Download "user manual"

Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders
5. The Contractor shall designate a customer service representative who will be responsible for
addressing Purchaser/Participating Entities issues including, but not limited to:
a) Logging requests for service, ensuring equipment repairs are completed in a timely
manner, dispatching service technicians, and processing warranty claim
documentation.
b) Providing Purchasers/Participating Entities with regular and timely status updates in
the event of an order or repair fulfillment delay.
6. Acting as the lead and liaison between the Contractor and Purchaser/Participating Entities in
resolving warranty claims for Contract items purchased.
2.6
CHANGES
Alterations to any of the terms, conditions, or requirements of this Contract shall only be effective
upon written issuance of a mutually agreed Contract Amendment by the Contract Administrator.
However, changes to point of contact information may be updated without the issuance of a mutually
agreed Contract Amendment.
2.7 CONTRACT ADMINISTRATION FEE
The Contract(s) will be subject to a WSCA-NASPO Administration Fee. Bidder(s) will include this
fee in its bid pricing and not as a separate line item to Purchasers/Participating Entities. The
Contractor(s) will collect the fees and distribute the fees to WSCA-NASPO as outlined below.
The WSCA-NASPO Administration Fee will be one-half of one percent (0.5%) on all purchases
made under authority of the Contract. Purchases are defined as total invoice price less any
applicable sales tax. No taxes will be assessed against this WSCA-NASPO Administration Fee.
The WSCA-NASPO Administrative fee shall be paid within sixty (60) days after the end of the
calendar quarter. It is the Contractor’s responsibility to calculate and remit the Administrative Fee
since WSCA-NASPO does not issue an invoice for this fee. Contractor shall indicate the Contract
Number 00212 and include with the remittance, a quarterly sales report by WSCA-NASPO contract
participant. The administrative fee shall be paid to:
WSCA-NASPO COOPERATIVE PURCHASING ORGANIZATION
PROGRAM MANAGER
201 EAST MAIN STREET, SUITE 1450
LEXINGTON, KY 40507
In addition to the WSCA-NASPO Administration Fee as stated above, some Participating Entities
may also require an administrative fee, and it will be incorporated into the Participating Entity’s
Participating Addendum. Participating Entity Administrative Fees may or may not be added to the
price of contract products/services as determined between themselves.
2.8 CONTRACT ADMINISTRATION FEE FOR STATE OF WASHINGTON SALES
Contractor shall pay the Department of Enterprise Services (DES) a fee (“Washington Management
Fee”) equal to 0.74% of the total invoice price, less any taxes, returns, credits, or adjustments, of all
sales (“Total Net Sales”) made to Purchasers/Participating Entities located within the state of
Washington under this Contract. Contractor shall hold the Management Fee in trust for DES until
such fees are remitted to DES.
The Washington Management Fee will be included in Contractor’s pricing, as set forth in the
Contract (including all amendments), and will not be included as a separate line item on any invoice
submitted to a Washington Purchasers/Participating Entities.
Page 8 of 159