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Table of Contents I. INTRODUCTION ........................................................................................................................... 1 II. TRAINING CALENDAR ................................................................................................................ 1 A. MAIN AREA OF THE TRAINING CALENDAR HOME PAGE .................................................................. 1 B. LINKS TO INFORMATION SOURCES AND TRAINING ......................................................................... 3 D. RETURNING USER LOGIN ............................................................................................................ 7 E. HOW TO REGISTER FOR CLASSROOM TRAINING............................................................................ 9 F. HOW TO CANCEL YOUR REGISTRATION FOR CLASSROOM TRAINING ............................................10 G. HOW TO SEE YOUR SCHEDULED TRAINING ................................................................................10 H. HOW TO PRINT A TRANSCRIPT ...................................................................................................11 III. ON-LINE TRAINING (ECATTS) ................................................................................................11 A. WHAT IS ECATTS? ..................................................................................................................11 Add On-line Training to Scheduled Training .......................................................................... 11 B. HOW TO COMPLETE ON-LINE TRAINING ......................................................................................13 How to Access Scheduled On-line Training ........................................................................... 13 Primary Navigation in the Training Modules .......................................................................... 13 How to Use the Training ......................................................................................................... 13 How to Exit On-line Training................................................................................................... 14 C. TESTING AND ASSESSMENT .......................................................................................................14 How to Access the Tests ........................................................................................................ 15 How to Take a Test ................................................................................................................ 15 The Test Assessment ............................................................................................................. 16 IV. CUSTOMER SUPPORT ...........................................................................................................17 -i-
