Download User Manual ELECTRONIC LOGGING DEVICE

Installing Your HD 100 > Troubleshooting
Yellow or Green lights stay off for more than 3 minutes
after connecting HD 100 to diagnostic port (Wi-Fi® or Cell
not connecting on HD 100 device):
• Make sure your IntelliRoute® TND™ 720 device is charged
and within 10 feet of the HD 100 device.
• Push the Reset button on the side of the HD 100 device.
• Check power connection on HD 100 device.
- Ensure the cable is secured to the truck’s diagnostic port
and to the HD 100 device. Disconnect, then reconnect both ends of the power cable, making sure the collar on the
diagnostic port end of the cable is locked in place.
• Make sure truck ignition is on.
• Restart the ignition.
• Check that the colored lights are on. The colored lights should illuminate within about 20 seconds, indicating that the HD 100 is connected and running properly.
NOTE: If, after following these steps, the green Cell light stays off,
this may indicate that you are currently located in an area without
Cell coverage. If you do not have Cell coverage, you may continue to
log on to the HD 100 software with your Driver ID and use the HOS
application, provided you have logged in at least once before with that
particular Driver ID. Your HD 100 will continue to capture your Hours
of Service data, and once you regain Cell connectivity, your Hours of
Service data will update.
Cannot access the HD 100 software, after clicking the HD
100 button from the IntelliRoute® Home Menu:
• Make sure your IntelliRoute® TND™ 720 device is within
10 feet of the HD 100 device.
• Wait up to 3 minutes for the colored lights on the HD 100 device to illuminate.
• Push the Reset button on the side of the HD 100 device.
Blue light is still off for more than 3 minutes after
connecting HD 100 to diagnostic port (JBus is not
responding on HD 100 device):
• Make sure truck ignition is on.
• Restart the ignition.
• Restart both the IntelliRoute® TND™ 720 and HD 100 devices.
- Log off the HD 100 software.
- Press the Power button on your IntelliRoute® TND™ 720 device.
- Disconnect the cable from your HD 100 device.
- Reconnect the cable to your HD 100 device.
• Check that the blue light turns on. The blue light should
illuminate within about 20 seconds, indicating that the
device is connected to the vehicle’s ECM.
HD 100 User Manual
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