Download Via 3.9 User Guide

SYSTEM AND SOUND TESTS
As per the information provided on the Via home page, it is important to
make sure that the peripheral devices are working properly before accessing your online collaborative activity. These validations are performed by
clicking on the “Access the Setup Wizard” link at the top of the home page
in the management interface or in the section “My Configuration”.
If you do not perform these verifications prior to your activity, you may notice later on that one of your devices is not working properly: at which time
you will be deprived of your communication tools and your “absence” may
postpone the beginning of the activity for all the other participants.
That being said, whether you are a presenter, animator or participant, make
sure that every user have access to a telephone close to their station and
that each person’s telephone number is identified and distributed prior to
the activity. That way, should a technical problem occur, the participant(s)
can be reached in order to identify the possible solutions.
NOTE
It is possible to complete only one step by clicking the appropriate circle.
APPLICATION SHARING
If you are the presenter and wish to share your screen with the other participants, Via will download and install the plug-in for Via
ScreenSharing upon your initial sharing request,
If you work from a computer station within an establishment, you may not have the right to download applications. In that case, you will
need to request that the plug-in be installed by a technician prior to the event.
Application sharing is sometimes difficult for those who access Via from a computer station within an establishment due to the different
protection and security protocols in effect. Therefore, we recommend that you use a computer station outside the establishment (home,
etc.) as long as the minimum configurations are respected (see page 10).
It is also possible to install the Via ScreenSharing plug-in prior to the activity by visiting the “Downloads” section of Via’s management
interface.
NOTE
If you are unable to access the application sharing server, please contact your technical support.
USER’S LEVEL OF TECHNOLOGICAL AUTONOMY
It is not necessary to be an informed user or to be skilled with computers to use this online collaboration tool. The functionalities available
on the interface are similar to most of the current software applications on the market today.
As with all interfaces, an appropriation period of one hour or more, depending on the number of participants, must be anticipated. However, this period could be much longer if participants have not already applied all the recommendations and performed the required validations mentioned in the previous pages. A single session is usually enough to become functional and efficient in the Via environment.
User Guide v3.9
PREPARATION 7