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Introduction The purpose of this troubleshooting guide is to provide fast solutions to problems that a bowling center may experience. Using this guide prior to contacting Brunswick’s Customer Response Center will not only speed your troubleshooting efforts, but will give Brunswick’s technicians valuable information should calling the Response Center be necessary. Before attempting to troubleshoot any situation, obtain as much information relating to the malfunction as possible. This information can be obtained from bowlers, control desk operators or by simple observation. Make sure that the information provided to you from other sources is accurate. Many times the person providing the information will have a different perspective of the equipment than that of a mechanic or may use different terms to describe the situation. This leads to misunderstanding as to what the defect is. Inaccurate or misinterpreted information will cause delays, add cost by replacing good parts and eventually lead to frustration. It is also important to not automatically assume that a board or cable is bad when a malfunction occurs. Many times an error occurs because of improper operations, improper setup, or a onetime event that causes a failure. Cycling power (turning power off, then on) will usually correct these situations. If the failure seems to be caused by a bad circuit board, verify this by replacing the suspected board with one that is known to be functional. If the replacement board solves the problem, verify that the board removed is actually defective by installing it in another unit. Many times, failures are caused by a bad connection that is solved by replacing the board or by simply reseating it or checking it’s connectors. Numerous circuit boards have been sent to Brunswick for repair even though there was nothing wrong with them. Again, this leads to unnecessary maintenance costs for the center. This guide contains flowcharts to help the mechanic quickly solve common problems that may be encountered. It is assumed that the troubleshooter is familiar with the components and terminology used in the Frameworx system and the basic operation of a multimeter and cable testers. For additional information about these topics, consult the Scoring System Service Manual (57-900351-000) or the instruction manual that was sent with the multimeter or tester. Frameworx Scorer Service Manual - Troubleshooting 1 Intentionally Blank 2 Frameworx Scorer Service Manual - Troubleshooting Troubleshooting Communications Problems to the Lanes O n e Lan e P air is "O fflin e" At T he C o ntro l D esk S tart H ere P u t th e lan e "O n Lin e" u s in g th e X fu n c tion at th e s c orer s tatu s s c reen. Is p ow er p res en t at the L G P of th e affec ted L an es ? NO Y ES R efer to th e flow c hart "B oth O verh ead m on itors w ill not tu rn on (S kyw orx/ T eam w orx)" C h ec k th e fus es at th e LG P for th e affec ted lan es . C yc le p ow er to the P rim ary c on s ole or L G P of th e affec ted lan e p air Y ES Is this a T eam w orx or S kyw orx Ian e NO R ep lac e th e P ow er S u pp ly in th e LG P for th e affec ted L an es D id th e S c orer c om e bac k on? Y ES NO R efer to th e F low c h art "T he overh ead an d low er m on itors w ill n ot tu rn on V erify that th e L ane P air is N O T in S tan d A lon e m od e. (S ee M ain ten an c e M enu ) V erify that th e left lan e n u m b er is c orrec t for the s c orer (S ee M ain ten anc e M en u ) V erify that th e 1 0 B as eT C ab le is p lu g g ed in at th e H u b an d at th e LG P . NO Is th e H u b 's L in k L E D fo r th a t la n e p a ir o n ? (S e t th e H u b S w itc h to L N K ) Y ES C h ec k th e c ab le b etw een th e H u b an d th e L G P . R ep lac e th e L G P E th ern et B oard . Frameworx Scorer Service Manual - Troubleshooting R es eat th e E thern et b oard in s id e th e LG P C on n ec t the 1 0 B as eT C ab le to a kn ow n w orkin g port on the H ub . 3 A ll L a ne s A re "O fflin e " At T he C o n tro l D e sk S tart H ere P u t th e lan es "O n Line" us in g the X fu nc tion at the s corer s tatus s c reen . V erify th at p ow er is p resen t at all LG P s . C h ec k the c able b etw een th e C M S C om p uter and th e H u b. C yc le P ow er to the C M S C om pu ter u sing th e H alts ys c om m an d R eplac e the C M S E th ern et P C B . (You m us t c on fig ure the new P C B ) V erify th at the 5 0 O hm T erm inators are prop erly c onn ec ted at eac h end of the H ub 's c oaxial c ab le. R es eat the C M S E th ern et P C B to ens u re a g ood c onn ec tion . A re an y lig hts "on" at th e E th ern et H ub (s )? R ec on figu re the C M S E th ernet P C B u sing th e c onfigu ration d is kette NO V erify th at the H u b is plug ged in to a w orking pow er outlet R eplac e the H ub / H u b P ow er S u pp ly YES C ontac t B ru ns w ick's C u stom er R es pon s e C enter for as s is tan c e w ith th e follow ing p roced ures R eboot all sc orers b y cyclin g pow er to the P rim ary c on sole or LG P 4 C yc le P ow er to the H u b(s ) NO D o e s th e a c tivity lig h t o n th e H u b fla s h w h e n a tte m p tin g to a c c e s s a la n e fro m th e d e s k ? YES Frameworx Scorer Service Manual - Troubleshooting Console Monitor/Video Problems O ne Lo w er M o nitor W ill N ot Turn O n S tart H ere A re the LE D s on the C ons ole C ontroller P C B O n or F las hing? NO Is the problem with the prim ary c ons ole? NO C hec k for the proper input voltage to the S ec ondary T ransform er Y ES Y ES Y ES Is there A pprox.. 12V D C at J 6 of the C ons ole C ontroller PCB? NO Is the 12V D C relay for the m onitor energizing? NO C hec k T he cable between the C ons ole C ontroller P C B and the relay R eplace the R elay C hec k the V oltage input c able to the A uxiliary T ransform er C hec k the Fus es for the S ec ondary T ransform er Y ES C hec k the LLA N c able to the C ons ole C ontroller PCB C hec k the M G ain adjus tm ent for the CRT R eplac e the C ons ole C ontroller PCB C hec k the video c able between the C ons ole V ideo P C B and the V ideo P roc es s or M odule C hec k the 120V A C c able between the relay and the V ideo P roc es s or M odule C hec k the Fuses for the A uxiliary T ransform er C hec k the wiring to J7 of the C onsole C ontroller P C B R eplace the C ons ole C ontroller PCB C hec k the 120V A C c able between the trans form er and the relay R eplac e the V ideo P roc es s or M odule Frameworx Scorer Service Manual - Troubleshooting R eplace the C ons ole V ideo P C B R eplac e the C R T 5 B o th Low er M onitors W ill N o t Turn O n A re th e L E D s on th e C on s ole C on troller P C B s on or flas h in g S tart H ere C h ec k for th e p rop er inp u t voltage to the trans form ers in b oth c on s oles NO C h ec k th e fus es for th e tran s form ers in b oth c on s oles Y ES R ep lac e th e C on s ole C on troller PCB C yc le p ow er to th e p rim ary c on s ole. L is ten c los ely to the s ou n d c om in g from th e hard d rive (H D ) D id you hear th e H D s pin u p ? (D rive LE D O n) NO C h ec k th e p ow er c ab le to th e H D C h ec k th e c ab les from the tran s form er to th e C on s ole C on troller PCB M ake s u re th at th e rib bon c ab le b etw een th e I/O P C B an d th e H D is p lu g ged in c orrec tly Y ES C h ec k th e ribb on c ab le b etw een th e I/O P C B an d th e HD R ep lac e th e I/O PCB R eb oot th e P rim ary C on s ole w ith th e C M O S M ain ten an