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Mandatory
Solution
Category
or Desired Provides?
Category Capability
M or D
Y or N
Provide incoming caller ID
NA
information if available
Divert Incoming Call if noNA
answer
Transmit Incoming Call
NA
information with Call if
diverted (to maximum
extent possible)
Provide for connection to
NA
existing voice mail system
with sufficient information to
connect to correct mailbox
and to allow transfer to
Operator
Advanced Call Controls
Launch a call to a group of
persons
Ability to initiate a call
automatically from a
calendar entry or scheduled
task
Provide indication if
incoming call is a manual or
software-controlled transfer
Provide indication if
incoming call is from
presence, IM, e-mail or file
sharing/workspace of
originating party
Initiate a Call from any user
identity format that is
known to the enterprise
directory (e.g. Active
Directory) or personal
contacts, such as name,
phone numbers, IM name,
e-mail address or handle.
Explantions or
(If Applic- CustomExceptions or Scope of
able)
ization
Customization
Quantity Required?
NA
NA
NA
NA
NA
Call Routing
(c) 2007 UniComm Consulting
UNLICENSED SAMPLE
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