Download ShoreTel Communicator

3
Working with Voice Mail
Overview
Overview
ShoreTel Communicator provides extensive features to work with your voice mail from within ShoreTel
Communicator. These features are:

Selecting your playback device

Listening to voice mail

Replying to voice mail

Managing voice mail

Creating a new voice mail

Managing voice mail distribution lists
Using voice mail options, you can:

Specify how messages are recorded, played, delivered, and escalated.

Record a new message.

Change your voice mail password.

Identify the sound that plays when a new voice mail is received.

Choose the language used for voice mail audio prompts.
See the section Specifying Voice Mail Options on page 88 for information.
For information on ShoreTel Communicator voice mail features integrated with Microsoft Outlook, refer
to Chapter 6, Microsoft Outlook with ShoreTel Communicator on page 62.
You generally work with voice mail using the Voice Mail window.
Using the Voice Mail Window
A list of your voice mails, in the order they are received, is shown on the Voice Mail window. Details on
a voice mail include the sender’s name and phone number, when the message was received, and the
subject of the message. Unheard messages are displayed in bold, and messages marked urgent are
displayed in red. You generally work with voice mail using the Voice Mail window.
Messages are organized into folders. You can select the specific information you want to see in the
Voice Mail window. The Voice Mail window also contains the Playback bar to control the audio
playback of voice messages.
Opening voice mail
1. Click the Voice Mail tab at the bottom of the Content area.
2. Choose Voice Mail, from the Windows menu.
ShoreTel 14
ShoreTel Communicator for Windows
35