c e b oard in s talled in th e M otherb oard R es eat all b oard s in th e m oth erb oard to verify p roper c on n ec tion s If th e R em ote V id eo B oard is p res en t, c h ec k th e ju m p er s ettin g s for both vid eo board s 6 Y ES A fter the initial "p ow er on " b eeps , d o th e c on s oles b eep again after 3 0 - 1 8 0 s ec ond s ? R ep lac e th e C on s ole V ideo B oard R ep lac e th e H D C h ec k th e c on n ec tion s for th e S IM M (s ) on th e M otherb oard C h ec k th e L LA N c ab le b etw een th e I/O P C B an d th e C on s ole C on troller PCB NO R ep lac e th e I/O PCB R ep lac e th e M otherb oard R ep lac e th e H D Frameworx Scorer Service Manual - Troubleshooting T h e P ictu re O n O n e L o w e r M o n ito r Is B a d S tart H ere Is the problem with foc us , s c reen brightnes s or im age pos itioning? Y ES A djus t the s c reen us ing the c ontrols loc ated on the V ideo P roc es s or P C B and the A djus tm ent P C B . NO C hec k the c able from the C ons ole V ideo P C B to the V ideo P roc es s or P C B R es eat the C ons ole V ideo P C B in the m otherboard R eplac e the V ideo P roc es s or P C B R eplac e the C ons ole V ideo P C B R eplac e the pic ture tube Frameworx Scorer Service Manual - Troubleshooting 7 Th e P ictu re O n B oth Lo w er M on itors Is B ad S tart H ere Is the problem with foc us , s c reen brightnes s or im age pos itioning? Y ES A djus t the s c reen us ing the c ontrols loc ated on the V ideo P roc es s or P C B s and the A djus tm ent P C B s . NO R es eat the C ons ole V ideo P C B in the m otherboard R eplac e the C ons ole V ideo P C B R eplac e the V ideo P roc es s or P C B s for both lanes R eplac e the pic ture tube for both lanes 8 Frameworx Scorer Service Manual - Troubleshooting The O verhead s An d Low er M o nitors W ill N ot Turn O n S tart H ere C hec k for the proper input voltage to the prim ary c ons ole C yc le power tp the prim ary c ons ole. Lis ten c los ely to the s ound c om ing from the hard drive (H D ) or look at the drive LE D D id you hear the H D s pin up? (D rive LE D O n) NO C hec k the pow er c able to the H D M ake s ure that the ribbon c able between the I/O P C B and the H D is plugged in c orrec tly Y ES C hec k the ribbon c able betw een the I/O P C B and the HD R eplac e the I/O PCB R eboot the P rim ary C ons ole w ith the C M O S M aintenanc e board ins talled in the M otherboard R es eat all boards in the m otherboard to verify proper c onnec tions C hec k the jum per s ettings for both video boards Y ES A fter the initial "pow er on" beeps , do the c ons oles beep again after 30 - 180 s ec onds ? R eplac e the V ideo B oards Frameworx Scorer Service Manual - Troubleshooting R eplac e the H D NO C hec k the c onnec tions for the S IM M (s ) on the M otherboard R eplac e the I/O PCB R eplac e the M otherboard R eplac e the H D 9 Console Input Problems N o K eyb oard O p eration F or O n e L an e S tart H ere C ycle P ower to the LG P Y ES Is this a T eam worx (S olution 3) console? NO C ycle power to the S econdary C onsole, then cycle power to the P rim ary C onsole D id the affected console beep when power was applied? NO C heck for A C voltage at J 7 of the C onsole C ontroller PCB Y ES C heck for A C voltage at J 7 of the C onsole C ontroller PCB NO D id both consoles beep? Y ES Is the voltage approx. 14V A C ? C heck the LLA N cable to the C onsole C ontroller PCB Y ES NO NO Is the problem on the prim ary console? D oes the m onitor on the affected console turn on? Y ES NO C heck the cable from the keyboard to C onsole C ontroller P C B Y ES Is the voltage approx. 14V A C ? Y ES NO C heck for power input to the S econdary T ransform er C heck for proper jum per settings on the C onsole C ontroller P C B R eplace the C onsole C ontroller PCB R eplace K eyboard C heck for blown fuses in the T ransform er for that console. C heck the fuses for the S econdary T ransform er R epair or replac e the faulty power cable. 10 Frameworx Scorer Service Manual - Troubleshooting N o K eyb o ard O p eratio n F o r E ith er L an e S tart H ere C ycle power to the LG P C hec k for A C voltage at the M ini C ons ole outpu t of the LG P NO Y ES D id b oth consoles beep ? Is th is a T eam worx (S olution 3) C ons ole? NO Y ES C ycle power to the second ary c onsole, then cycle power to the prim ary cons ole D id the both consoles beep when power w as applied? C hec k the LLA N cable to the C ons ole C ontroller PCBs NO NO C hec k for A C voltage at J7 of the C ons ole C ontroller P C B at both consoles Y ES Is th e voltage app rox. 14 V A C ? Y ES C hec k the connec tion s for the I/O P C B : R eplace the I/O PCB C hec k for A C voltage at J7 of the C ons ole C ontroller P C B of the left C ons ole NO D oes the m onitor on the affec ted c onsole turn on? Y ES C hec k the cab le from the keyboards to th e C ons ole C ontroller P C B s for both lan es Is th e voltage app rox. 14 V A C ? C hec k power inpu t and fu ses for the second ary transform er in the LG P Y ES Is th e voltage app rox. 14V A C ? Y ES NO R eplace the second ary transform er in the LG P NO C hec k for proper ju m per settings on the C onsole C ontroller P C B R eplace the C ons ole C ontroller PCBs C hec k for blown fuses in the transform er for both consoles . R eplace both keyboards R epair or replace the faulty power cable(s ). Frameworx Scorer Service Manual - Troubleshooting 11 N o T o u c h s c re e n O p e ra tio n F o r O n e L a n e S tart H ere C yc le p ow er to the s ec on dary c ons ole, th en c yc le pow er to th e p rim ary c on s ole D id th e affec ted c ons ole beep w h en p ow er w as app lied? NO Y ES C alib rate th e tou ch s c reen (S ee M ain ten an c e M en u) Y ES C h ec k for A C voltage at J 7 of the C on s ole C on troller P C B of th e c on s ole Is any entry to th e s c reen p os s ib le? NO C h ec k th e L L A N c ab le to th e C on s ole C on troller P C B R ep lac e th e tou ch s c reen Y ES Is the voltage ap prox. 1 4V A C ? NO C h ec k for prop er ju m per settin g s on th e C ons ole C on troller P C B R ep lac e th e T ou c hs c reen C on troller (In terfac e) C h ec k for blow n fus es in th e tran s form er for th e c on s ole. R ep lac e th e O p tion PCB R ep lac e th e C on s ole C on troller PCB C h ec k th e jum p er s ettin gs of th e O p tion P C B R ep lac e th e T ran s form er 12 R ep air or rep lac e th e fau lty p ow er c ab le(s ). Frameworx Scorer Service Manual - Troubleshooting N o To uch screen O peratio n Fo r E ith er Lane S tart H ere C ycle power to the secondary console, then c ycle power to the prim ary c ons ole D id the affected c ons oles beep w hen power was app lied? NO YES C alibrate the touch sc reens (S ee M ain ten anc e M enu ) YES C heck for A C voltag e at J 7 of the C on sole C on troller P C B s at both cons oles Is any entry to the sc reen poss ible? NO C heck the LL A N cable to the C onsole C on troller P C B s R ep lace both touch sc reens YES NO C heck for p roper jum per settings on both C onsole C on troller P C B s R ep lace both T ouc hs creen C on trollers (Interface) Is the voltage ap prox. 14 V A C ? C heck for b lown fus es in the tran sform ers for the both c ons oles . R ep lace both O ption P C B s R ep lace both C on sole C on troller PCBs Frameworx Scorer Service Manual - Troubleshooting C heck the jum per settings on both O ption P C B R ep air or replac e the fau lty p ower cable(s). 