Download INTEGRATED CASE MANAGEMENT: A USER'S GUIDE

INTRODUCTION The Ministry of Children and Family Development is committed to integrated case management as a tool to support efforts to achieve better outcomes for our clients. Integrated case management puts clients at the centre of the plan—and gives them an active voice in shaping services that will support them in directing their own lives, now and in the future. The purpose of this user’s guide is to support all partners to work together with a shared commitment to the process and to improved outcomes for clients. The guide outlines principles and practices for integrated case management and provides direction for the process of integrated case management. Appendix A provides a glossary so that all participants in integrated case management will understand the same terminology. Integrated case management is a team approach used to create and implement a service plan for clients. In this approach, each person is an equal member of the team. The team works together to identify an integrated case manager, who may be the client or one of the service providers, and to develop, implement, review and evaluate an integrated service plan. Integrated case management is a shared learning experience for all team members—and one in which all participants make unique and valuable contributions. By responding to the needs of clients in a comprehensive manner, there is greater potential to build on the strengths of everyone involved, and to prevent the escalation of individual and family difficulties. This guide, like the integrated case management process it describes, is a “work in progress.” If you have any suggestions on how this it could support you better, please contact your local Ministry of Children and Family Development office and share your ideas. Integrated Case Management:
A User’s Guide
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