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Vision Call Statistics User Guide
Each of these summary boxes has a 'View full details' button, which upon clicking
takes you through to the particular detailed report which has been used to calculate
the summary information.
The full reports used to produce this summary data are looked at in greater detail
later in this document.
To the right hand side of the 6 summary boxes is a Quick Links box, giving you
quick and easy access to some of the most popular and useful reports with the
option to run the report for Today, Yesterday or the Last 7 days.
Click on the links to run the desired report. From within the report that
is then displayed, you can filter the results further or change the filter criteria.
These full reports are looked at in greater detail later in this document.
Create New Report
To run more detailed reports click on the 'Create new report' button at the top of the screen. A new screen will pop- up listing the
available reports:
Reports with results in tabulated format
Dialled Number Summary
Daily Report
Call Originator
Target Summary
Day/ Evening/ Weekend Report
Reports with results in graphical/ image format
Daily Summary
Monthly Summary
Caller Summary
Geographic Summary
To select any report click on the underlined report title or the icon next to the title.
This then takes you to a new page entitled 'Customise Report' where you can set the parameters for your search/ report.
Customise Report Section
Each report comes with the same set of parameters that can be changed to filter the report results, with the exception of the
monthly summary. Some reports have their own additional parameters that can be set . These parameters are all detailed below.
Within the grey header bar of this section, it tells you which report you are currently running.