13 Audio Problems The In tercom And VC R Audio W ill N ot W ork O n O ne Lane O r Lane P air S tart H ere D oes the problem affec t both lanes of the lane pair? No te: U nless oth erw ise specified, all cab le co nn ectio ns reference con necto rs th at are lo cated on C on sole Au dio PC Bs NO V erify th at th e ju m p er s ettin g for the C ons ole A udio P C B of th e affec ted c ons ole is c orrec t C hec k the s peaker and w iring to the S peaker Y ES D is c onnec t the audio c ables from c onnec tions J 2 and J 3 on the C ons ole A udio P C B of the prim ary c ons ole w ith the problem D oes th e A udio w ork for this s c orer? Y ES Y ES R ec onnec t the c able to J 3 of the audio P C B D oes th e au d io s till fun c tion ? R eplac e the A udio P C B in the prim ary c on s ole NO NO C hec k the c able b etw een J 3 of th e prim ary c ons ole and J 1 of the s ec ondary c ons ole R eplac e the A u d io P C B in th e s ec ondary c on s ole Y ES NO C hec k the c able from J 1 to J 3 of the prior prim ary c ons ole's audio PCB. Is th e p rob lem w ith the prim ary c on s ole? R eplac e the C ons ole C on troller P C B in th e s ec ondary c on s ole R ec onnec t J 2 of the audio P C B . D is c onnec t th e c ab les from J 2 an d J 3 at the next prim ary c on s ole's au d io P C B R eplac e the audio T erm inator (If pres ent) Y ES D oes th e au d io fu n c tion p rop erly? NO C hec k the c able betw een J 1 and the prior P rim ary C ons ole R eplac e the A u d io P C B in th e prim ary c on s ole R eplac e the C ons ole C on troller P C B in th e prim ary c on s ole 14 Frameworx Scorer Service Manual - Troubleshooting T he Intercom An d V C R Au d io W ill N o t W o rk O n M u ltip le L an es S tart H ere C yc le power to the C M S A /V box C yc le power to the C M S C om pu ter us ing the H alts ys C om m an d D isc on nect the audio c ab les from connec tions J 2 and J3 on th e C ons ole A u dio P C B of th e first prim ary cons ole c on nec ted to the A /V b ox D oes th e A ud io work for th is s corer? YES R econn ec t the c ab le to J3 of the audio P C B D oes th e aud io s till func tion ? C h ec k the c ab le betw een J 3 and J1 of the s ec on dary c on sole R eplac e the A udio P C B in the s ec on dary cons ole C h ec k the c ab le to J 1 of the A ud io PCB R eplac e the A udio PCB YES NO C h ec k the C able F rom th e A /V B ox to J 1 of the first prim ary cons ole NO R econn ec t J 2 of th e audio P C B . D is conn ec t th e c ab les from J2 and J 3 at th e n ext prim ary c on sole's aud io P C B R eplac e the audio T erm in ator (If present) R eplac e the A udio P C B in the A /V B ox YES D oes th e aud io fun ction p roperly? NO R eplac e the A udio P C B in the 1s t prim ary cons ole Frameworx Scorer Service Manual - Troubleshooting 15 T he In terco m W ill N o t W ork O n O n e L an e O r L an e P air S tart H ere D oes the V C R au dio w ork on the lane(s )? NO U s e the F low c hart titled "T he Interc om A nd V C R A ud io W ill N ot W ork O n O ne Lane O r Lane P air" Y ES D oes the p roblem affec t both lanes of the lan e pair? NO C hec k the w iring to the M ic rophone NO Is the p roblem w ith the prim ary c ons ole? Y ES Y ES D is c onnec t the audio c ables from c onnec tion s J 2 and J 3 on the C ons ole A u dio P C B of the prim ary c ons ole w ith the problem D oes the Interc om w ork for this s c orer? Y ES R ec onnec t the c able to J 3 of the au dio P C B R eplac e the C ons ole C on troller P C B in the s ec ondary c ons ole R ec onnec t J 2 of the au dio P C B . D is c onnec t the c ables from J 2 and J 3 at th e next prim ary c ons ole's audio P C B R eplac e the audio T erm inator (If pres ent) Y ES R eplac e the A u dio P C B in the prim ary c ons ole R eplac e the A u dio P C B in the s ec ondary c ons ole Y ES NO C hec k the c able from J 1 to J 3 of th e prior prim ary c ons ole's audio PCB. NO D oes the audio s till fu nc tion ? C hec k the c able betw een J 3 of the prim ary c ons ole au dio P C B and J 1 of the s ec ondary c ons ole audio P C B D oes the audio fu nc tion properly? NO C hec k the c able betw een J 1 and the prior P rim ary C ons ole R eplac e the A u dio P C B in the prim ary c ons ole R eplac e the C ons ole C on troller P C B in the prim ary c ons ole 16 Frameworx Scorer Service Manual - Troubleshooting T h e In terco m A u d io W ill N o t W o rk O n A n y L an e S tart H ere D oes the V C R audio w ork on the Lanes ? U se the flow c hart titled "T he Interc om A n d V C R A u dio W ill N ot W ork O n A n y L ane NO Y ES C yc le pow er to the C M S A /V box C an the bow ler hear you at the c ons ole? C yc le pow er to the C M S C om puter us ing the H alts ys C om m and NO C hec k for a bad hands et H ook S w itc h Y ES C hec k the V olum e Level on the H ands et D oes the Interc om w ork in one direc tion? Y ES NO C hec k the C ables from the h an ds et to th e A /V B ox V erify that the H andset c abling is plugged into the proper c onnec tors at th e bac k of the A /V B ox R ep lace th e H ands et C hec k the c onnec tions ins ide the c onnec tor for the Lane A udio O ut at th e A /V B ox R ep lace th e A /V B ox Frameworx Scorer Service Manual - Troubleshooting 17 Overhead Monitor/Video Problems S corer Locks U p W hen D isplaying An E xciter G raphic S tart H ere Is th is th e firs t tim e th e p ro b le m h a s o c c u re d fo r th is la n e ? Y ES C yc le p ow er to th e P rim ary C on s ole or th e L G P NO D oes th e s c orer loc k up on the s am e graphic eac h tim e? Y ES R eplac e the H ard D rive NO R es eat the R em ote V ideo board ins ide th e L G P . R ep lac e th e R em ote V id eo board in s ide th e LG P . 18 Frameworx Scorer Service Manual - Troubleshooting O ne S corer O verhead M on ito r W ill N ot Tu rn O n C ycle power to the LG P or P rim ary C onsole S tart H ere S wap the V ideo c ables at the top of the overheads for the lane pair. S wap the video cable for the overhead at the R em ote V ideo P C B. Y ES D oes the problem m ove to the other m onitor? NO C heck the video c able for a bad c onnec tion or broken wire. NO D oes the problem m ove back to the original m onitor? C hec k the fus es in the O verhead Y ES R es eat the R em ote V ideo board inside the LG P . D oes the relay ins ide the overhead m onitor energize? NO Y ES R eplac e the R em ote V ideo board inside the LG P . Is there 120V A C at both the input A ND output of the relay? Is there 12V D C at J4 of the V ideo R ec eiver P C B ? Y ES NO NO Is there A C V oltage at J2 of the V ideo R ec eiver P C B ? NO Y ES C hec k the wires to the relay for good c onnec tions . C hec k the c able from the top of the m onitor to J1 of the V ideo R ec eiver P C B for good c onnec tions . R eplac e the R elay R eplac e the V ideo R eceiver P C B Y ES R eplac e the V ideo P rocessor M odule. R eplac e the P ic ture T ube. Frameworx Scorer Service Manual - Troubleshooting R eplace the T ransform er 19 B o th O verh ead M o n ito rs W ill N o t T u rn O n (P o w erw o rx / T o u ch w o rx) S tart H ere C hec k if the m on itors are in T V m od e C hec k the fuses for both overheads C hec k the input voltage s etup for both overheads R eseat the R em ote V ideo board insid e the LG P . R eplace the R em ote V ideo board inside th e LG P . C hec k the video cables for bad connections or broken wires. 