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easyAsterisk – operating manual
http://www.easyasterisk.it
User’s manual ............................................................................................................................................................... 1
Version 2.2-Rc4 ............................................................................................................................................................. 1
1. PREFACE................................................................................................................ 4
1.1 THE HISTORY................................................................................................................................................................. 4
1.2 THE EASYASTERISK SOFTWARE .................................................................................................................................... 4
1.3 FREE EASYASTERISK ..................................................................................................................................................... 4
1.4 EASYASTERISK PROFESSIONAL ..................................................................................................................................... 4
2. ARCHITECTURES................................................................................................ 5
2.1 HYBRID PBX RTG/IP ................................................................................................................................................... 5
2.2 SATELLITE IP ................................................................................................................................................................ 5
2.3 IP ROUTER .................................................................................................................................................................... 6
3. INSTALLATION .................................................................................................... 7
3.1 OBTAINING THE SOFTWARE ........................................................................................................................................... 7
3.2 HARDWARE REQUIREMENTS.......................................................................................................................................... 7
3.3 START UP ...................................................................................................................................................................... 8
4. PBX FIRST SET-UP............................................................................................. 16
4.1 THE ADMINISTRATION PANEL ...................................................................................................................................... 16
4.2 SIP PROTOCOL GENERAL SETTINGS ............................................................................................................................. 17
4.3 IAX2 PROTOCOL GENERAL SETTINGS .......................................................................................................................... 18
4.4 H323 PROTOCOL GENERAL SETTINGS .......................................................................................................................... 19
4.5 EXTENSIONS MANAGEMENT ........................................................................................................................................ 19
4.6 VOICEMAIL GENERAL OPTION ..................................................................................................................................... 23
4.7 SERVICE EXTENSIONS ................................................................................................................................................. 24
4.8 AUDIO SECTION: REPOSITORY AND MUSIC ON HOLD .................................................................................................... 24
4.9 AUDIO SECTION: TEMPLATES....................................................................................................................................... 26
4.10 GROUPS ..................................................................................................................................................................... 26
4.11 CONFERENCE ROOMS (MEETME) .............................................................................................................................. 27
4.12 AGENTS AND QUEUES ................................................................................................................................................ 27
4.13 VIRTUAL FAX ............................................................................................................................................................ 29
4.14 HARDWARE SETTINGS ............................................................................................................................................... 29
4.15 EXTENSIONS SUMMARY ............................................................................................................................................ 31
5. INCOMING CALLS MANAGEMENT ............................................................. 31
5.1 ATTENDANT CONSOLE................................................................................................................................................. 31
5.2 DIRECT INWARD DIAL (DID) ...................................................................................................................................... 32
5.3 INTERACTIVE VOICE RESPONSE (IVR) ........................................................................................................................ 32
6. OUTBOUND CALLS MANAGEMENT............................................................ 33
6.1 HARDWARE TRUNKS (ZAP) ........................................................................................................................................ 33
6.2 TRUNKS IP SIP AND IAX2 .......................................................................................................................................... 34
6.3 TRUNKS IP H323......................................................................................................................................................... 36
6.4 OUTBOUND ROUTING AND LCR .................................................................................................................................. 36
6.5 FAST DIAL................................................................................................................................................................... 41
6.6 REMOTE PBX.............................................................................................................................................................. 42
6.7 HINTS ABOUT OUTBOUND CALLER ID MANAGEMENT................................................................................................. 42
6.8 ROUTER IP .................................................................................................................................................................. 42
7. CALLS DETAIL RECORD................................................................................. 45
8. THE OPERATOR PANEL .................................................................................. 46
9. PBX MANAGEMENT ......................................................................................... 48
9.1 NETWORK SETTINGS.................................................................................................................................................... 48
9.2 DATE AND TIME SET-UP ............................................................................................................................................... 48
9.3 SYSTEM INFORMATION ................................................................................................................................................ 49
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