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Chapter 4 — Troubleshooting and Maintaining the Printer
Understanding Error Messages on the PD42
Use the following tables to troubleshoot some common error
messages you may see on the PD42 printer display. Some of the error
messages are specific to the type of firmware you have loaded on your
printer.
Possible PD42 Printer Error Icons and Messages
Error Message
Solution
Printhead lifted.
Lower printhead.
Maintenance.
The printer is upgrading its firmware.
Wait for it to complete the task.
IP link error.
Check to see if the network cable has
been unplugged.
Press feed not done.
Press Feed (
Label not taken.
Printing has been stopped because a
label is obstructing the label taken
sensor. Remove the label to resume
printing.
LSS too high, LSS too
low.
Label stop sensor errors can occur
when you perform a testfeed without
any media installed or if you have
incorrect media settings.
) or Testfeed (
Test
Error Icon
).
To fix this error
1 Load the printer with media. For
help, see “The printers can enter
various states which indicate the
current mode of operation.” on
page 9.
2 Restart the printer in Test mode
and select the appropriate media
type. For help, see “Using
Testmode” on page 74.
PD41 and PD42 Commercial Printer User’s Manual
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