20 Frameworx Scorer Service Manual - Troubleshooting B o th O verh ead M o n ito rs W ill N o t T u rn O n (S kyw o rx/T eam w o rx) S tart H ere C ycle power to the prim ary con sole. L is ten clos ely to the sound com ing from th e hard drive (H D ) or look at the drive LE D D id you hear the H D spin up ? (D rive LE D on) NO C hec k the p ower C able to the H D M ake sure that th e ribb on c able between the I/O P C B and the H D is plugged in correc tly Y ES A fter the initial "power on" beeps , do th e c ons oles beep again after 30 - 18 0 seconds? NO C ycle power to the P rim ary C ons ole with the C M O S M aintenan ce b oard installed in the M otherboard R eplac e th e I/O PCB Y ES R eplac e th e H D C hec k the ribbon cable between the I/O P C B and th e HD C hec k the fus es in both overheads R es eat the all boards in the m otherboard to verify prop er connections C hec k the connections for the S IM M (s) on the M otherboard R eplac e th e I/O PCB R eplac e th e H D C hec k the overhead vid eo c able b etween the R em ote V ideo B oard an d the overhead m onitors R eplac e th e M otherboard R eplac e th e R em ote V id eo B oard Frameworx Scorer Service Manual - Troubleshooting 21 O n e TV -O nly M onitor W ill N ot Turn O n S tart H ere C yc le p ow er to the P rim ary C on sole or LG P NO D oes th e P ins etter turn on and off c orrec tly? NO Is th e TV O n ly B o a rd p re s e n t w h e n vie w in g d ia g n o s tic 's "Te s t 4 8 5 D e vic e s " ? YES YES C hec k the fu ses in the overh ead and pow er to the overhead C hec k the fu ses in the O verhead C hec k L LA N c ab le betw een th e LG P I/O P C B A n d T he P ins etter In terfac e. C hec k the LL A N c ab le at th e top of the m on itor R eplac e the L G P I/O P C B . C hec k the LL A N c ab le b etw een the P ins etter In terfac e and the O verh ead. C hec k the vid eo c ab le at th e top of the O verhead D oes the relay in side the overhead m onitor en ergize? NO YES C hec k the LL A N c ab le ins ide th e overhead betw een the top of the m on itor and the T V -O n ly P C B Is th ere 12 V D C at J 3 of th e T V O n ly PCB? NO Is there A C V oltag e at J 2 of th e T V O n ly PCB? NO YES YES Is there 1 20 V A C at b oth the inp ut AND ou tput of the relay? NO C hec k the w ires to the relay for g ood c on nec tion s. C hec k the cab le from the top of th e m onitor to J 1 of the T V O n ly P C B for good c on nections . YES R eplac e the T V O n ly P C B R eplac e the V ideo P roc ess or M od ule. R eplac e the P ic tu re T ube. 22 R eplac e the R elay R eplac e the T V O n ly P C B R eplac e the T rans form er Frameworx Scorer Service Manual - Troubleshooting T he P ictu re O n O n e S co rer O ve rh ead M o nito r Is B a d S tart H ere S w ap the V ideo cable at the top of the overheads for the lane pair. S w ap the video cable for the overhead at the R em ote V ideo PC B. YES D o e s th e p ro b le m m o ve to th e o th e r m o n ito r? NO C heck the video cable for a bad connection or broken wire. NO D o e s th e p ro b le m m o ve b a c k to th e o rig in a l m o n ito r? YES R es eat the R em ote V ideo board inside the LG P . Is the problem w ith focus, s creen brightnes s or im age pos itioning? NO Adjust the s creen using the P inc ushion controls on the V ideo P rocessor M odule YES R eplace the R em ote V ideo board inside the LG P . Frameworx Scorer Service Manual - Troubleshooting Adjust the s creen using the controls located on the V ideo P rocessor P C B and the A djustm ent P C B . C heck the w ires to the V ideo R ec eiver board for good connections. R eplace the V ideo P rocessor P C B . C heck the V ideo cable from the V ideo R ec eiver P C B to the V ideo P rocess or for good c onnec tions R eplace the picture tube C heck the V ideo C onnector at the top of the overhead. 23 The P icture O n B o th S corer O verhead M onito rs Is B ad S tart H ere C heck the V ideo T erm inator on the R em ote V ideo P C B at the las t lane Y ES Is the problem for th e T V /V C R pic ture only? Note NO Pro blem s with the g lobal v ideo cable and v ideo term inato r m ay effect m ultiple lanes. C heck the G lobal V ideo C able at the R em ote V ideo P C B on the affec ted lane pair Is th e problem with foc us , s c reen brightness or im age pos itioning? NO R es eat the R em ote V ideo board inside th e LG P . Y ES R eplac e the R em ote V ideo P C B A djust the sc reen using the c ontrols loc ated on the V id eo P roc es sor P C B and the A djus tm ent P C B . R ep lac e th e R em ote V id eo board ins ide the LG P . C h eck the c ables from the R em ote V id eo P C B to b oth overhead m onitors . R ep lac e both V ideo R ec eiver P C B s R ep lac e both V ideo P roc es sor P C B s R ep lac e both pic ture tubes 24 Frameworx Scorer Service Manual - Troubleshooting T h e P ictu re O n O n e O r M u ltip le T V -O n ly O verh ead M o nito r(s) Is B ad S tart H ere D oes the problem oc c ur w ith both tape and T V s ig nals ? NO D oes the problem effec t only one m on itor? NO D oes the P roblem oc c ur w ith jus t th e T ape s ig nal? NO C hec k the inpu t s ignal from the antenn a, c able c om pany or s atelite rec eiver Y ES Y ES Y ES Is there a dark line on the s c reen or does the s c reen roll? Y ES A d jus t th e H or. c ontrol in th e C M S A /V box. C lean/replac e the VCR NO Is th e problem w ith foc u s , s c reen brightnes s or im ag e pos itionin g? NO C hec k the video c able at the top of the overh ead for a bad c onnec tion. Y ES A d jus t th e s c reen us ing the c on trols loc ated on the V ideo P roc es s or P C B and the A d jus tm ent P C B . C hec k the V ideo term in ator at the las t T V -O nly M on itor C hec k the G lobal A u dio c ab le c onn ec tions at eac h T V -O nly M on itor C hec k the video c onn ec tion at the prior T V -O nly M on itor C hange the C M S A /V B ox R ep lac e the V ideo P roc es s or P C B . R ep lac e the pic ture tube C hec k the w ires to the T V -O nly b oard for good c onn ec tions . C hec k the V ideo c able from the T V -O nly P C B to the V id eo P roc es s or for good c on nec tion s R ep lac e the T V -O nly P C B Frameworx Scorer Service Manual - Troubleshooting 25 Scoring Prblems M is-sco ring O n O ne Lane (C C D S canners) S tart H ere C heck for proper operation of the pins etter Is the m is -score by one or two pins only? Y ES C heck the pin conditions for that lane. NO P lug the sc anner tester into the tes ter connector and veiw the inform ation on the "N orm al" screen C heck the 1st-2nd ball light adjustm ent NO Is the 1st /2nd ball indic ation c orrec t on the s cann er tester? C heck for s hiney or oily spots on the pit curtain C heck for irregular bends in the pit curtain Y ES Note If a 2nd infrared ball detector for optional equipm ent such as autom atic triggering is present, verify that it is not interfering with the C C D ball detector. C heck the ball detec tor align m ent. C heck the adju stm ent on the adjacent lanes as w ell. NO D oes the B all detector indic ate w hen th e ball detec t beam is blocked? Y ES R eplac e the ball detec tor A djust the take data and th e 0 degree (A M F - S w eep up) sw itches C alibrate the C C D C am era u sing the sc anner tester 26 C heck the wirin g from the pins etter to the C C D D ata P roc ess or B ox. R eplac e the T ake D ata R elay in A -2 P insetters (If equipped) Frameworx Scorer Service Manual - Troubleshooting M is-scoring O n B oth Lanes (C C D S canner) S tart H ere D oes the S c an n er T es ter's "N orm al" s c reen s how the proper s c ore? Y ES V erify the s w itc h s etup in the P in setter In terfac e B ox R eplac e the P insetter C ontroller P C B / P ins etter Interfac e B ox NO C hec k the V ideo C able B etw een the C am era and the C C D D