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Download IP Telephone, Messaging and Call Manager User Guide
Transcript
IPedge Using Companion Applications To Make Agent Available 1. Click the Make Available button. 2. Click Done. To Set the ACD Status to WrapUp 1. Click Set WrapUp button. 2. Click Done. Note: The Set WrapUp button is NOT available on all installations. To End WrapUp 1. Click the ACD Status button. 2. Click the End WrapUp button. 3. Click Done. The ACD View has many configuration options that allow you to customize it to your needs. When the ACD Viewer is operating and visible you can configure it’s settings by clicking on the wheel icon in the upper left hand corner and selecting the Setup menu. 268 TOSHIBA IPedge UG 02/14
