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8
MAINTENANCE AND FAILURES
8.1
Maintenance to the payment terminal
To extend the service life of the equipment, it is advisable to clean the payment terminal periodically.
This depends on the number of transactions you perform and the environment in which the terminal is
located.
For example, you may notice that the card readers have problems reading the payment cards. If this is
the case, use the special cleaning cards to clean the card readers.
A special cleaning kit is available for the cleaning of the
payment terminal. The kit contains:
•
antistatic and antibacterial cleaning pads;
•
a cleaning card for the chip card reader;
•
a cleaning card for magnetic stripe reader.
Chapter 9 describes how you can order the cleaning kit
and other supplies.
8.1.1
Cleaning of the payment terminal
To clean the payment terminal, please perform the following actions:
Wipe the casing, keyboard and screen of the terminal clean with a cleaning pad. Pay extra attention to
the keys. Like a keyboard or telephone, for example, the keys may contain a lot of bacteria after a
certain period of use.
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