ata P roc es s or P C B NO V erify th at th e s c orer c ons ole is c onfigured for the proper pins etter type (M ain ten anc e M enu D iagnos tic s ) D o the alignm ent s c reen s dis play live video properly? Y ES H as there been an y m aintenanc e perform ed on both pinsetters ? Y ES C hec k th e T ake D ata and 0 degree (A M F - S w eep u p ) s w itc h adjus tm ents on both pinsetters NO V erify that th e s w itc hes on the C C D D ata P roc es s or P C B are s et properly. C hec k for s h iny or oily s p ots on th e p it c urtain on both m ac h in es R es et the s c anner c alibration. (S ee D IP s w itc hes 4,5,6) C alibrate th e c am era w ith the tes ter D o you have a B runsw ic k A or A 2 pins etter? NO Frameworx Scorer Service Manual - Troubleshooting Y ES R eplac e the A M F Interfac e P C B R eplac e the C C D C am era an d/or the C C D D ata P roc es s or B ox 27 N o Sco re F o r O n e Lan e (C C D S cann ers) S tart H ere Is th e sc ann er receivin g a ball detec t s ign al? (S ee "N orm al" s creen on tes ter) Y ES NO V erify the s w itc h s etup in th e P ins etter In terface B ox R ep lac e th e P ins etter C on troller P C B / P ins etter In terfac e B ox NO C yc le the P ins etter A d ju s t th e B all D etec tor Y ES C heck the w irin g to th e B all D etector Y ES D oes a s core for th e lan e app ear on th e "N orm al" s creen of th e tester? D o the T ake D ata and the 0 degree sw itc h es w ork properly? (S ee "N orm al" S c reen of tes ter) NO R ep lac e th e B all D etec tor C heck the T ake D ata an d 0 degree (A M F - S w eep u p) s w itch adjus tm ents on the pin setter D o you h ave B run sw ic k A -2 or A P ins etter? Y ES C heck the c on nec tions at th e N ew P in S olenoid M olex conn ector R ep lac e th e T ake D ata an d/or the 0 deg ree s witch (es ) NO C heck the w irin g at th e A M F Interfac e PCB R ep lac e th e C C D D ata P roc es s or B ox 28 Frameworx Scorer Service Manual - Troubleshooting N o S c o re F or E ithe r L an e (C C D S c a nn e r) S tart H ere D oes th e s c an n er have p ow er YES D oes a s c ore for the lan e app ear on the "N orm al" s c reen of th e tes ter? P erform a "C h ec k 4 85 D evic es " (M ainten an c e M enu - D iag n os tic s ) YES NO NO D oes th e P in s etter Interfac e B ox have p ow er? YES C h eck th e fus e in s id e th e C C D D ata P roc es sor B ox C h eck th e C loc k C ab le B etw een the C am era an d the C C D D ata P roc es s or P C B NO C h eck th e W iring B etw een th e P ins etter In terfac e B ox A n d th e C C D D ata P roc es sor B ox C h eck th e c ab le b etw een th e B all D etectors and the C C D D ata P roc es s or B ox R es et th e 2 8V A C B reaker at the S ec on dary T ran sform er R ep lace the C C D D ata P roc es sor B ox C h eck th e T ake D ata an d 0 deg ree (A M F - S w eep up ) s w itc h ad ju s tm ents on b oth pins etters C h eck th e w irin g from the s econ dary tran sform er to the P ins etter In terfac e R ep lace the C am era YES Is th e P in s etter Interfac e p res ent? YES NO D oes th e S c ann er V ers ion m atc h thos e for ad jac en t lan es? R ep lace the P ins etter C ontroller PCB R ep lace the tran sform er in the P ins etter In terfac e B ox NO YES C h eck th e c ab lin g b etw een th e C C D D ata P roc es sor b ox and the P ins etter Interfac e B ox V erify th at th e s w itc h es on th e P ins etter C ontroller P C B are s et p roperly D o you h ave B run s w ick A -2 or A P ins etter? R ep lace the L G P I/O P C B NO C h eck th e w irin g at the A M F Interface PCB Frameworx Scorer Service Manual - Troubleshooting C h eck th e L LA N B etw een th e P ins etter In terfac e B ox an d th e L G P I/O P C B 29 M is-S core O n B o th L anes (G S S eries P in setters) S tart H ere D oes the ins tallation have a P insetter Interfac e B ox? NO C hec k the LLA N C able B etween the I/O P C B and the G S C onsolidated E lectric al box R eplace the C ons olidated E lectric al B ox C P U PC B Y ES C hec k the D IP switc h s etting on the P ins etter C ontroller P C B (If P resent) R eplace both I/O P C B s in the C ons olidated E lectric al B ox R eplace the P insetter C ontroller P C B / P insetter Interfac e B ox R eplace the LG P I/O P C B 30 Frameworx Scorer Service Manual - Troubleshooting N o S c o re F o r E ith e r L a n e (G S S e ries P in s e tters) S tart H ere V erify that the s c orer is NOT in m anual sc oring (S ee m aintenanc e m enu) D oes the ins tallation have a P ins etter Interfac e B ox? NO R es eat T he LG P I/O P C B in the m otherboard R eplac e the LG P I/O P C B C hec k the s etup of the s w itc hes in the G S C ons olidated E lec trical B ox Y ES D oes the P insetter Interfac e B ox have pow er? Y ES C hec k the LLA N C able B etw een the I/O P C B and the C ons olidated E lec trical box C hec k the D IP s w itc h s etting on the P ins etter C ontroller P C B (If P resent) R eplac e the C ons olidated E lec trical B ox C P U PCB NO R es et the 28V A C B reaker at the S ec ondary T rans form er C hec k the w iring from the s ec ondary trans form er to the P ins etter Interfac e C hec k the LLA N B etw een the P ins etter Interfac e B ox and the LG P I/O P C B R eplac e both I/O P C B s in the C ons olidated E lec trical B ox R es eat T he LG P I/O P C B in the m otherboard R eplac e the LG P I/O P C B Frameworx Scorer Service Manual - Troubleshooting R eplac e the P ins etter C ontroller P C B (G S C ontroller PCB) R eplac e the trans form er in the P ins etter Interfac e B ox 31 Pinsetter Problems T h e P in se tters F o r B o th L a n e s W ill N o t T u rn O n (N o n G S P in se tters) S tart H ere D oes the P ins etter Interfac e B ox have pow er? NO R es et the 28V A C B reaker at the S ec ondary T rans form er Y ES D o the P insetters turn on w hen us ing the M ec hanic O verride s w itc h Y ES P erform a "C hec k 485 D evic es " (M aintenanc e M enu - D iagnos tic s ) NO A re you able to turn the pins etters on at the m ac hine? Y ES Is the P insetter Interfac e lis ted as pres ent? NO C hec k the LLA N B etw een the P ins etter Interfac e B ox and the LG P I/O P C B Y ES NO C hec k the fuses for the S ec ondary T rans form er C hec k the w iring from the S econdary T rans form er to the P ins etter Interfac e C hec k the M ain pow er to both P ins etters V erify that all the pow er interlock s w itc hes on the pins etters are in the proper pos ition C hec k the pow er fus es for the pins etter (If P res ent) 32 C hec k the w iring betw een the pins etter interfac e box and both pins etters R eplac e the LG P I/O P C B R eplac e the P ins etter C ontroller PCB R eplac e the trans form er in the P ins etter Interfac e B ox Frameworx Scorer Service Manual - Troubleshooting Th e P insetters For B oth L anes W ill N ot T urn O n (G S P insetters) S tart H ere Is a P ins etter Interfac e ins talled on the lane pair? C hec k the C om line D is c onnec t s w itc h on the G am es etter or C ons olidated B ox NO P erform a "C hec k 485 D evic es " (M aintenanc e M enu - D iagnos tic s ) Is the G S P ins etter pres ent R eplac e the LG P I/O P C B Y ES Y ES D oes the Interfac e box have a M ec hanic override s witc h? Y ES D oes the P ins etter Interfac e B ox have pow er? NO NO C hec k the C om line D is c onnec t s w itc h on the G am es etter or C ons olidated B ox V erify that all the pow er s w itc hes for the pins etters are in the proper pos ition C hec k the LLA N to the G S C ons olidated E lec tric al B ox R eplac e the C ons olidated E lec tric al B