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User Manual 16.1 Rules for the Creation of an Excel File to Import You always have to specify if a checkbox should appear as ticked or not when the case is imported. FALSE = not ticked TRUE = ticked For the import, these fields can be left empty. They will be automatically created by the system. Initial communication: leave the field sequence number empty. Update communication: indicate the sequence number of the case you are updating. Figure 35: Sample Excel File to Import Figure 36: "|" character AFIS-IMS-UserManual-Draft.docx Version: 0.1 / State: Draft / Release date: 22/04/2014 Page 143 of 180