE Favorites F Close Tab Enter Amount $50.00 The terminal communicates out for approval, closes the tab and prints a merchant receipt. Dejavoo Systems Restaurant Addendum V720.08 RESTAURANT RECEIPT – CLOSE BAR TAB MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 ________________ 04/07/07 09:00 Trans #:1 Batch #:1 Server: (4) Lucy Ticket Only Acct: Type: Entry: ************5555 VISA Card Swiped AMOUNT: TIP AMT: $44.99 $___.___ -----------------------------------TOTAL AMT: $___.___ POST AUTH Code: 123456 ABC STORE 4534 Any Street Somewhere, NY 111111 (555)-777-8888 -------------------04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4 Ticket Only Acct: ************5555 Type: VISA Entry: Card Swiped4\ AMOUNT: TIP AMT: $44.99 $___.___ -----------------------------------TOTAL AMT: $___.___ POST AUTH Code: 123456 (Disclaimer here) X___________________________ Customer Name Refunds accepted with receipt www.abcstore.com CUSTOMER COPY MERCHANT COPY Dejavoo Systems Restaurant Addendum V720.08 175 VOID OPEN BAR TAB Use the chart below to void a Bar Tab that has previously been opened but not yet closed. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → Applications 3. Press ENTER to select CREDIT/DEBIT. 4. Use the down arrow key to highlight the option for TIPS and TABS. Press the Green ENTER key to select. Credit / Debit → Credit/Debit Report → Host Utility → Tips and Tabs → 5. 6. 176 Use the down arrow key to highlight the option for TAB MANAGEMENT. Press the Green ENTER key to select. Tips and Tabs Edit Tip → Presale Ticket → Tab Management → Use the down arrow key to highlight the option for MANAGE TABS. Open Tab Press the Green ENTER key to select. Manage Tabs Tab Management Dejavoo Systems Restaurant Addendum V720.08 F VOID OPEN BAR TAB, CONTINUED Step 7. Action Display To Then Search All Transactions Highlight ALL and press ENTER Search by Server ID Highlight SERVER ID and press ENTER All Search by Transaction # Highlight TRANSACTION # and press ENTER Server ID Transaction # Search by Last 4 Digits of Card Highlight LAST 4 DIGITS and press ENTER For Magic Tabs By. . . For V Series Mng Tab 8. Press the up arrow key to select VOID Press the F2 Key to select VOID ID: 5 Base: Tip: TR# 16 $50.00 $10.00 VOID For Magic CLOSE For V Series VOID TAB 9. Press the up arrow key to select YES Press the F2 key to select YES ARE YOU SURE? YES 10. NO The terminal displays “TAB VOIDED” and returns to the manage tabs menu. Dejavoo Systems Restaurant Addendum V720.08 177 TAB REPORT Use the chart below to print a report showing TAB transaction data. Step 1. Action Display From the idle prompt press the ENTER key to access the Core Menu. 02/01/08 Swipe or Enter Card# F 2. 2:03 Favorites From the Core Main Menu Press the up arrow to highlight APPLICATIONS. Utility → Press the Green ENTER key to select. Retrieve Password → Core Menu Applications → Applications 3. Press ENTER to select CREDIT/DEBIT. 4. Use the down arrow key to highlight the option for REPORT. 5. 178 Press the Green ENTER key to select. Use the down arrow key to highlight the option for TABS REPORT. Press the Green ENTER key to select. Credit / Debit → Credit/Debit Report → Host Utility → Tips and Tabs → Tips and Tabs Edit Tip → Presale Ticket → Tab Management → Dejavoo Systems Restaurant Addendum V720.08 F TAB REPORT, CONTINUED Step Action To Print for ALL Transactions 6. 7. Print for OPEN Transactions only Print for CLOSED transactions only Display Then Press ENTER to select ALL Highlight OPEN then press ENTER Tabs Report Open All T Open Closed Highlight CLOSED then press ENTER Tabs report prints, terminal returns to the Tabs Report menu. Dejavoo Systems Restaurant Addendum V720.08 179 RESTAURANT REPORT – TABS REPORT MY BUSINESS 123 MAIN ST. ANYTOWN, NY 11111 1-800-555-1212 -------------------------Tab Report - ALL ========================== 08/01/2007 13:09:00 -------------------------Terminal Number: Merchant Number: Batch Number: -------------------------CLOSED TAB: Open Amount: $70.00 Base Amount: $48.00 Tip Amount: $10.00 Closed Aount: $58.00 Server: Lucy Transaction #: 4 Trans. Date: 08/01/07 Trans. Time: 15:27 Entry: Swipe Acc: 5454 Resp: 1234567890 OPEN TAB: Open Amount: Server: Transaction #: Trans. Date: Trans. Time: Entry: Acc: Resp: $50.00 Lucy 4 08/01/07 15:27 Swipe 5454 1234567890 ************************** Total Records: 2 Open Amount: 120.00 Base Amount: 48.00 ========================== End of Report 180 Dejavoo Systems Restaurant Addendum V720.08 Credit/Debit Retail Quick Reference Guide These steps have been provided as a guide for assistance. Your Dejavoo payment terminal is equipped with Event Driven software; The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number. CREDIT CARD SALE Swipe Credit Card OR Manually Enter Card Press the arrow to select CREDIT Input the $ amount of the sale - If AVS is on, input AVS information Press the green ENTER button Terminal communicates with the Host Receipts Print DEBIT CARD SALE VOID CREDIT TRANSACTION Swipe Credit Card OR Manually Enter Card Press the arrow to select CREDIT Press the arrow twice for VOID Input the exact $ amount to be Voided Press the green ENTER button Press the arrow to select OK Terminal communicates with the Host Receipt Prints Swipe Debit Card Press the arrow to select DEBIT Input $ amount of the sale Press the green ENTER button Customer Inputs PIN # on the PIN Pad Press the green ENTER button Terminal communicates with the Host From the idle prompt Press green ENTER button Press the arrow to highlight Applications Press the green ENTER button twice Press the arrow twice to highlight Host Utility Press the green ENTER button three times Terminal communicates with the Host Reports Print Receipts Print TICKET ONLY SALE SETTLING THE CURRENT BATCH AUTHORIZATION ONLY Swipe Credit Card OR Manually Enter Card Swipe Credit Card OR Manually Enter Card Press the arrow to select CREDIT Press the arrow to select CREDIT Press the arrow twice for AUTHORIZATION Input the $ amount to be authorized Press the arrow once for TICKET Input $ amount of the ticket Press the green ENTER button Input previously obtained auth code Press the green ENTER button Receipts Print WWW.DEJAVOOSYSTEMS.COM Press the green ENTER button Terminal communicates with the Host Receipt Prints DocV0501.12 Retail Quick Reference Guide Credit/Debit These steps have been provided as a guide for assistance with your Dejavoo Payment Device. VALUE ADDED SERVICES ON SCREEN HELP From idle Press the green ENTER button For Immediate assistance with all the Terminal Functions, simply Press the Double Zero (00) on your Dejavoo keypad for Magic Terminals or Press the Dot key for V Series Terminals Press the arrow to highlight Applications Press the green ENTER button to select Press ENTER on Credit/Debit Press arrow twice to highlight Host Utility Press arrow twice to highlight Value Added Srv The Help will appear on the Terminal Display to assist with explanations/ next steps Press ENTER on Manual Request Report Prints Press the RED X Key to exit help RETURN TRANSACTION PRINT DAILY REPORT From idle Press the green ENTER button Press the arrow to highlight Applications Press the green ENTER button to select Press ENTER on Credit/Debit Press the arrow to highlight Report Press the green ENTER button twice Report Prints Swipe Debit or Credit Card Press the arrows to select Credit or Debit Press the arrow once for RETURN Input $ amount of the Return Press the green ENTER button *Terminal communicates with the Host Receipts Print *Denotes: Dependant on capture type Dejavoo Systems 1129 Northern Blvd – Ste 303 Manhasset, NY 11030 Doc V0501.12 WWW.DEJAVOOSYSTEMS.COM MY FAVORITES Adding Favorites Press the key or Press the arrow or on any menu item F2 to select YES Highlight the hotkey option to assign favorite to Press the green ENTER button Managing Favorites Press the green ENTER button Press arrow 3Xs to highlight Utility & Press ENTER Input the Security Password & Press ENTER Press arrow 3Xs