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Product Support & Warranty
Product Support
Factory Authorized Distributors
IDC has more than 45 factory-trained and authorized automation technology distributors
located throughout North America, Western Europe, and the Pacific Rim. Each has been
selected for their technical expertise, their local market knowledge, and exemplary business
practices. They are ready to assist you in applying Industrial Devices’ systems, as well as
other complementary equipment. Contact us at (800) 747-0064 or (707) 789-1000 (from
outside the U.S.) for the name of the distributor in your area.
Regional Offices
IDC Distributors are supported by local, direct IDC Regional Managers. There are
currently 4 IDC regional offices in North America. IDC Regional Managers are available
to assist with unusually demanding applications, present on site customer seminars,
determine custom product needs, or respond to high volume requirements.
Toll Free Technical Support
Industrial Devices employs a large staff of mechanical and electrical engineers, whose full
time responsibility is to help you select the proper system, install it correctly, and get it up
and operating to your satisfaction. The Applications Engineering department is open from
6am to 5pm Pacific Time, Monday through Friday. The toll free number is (800) 747-0064.
Outside of the United States call (707) 789-1000. The technical support fax number is (707)
789-0175. Email should be directed to: [email protected].
CAD Library
IDC actuator, motor, and gear-motor CAD drawings (in .dxf format) are available to save
you valuable design time and prevent transcription errors. Low volume requests are
complimentary. Check the web site for CAD drawings that may be downloaded.
Web Site
Check us out at www.idcmotion.com for information on our products and support.
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