Download Intertech Technician Training Manual

Introduction to Intertech
What is Intertech? Intertech is a RSP (Regional service provider) for Dish Network. Intertech
covers parts of Western NY, Northwestern PA, Vermont, and Massachusetts.
This is an exciting, constantly changing industry. The business provides many
opportunities for individuals who have a desire to grow and learn about electronics and the
dynamic businesses of entertainment and information delivery.
You have an exciting role at Intertech. Customers have chosen to buy Dish products and services
– and you are the one who arrives at the customer’s home and brings them the products and
services that they want to have in their home.
The customer will remember your conversation, your care of the customer’s personal property,
your knowledge of programming services, your appearance, your performance, and your ability
to treat the customer’s home “as if it were your own”. As a Technician, you set the tone of the
customer’s future relationship with the company.
For these reasons, you will need both technical and social skills. A positive attitude and
enthusiasm are the basic ingredients of successful customer service. They help to create the
professional image your customer will appreciate and remember.
Dish procedures and standards are designed to provide an installation where the cabling,
connectors and grounding should not need replacement for at least 10 to 15years. The
information you will be provided in training reflects new standards that are designed for the
current and future dish equipment.
The purpose of standards is to establish consistent practices and procedures. With uniformity,
you will deliver safe, efficient, and quality services. These standards will help you work in a
manner that satisfies customers.
As an RSP we are expected to install new customers and maintain all current customers to
include upgrades to existing systems and service or maintaining existing systems. We also
provide Internet service via DishNET.
Intertech is also an authorized retailer to sell and service Dish.
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