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EXECUTIVE SUMMARY ..................................................................................................................................... 6
PGI TECHNOLOGY — A HISTORY OF INNOVATION ......................................................................................... 7
THE PGI DIFFERENCE ....................................................................................................................................... 8
WHY PGI .............................................................................................................................................................. 9
PGI SOFTWARE PRODUCTS .......................................................................................................................... 11
GLOBALMEET® AUDIO ............................................................................................................................... 11
GLOBALMEET® W EB ................................................................................................................................. 11
IMEET® ..................................................................................................................................................... 12
AGENDAY® ............................................................................................................................................... 12
ATTENDED SERVICES ................................................................................................................................. 12
ADDITIONAL SERVICES ............................................................................................................................... 12
AUDIO AND WEB-CONFERENCING SOLUTIONS ......................................................................................... 13
GLOBALMEET® AUDIO ............................................................................................................................... 13
GLOBALMEET® W EB ................................................................................................................................. 16
Benefits of GlobalMeet® ...................................................................................................................... 16
Connect your audio .............................................................................................................................. 17
Welcome to the meeting................................................................................................................................... 19
GlobalMeet® iPhone & Android ........................................................................................................... 24
GLOBALMEET PRODUCT OPTIONS .............................................................................................................. 27
GLOBALMEET SYSTEM REQUIREMENTS ...................................................................................................... 27
IMPLEMENTATION (ON-BOARDING) ............................................................................................................. 31
PROJECT MANAGEMENT............................................................................................................................. 31
ACCOUNT MANAGEMENT TEAM................................................................................................................... 31
IMPLEMENTATION PLANNING ....................................................................................................................... 32
Phase 1: Information Gathering & Internal Communication ................................................................ 32
Phase 2: Account Setup ...................................................................................................................... 33
Data Transfer/Bulk Upload ............................................................................................................................... 33
Telephone Based ............................................................................................................................................. 33
Web Enabled.................................................................................................................................................... 33
Phase 3: Adopting................................................................................................................................ 33
Phase 4: Training ................................................................................................................................. 33
Phase 5: Continued Awareness .......................................................................................................... 34
Sample Welcome E-mail...................................................................................................................... 36
CUSTOMER SERVICES ................................................................................................................................... 37
SERVICE COMMITMENT .............................................................................................................................. 37
High quality service levels ................................................................................................................... 37
End User Support ................................................................................................................................ 37
Customer Services ............................................................................................................................... 37
Customer Support ................................................................................................................................ 37
Support Coverage ................................................................................................................................ 38
Support Channels ................................................................................................................................ 38
Fault Resolution & Reporting ............................................................................................................... 38
Fault resolution................................................................................................................................................. 38
SERVICE LEVEL AGREEMENT ...................................................................................................................... 40
BILLING ............................................................................................................................................................. 43
INVOICING ................................................................................................................................................. 43
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