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Download Avaya Contact Center Reports Explained User's Manual
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4 Table of Contents Agent Activity Report....................................................................................... 56 Agent Audit Report .......................................................................................... 60 Activity Code Report by Skillset ...................................................................... 63 Activity Code Report by Agent ........................................................................ 66 Activity Code Report by Number of Pegs........................................................ 69 Summary Report ............................................................................................. 72 Call Profile Report ........................................................................................... 78 Incoming Call Report....................................................................................... 84 Unanswered Help Request Report ................................................................. 90 Agent Average Report by Agent ..................................................................... 92 Agent Activity Report by Skillset ..................................................................... 96 System Configuration Report ........................................................................ 100 References ......................................................................................102 Index ................................................................................................103 NN40010-600
