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Chapter 7 ‚ Appendix
page 41
7.2
Customer Service
If you have a question, which is not adequately addressed
in this manual, please contact PCO or your local dealer
(addresses on page 2).
To speed your request, we need the following information:
•
Short description of the problem
•
Description of your application
•
Camera settings
•
Type and version of camera software being used
•
Camera serial number (located on the silver label on
the bottom of the camera)
•
Power supply serial number (pco.power)
•
Operating system (PC)
•
Processor type (PC)
•
Memory
•
Graphic card
•
Graphic card setup
At the web site www.pco.de/support there is an information form to fill out and send by email.
7.3
Trouble Shooting
In case of a damage or malfunction, send the camera with
the above information to PCO for repair.
Before sending the camera for repair, first, contact your
local dealer.
When shipping the camera for repair, be certain to carefully pack the camera with proper shipping materials. If
possible use the original packaging. Use the protection
cap to protect the camera on the lens thread.
User Manual pco.camera status 12/2004