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Tips and Troubleshooting
• Desktop Scope is limited to the actual desktop being
active. It does not include drive windows.
• If you have an Action that doesn’t function properly with a
toolbar trigger, try using a hot key trigger instead.
• If you deselect Show Wizards For Editing, you see a different
dialog when you edit an Action in the My Actions tab.
• Make sure when you create toolbar triggers that you do
not create an infinite loop. For example, you can
repeatedly choose the current toolbar as a QuicKeys button
in the Toolbar Button Wizard.
• The Windows Specials Up one folder Action does not navigate
up one folder level if you are using it within a standard
Windows Explorer window. It only works within Open or
Save dialogs.
• If you choose to open Microsoft Explorer in Full Screen view
over an auto hide toolbar, the auto hide toolbar will remain
behind the Explorer window until you close the toolbar
and reopen it.
• If one of your QuicKeys triggers suddenly doesn’t work,
make sure you don’t have a QuicKeys dialog open on your
desktop. When a QuicKeys dialog is open, the QuicKeys
menu in the status area has a red X over it.
• If you only see a few buttons in your Setup Wizards tab, click
the drop-down list arrow at the top of the tab and select All
Wizards from the list that appears. All your Setup Wizard
buttons should immediately return.
• You must exit the Clipboard Editor before you can see
your newly added clips in the Prompt for item to paste window.
• You must have an insertion point available before the
QuicKeys Clipboard paste function works properly.
• If you delete, rename, or move custom icons that are used
in toolbars, the toolbar button that used that icon will no
longer display that graphic.
• It is possible to add toolbar buttons to toolbars that have a
different scope than the Actions represented by the toolbar
buttons. This capability may keep the Action that is
triggered with the toolbar button from functioning
properly. For example, a toolbar button representing a
Microsoft Word Action can be added to a toolbar that only
works in Internet Explorer.
• If you are using a firewall and are having difficulty
connecting to a remote time server, check that ports 37 or
123 are open. See your network administrator for more
information.
• If you are experiencing frequent timeouts when you select
Check for QucKeys updates, check your Internet connection. If
your Internet connection is functioning properly, call CE
Software’s technical support team.
MULTI-USER WORKSTATIONS
If your Windows machine is on a network, you probably have
to provide your user name and password when you restart
your computer. If you start QuicKeys and create Actions after
completing the login process, those Actions are stored in a
preference file that is linked to your user name and password.
The benefit of this architecture is that multiple users can log
into the network from the same workstation, yet retain their
own personal QuicKeys Actions. The process is invisible to
you, but it’s important to know if you are concerned about
your Actions being used by someone else.