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Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders
3.9
Monitoring Center
Staff
4.0
Item
4.1
Vendors shall not employ felons in the performance of
this contract. Upon Agency request, Vendor shall provide
a copy of employee background check procedures. While
it is not necessary for the vendor to submit these
documents with proposal, they must be provided to any
requesting agency post award.
All STOP employees regardless of position must successfully pass
a comprehensive background investigation and drug screen. If any
candidate has a felony conviction, STOP will not extend an offer
of employment. We provide a copy of our employee background
check policies and procedures to the Agency when requested.
SECTION D Monitoring Services
Function
Monitoring Services
Description
The Vendor shall provide toll-free telephone and facsimile
numbers for the Agency staff to access the operators,
technical support and customer service specialists at the
Monitoring Center.
4.2
Monitoring Services
The Vendor must provide a staffed communication system
utilizing an 800-telephone number an 800- number fax,
and email access, available 24-hours per day, 365 days per
year at no additional charge to the Agency for technical,
analysis, and application assistance.
4.3
Monitoring Services
The Vendor’s Monitoring Center service must be able to
tailor the level of alert notification to meet individual
Agency needs or protocols.
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Describe how Vendor passes, meets or exceeds
Our dual-purpose Solutions Center provides help desk/technical
support and Monitoring Center services 24 hours a day, 365 days a
year. Authorized Agency personnel contact the Solutions Center
by email or toll-free telephone or fax numbers.
For additional information on our Monitoring Center services,
including screenshots of the Monitoring Center widget in
VeriTracks, please refer to Additional Information on Category 1
– Radio Frequency (RF) Continuous Signaling Electronic
Monitoring Service, which we submit as per Section 4.17 of the
solicitation.
The Solutions Center provides help desk/technical support 24
hours a day, 365 days a year. Authorized Agency personnel
contact the Solutions Center by email ([email protected])
or toll-free telephone (866-703-7867) or toll-free fax (877-4107867). Agencies have unlimited access to help desk/technical
support services at no additional cost.
The Solutions Center provides all Monitoring Center services,
which are completely customizable to meet the Agency’s needs.
There are more than 40 different alert notification options in
VeriTracks, which allows the Agency to tailor the level of alert
notification by day of the week, time of the day, type of event,
enrollee classification or risk level, etc. Our Technicians receive
alert notifications for any or all events 24 hours a day, 365 days a
year or on designated days of the week and/or at specific times of
the day. They respond to and investigate events based on the
Agency’s established monitoring protocols, including how to
confirm and close events and communicate with enrollees (if