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You can also create and/or expressions, connecting simple statements using Boolean logic. If statements are connected by an “and”, both must be true for the result to be returned. If an “or” connects them, one or both must be true. While creating an expression, clicking on Add New Line adds another simple statement. Export to CSV This icon appears where data is summarized in list format. By clicking on this icon SysAid transfers the list data into the Excel spreadsheet. Print (PDF Creator) The fourth icon, the Print icon, turns the fields related to the page you are viewing into PDF and provides you with the option to print. Customize By using the Customize icon, you can add or delete fields in the list or the form on the screen you are currently viewing. The option to add filter menus is also offered via this icon. Note that you can update the following fields at once in the helpdesk list: Status, Priority , Urgency , Custom lists1 Cust List 2 , Assigned to. - 167 - 1 Hayarden St. P.O. Box 1142 Airport City 70100 Israel SysAid User Manual Release 7.0 Tel (Israel): +972 3 533 3675 Fax (Israel): +972 3 761 7205 E-mail: [email protected] Toll Free center (U.S): 800-686-7047 Tel (U.S): +1 617 275 5562 Fax (U.S): +1 617 507 2559
