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Working with Voice Mail
Managing Voice Mail
You can recover messages displayed in the Deleted folder right-clicking on the message, and from the
resulting menu choosing either Move to Saved Folder or Move to Deleted Folder. The message is
moved into the appropriate folder. Once the message is deleted by the system, it cannot be retrieved.
You can delete a voice message while the message is being downloaded.
You can also delete voice mail using Microsoft Outlook.
1. From the Voice Mail window, select the voice mail you want to delete from the Inbox or Saved
folder.
2. Click Delete. You can also right-click on the message, and from the resulting menu choose Move
to Deleted Folder.
The message is moved to the Deleted folder.
Editing the Subject Heading
By default, all voice mails in the Voice Mail window have the subject heading “Voice Message” and the
extension the voice was made from. You can create a more descriptive heading to help you easily
identify the subject of the message.
You can also edit the subject of a voice mail using Microsoft Outlook.
1. Click on the Subject field of the message and type the new heading in the active field.
2. Right-click on the voice mail, choose Edit Subject from the resulting menu, and type the new
heading in the active Subject field of the message.
Changing the Message Status
You can manually change a message status to visually indicate that a message is heard or unheard.
Unheard messages are listed in bold in the Voice Mail window.
Moving an unheard voice mail from the Inbox to either the Saved or Deleted folders will mark the
message as heard.
1. From the Voice Mail window, right-click the voice mail whose status you want to change.
2. Choose Mark as Heard or Mark as Unheard, as appropriate, from the resulting menu.
Forwarding a Voice Mail
Forwarding a voice mail sends the message to another ShoreTel user. Note that you can only forward
public voice mails; voice mails that you have received that are marked private cannot be forwarded.
You can also forward voice mail using Microsoft Outlook.
1. From the Voice Mail window, right-click on the message you want to forward and choose Forward
from the resulting menu. You can also click Forward from the toolbar.
2. Use the New Voice Mail Message window to specify the recipient(s) of the voice mail.
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ShoreTel Communicator for Windows
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