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Troubleshooting
Application Logs
65
Cause
The Security Orchestrator stores all of query data in its memory, in order to ensure their
availability at all times. It can happen that several queries with large quantity of elements run
parallel (Report, Auto Report, etc.). In this case, the Security Orchestrator starts to allocate the
necessary quantity from the available memory. It causes the slowdown of the Security Orchestrator
and the computer also.
Solution 1

Close one or more opened Report

Close one or more opened FLT

Close one or more opened SLT

Close one or more opened Auto Report

Close one or more opened Alerts
Solution 2

Stop the Real-time monitoring feature on the Monitor page.

Reduce the depth of the monitor rows on the Monitor page.
Application Logs
Security Server Error Log
The Security Server has built-in error handling. In case of an application error, the error handling
generates a log file. The log file contains the reason of the given error; furthermore a detailed
memory map about the moment the application error occurred. The default location of log files:
%ProgramFiles%\Grayteq\DLP\Server\ErrorReport
During troubleshooting, these files help the work of the Support Team.
Security Server Status Log
The Security Server has a built-in Status Log. This contains all of the handled errors. This log file can
be found as a default: %ProgramFiles%\Grayteq\DLP\Server\Log\GrayteqLogEvent.log
During troubleshooting, this file helps the work of the Support Team.
Client Error Log
The Client has built-in error handling. In case of an application error, the error handling generates a
log file. The log file contains the reason of the given error; furthermore a detailed memory map
about the moment the application error occurred. The default location of the log files:
%ProgramFiles%\Grayteq\DLP\Client\ErrorReport
During troubleshooting, these files help the work of the Support Team.
Security Orchestrator Error Log
The Security Orchestrator has built-in error- handling. In case of an application error the error
handling generates a log file. Logs about the handled and non-handled errors are in the defaultoperating folder: %APPDATA%\Grayteq\DLP\error.log
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User’s Guide