to Favorites & Press ENTER Select desired option & Press ENTER Accessing Favorites Press the middle “favorites” button Highlight option from list & press ENTER or F3 Credit/Debit Restaurant Quick Reference Guide These steps have been provided as a guide for assistance. Your Dejavoo payment terminal is equipped with Event Driven software; The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number. CREDIT CARD SALE Swipe Credit Card OR Manually Enter Card Press the arrow to select CREDIT Input Server ID Press the green ENTER button Input the $ amount of the sale Press the green ENTER button Terminal communicates with the Host Receipts Print SUGGESTED TIPS From the idle prompt Press green ENTER button Press the arrow to highlight Applications Press the green ENTER button twice Press the arrow twice then ENTER on Setup Press the arrow twice. Press ENTER on Tips Press the arrow to highlight Suggested Tips. Press the ENTER button Press the arrow to Line # , Input desired Tip % Press the green ENTER button. Repeat steps for Line # 2 and # 3 if needed. VOID CREDIT TRANSACTION Swipe Credit Card OR Manually Enter Card Press the arrow to select CREDIT Press the arrow twice for VOID Input the exact $ amount to be Voided Press the green ENTER button Press the arrow to select OK Terminal communicates with the Host Receipt Prints SETTLING THE CURRENT BATCH TICKET ONLY SALE Swipe Credit Card OR Manually Enter Card Press the arrow to select CREDIT Press the arrow once for TICKET Input $ amount of the ticket Press the green ENTER button Input previously obtained auth code Press the green ENTER button Receipts Print WWW.DEJAVOOSYSTEMS.COM From the idle prompt Press green ENTER button Press the arrow to highlight Applications Press the green ENTER button twice Press the arrow twice to highlight Host Utility Press the green ENTER button three times Terminal communicates with the Host Reports Print AUTHORIZATION ONLY Swipe Credit Card OR Manually Enter Card Press the arrow to select CREDIT Press the arrow twice for AUTHORIZATION Input the $ amount to be authorized Press the green ENTER button Terminal communicates with the Host Receipt Prints DocV0501.12 Restaurant Quick Reference Guide Credit/Debit These steps have been provided as a guide for assistance with your Dejavoo Payment Device. VALUE ADDED SERVICES From the idle prompt Press the green ENTER button Press the arrow to highlight Applications Press the green ENTER button to select Press ENTER on Credit/Debit Press arrow twice to highlight Host Utility Press arrow twice to highlight Value Added Srv Press ENTER on Manual Request Report Prints MY FAVORITES Adding Favorites Dejavoo Systems 1129 Northern Blvd – Ste 303 Manhasset, NY 11030 Doc V0501.12 Press the key or Press the arrow or For Immediate assistance with all the Terminal Functions, simply Press the Double Zero (00) on your Dejavoo keypad for Magic Terminals or Press the Dot key for V Series Terminals on any menu item F2 to select YES Highlight the hotkey option to assign favorite to Press the green ENTER button Accessing Favorites Press the middle “favorites” button or Highlight option from list & press ENTER F3 RETURN TRANSACTION TURN SERVER PROMPT ON/OFF From the idle prompt Press the green ENTER button Press the arrow to highlight Applications Press the green ENTER button twice Press arrow twice. Press ENTER on Setup Press arrow 3x’s. Press ENTER on Trans Prompts Press ENTER on Clerks Press ENTER on Prompt Press the arrows to make selection Press the green ENTER button to select ON SCREEN HELP Swipe Debit or Credit Card Press the arrows to select Credit or Debit Press the arrow once for RETURN Input $ amount of the Return Press the green ENTER button *Terminal communicates with the Host Receipts Print *Denotes: Dependant on capture type The Help will appear on the Terminal Display to assist with explanations/ next steps Press the RED X Key to exit help EDIT TIP From the idle prompt Press the green ENTER button Press the arrow to highlight