Download ACH Users Guide

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Once the reversal has been completed the transaction will be posted to your same day report
If you do not receive a confirmation or see the transaction, please contact the Business Service Team at
1-800-333-8000.
Note: Fees apply for this request
Batch Reversal
Batch Deletion/reversal due to duplicate file or multiple errors
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Request must be sent either the same day the batch is transmitted or 2 days prior to settlement date for
deletion or within 5 business days of the settlement date of the transaction to process a reversal
The request must be sent to Eastern Bank by 4:00 PM to be processed the same day
A confirmation of the reversal will be emailed to the requestor via TreasuryConnect’s secure email usually
within 2 hours of receiving the request or by 5:00 PM the same day
To view the confirmation, logon to TreasuryConnect and choose System Mail, go to your inbox and click on the
subject titled “ACH reversal request”
Once the reversal has been completed the transaction will be posted to your same day report
If you do not receive a confirmation or see the transaction, please contact the Business Service Team at
1-800-333-8000
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