Download ITS eBilling User`s Training Manual

eBilling User Training Presentation
2- Check to see if there is paper in the tray.
3- Has your PC been replaced since you last printed?
Yes
No
Yes – Do you have the authority to load software on your PC? Yes No
Yes – Load the Print Drive to your PC
No – Contact your PC Service Rep and have him to load the print driver.
No – Contact your PC service Rep and have him to check it.
4 – If all else fail contact your ABA for further assistance.
FAQs (3):
How can you receive an ITS bill (Invoice) electronically?
1- Contact your ABA (Billing Administrator) and have him/her to contact ITS for
assistance. See (Topic O) Contact Us for further instructions.
FAQs (4)
How can I find my data (i.e. Distribution Code, Department Code or Line Number)
on the Select an eBill invoice?
1- Check to see if changes were made to any code assignment as listed above.
2- Search for item, check the entry and be sure that you keyed the search key as it
appears on the report.
3- Check to see if you can find the item that you are searching for in the Summary
Report.
4- Make sure that you are at the beginning of the report before you start searching.
FAQs (5)
What can I do to access eBilling – I don’t have a CONTINUE button?
1- Check to determine if your NCID has been approved to view eBilling.
2- Check the URL you used, make sure that it is “ https://ebilling.its.state.nc.us”
Page 82 of 85