Applications Press the green ENTER twice Highlight Tips and Tabs. Press ENTER twice Press arrow to select Untipped. Press ENTER Press the arrow to select “Add Tip By” method Input the transaction specific info and press ENTER Input $ amount of Tip to be added. Press ENTER Press the arrow (For Magic) or F2 Key ( for V Series) to select Yes to confirm WWW.DEJAVOOSYSTEMS.COM Credit/Debit COUNTERTOP V5, V8, V8 PLUS Restaurant Quick Reference Guide – V Series F1 Press and hold the F1 Key to power on your terminal. Your Dejavoo payment terminal is equipped with Event Driven software; The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number. F CREDIT CARD SALE u Swipe Credit Card OR Manually Enter Card v If prompted Select CREDIT w Input Server ID x Press the green ENTER button y Input the $ amount of the sale z Press the green ENTER button { Terminal communicates with the Host | Receipts Print VOID CREDIT TRANSACTION u Swipe Credit Card OR Manually Enter Card v If prompted Select CREDIT w Press twice until Display says VOID x Input the exact $ amount to be Voided y Press the green ENTER button z Press F2 to select OK { Terminal communicates with the Host | Receipt Prints SUGGESTED TIPS u From the idle prompt Press green ENTER button v Press twice to highlight Applications w Press the green ENTER button twice x Press twice then Press ENTER on Setup y Press twice. Press ENTER on Tips z Press to highlight Suggested Tips. { Press the ENTER button | Press to highlight Line #, Input desired Tip % SETTLING THE CURRENT BATCH u v w x y From the idle prompt Press green ENTER button Press the green ENTER button twice Input password if prompted Terminal communicates with the Host Reports Print } Press the green ENTER button. ~ Repeat steps for Line # 2 and # 3 if needed. TICKET ONLY SALE u Swipe Credit Card OR Manually Enter Card v If prompted Select CREDIT w Press once until Display says TICKET x Input $ amount of the ticket y Press the green ENTER button z Input previously obtained auth code { Press the green ENTER button | Receipts Print WWW.DEJAVOOSYSTEMS.COM AUTHORIZATION ONLY u Swipe Credit Card OR Manually Enter Card v If prompted Select CREDIT w Press twice Display says AUTHORIZATION x Input the $ amount to be authorized y Press the green ENTER button z Terminal communicates with the Host { Receipt Prints DocV0501.12 Credit/Debit COUNTERTOP V5, V8, V8 PLUS Restaurant Quick Reference Guide – V Series These steps have been provided as a guide for assistance with your Dejavoo Payment Device. REPRINT RECEIPT COPY u v w x y z { MY FAVORITES From idle Press the green ENTER button Adding Favorites Press Press the green ENTER button u v w x Select desired option & Press ENTER Accessing Favorites Receipt Prints u Press the F3 F3 “favorites” button v Highlight option from list & press ENTER 2 times to highlight APPLICATIONS Press the green ENTER button 2 times. Press 3 times for REPRINT RECEIPT Press Press F2 F2 to select YES For Immediate assistance with all the Terminal Functions, simply Press the Press the Dot key on your terminal keypad Highlight the hotkey option to assign favorite to Press the green ENTER button The Help will appear on the Terminal Display to assist with explanations/ next steps Press the RED X Key to exit help RETURN TRANSACTION TURN SERVER PROMPT ON/OFF u From the idle prompt Press the green ENTER button v Press 2 times to highlight Applications w Press the green ENTER button twice x Press 2 times then Press ENTER on Setup y Press 3 times. Press ENTER on Trans Prompts z Press ENTER on Clerks { Press ENTER on Prompt | Press the to make selection } Press the green ENTER button to select on any menu item ON SCREEN HELP u Swipe Debit or Credit Card v If prompted Select CREDIT w Press 1 Time until Display says RETURN x Input $ amount of the Return y Press the green ENTER button z *Terminal communicates with the Host { Receipts Print Dejavoo Systems 1129 Northern Blvd – Ste 303 Manhasset, NY 11030 Doc V0501.12 *Denotes: Dependant on capture type WWW.DEJAVOOSYSTEMS.COM EDIT TIP u From the idle prompt Press the green ENTER button v Press 2 times to highlight Applications w Press the green ENTER button twice x Highlight Tips and Tabs. Press ENTER twice y Press to select Untipped. Press ENTER z Press to select “Add Tip By” method { Input the transaction specific info and press ENTER | Input $ amount of Tip to be added. Press ENTER } Press F2 F2 Key to select Yes to confirm Credit/Debit COUNTERTOP Models V5, V8, V8 PLUS Retail Quick Reference Guide F Press and hold F1 F the F1 Key to power on your terminal. 