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HDAccess User’s Manual
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Contents
1 Overview ............................................................................................................. 4
2 Logging into HDAccess ........................................................................................ 5
2.1 Logging in as a Customer .............................................................................. 5
2.1.1 Customer Registration and Validation ................................................... 6
2.1.1.1 Validating Customers to use HDAccess ..................................... 7
2.1.1.2 Customer Registration ........................................................... 8
2.2 Logging in as an Administrator ..................................................................... 12
3 Customizing HDAccess for your Organization and your Customers ................... 14
3.1 System Options .......................................................................................... 14
3.1.1 Email Configuration .......................................................................... 16
3.1.2 General Tab .................................................................................... 18
3.1.3 Logo Settings Tab ............................................................................ 22
3.1.4 Issue Activity Settings Tab ................................................................ 24
3.1.5 Report Settings Tab ......................................................................... 27
4 Defining Layouts ............................................................................................... 31
4.1 Defining a New Layout ................................................................................ 32
4.1.1 Adding Fields to a Layout .................................................................. 33
4.1.2 Sequencing Fields ............................................................................ 34
4.1.3 Assigning HDAccess Layouts to Companies ......................................... 35
5 Viewing Issues .................................................................................................. 36
5.1 The View Issue Window ............................................................................... 38
5.1.1 Editing Issues .................................................................................. 39
5.1.2 Submitting Issues ............................................................................ 41
6 The Knowledge Base ......................................................................................... 43
ScriptLogic Corporation
Rev05012009