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IMPLEMENTATION PROCESS
Implementation Manager receives handover document from Sales
(CD 04 Client Contact Details Form)
Implementation Manager prepares checklist and sends to client. eLMS clients are
sent CD 18, TAS clients receive CD 19 and CD 20. Clients that relate to both eLMS
and TAS receive CD 24 and CD 25. Once returned, these documents are stored in
SharePoint/Sales and Marketing/Client Folders SOP 102/Section 03
Implementation Plans and Notes for the appropriate client.
Implementation Manager arranges workshop with client to
understand existing client processes, define configurations required
in ES and identify any non-standard additional work.
If any non-standard work is
required, create separate
change requests. See SOP
104.
User Acceptance Test Script written by Implementation Manager to
verify all agreed configurations are delivered and change requests
are created in Team Foundation Server (TFS) to set up the
environment. This document is then sent to client for sign off.
Test environment is set up and made available to client
A second meeting (if appropriate) is arranged to ensure all client
processes have been mapped and give the client an overview of
their test system.
Implementation Manager briefs trainer on client configurations and
processes
Implementation Manager visits client and performs UAT to obtain
sign off. Once UAT is signed off, UAT script document is stored in
SharePoint/Sales and Marketing/Client Folders SOP 102/Section 03
Implementation Plans and Notes for the appropriate client.
Version 1.2015