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EMStat 4 User Manual
Med-Media Contact Information
Technical Support Team (717-657-8200, Option 1)
The phone number listed above is to the Med-Media Technical Support Department. Our normal
business office hours are from 8:00 am to 6:00 pm Monday through Friday Eastern Standard Time.
Our office is closed during major Holidays. If the user is calling after business hours for CRITICAL
issues only, our automatic phone attendant will answer the call. Please follow the directions the auto
attendant provides and your call will be placed in the Med-Media Technical Support voice mail. The
voice mailer will then page the on-call technician who will return your call within 1-Hour. The user
should make every attempt to utilize their resources, like the On-line Help Manual or notifying
their manager prior to contacting the Technical Support Department during off hours.
The Technical Support Team can also be reached on-line during normal business hours at:
http://www.med-media.com/support/index.shtml
Note: The Med-Media Technical Support Team CANNOT provider any login information, such
as Passwords or WID’s over the phone due to HIPPA. The user will need to contact their
manager to obtain or reset their current information. The Manager login has the ability to
reset the provider’s password in the Tools – Common Support Lists – Crew area of
EMStat. The manager also has the ability to reopen locked PCR’s for the user.
Note: It is imperative when leaving a message to leave your Name, Phone Number, and EMS
Company first before giving any technical information about your problem. The Technical
Support Team also requests that you physically be at the computers location at the time of
the call to determine the exact cause of the problem as well as to correct the issue in a
timely manner.
Sales Department (717-657-8200, Option 2)
The Phone number listed above is to the Med-Media Sales Department. Our normal business office
hours are from 8:00 am to 5:00 pm Monday through Friday Eastern Standard Time. Our office is closed
during major Holidays. If you are calling after normal business hours, please leave a detailed message
including your name, phone number and reason for calling. The Sales Team will return your call at their
earliest convenience.
Please contact the Sales Department to inquire about additional licenses, add on modules,
customization for EMStat, schedule training and questions regarding your yearly
maintenance and outstanding bills.
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