1 Your Dejavoo payment terminal is equipped with Event Driven software; The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number. CREDIT CARD SALE uSwipe Credit Card OR Manually Enter Card v If prompted Select CREDIT w Input the $ amount of the sale - If AVS is on, input AVS information x Press the green ENTER button y Terminal communicates with the Host z Receipts Print VOID CREDIT TRANSACTION u Swipe Credit Card OR Manually Enter Card v If prompted Select CREDIT w Press twice until Display says VOID x Input the exact $ amount to be Voided y Press the green ENTER button z Press F2 to select OK { Terminal communicates with the Host | Receipts Print DEBIT CARD SALE u v w x y z { | Swipe Debit Card If prompted Select DEBIT Input $ amount of the sale Press the green ENTER button Customer Inputs PIN # on the PIN Pad SETTLING THE CURRENT BATCH u v w x y From the idle prompt Press green ENTER button Press the green ENTER button twice Input password if prompted Terminal communicates with the Host Reports Print Press the green ENTER button Terminal communicates with the Host Receipts Print TICKET ONLY SALE u Swipe Credit Card OR Manually Enter Card v If prompted Select CREDIT w Press once until Display says TICKET x Input $ amount of the ticket y Press the green ENTER button z Input previously obtained auth code { Press the green ENTER button | Receipts Print WWW.DEJAVOOSYSTEMS.COM AUTHORIZATION ONLY u Swipe Credit Card OR Manually Enter Card v If prompted Select CREDIT w Press twice Display says AUTHORIZATION x Input the $ amount to be authorized y Press the green ENTER button z Terminal communicates with the Host { Receipts Print DocV0501.12 Credit/Debit COUNTERTOP Models V5, V8, V8 PLUS Retail Quick Reference Guide These steps have been provided as a guide for assistance with your Dejavoo Payment Device. REPRINT RECEIPT COPY u v w x y z { From idle Press the green ENTER button Press 2 times to highlight APPLICATIONS Press the green ENTER button 2 times. Press For Immediate assistance with all the Terminal Functions, simply Press the Press the Dot key on your terminal keypad 3 times for REPRINT RECEIPT Press the green ENTER button Select desired option & Press ENTER Receipt Prints PRINT DAILY REPORT u v w { ON SCREEN HELP From idle Press the green ENTER button Press 1 Time to highlight REPORTS Press the green ENTER button 2 times. Report Prints The Help will appear on the Terminal Display to assist with explanations/ next steps Press the RED X Key to exit help RETURN TRANSACTION u Swipe Debit or Credit Card v If prompted Select CREDIT w Press 1 Time until Display says RETURN x Input $ amount of the Return y Press the green ENTER button z *Terminal communicates with the Host { Receipts Print *Denotes: Dependent on capture type Dejavoo Systems 1129 Northern Blvd – Ste 303 WWW.DEJAVOOSYSTEMS.COM Manhasset, NY 11030 Doc V08.12 MY FAVORITES Adding Favorites u v w x Press the Press the key on any menu item F2 F2 to select YES Highlight the hotkey option to assign favorite to Press the green ENTER button Managing Favorites u v w x y z { Press the green ENTER button Press 3 times to highlight UTILITY Press the green ENTER button If prompted input Password & Press ENTER Press 3 times highlight MANAGE FAVORITES Press the green ENTER button Select desired option to edit & Press ENTER Accessing Favorites u Press the F3 F3 “favorites” button v Highlight option from list & press ENTER
