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263
R
ret_email connector 18
ret_type connector 18
S
sa_opp_create function 26, 50
example 51
sa_opp_destroy function 26, 51
example 51
sa_opp_get function 26, 52
example 52
sa_opp_update function 26, 52
example 53
sa_quote_create function 57
example 57
sa_quote_destroy function 26, 57
example 57
sa_quote_get function 26, 57
example 57
sa_quote_update function 27, 58
example 58
sa_task_ins_create function 27, 66
example 67
sa_task_ins_destroy function 27, 67
example 67
sa_task_ins_get function 27, 67
example 68
sa_task_ins_update function 27, 68
example 68
schema tables 135
search, see search API
search API 58
pair descriptions 122
view operator descriptions 59
view operator examples 59
search function 27
product/subproduct example 61
result set example 62
view_id example 61
service level agreement, see SLA instance API
single login 15
SLA instance API 63
pair descriptions 123
slai_create 63
slai_terminate 64
SLA instance ID parameter 20
slai_create function 27, 63
example 63
slai_id parameter 20
slai_terminate function 27, 64
example 64
source codes 127, 128, 129
special character descriptions 21
special characters 21
SQL query API 64
sql_get_int 64
sql_get_str 65
sql_get_time 66
sql_get_int function 64
example 64
sql_get_str function 65
example 65
sql_get_time function 66
example 66
strings, see threads
T
tables 135
tags, see XML tags
task instance API 66
pair descriptions 124
sa_task_ins_create 66
sa_task_ins_destroy 67
sa_task_ins_get 67
sa_task_ins_update 68
task instance ID parameter 20
tasks, see task instance API
template files 87
threads
72
creating
incident threads through XML 72
opportunity threads through XML 72
sales contact threads through XML 72
sales organization threads through XML 72