Download NetCONNECT 2.0 User Guide

Contents
1.
Getting Started ........................................................................................................................................................... 4
1.1.
1.2.
1.3.
2.
Introduction .........................................................................................................................................................................4
Logging in to Cerberus NetCONNECT ...................................................................................................................................4
Navigating Between Areas ...................................................................................................................................................5
Orders ......................................................................................................................................................................... 6
2.1.
New Order ............................................................................................................................................................................6
2.1.1.
2.1.1.1.
2.1.1.2.
2.1.1.3.
2.1.1.4.
2.1.1.5.
2.1.1.6.
2.1.1.7.
2.1.1.8.
2.1.2.
2.1.2.1.
2.1.2.2.
2.1.2.3.
2.1.2.4.
2.1.2.5.
2.1.2.6.
2.1.2.7.
2.1.3.
2.1.3.1.
2.1.3.2.
2.1.3.3.
2.1.3.4.
2.1.3.5.
2.1.3.6.
2.1.3.7.
2.1.4.
2.1.4.1.
2.2.
View Orders........................................................................................................................................................................23
2.2.1.
2.2.2.
2.3.
3.
ADSL – Single Line (ADSL , ADSL2+ and SDSL Orders)............................................................................................................................ 7
Ordering New PSTN Line with Cerberus .......................................................................................................................................... 7
Simultaneous Provide with Existing BT Order.................................................................................................................................. 8
Service Details ................................................................................................................................................................................. 8
RIPE IP Allocation Details ................................................................................................................................................................. 9
User Details ................................................................................................................................................................................... 10
Order Confirmation ....................................................................................................................................................................... 11
Cancel Order .................................................................................................................................................................................. 11
Confirm Order ............................................................................................................................................................................... 12
ADSL – Multiple Lines (Bonded ADSL/ADSL2+ services) ...................................................................................................................... 13
DSL Details ..................................................................................................................................................................................... 13
Service Details ............................................................................................................................................................................... 14
RIPE IP Allocation Details ............................................................................................................................................................... 15
User Details ................................................................................................................................................................................... 16
Order Confirmation ....................................................................................................................................................................... 17
Cancel Order .................................................................................................................................................................................. 17
Confirm Order ............................................................................................................................................................................... 17
EFM Orders ......................................................................................................................................................................................... 18
EFM Order Details ......................................................................................................................................................................... 18
Service Details ............................................................................................................................................................................... 18
RIPE IP Allocation Details ............................................................................................................................................................... 19
User Details ................................................................................................................................................................................... 19
Order Confirmation ....................................................................................................................................................................... 20
Cancel Order .................................................................................................................................................................................. 20
Confirm Order ............................................................................................................................................................................... 20
CerberusMail/MailSafe Orders – SMTP Filtering and POP Mail Hosting ............................................................................................. 21
Account Information ..................................................................................................................................................................... 21
Searching Orders................................................................................................................................................................................. 23
Show/Hide Details .............................................................................................................................................................................. 24
Order Details ......................................................................................................................................................................25
Services ..................................................................................................................................................................... 26
3.1.
View Services......................................................................................................................................................................26
3.1.1.
3.1.2.
3.2.
Service Search ..................................................................................................................................................................................... 27
Search Results ..................................................................................................................................................................................... 27
Service Detail......................................................................................................................................................................28
3.2.1.
3.2.2.
3.2.3.
3.2.4.
3.2.5.
3.2.6.
3.2.7.
3.2.8.
3.2.9.
3.2.10.
3.2.11.
3.2.12.
3.2.12.1.
3.2.12.2.
3.2.13.
3.2.14.
3.2.15.
3.3.
Settings ............................................................................................................................................................................................... 28
Bandwidth Usage ................................................................................................................................................................................ 29
Stats .................................................................................................................................................................................................... 29
NetSTATS Configuration...................................................................................................................................................................... 31
Notes .................................................................................................................................................................................................. 31
Exchange Events ................................................................................................................................................................................. 32
rDNS Management ............................................................................................................................................................................. 32
Inventory Report ................................................................................................................................................................................. 33
Radius Logins ...................................................................................................................................................................................... 34
Radius Full Log .................................................................................................................................................................................... 34
Support History ................................................................................................................................................................................... 34
Raise New Case ................................................................................................................................................................................... 35
Cases NOT related to ADSL ............................................................................................................................................................ 35
Cases with ARE related to ADSL ..................................................................................................................................................... 35
Cancellation ........................................................................................................................................................................................ 37
MAC .................................................................................................................................................................................................... 37
Suspend/Unsuspend ........................................................................................................................................................................... 38
NetSTATS ............................................................................................................................................................................39
3.3.1.
Provisioning NetSTATS ........................................................................................................................................................................ 39
NetSTATS Reports .......................................................................................................................................................................................... 40
3.3.2. .................................................................................................................................................................................................................... 40
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Cerberus Networks Ltd, 9 Walmgate Road, Greenford, Middlesex, UB6 7LH, t. 0845 257 1333, e. [email protected]