ox C P U PCB C hec k the s etup s w itc hes on the C P U board in the C ons olidated E lec tric al B ox for proper s etup Y ES NO R es et the 28V A C B reaker at the S ec ondary T rans form er D o the P ins etters turn on w hen us ing the M ec hanic O verride s w itc h Y ES P erform a "C hec k 485 D evic es " (M aintenanc e M enu - D iagnos tic s ) R eplac e both C ons olidated E lec tric al B ox I/O P C B s NO C hec k the w iring from the s ec ondary trans form er to the P ins etter Interfac e Is the P ins etter Interfac e lis ted as pres ent? NO NO Y ES D o the pins etters turn on w hen us ing the pins etter's diagnos tic s m ode? C hec k the LLA N B etween the P ins etter Interfac e B ox and the LG P I/O P C B Y ES C hec k the M ain pow er to both P ins etters NO D oes the Interfac e box have a M ec hanic override s witc h? R eplac e the LG P I/O P C B Y ES V erify that all the pow er s w itc hes for the pins etters are in the proper pos ition C hec k the w iring between the pins etter interfac e box and both pins etters C hec k the pow er fus es for the pins etter (If P res ent) Frameworx Scorer Service Manual - Troubleshooting R eplac e the C ontroller P C B (G S C ontroller PCB) R eplac e the trans form er in the P ins etter Interfac e box 33 T he P insetter F or O ne L an e W ill N o t T urn O n (All P in setters) S tart H ere Is a P ins etter Interfac e ins talled on the lane pair? NO V erify that all the power s witches for the pins etter are in the proper pos ition C heck for power to the pinsetter C hec k the c able from the C ons olidated E lec tric al B ox to the P insetter Y ES D oes the P ins etter turn on when using the M echanic O verride switch R eplace the I/O P C B in the C ons olidated E lec tric al B ox Y ES R eplac e the C P U P C B in the C ons olidated E lec tric al B ox NO OR D O N 'T H A V E S W IT C H E S Y ES D oes the pins etter turn on at the m ac hine? NO C heck the M ain power to both P ins etters V erify that all the power s witches for the pinsetter are in the proper position C heck the power fuses for the pins etter (If P res ent) 34 C hec k the wiring between the pins etter interfac e box and the pins etter R eplace the P ins etter C ontroller P C B (G S C ontroller PCB) R eplace the transform er in the P ins etter Interfac e box Frameworx Scorer Service Manual - Troubleshooting T he A, A2 P insette r D o es N o t C yc le P rop erly fo r N o T ap, F ou l, o r 3rd B all 10th F ram e (C C D S c ann ers) S tart H ere Is the problem w ith jus t the foul c ycle? Y ES C heck the C abling From the Foul U nit to the C C D D ata P roc es sor P C B R eplac e the Foul U nit R eplac e the C C D D ata P roc ess or B ox NO Is there a problem on both lanes? Y ES NO Y ES C heck the D IP S w itc h s ettings on the C C D D ata P roc es sor P C B D oes the pinsetter s weep all pins for foul and N o tap cyc les Y ES NO C heck T he D IP S w itc hes O n the C C D D ata P roc es sor P C B NO D oes the pinsetter go to s ec ond ball after a foul or 3rd ball cyc le? NO Y ES V erify the settings of the sw itches in the P ins etter Interfac e B ox D oes the pinsetter go to s ec ond ball after a foul or 3rd ball cyc le? C heck / replac e the c ycle link on the pins etter C heck the c onnection at the N P S M olex c onnector NO D oes the LE D on the relay board in the N P S light? Y ES D oes the S olenoid energize? C heck the c able betw een the C C D D ata P roc ess or box and the N P S NO Y ES R eplac e the C C D D ata P roc ess or B ox A djust the N ew P in S olenoid C heck the 120V A C pow er from the pins etter to the s olenoid R eplac e the N P S R elay P C B R eplac e the S olenoid NOTE: NPS - NEW PINS SOLENOID Frameworx Scorer Service Manual - Troubleshooting 35 The AM F Pinspotter D oes N ot C ycle Properly for N o Tap, Foul, or 3rd B all 10th Fram e (C CD Scanners) S tart H ere Is the problem w ith jus t the foul cyc le? Y ES C heck the cabling from the P inspotter to the C C D D ata P roc es sor P C B R eplac e the Foul U nit NO Is there a problem on both lanes ? Y ES C heck the D IP S witch settings on the C C D D ata P roc es sor P C B V erify the s ettings of the s witches in the P insetter Interfac e Box NO D oes the LE D on the N ew P in relay board light? NO C heck the connection from the C C D D ata P roces sor B ox to the A M F Interfac e PC B Y ES C heck the wiring from the N ew P in R elay to the M ec hanic's reset sw itc h C heck the wiring from the A M F Interfac e P C B to the affected pins potter R eplac e the N ew P in R elay P C B R eplac e the C C D D ata P rocess or B ox 36 Frameworx Scorer Service Manual - Troubleshooting Glossary of Terms 10Base2 - The 50 ohm coaxial used in an Ethernet network. This cable is used to wire the office computer to the hubs located on the curtain wall. 10BaseT - A cable that consists of two wires twisted around one another to form what is referred to as a twisted pair. This is the type of cable that attaches the LGP to the Ethernet hubs. Scorer Monitor - A monitor that is used to display the Scorer Console video. It can also display VCR video if needed. A/P - Automatic Pinsetter. Audio - Electronic name for sound. Ball Detector - An optical device that sends a signal to the scanner or pinsensor to start the scoring process whenever is senses the delivery of a ball. Bowler Entry Station - The keyboard pedestal used in Teamworx (Solution 3) that allows the bowler to enter all the information and selections as a Full scorer console but does not have the lower monitors. CCD (Capacitor Charged Device) - A device that is kept in a constant state of electrical charge. When an outside force stimulates the device, i.e. light, electrical energy is released. CMOS (Complementary Metal Oxide Semiconductor) chip - A type of memory chip that retains its data when power is turned off as long as it retains a trickle of power from a battery. CMOS Maintenance Board - A circuit board that automatically sets up the LGP Motherboard to be compatible with the hard drive installed in the LGP. Coaxial Cable - A 2-Conductor cable consisting of a single center wire surrounded by a tubular shield. Most coaxial cables use braided metal as the shield. Console Video PCB - A circuit board located in the LGP that controls the video going to the lower monitors. CPU (central processing unit) - A chip or circuit board that is the “brain” of the unit it resides in. The element that does the actual adding and subtracting of 0s and 1s and the manipulation and moving of data that is essential to computing. It is responsible for processing and logical decision making. CRT (Cathode Ray Tube) - A video monitor or picture tube of a display. DC (direct current) - Rectified AC or battery voltage. A type of current that is steady and free from all fluctuation. Deflection Coil - An electrical coil that directs the electrons generated inside a CRT to a particular location on the screen. Frameworx Scorer Service Manual - Troubleshooting 37 Disk - A circular metal platter or Mylar diskette with magnetic material on both sides that stores programs and data. Disks are rotated continuously so that read/write heads mounted on movable or fixed arms can read/write heads mounted on movable or fixed arms can read or write programs or data to and from the disk. See also floppy disk, hard disk. Disk Drive - The motor that actually rotates the disk, plus the read/write heads and associated mechanisms, usually in a mountable housing. Sometimes used synonymously to mean the entire disk subsystem. Diskette - See floppy disk. Download - To receive information from another modem and computer over the telephone lines. It is the opposite of upload. DRAM (dynamic random-access memory) - The most commonly used type of memory, found on video boards as well as on PC system boards. DRAM is usually slower than VRAM (video random-access memory) since it has only a single access pathway. Error - A computer generated message indicating a failure during operation. Ethernet - A communication protocol used by a group of computers to share information and transfer information to one another. Extractor - A tool used to remove a terminal from its housing. File - A collection of related records treated as a unit. In a computer system, a file can exist on magnetic tape, disk, or as an accumulation of information in system memory. A file can contain data, programs, or both. Floppy Disk - A removable, rotating, flexible magnetic storage disk. Floppy disks come in a variety of sizes, but 3-1/ 2 inch and 5-1/4 inch are the most popular. Storage capacity is usually between 360K and 1.44MB. Also called flexible disk or diskette. See also disk, hard disk. Floppy Drive - A disk drive designed to read and write data to a floppy disk for transfer to and from a computer. Fuse - A component that protects electrical assemblies from current overload. Global Audio - The VCR/Intercom audio that originates at the CMS Audio/Video Box. It is called global audio because it is routed to all consoles. Global Video - The VCR Video that comes from the CMS Audio/Video box in an RGBS format. It is called global video because is routed to all lanes and can be displayed on any overhead monitor. Hard Disk - A mass storage device that transfers data between the computer’s memory and the disk storage media. Hard disks are non-removable, rotating, rigid, magnetic storage disks. There are some types of hard disk with removable rigid media in the form of disk packs. See also disk. Hertz - Cycles per second. The unit of measure for frequency. 38 Frameworx Scorer Service Manual - Troubleshooting Hub - A device used in the Frameworx system that changes the 10Base-2 Ethernet cabling to 10Base-T so that it can route to the LGPs. Each hub splits the signal so that it can connect to 16 LGP (32 lanes) Hz (Hertz) - A unit of measurement. This used to be called cycles per second. IDE (integrated drive electronics) - A disk drive with its own controller electronics built in to save space and money. Many laptops use IDE drives. Interface - A device that connects two or more different devices together. I/O (input/output) - Input is the data flowing into your computer. Output is the data flowing out. I/O can refer to the parallel and serial ports, keyboard, video display, and hard and floppy disks. ISA (Industry Standard Architecture) - Computers using the same bus structure and add-in cards as the IBM PC, XT, and AT. Also called classic bus. It comes in an 8-bit and 16-bit version. Most references to ISA mean the 16-bit version. Many machines claiming ISA compatibility will have both 8- and 16-bit connectors on the motherboard. ISA BUS - Industry Standard Architecture Bus. The type of connections used on the motherboard in the LGP that allows the other boards to connect to Motherboard. Laneworx - A configuration of scorers that contains consoles with monitors but does not have overhead monitors. Formally known as Solution 4. LED (Light Emitting Diode) - A diode that produces light when electricity is applied to it. Because of their low operating power, they are usually used in applications where limited power is available: such as computer chip outputs. LED’s are used to indicate on/off, yes/no, or stop/go functions. They are available in several different sizes, shapes, and colors and can be packaged in rows, arrays, or 7 segment displays. LGP - Lane Group Processor - The electronic circuit board assembly that allows operation of a lane pair. This chassis is located on the curtain wall in installations that do not include a scorer console. If the installation includes a scorer console the LGP is located in the Primary (left lane) console. LLAN - Local Area Network - A term used to describe the communication used by the LGP to communicate to the Circuits boards within a lane pair. It is referred to as a local LAN because it is exclusive to a lane pair. Another name for the serial communication used in a lane pair. Also referred to as RS-485. New Pin Solenoid - A box installed on A or A-2 Pinsetters that can switch the pinsetter to second ball. This feature is used to provide special cycles for 1st ball foul, no tap strikes, and 3rd ball, 10th frame situations. Network Adapter Card - Circuit card required in the expansion bus of a LGP that allows it to connect a Local Area Network (LAN). NPS - See New Pin Solenoid. Open - Contacts in a switch or relay that are not connected; wire that is broken. PCB - Printed Circuit Board. Frameworx Scorer Service Manual - Troubleshooting 39 Pincushion - A distortion of the screen of a CRT that causes the sides or top and bottom of picture to bend toward the center of the screen. Powerworx - A configuration of scorers that contains consoles with monitors and overhead monitors. The consoles are equipped with traditional keyboards. Formally known as Solution 5. Power Supply - An electrical assembly that converts ac voltage to a controlled DC voltage. Primary Scorer Console - The console in solutions 4 and 5 that contains the LGP in addition to its own circuitry. This is usually the Console for the left pinsetter. RAM Memory (Random Access Memory) - A short-term storage area for information in a computer. Most computers have this type of memory install on small circuit boards call SIMMs. Also known as read-write memory; the memory used to execute application programs. See also memory. Receiver PCB - A circuit board located on the lower access panel in regular monitors that adapts the incoming video so that the Video processor PCB can use it. The PCB also determined when to turn the monitor on/off. Relay - An electrically controlled switch. Remote Video PCB - A circuit board located in the LGP that is controls the video going to the overhead monitors. Scanner - An optical device that counts pins for a pair of pinsetters. Secondary Scorer Console - The console in solutions 4 and 5 that contains limited circuitry for its own use. One that does not contain the LGP. See Primary Console. SIMM (single in-line memory module) - A small circuit board that is designed to plug into special connectors on the motherboard in a computer to provide the system with RAM memory. SIMMs come in various memory sizes (1Meg, 2Meg, etc.) and operating speeds (60ns, 70ns etc). Additionally they come in 30 pin and 72 pin styles. Skyworx - A configuration of scorers that contains only overhead monitors. Formally known as Solution 1. Solution 1 - The original name for the configuration now known as Skyworx. Solution 3 - The original name for the configuration now known as Teamworx. Solution 4 - The original name for the configuration now known as Laneworx. Solution 5 - The original name for the configuration now known as either Powerworx or Touchworx. Sweep Switch - See Take Data Switch. Sweep up Switch - See Zero degree switch. Take Data - An electronic signal, supplied by the automatic pinsetter switch cluster that causes the scanner to score. 