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Warranty
Warranty
ENTTEC warrants that the product that it manufactures will be free from defects in materials and
workmanship for a period of one year from the date of shipment from an authorised ENTTEC
wholesaler. If the device proves defective within the warranty period, ENTTEC will repair or replace
at its sole discretion, the defective hardware.
Any unauthorized repair or opening the case of the unit for any purpose other than changing the
internal battery, voids the warranty as described above.
Damages caused by the following conditions are excluded from coverage under this warranty:
•
Improper handling, neglect or failure to use the product in compliance with instructions in the
accompanying ENTTEC operator's manuals and user guides.
•
Operation or connection of the product in a manner that is not compliant with safety or
technical regulations in force in the region where the product is used.
•
Damage resulting from force majeure or any other event or condition beyond the control of
ENTTEC
To obtain warranty service, the buyer must contact ENTTEC, or an authorised wholesaler, during
business hours to obtain a Return Authorization Number. Enquiries must be accompanied by
description of the problem for evaluation by ENTTEC.
Authorized returns must be returned at the buyer's expense to ENTTEC, or its designated service
agent, in the original packaging (or its functional equivalent) together with the Return Authorization
Number. Products received without prepaid freight will not be processed.
If the failure is subsequently determined to be due to an operator error, the buyer accepts the
responsibility to pay any costs incurred in the diagnosis, parts or shipping from the service facility.
ENTTEC makes no warranty of any kind, express or implied, including without limitation the implied
warranties of merchantability and fitness for a particular purpose. In no event shall ENTTEC be liable
for indirect, special or consequential damages.
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