Download BASIS Wi-Q Interface User Guide - knowledge base

Troubleshooting
If you have problems establishing communication using the Wi-Q
Technology Site Survey Tool, refer to the following troubleshooting
guide:
Table 1. Troubleshooting (Portal Gateway Communication)
If...
Then
The green light on the power
supply does not turn on...
Firmly press the power cord into the outlet on the
outside of the case. Confirm that the other end of
the power cord is plugged into a working electrical
outlet.
The power supply is on, but the
green light on the Portal Gateway
does not turn on.
Ensure the power cord is firmly connected to the
bottom of the Portal Gateway.
The Stanley Site Survey
application freezes after clicking
Connect.
Close the application and reconnect the Host PC to
the Stanley survey wireless network.
The Stanley Survey network is
not listed in the Wireless Network
Connection window.
Confirm that the green light on the power supply
is on. Ensure the power cord is firmly connected to
the bottom of the wireless router (under the foam).
Ensure the beacon is powered up. Move the beacon
The Stanley Site Survey
application is not receiving a signal closer to the Stanley Site Survey kit.
from a beacon.
When connecting the battery
wires, the beacon does not
power up (the blue LED on the
circuit board remains off and no
confirmation tone sounds).
Disconnect the battery pack wires, wait 10 seconds,
and reconnect. If this does not work, replace the
battery pack.
The Stanley Site Survey
application is not receiving signals
from any beacons.
Ensure the Ethernet cord is connected to the
wireless router (under the foam). If this does not
work, you might need to change the advanced
setup options for the application with the
assistance of your Stanley Security Solutions
representative.
Next steps
When you are satisfied with signal performance, you can proceed to
configure Portal Gateways using the B.A.S.I.S. Wi-Q Interface Software.
See “Configure Portal Gateways (Task 6)” on page 65.
22