40 Frameworx Scorer Service Manual - Troubleshooting Take Data Switch - A switch mounted to the pinsetter that causes the scanner to score. Also referred to as the 44/ 144 degree switch for Brunswick A/A2 machines and the Sweep Switch in AMF machines. Teamworx - A configuration of scorers that contains Bowler Entry Stations (Mini consoles) and Overhead monitors. Formally known as Solution 3. Touchworx - A configuration of scorers that contains consoles with monitors and overhead monitors. The consoles are equipped with touchscreens rather than traditional keyboards. Formally known as Solution 5 with touchscreens. Transformer - A device that changes the level of an incoming voltage to a more desirable level. It can either increase the voltage (step up transformer) or decrease it (step down transformer). TV-Only Monitor - A Monitor that is used to display only the VCR video. This monitor cannot display scorer console information. TV-Only PCB - A circuit board located on the lower access panel in the TV-only monitors that adapts the TV/VCR video so that the Video processor can use it. This PCB also determined when the turn the monitor on/off. Twisted-Pair Wire - Two insulated wires twisted together so that each wire faces the same amount of interference from the environment. Video Processor PCB - A circuit board located in the back of the monitor that adapts the video so that is can be displayed properly on the CRT. The Video Processor controls the Coils attached to the CRT and sends the video to the Video Output PCB so it can be shown on the picture tube. Zero Degree Switch - A switch located on the pinsetter that signals the scanner that the pinsetter has returned to its home position. This signal allows the scanner to prepare for the next ball and accept another ball detect. In the AMF pinsetter this switch is referred to as the sweep up switch. Frameworx Scorer Service Manual - Troubleshooting 41 Frameworx Scorer Service Manual - Troubleshooting © May 1998 by the Brunswick Bowling and Billiards Corporation. All rights reserved. Past Revisions: None Frameworx, Touchworx, Skyworx, Powerworx, Teamworx, Laneworx and Rockworx are registered trademarks of the Brunswick Bowling and Billiards Corporation. Reorder Part No. 57-900348-000 Confidential proprietary information. All information contained in this document is subject to change without notice. Do not reproduce or disclose without the written consent of the Brunswick Indoor Recreation Group. Brunswick Indoor Recreation Group 525 West Laketon Avenue P.O. Box 329 Muskegon, MI 49443-0329 U.S.A. 616.725.3300 Table of Contents Introduction ..................................................................................................................... 1 Troubleshooting............................................................................................................... 3 Communications Problems to the Lanes ................................................................... 3 One lane pair is “Offline” at the control desk ............................................................ 3 All lanes are “Offline” at the control desk ................................................................. 4 Console Monitor/Video Problems .............................................................................. 5 One lower monitor will not turn on ........................................................................... 5 Both lower monitors will not turn on ......................................................................... 6 The picture on one lower monitor is bad ................................................................... 7 The picture on both lower monitors is bad ................................................................ 8 The overheads and lower monitors will not turn on .................................................. 9 Console Input Problems ............................................................................................ 10 No keyboard operation for one lane ........................................................................ 10 No keyboard operation for either lane ..................................................................... 11 No touchscreen operation for one lane .................................................................... 12 No touchscreen operation for either lane ................................................................. 13 Audio Problems ......................................................................................................... 14 The intercom and VCR audio will not work on one lane or lane pair ..................... 14 The intercom and VCR audio will not work on multiple lanes ............................... 15 The intercom will not work on one lane or lane pair ............................................... 16 The intercom audio will not work on any lane ........................................................ 17 Overhead Monitor/Video Problems ......................................................................... 18 Scorer locks up when displaying an exciter graphic ................................................ 18 One scorer overhead monitor will not turn on ......................................................... 19 Both overhead monitors will not turn on (Powerworx/Touchworx) ........................ 20 Both overhead monitors will not turn on (Skyworx/Teamworx) ............................. 21 One TV-only monitor will not turn on ..................................................................... 22 The picture on one scorer overhead monitor is bad ................................................. 23 The picture on both scorer overhead monitors is bad .............................................. 24 The picture on one or multiple TV-only overhead monitor(s) is bad ...................... 25 Scoring Problems ....................................................................................................... 26 Mis-scoring on one lane (CCD scanners) ................................................................ 26 Mis-scoring on both lanes (CCD scanners) ............................................................. 27 No score for one lane (CCD scanners) .................................................................... 28 No score for either lane (CCD scanner) .................................................................. 29 Mis-score on both lanes (GS-Series pinsetters) ....................................................... 30 No scorer for either lane (GS-Series pinsetters) ...................................................... 31 Pinsetter Problems .................................................................................................... 32 The pinsetters for both lanes will not turn on (Non-GS pinsetters) ......................... 32 The pinsetters for both lanes will not turn on (GS pinsetters) ................................. 33 The pinsetter for one lane will not turn on (all pinsetters) ....................................... 34 The A, A-2 pinsetter does not cycle properly for No Tap, Foul, or 3rd ball, 10th frame (CCD scanners) ............................................................................................. 35 The AMF pinspotter does not cycle properly for No Tap, Foul, or 3rd ball, 10th frame (CCD scanners) ............................................................................................. 36 Glossary of Terms ......................................................................................................... 37 Service Manual - Troubleshooting FRAMEWORX SCORER 57-900348-000 5/98 BOWLINGISSOLDONBRUNSWICK.WORLDWIDE.